Sep 6, 19, 9:04 am
Last edit by: StartinSanDiego
Chase Shut Down thread: (Archived version found here: https://www.flyertalk.com/forum/chase-ultimate-rewards/1526572-chase-closed-my-credit-card-account-s-consolidated.html]
There is a general Shut Down thread in the Manufactured Spend forum, found here: https://www.flyertalk.com/forum/manufactured-spending/1948543-2019-shutdown-thread.html
If you feel your account has been unfairly closed, consider filing a complaint with the Consumer Protection Financial Bureau:
CFPB's complaint form: http://www.consumerfinance.gov/complaint/
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What happened?
When someone reports an account closure here, people are curious as to both the background on the Chase relationship and any/all potential shut down triggers. Please answer any relevant questions to give details. This could help figure out what happened or how you could proceed:
There is a general Shut Down thread in the Manufactured Spend forum, found here: https://www.flyertalk.com/forum/manufactured-spending/1948543-2019-shutdown-thread.html
If you feel your account has been unfairly closed, consider filing a complaint with the Consumer Protection Financial Bureau:
CFPB's complaint form: http://www.consumerfinance.gov/complaint/
-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
What happened?
When someone reports an account closure here, people are curious as to both the background on the Chase relationship and any/all potential shut down triggers. Please answer any relevant questions to give details. This could help figure out what happened or how you could proceed:
- Background: Do you have both Credit Cards and Banking accounts with Chase? Tell us your history at Chase. What do you feel the trigger could have been? Does anything unusual (from the bankers perspective) go on in your accounts? How long have you had a banking relationship with Chase? Please explain.
- Ultimate Rewards: Did you transfer UR points to someone with a different address? Different last names? Did you sell UR points to someone?
- Potentially suspicious activities: Do you use multiple sources to pay your credit card bills, such as Walmart Bill Pay? Do you ACH using multiple accounts? Did you recently wire transfer large amounts into or out of your Chase accounts?
- Bonus Earnings: Approximately what percentage of your charges earned less than 5x points in the past 12 months?
- Other possible Triggers:
- Did a Chase or non-Chase bank recently close one of your credit cards?
- Are you using up a large percentage of your credit line or cycling the credit lines on all Chase and non-Chase credit cards?
- Is your total credit line with Chase much higher than with other banks?
- Did you apply for many credit cards or other forms of credit recently? Has your credit score or credit profile changed recently? As in: significantly more debt, more open credit lines, or a large drop in your credit score? Do you mimic a "bust out" profile? (Someone maxing out credit prior to filing bankruptcy)
- If you have a Chase checking account how much did you typically deposit in money orders per month, if any?
- Did you recently start spending a lot more with Chase than in typical months?
- Is your monthly balance frequently close to your credit limit?
- Did you abuse the Chase Refer a Friend system?
- Did you use/abuse Chase's new checking/savings sign up bonus incentives?
- Did you bounce a check for a credit card payment?
- DId someone at your address get shut down also?
- Do you have a Chase mortgage or other accounts at Chase? Are they in good standing?
- Did you dispute or return items on your credit cards? How many times?
- Have you recently needed back office help on your accounts, which may have triggered a review or called attention to something?
Chase Shut Downs & Credit-Card Account Closures: Data, Tales & Speculation 2019-on
Nov 6, 19, 5:06 pm
#136
Join Date: Sep 2017
Location: SFO/LAX/SAN/LAS/DFW/JFK/LGA/EWR/MIA
Posts: 1,073
Xyzzy
Well, I have mentioned in my post. We dont know the exact reason. It is probably for puting only 5x spending/MS on ink
Well, I have mentioned in my post. We dont know the exact reason. It is probably for puting only 5x spending/MS on ink
P2 applied for her first Chase card, a CSP early September. MSR met during first statement period.
Applied and was approved for CIP at the end of October.
Today when checking the accounts online, both the CSP and CIP shows as closed. Says to call a number. Will not call, but instead will later today go to a local branch and see what is going on.
Hopefully not a complete shut down.
Applied and was approved for CIP at the end of October.
Today when checking the accounts online, both the CSP and CIP shows as closed. Says to call a number. Will not call, but instead will later today go to a local branch and see what is going on.
Hopefully not a complete shut down.
Last edited by GundamWing01; Nov 6, 19 at 5:12 pm
Nov 7, 19, 7:39 pm
#138
Join Date: Aug 2011
Location: Los Angeles, CA
Posts: 825
Scores in the mid 700s across all CRAs. Oldest CC about 2.5 years. In the last 12 months P2 has opened 2 Biz cards (Barclay AA + CIP) and 4 personal cards (CSP, Barclay AA (closed), Citi AA and AMEX DL). Not high credit utilization, around 2-3%.
With Chase the SUB on the CSP ($4,000) was met during first statement. CL of $6,500 on that card. On the day of shut down she had $0 across all her CCs, including the CSP except on the CIP with a balance of about $1300 with a CL of $6000. Received the CIP about 5-6 days before the shut down.
The reasons for shut down according to the letter we received were
RAPID INCREASE IN REVOLVING BALANCES
TOO MANY ACCOUNTS OPENED RECENTLY
TOO MANY REQUESTS FOR CREDIT OR REVIEWS OF CREDIT
Chase based the aforementioned points on P2's Experian report. On EX she has the last 12 months 4 HP (2 from Chase for the CSP/CIP and one each from AMEX (DL Personal CC) and Citi (AA Personal CC).
Earlier today called the Chase department that handles shut downs. Was told by the agent that a shut down is final. Did not accept that, asked to escalate the matter. Will have a supervisor call us back within 48 hours. I will keep you all updated. 4 new HP/CC on P2's Experian report during a 12 month period shouldn't lead to a complete shut down from a major bank.
Nov 8, 19, 1:18 am
#139
Join Date: Sep 2017
Location: SFO/LAX/SAN/LAS/DFW/JFK/LGA/EWR/MIA
Posts: 1,073
i have no idea how to interpret your comment. but im going to assume youre asking me how to avoid chase eyes on your account? well, thats a difficult question.
in theory, anything you do that would require human eyes on your account can eventually lead to a shutdown. meaning, if you call about missing points, transaction issues, returns/refunds, disputes, any question related to your transaction history and etc. especially, new apps. thats a massive risk for account review. if your account has shady business and you call a CSR, depending on their training and mood, they may escalate your account for review.
quick example of a DP ive seen: MSer was buying gas in different states on the same day due to road trip. naturally, fraud alert. called in to clear. next day account shut down.
really appreciate that detail. very helpful.
if thats the extent of your P2 profile then you have a great chance of reinstatement. ive seen much much worse get reinstated. its clear you triggered their algos for "excessive XYZ" whatever their criteria may be. their cryptic letter is a broad predefined category of issues that dont mean anything specific. although one could glean a lot from it.
See this:
https://travelinpoints.com/chase-cre...s-and-inquires
if you havent already, spend a few hours or a few days reading the ultra extensive comments on various forums/blogs about chase shutdowns. its the most common and the most written about. it pays to become a student of shutdowns. plenty of DPs in the old reddit chase shutdown thread.
https://www.reddit.com/r/churning/co...rts_megathread
essentially, im saying you should be reinstated and should fight it as such.
of course, im going to assume P2 has refrained from shady business on her accounts and is not a MS heavy hitter (HH) and you as the P1 are not banned or a HH. a chase shutdown is no joke. people dont understand chase nukes the entire household and doesnt care about collateral damage of innocent lives. if they feel the P2 virus has spread to others at the same address, its eradicated.
in theory, anything you do that would require human eyes on your account can eventually lead to a shutdown. meaning, if you call about missing points, transaction issues, returns/refunds, disputes, any question related to your transaction history and etc. especially, new apps. thats a massive risk for account review. if your account has shady business and you call a CSR, depending on their training and mood, they may escalate your account for review.
quick example of a DP ive seen: MSer was buying gas in different states on the same day due to road trip. naturally, fraud alert. called in to clear. next day account shut down.
Scores in the mid 700s across all CRAs. Oldest CC about 2.5 years. In the last 12 months P2 has opened 2 Biz cards (Barclay AA + CIP) and 4 personal cards (CSP, Barclay AA (closed), Citi AA and AMEX DL). Not high credit utilization, around 2-3%.
With Chase the SUB on the CSP ($4,000) was met during first statement. CL of $6,500 on that card. On the day of shut down she had $0 across all her CCs, including the CSP except on the CIP with a balance of about $1300 with a CL of $6000. Received the CIP about 5-6 days before the shut down.
The reasons for shut down according to the letter we received were
RAPID INCREASE IN REVOLVING BALANCES
TOO MANY ACCOUNTS OPENED RECENTLY
TOO MANY REQUESTS FOR CREDIT OR REVIEWS OF CREDIT
Chase based the aforementioned points on P2's Experian report. On EX she has the last 12 months 4 HP (2 from Chase for the CSP/CIP and one each from AMEX (DL Personal CC) and Citi (AA Personal CC).
Earlier today called the Chase department that handles shut downs. Was told by the agent that a shut down is final. Did not accept that, asked to escalate the matter. Will have a supervisor call us back within 48 hours. I will keep you all updated. 4 new HP/CC on P2's Experian report during a 12 month period shouldn't lead to a complete shut down from a major bank.
With Chase the SUB on the CSP ($4,000) was met during first statement. CL of $6,500 on that card. On the day of shut down she had $0 across all her CCs, including the CSP except on the CIP with a balance of about $1300 with a CL of $6000. Received the CIP about 5-6 days before the shut down.
The reasons for shut down according to the letter we received were
RAPID INCREASE IN REVOLVING BALANCES
TOO MANY ACCOUNTS OPENED RECENTLY
TOO MANY REQUESTS FOR CREDIT OR REVIEWS OF CREDIT
Chase based the aforementioned points on P2's Experian report. On EX she has the last 12 months 4 HP (2 from Chase for the CSP/CIP and one each from AMEX (DL Personal CC) and Citi (AA Personal CC).
Earlier today called the Chase department that handles shut downs. Was told by the agent that a shut down is final. Did not accept that, asked to escalate the matter. Will have a supervisor call us back within 48 hours. I will keep you all updated. 4 new HP/CC on P2's Experian report during a 12 month period shouldn't lead to a complete shut down from a major bank.
if thats the extent of your P2 profile then you have a great chance of reinstatement. ive seen much much worse get reinstated. its clear you triggered their algos for "excessive XYZ" whatever their criteria may be. their cryptic letter is a broad predefined category of issues that dont mean anything specific. although one could glean a lot from it.
See this:
https://travelinpoints.com/chase-cre...s-and-inquires
if you havent already, spend a few hours or a few days reading the ultra extensive comments on various forums/blogs about chase shutdowns. its the most common and the most written about. it pays to become a student of shutdowns. plenty of DPs in the old reddit chase shutdown thread.
https://www.reddit.com/r/churning/co...rts_megathread
essentially, im saying you should be reinstated and should fight it as such.
of course, im going to assume P2 has refrained from shady business on her accounts and is not a MS heavy hitter (HH) and you as the P1 are not banned or a HH. a chase shutdown is no joke. people dont understand chase nukes the entire household and doesnt care about collateral damage of innocent lives. if they feel the P2 virus has spread to others at the same address, its eradicated.
Last edited by GundamWing01; Nov 8, 19 at 1:25 am
Nov 8, 19, 12:31 pm
#140
Join Date: Aug 2011
Location: Los Angeles, CA
Posts: 825
Good news!
So yesterday P2 called the department that handles shut downs. The agent said there is no way to get the shut down reversed, and that it is a final decision. We asked to have the case escalated and expected a call back within 48 hours from a supervisor. In the mean time we had already paid off the balance on the CIP down to $95 (did not want to pay for the annual fee in case we couldn't get the accounts reinstated).
This morning we got a call back from the fraud department. They wanted to confirm that P2 had applied for and was in possession of both the CSP and CIP cards. Once that was confirmed the agent said that the accounts are now reinstated and that new cards will be sent out. Told us that after a supervisor had reviewed the accounts they decided to reinstate them.
Logged in shortly afterwards, and indeed the accounts are now reinstated. So we never had to discuss with a supervisor in order to get the accounts reinstated. I believe that a major reason for getting the accounts back up again is that we paid off the balance before calling in. I guess it minimizes the risk for a bust out if that was the main reason to why they initially shut down the accounts. Furthermore, except a $200 charge from Staples all the charges were organic, so no heavy MS activity before the shut down.
Will wait for the new cards before attempting to make purchases again, and go easy on the CIP the first few weeks. Still have another $3,500 we need to spend to reach MSR, but we have until end of January, so don't want to MS with it right now as I can imagine that they will keep an eye on the account!
So yesterday P2 called the department that handles shut downs. The agent said there is no way to get the shut down reversed, and that it is a final decision. We asked to have the case escalated and expected a call back within 48 hours from a supervisor. In the mean time we had already paid off the balance on the CIP down to $95 (did not want to pay for the annual fee in case we couldn't get the accounts reinstated).
This morning we got a call back from the fraud department. They wanted to confirm that P2 had applied for and was in possession of both the CSP and CIP cards. Once that was confirmed the agent said that the accounts are now reinstated and that new cards will be sent out. Told us that after a supervisor had reviewed the accounts they decided to reinstate them.
Logged in shortly afterwards, and indeed the accounts are now reinstated. So we never had to discuss with a supervisor in order to get the accounts reinstated. I believe that a major reason for getting the accounts back up again is that we paid off the balance before calling in. I guess it minimizes the risk for a bust out if that was the main reason to why they initially shut down the accounts. Furthermore, except a $200 charge from Staples all the charges were organic, so no heavy MS activity before the shut down.
Will wait for the new cards before attempting to make purchases again, and go easy on the CIP the first few weeks. Still have another $3,500 we need to spend to reach MSR, but we have until end of January, so don't want to MS with it right now as I can imagine that they will keep an eye on the account!
Nov 8, 19, 4:13 pm
#142
Join Date: Sep 2017
Location: SFO/LAX/SAN/LAS/DFW/JFK/LGA/EWR/MIA
Posts: 1,073
I believe that a major reason for getting the accounts back up again is that we paid off the balance before calling in. I guess it minimizes the risk for a bust out if that was the main reason to why they initially shut down the accounts. Furthermore, except a $200 charge from Staples all the charges were organic, so no heavy MS activity before the shut down.
the main issue was your AAoA and your spending velocity. you put $1300 on CIP in 6 days when you have a thin credit profile and limited chase history. the supervisor made a quick decision on your case because you have not done extreme abuse. however, this is a warning. dont be ridiculous with apps and spend and VGC parties.
Nov 21, 19, 9:52 am
#144
Moderator: Travel Buzz
Join Date: Aug 2012
Location: Sunny San Diego
Posts: 3,078
Nov 23, 19, 8:45 am
#148
Join Date: Mar 2014
Location: NYC
Programs: DL Platinum, AA Platinum, Bonvoy Plat / LTG, JetBlue Mosaic 3, Amtrak Select
Posts: 950
One thing I feel accurate saying - your shutdown chances are greater than someone who does no VGC purchases. How much greater? That Im unsure of
Dec 10, 19, 6:55 pm
#150
Join Date: Sep 2015
Posts: 548
it very depends on how your account is situated. If you went from spending $100 a month to 10k in a week, Chase has been known to shut you down as it becomes very similar to what a bustout is. now if you work your way up there, say, $5000 a month --> 10k a month, then it should be okay.
If you got good credit history as well, it helps.
If you got good credit history as well, it helps.
