Jan 6, 2020, 3:22 pm
Last edit by: motoridersd
THIS IS THE 2020 EDITION OF THE RETENTION OFFER THREAD.
THE THREAD IS NOW ARCHIVED.
PLEASE FOLLOW THE DISCUSSION HERE:
https://www.flyertalk.com/forum/chase-ultimate-rewards/2031754-chase-retention-offers-2021-a.html
Please give us the following data:
Current retention offers (specify the date [mm/dd/yyyy], the card, the offer, how long you had the card and yearly spend)
When you call, you MUST ask if there are any offers on your account. Don't ask for an AF waiver, ask if they can credit your account the $95 (or whatever your AF is) to your account. They cannot remove the AF, but they can credit an amount to offset it. If you cancel your card within 30 days of receiving retention bonus, then Chase may claw back that bonus Note that Chase has shortened the period in which you can close the card and get the fee refunded. It is 30 days for most (or all?) cards.
If you don't get a retention bonus, the card you are holding may have the option of a downgrade. Cards that are downgraded may be upgraded at a later date. Consolidated discussion of that topic is here: http://www.flyertalk.com/forum/chase...16-onward.html
The archived 2019 edition is here: https://www.flyertalk.com/forum/chas...rs-2019-a.html
Chase IHG Rewards Club Premier VISA
6/9/20 - No offers. Paid the $89 annual fee
7/13/20 - No offers, cancelled (card opened March 2016 and upgraded to Premier in April 2020, but zero spend on it)
12/11/20 no offers (no spend) called twice
Chase IHG rewards Club Mastercard (older version of Chase IHG)
9/9/20- $25 credit. Zero spend.
11/25/20 - $25 credit. Zero spend required.
12/1/20 - $25 credit. Zero Spend required. Almost zero spend on card and have had it ~5 years, first retention offer.
12/7/20 - $25 credit, Zero spend required, Almost Zero Spend, had card for 7 years, first retention offer
Chase Sapphire Preferred
7/6/2020 offered and took $60 account credit, had card since 2011, $100,000 spend
12/26/2020 offered $60 statement credit. accepted. Took less than 1 min. Had card for 5 yrs. Spend ~10K this year.
12/26/2020 no retention offer. Downgraded to Freedom Unlimited. Spend, ~$6K a year.
1/2/2021 Many years, variable spend, 2019 was probably around 10K (as a Reserved), 2020 less for obvious reasons, no offer, closed
Chase Sapphire Reserve
12/30/2020 Offered $150. Annual spend ~ $40k. AF hit 1 December
Chase World of Hyatt Visa
9/4/20 No offer, had a high spend
11/19/20: $35 statement credit
Chase MP Explorer
13 Nov 2020, offered and accepted $60 credit, had card since 2004, $8000 spend in 2019, $800 year to date
Chase Marriott Boundless
03 Dec 2020. Offered and accepted $50 credit (towards $95 fee) with no spend required. $0 spend in last 12 months.
Chase Ritz Carlton Visa
31 Dec 2020. Offered and accepted $150 statement credit with no spend requirement. <$5k spend in 2020.
Chase Retention Offers (2020/ARCHIVED)
Feb 10, 2020, 11:04 pm
#31
Join Date: Mar 2007
Location: SJC/SFO
Programs: WN A+ CP, UA 1MM/*A Gold, Mar LT Tit, IHG Plat, HH Dia
Posts: 6,284
If you mean, "Does Twitter ever work to get you a more favorable answer than you'd get by phoning Customer Service?" the answer is, it used to. Several years ago most companies were new to managing their presence on social media and aggressively spent on it to play catch-up. Social media teams of that era frequently reported directly to an executive suite office such as SVP Marketing, giving them very high executive visibility & latitude to act. Posting a well-crafted complaint on social media would routinely garner much faster and more generous compensation than going through traditional customer service channels. Nowadays... well, everyone's on social media, so it's no longer a privileged back door. You'll rarely get more than a party-line answer anymore.
Feb 17, 2020, 7:52 am
#32
Join Date: Mar 2003
Location: SC USA
Programs: Delta, AA, Hilton, Priority Club, USAir, American Express Membership Rewards, Ultimate Rew, United
Posts: 503
Did you wait for your annual fee to post? I have several cards renewing March 1st and wondered if I should wait.
Feb 22, 2020, 9:25 am
#33
Join Date: Aug 2019
Posts: 1
Chase southwest Premier Business 1 year open. called after AF posted 2/1/20, no retention offer. called 2 weeks later after anniversary points posted to RR. Still no offer. cancelled card. spend of $50/month since SUB.
Feb 22, 2020, 5:39 pm
#34
Suspended
Join Date: Aug 2005
Location: BOS
Posts: 15,027
I don’t understand the lack of retention offers on the CSP/CSR. Why would Chase rather have you apply anew every other year and get the 60,000 ~ 70,000 bonus points over and over again instead of simply giving you a retention bonus of say 10,000 ~ 20,000?
Feb 22, 2020, 6:50 pm
#35
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,815
Isn't there a rule for the Sapphire cards limiting you to one signup bonus every 48 months?
Feb 22, 2020, 6:52 pm
#36
Join Date: Jun 2015
Location: DAY
Programs: Rapid Rewards, Skymiles, Hilton HHonors, SPG/Marriott Rewards
Posts: 4,940
Feb 22, 2020, 6:56 pm
#37
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,952
Mar 2, 2020, 11:35 am
#38
Join Date: Mar 2010
Location: TPE, SFO, PAE
Posts: 860
Ink Business Preferred, 2nd AMF, about $15K spending in the previous year (bonus + mostly 3x categories).
Asked for any offer and was told that there is none. Asked to downgrade to Unlimited and was told that the system says the account was ineligible for product change.
Will call again later and update.
Asked for any offer and was told that there is none. Asked to downgrade to Unlimited and was told that the system says the account was ineligible for product change.
Will call again later and update.
Mar 4, 2020, 12:18 pm
#39
Join Date: Jun 2007
Posts: 51
United MileagePlus Club card, personal account. On 3/4/20, I called about retention offers for the $450 annual fee. I was stunned to be offered $60 to keep the account open (no spend requirement). I've only had the card one year, and the only time I've used it (beyond a few UA wifi charges) is to meet the $5K spend requirement for the initial bonus offer.
This is the first time I've heard of a retention offer on any United Club card.
This is the first time I've heard of a retention offer on any United Club card.
Mar 5, 2020, 9:42 pm
#40
Join Date: Feb 2008
Location: CAN, LAX, TPE
Programs: AA, AS, CI, DL, UA
Posts: 2,896
Chase BA
Spending about 21K
No offers, account closed cause no annual fee card option also not available.
Spending about 21K
No offers, account closed cause no annual fee card option also not available.
Mar 8, 2020, 5:49 am
#41
Join Date: Sep 2009
Location: MUC
Posts: 144
Ritz Carlton card, ~$3k spend, upgraded in October, no offer.
I complained about the loss of $100 visa infinite credit, the agent said the benefit was eliminated by Visa, not Chase and had no ability to waive the fee. When I asked about „offers“ he paused, and said that my account did not have any
I complained about the loss of $100 visa infinite credit, the agent said the benefit was eliminated by Visa, not Chase and had no ability to waive the fee. When I asked about „offers“ he paused, and said that my account did not have any
Mar 11, 2020, 12:01 pm
#42
Join Date: Dec 2014
Posts: 25
Chase southwest Premier Business 1 year open fee hit, called and immediately offered $100 statement credit. Averaged about $100/month spend since meeting SUB.
Mar 13, 2020, 9:18 am
#43
Join Date: Mar 2003
Location: SC USA
Programs: Delta, AA, Hilton, Priority Club, USAir, American Express Membership Rewards, Ultimate Rew, United
Posts: 503
Called about my Marriott Bonvoy. I haven't spent anything in the last year except a few bucks. I was offered $100 statement credit with no spending required.
I called about the Hyatt card as well, no offers given to offset fee. If I cancel the card, can I still use the free night cert attached to the Hyatt account?
I called about the Hyatt card as well, no offers given to offset fee. If I cancel the card, can I still use the free night cert attached to the Hyatt account?
Mar 18, 2020, 2:36 pm
#44
Join Date: Apr 2015
Programs: Wyndham Diamond
Posts: 872
Chase Ritz Carlton card. Annual spend about $6k.
Called in two weeks ago when my $450 fee has just posted. No retention offer other than downgrading to no annual fee Bonvoy Bold card. I said I would think about it and thanked the agent.
Just called and I was offered $150 statement credit, no spend required. Offer accepted.
Called in two weeks ago when my $450 fee has just posted. No retention offer other than downgrading to no annual fee Bonvoy Bold card. I said I would think about it and thanked the agent.
Just called and I was offered $150 statement credit, no spend required. Offer accepted.
Mar 19, 2020, 2:33 pm
#45
Join Date: Jun 2013
Posts: 59
Called about two cards today. Was on hold for 19 minutes, 15 seconds before CSR answered.
Southwest Premier Business
Opened: Feb 2016
Spend: 1 flight a year, plus the occasional spend bonus, after the initial bonus
Offer: None. CSR just read a statement that had the existing category bonuses.
Card cancelled.
Southwest Premier
Opened: Jan 2016
Spend: Occasional spend bonus, after the initial bonus
Offer: CSR read a statement that had the existing category bonuses, then added that there was an incentive of 1.9% on all purchases for 3 months if I keep the card open. I Declined.
Card cancelled.
Elapsed time on phone: 36 minutes, 58 seconds. Time actually spent talking to CSR: 9 minutes, 54 seconds.
Southwest Premier Business
Opened: Feb 2016
Spend: 1 flight a year, plus the occasional spend bonus, after the initial bonus
Offer: None. CSR just read a statement that had the existing category bonuses.
Card cancelled.
Southwest Premier
Opened: Jan 2016
Spend: Occasional spend bonus, after the initial bonus
Offer: CSR read a statement that had the existing category bonuses, then added that there was an incentive of 1.9% on all purchases for 3 months if I keep the card open. I Declined.
Card cancelled.
Elapsed time on phone: 36 minutes, 58 seconds. Time actually spent talking to CSR: 9 minutes, 54 seconds.