Old Jan 6, 2020, 3:22 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: motoridersd

THIS IS THE 2020 EDITION OF THE RETENTION OFFER THREAD.
THE THREAD IS NOW ARCHIVED.
PLEASE FOLLOW THE DISCUSSION HERE:
https://www.flyertalk.com/forum/chase-ultimate-rewards/2031754-chase-retention-offers-2021-a.html

Please give us the following data:
Current retention offers (specify the date [mm/dd/yyyy], the card, the offer, how long you had the card and yearly spend)

When you call, you MUST ask if there are any offers on your account. Don't ask for an AF waiver, ask if they can credit your account the $95 (or whatever your AF is) to your account. They cannot remove the AF, but they can credit an amount to offset it. If you cancel your card within 30 days of receiving retention bonus, then Chase may claw back that bonus Note that Chase has shortened the period in which you can close the card and get the fee refunded. It is 30 days for most (or all?) cards.

If you don't get a retention bonus, the card you are holding may have the option of a downgrade. Cards that are downgraded may be upgraded at a later date. Consolidated discussion of that topic is here: http://www.flyertalk.com/forum/chase...16-onward.html

The archived 2019 edition is here: https://www.flyertalk.com/forum/chas...rs-2019-a.html

Chase IHG Rewards Club Premier VISA

6/9/20 - No offers. Paid the $89 annual fee
7/13/20 - No offers, cancelled (card opened March 2016 and upgraded to Premier in April 2020, but zero spend on it)
12/11/20 no offers (no spend) called twice

Chase IHG rewards Club Mastercard (older version of Chase IHG)
9/9/20- $25 credit. Zero spend.
11/25/20 - $25 credit. Zero spend required.
12/1/20 - $25 credit. Zero Spend required. Almost zero spend on card and have had it ~5 years, first retention offer.
12/7/20 - $25 credit, Zero spend required, Almost Zero Spend, had card for 7 years, first retention offer

Chase Sapphire Preferred

7/6/2020 offered and took $60 account credit, had card since 2011, $100,000 spend
12/26/2020 offered $60 statement credit. accepted. Took less than 1 min. Had card for 5 yrs. Spend ~10K this year.
12/26/2020 no retention offer. Downgraded to Freedom Unlimited. Spend, ~$6K a year.
1/2/2021 Many years, variable spend, 2019 was probably around 10K (as a Reserved), 2020 less for obvious reasons, no offer, closed

Chase Sapphire Reserve

12/30/2020 Offered $150. Annual spend ~ $40k. AF hit 1 December

Chase World of Hyatt Visa
9/4/20 No offer, had a high spend
11/19/20: $35 statement credit

Chase MP Explorer
13 Nov 2020, offered and accepted $60 credit, had card since 2004, $8000 spend in 2019, $800 year to date

Chase Marriott Boundless
03 Dec 2020. Offered and accepted $50 credit (towards $95 fee) with no spend required. $0 spend in last 12 months.

Chase Ritz Carlton Visa
31 Dec 2020. Offered and accepted $150 statement credit with no spend requirement. <$5k spend in 2020.
















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Chase Retention Offers (2020/ARCHIVED)

Old Jun 2, 2020, 12:32 pm
  #121  
 
Join Date: Aug 2014
Location: La Jolla, California
Posts: 35
CSR cardholder since 2018. ~$40k spend in 2019. Annual renewal fee hit on 6/1/2020.

Called, no retention offer, or the $100 credit that was mentioned in the secure message I received.
unifix is offline  
Old Jun 2, 2020, 1:23 pm
  #122  
 
Join Date: Feb 2017
Posts: 95
Chase Hyatt - no retention

Spent over 120K on the card last year (mainly to achieve Globalist). My main MS weapon. No retention (asked to close and the CS representative immediately started the process). Will call again in a few days.
zmicer88 is offline  
Old Jun 2, 2020, 3:02 pm
  #123  
 
Join Date: Jan 2018
Posts: 113
How long does it take for a retention statement credit to post? mine was "approved" on friday been two business days still nothing. not sure when to call.
mcs26891 is offline  
Old Jun 2, 2020, 3:15 pm
  #124  
 
Join Date: Jul 2005
Programs: Hilton Diamond, Starwood Platinum, AA, SW, Delta
Posts: 882
I was told 3-5 business days
happyvoid is offline  
Old Jun 2, 2020, 3:22 pm
  #125  
 
Join Date: Jan 2018
Posts: 113
Originally Posted by happyvoid
I was told 3-5 business days
Thanks, I forgot what my rep said but that sounds right. I'll call after day 5 then.
mcs26891 is offline  
Old Jun 4, 2020, 6:38 pm
  #126  
 
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,268
$16k per year on CSP, nada on retention. Been with them for maybe 15 years or more. Could have closed it in record time, no real effort to keep me.

I think they are happy to cancel folks these days to reduce their credit card debt exposure.
beachfan is offline  
Old Jun 5, 2020, 7:59 am
  #127  
 
Join Date: Mar 2010
Programs: AA EXP, AA LT Gold, SPG Plat 75
Posts: 889
Marriott Card, member since 2017, just hit with $85 annual fee. Minimal spend last year, maybe $1k.

offered a $90 statement credit to keep it open.
Phasers is offline  
Old Jun 5, 2020, 2:01 pm
  #128  
 
Join Date: Jun 2019
Posts: 3
Thumbs up Chase Sapphire Preferred

06/05/2020: Offered $60 statement credit
Chase Sapphire Preferred, cardholder since 2017. Annual fee posted a few days ago. $5K annual spend, if that.
lianna is offline  
Old Jun 6, 2020, 6:33 pm
  #129  
 
Join Date: Sep 2002
Location: Thousand Oaks, Ca., USA
Programs: AA Lifetime Plat; Bonvoy Titanium Lifetime Elite;Hyatt Globalist; HHonors Diamond; United Silver
Posts: 8,268
Maybe I should try again on the CSP?
beachfan is offline  
Old Jun 8, 2020, 6:05 pm
  #130  
 
Join Date: Apr 2015
Programs: Wyndham Diamond
Posts: 867
AF just hit on old Chase Hyatt credit card. Almost no spend on card in the past year (~$100). Called for retention offer and none given. Card closed.
happychic is offline  
Old Jun 9, 2020, 10:47 am
  #131  
 
Join Date: May 2009
Posts: 1,565
Originally Posted by Phasers
Marriott Card, member since 2017, just hit with $85 annual fee. Minimal spend last year, maybe $1k.

offered a $90 statement credit to keep it open.
Front line agent? I was offered a downgrade only.
Ord Liza is offline  
Old Jun 9, 2020, 8:24 pm
  #132  
 
Join Date: Jul 2003
Location: SJC
Programs: AAdvantage 2MM+ Lifetime PLT; BA, CO, UA, US; SPG; HHonors Gold
Posts: 755
Chase Ink Business Preferred card, with a spend of a couple of $K in the past year (total).

$95 AF hit, called the phone number on the the card. No offer, cancelled card. I have a couple of other Ink Unlimiteds so didn't feel the need to downgrade.

The agent was kind enough to point out that I had 30 days to do something with the points. I had about 45K UR points that I had forgotten about!
In the same call he transferred them to one of my Unlimited accounts. So at present I don't have any cards that transfer to Chase partners (spouse does).
rj123456 is offline  
Old Jun 11, 2020, 4:45 pm
  #133  
 
Join Date: Apr 2012
Programs: AS MVPG
Posts: 61
Marriott bonvoy boundless. $95 annual fee due. Took 3 HUCA attempts, but was given a $100 credit today. I have the Ritz card also, so was routed to call support very promptly. Very professional and fast call.
mydogsarebad is offline  
Old Jun 12, 2020, 2:17 pm
  #134  
 
Join Date: Mar 2007
Location: MSP
Programs: Marriott Lifetime Titanium, UA Silver, Hertz 5*
Posts: 911
Also for the Marriott Boundless. Asked if Chase was offering anything for the annual fee considering the current situation. He immediately offered a $100 statement credit without making me listen to any script. Super easy and extremely professional.
crazyhorse is offline  
Old Jun 13, 2020, 3:31 pm
  #135  
 
Join Date: Aug 2018
Programs: Hyatt Globalist, American Plat, Marriott Plat, Hilton Gold, Caesar Diamond
Posts: 28
Same DP for the Marriott Boundless. Asked to close the cards and was immediately offered a $100 statement credit without prompt or making me listen to any script. Done in 2 minutes.
lavidaesbella is offline  

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