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Booking Flights, Rooms, Cars, Cruises, Activities with UR (include Expedia problems)

Booking Flights, Rooms, Cars, Cruises, Activities with UR (include Expedia problems)

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Old Oct 6, 19, 1:20 am   -   Wikipost
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This thread covers how to use Ultimate Reward points for booking all types of travel via the Ultimate Rewards portal.

In 2018 Chase changed the outsourced booking portal operator from Connexions to Expedia. Posts from January to mid-October 2018 have been archived to a separate thread. Those posts discussed the portal as operated by Connexions, -and- the transition process to Expedia.

There is another thread to discuss booking by transferring to airline of hotel programs: https://www.flyertalk.com/forum/chas...tc-2017-a.html

Pay special attention to booking via Chase UR/Expedia with regard to rewards and benefits. Chase UR + Expedia is considered OTA (Online Travel Agency). Travelers purchase or pre-pay travel with the OTA and is subject to the T&C from the OTA. In general, travelers receive miles rewards on flights, but do not receive night credit on hotel stays. Also, in general, travelers lose the airline or hotel status and do not receive the associated benefits (free breakfast, room upgrade etc).

1) How do I book a ticket? Choose my airfare class?
Login to ultimaterewards.com
Click: Use points > Explore and Book Travel
Click the button that defaults to [1 Traveler, All]
Change "Class" (the first entry in the pull-down) from All to Business
Click: Close

2) How far in advance can I book?
In mid-November 2017 it was reported that airline reservations are available only 270 days in advance. Read HERE.

3) How do I book hotels?
Follow the steps above to log on. There are standard looking search engines offered for airfare, hotel, etc at that point.

3.5) How to book cruises?
Chase outsources this to a travel agency specializing in cruises. (I believe they are available solely by telephone.) Agents there can book cruises for you using your URs for payments from initial deposit to final payment. It's also possible to transfer an existing cruise booking to that travel agency. That agency can then make payments (full or partial). However, to transfer a booking, there are some constraints to be aware of. A) The booking and deposit has to be made directly with the cruise line. If you use another agency, you're out of luck. B) The cruise lines limit the window when you can transfer a booking from their control to an agency's. It closes as early as 30 days after initial deposit up to final deposit due date (typically 75-120 prior to sail date) depending on the particular cruise line's rules (which are subject to change).

4) How do I get the better redemption rate offered on some Chase cards?
The upper left corner of the UR page will show you which card you are logged in with. If you hold a Chase Sapphire Reserve or JPMR card, you will be shown a better price on points bookings, as a 1.5 redemption rate is offered as one of the benefits of this card. If you log in to the UR portal from a different UR card, such as the Ink, you will not be offered this rate.

4.5) How do Refunds Work?
When cancelling a booking (and a refund is due), points will be added back to your UR balance and dollars will be refunded to the credit card account used.

5) Where else can I find information?

This thread is a consolidated resource which covers topics including:

Fare buckets, here
Price differences between open market air fares and UR bookings, here
Selecting seat classes
Using cash and points to pay for tickets

and more.

The previous discussion, through 2017, can be found here: https://www.flyertalk.com/forum/chas...14-2017-a.html
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Old Dec 4, 18, 4:12 pm
  #61  
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Originally Posted by jbm13 View Post
Hi all,
I booked a one-way return for my honeymoon in July, 2019 from ZNZ-NBO-AMS-SFO using UR pts. It's a KLM ticket but with Kenya Airways operating the initial flight from ZNZ-NBO. I just received an alert that the ZNZ-NBO flight had a schedule change and now leaves at 3:40a the next day vs originally scheduled at 9:45p. This will cause me to miss my next flight out of NBO-AMS on KLM. I called Chase and KLM and neither said they could help without fully canceling my whole itinerary and re-booking which will cost me a lot more UR pts or a totally different itinerary back. I have 2 questions:

1. Is this a glitch that should get fixed, has this ever happened with someone else involving Kenya Airways? My flight is 6 months away so I can wait but am worried if I do so that the cost will only go up if I have to re-book
2. Can Chase remove the initial flight from ZNZ-NBO but keep the rest of the itinerary so I can just book a separate flight from ZNZ-NBO on Kenya Airways (but operated by Precision Air)? That will cost approx $200/person but seems preferred to rebooking the whole itinerary

Thanks!

Any help is much appreciated as I looked for a long time for the best flights using my UR pts and I would like to not have to re-book and pay a significant additional cost in UR pts.
Unfortunately this is one of the many "gotchas" when using UR pts to book travel and tried to maximize the "value" - which in my opinion is a marketing gimick than anything else because far more often than not, it cannot be materialized or even initially materialized like in your case, it comes back to bite you...

Any flights booked when the flights happened in 2 quarters later, or booked when Summer schedule is in place for Winter travel (vice versa) is BOUND TO HAVE FLIGHT CHANGES. There is no avoidance of that. One mitigation is to book with the main airline directly - in this case KLM which would try to find a solution to be acceptable to you. The other mitigation is to be familiar of the routes and learn which would be the weaker link - then use Separate tickets to avoid a break in the link would unravel the whole itinerary.

You can propose your thoughts with Connexions which should be the company then that booked your flights, but the chance of getting what you suggest, is extremely slim - it essentially is to cancel the ticket and rebook, at current fares of each portion of the itinerary. No difference to what you are facing now.

I cannot emphasize enough - only book the simplest, and close in travels with this type of travel awards. Else then be prepare to deal with all sorts of perils which are bound to happen.
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Old Dec 4, 18, 4:19 pm
  #62  
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Originally Posted by tearex View Post
Edit: misread

Might also be worth asking in KLM forum, but I would think they should allow you to change your second leg without issue at least.
It is a KLM stock, so KLM should have ability to accommodate the poster on their own metals - the issue is, KLM did not sell the ticket directly so the "ownership" sits with the OTA. Some airlines are willing to take "ownership", often with a fee, then the tickets become under control of the airline, and can be more flexible to accommodate schedule changes. NOT all airlines, especially an international airline would accommodate on tickets not issued directly by them.
If the tickets not issued by the operating airline, then there would be absolute no change. Had this happened with QF on a BA issued ticket on QF flight, not even co-share just last month. Cannot even pay to get it changed.
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Old Dec 5, 18, 7:32 am
  #63  
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Cancellation language ?

I'm thinking of cancelling a car rental booking and in the Chase cancellation rules and policies there is this line: Any fees charged at the time of your booking will not be refunded. Can someone interpret this for me? What possible "fees" charged would be nonrefundable on a car booking?
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Old Dec 5, 18, 8:12 am
  #64  
 
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Originally Posted by philemer View Post
I'm thinking of cancelling a car rental booking and in the Chase cancellation rules and policies there is this line: Any fees charged at the time of your booking will not be refunded. Can someone interpret this for me? What possible "fees" charged would be nonrefundable on a car booking?
In my experience using Chase to book travel, this is their standard disclaimer / warning just in case there happens to be a fee / charge that was issued when you made your reservation. Not just cars. I have yet to see any of my reservations not refunded 100% when I cancelled.
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Old Dec 5, 18, 10:17 pm
  #65  
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I used a combination of UR points and cash, booking through the CSP travel portal, for a one-way flight on AS.

I notice that I cannot change that flight on AS' website, but have to call. (I did call simply to ask whether AS was able to take over the reservation in the event I needed to make a change; answer was "yes").

What if I want to cancel the flight? If this were a flight booked directly via AS website, the cost of the ticket would simply be refunded to "My Wallet." (I am Alaska MVP Gold, so no change/cancel fees).

What happens, though, with tickets like I booked via Chase using dollars and points? Can these be canceled because of my MVPG status and my funds/points returned? Or am I SOL?

Happy to be pointed to a different thread where this is discussed. TIA!
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Old Dec 5, 18, 10:48 pm
  #66  
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Originally Posted by cblaisd View Post
I used a combination of UR points and cash, booking through the CSP travel portal, for a one-way flight on AS.

I notice that I cannot change that flight on AS' website, but have to call. (I did call simply to ask whether AS was able to take over the reservation in the event I needed to make a change; answer was "yes").

What if I want to cancel the flight? If this were a flight booked directly via AS website, the cost of the ticket would simply be refunded to "My Wallet." (I am Alaska MVP Gold, so no change/cancel fees).

What happens, though, with tickets like I booked via Chase using dollars and points? Can these be canceled because of my MVPG status and my funds/points returned? Or am I SOL?

Happy to be pointed to a different thread where this is discussed. TIA!
There is a thread on this exact topic on the AS forum. Not sure where but a key word search should find it. Somehow, the $$ is returned to your "wallet". I think you call AS to initiate the cancellation. Let us know if you find out otherwise.
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Old Dec 5, 18, 10:52 pm
  #67  
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Only thing I'm finding is this; no mention of depositing to wallet or refund of points.

Ticked booked on AS through Chase Ultimate Rewards Cancelled
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Old Dec 6, 18, 6:45 am
  #68  
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Originally Posted by cblaisd View Post
Only thing I'm finding is this; no mention of depositing to wallet or refund of points.

Ticked booked on AS through Chase Ultimate Rewards Cancelled
You just call AS if you want to cancel and the funds will be moved into your wallet. Does't matter what combo of pts & UR you used. Here's a thread with numerous data points: Combining Alaska Airlines companion fare with UR points/book & cancel
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Old Dec 6, 18, 7:31 am
  #69  
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Originally Posted by philemer View Post
You just call AS if you want to cancel and the funds will be moved into your wallet. Does't matter what combo of pts & UR you used. Here's a thread with numerous data points: Combining Alaska Airlines companion fare with UR points/book & cancel
Thank you.

But that's not what this post says: https://www.flyertalk.com/forum/30458111-post26.html

I'm very confused
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Old Dec 6, 18, 7:52 am
  #70  
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Originally Posted by cblaisd View Post
Thank you.

But that's not what this post says: https://www.flyertalk.com/forum/30458111-post26.html

I'm very confused
It may now be impossible to cancel thru AS and have $$ go in your wallet. Sounds like another downer thanks to Expedia.

FYI, I have never booked flts with my UR. I only book hotels and car rentals or transfer to a partner. Too many horror stories when one wants to cancel or IRROPS issues.
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Old Dec 6, 18, 2:14 pm
  #71  
 
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Used UR points to book activities in Barcelona for a trip we're taking soon. Very happy with the 33.3% discounts (Reserve) on public transport passes, museum admissions, etc.
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Old Dec 6, 18, 7:41 pm
  #72  
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Originally Posted by eefor jfp View Post
Used UR points to book activities in Barcelona for a trip we're taking soon. Very happy with the 33.3% discounts (Reserve) on public transport passes, museum admissions, etc.
Enjoy your trip but be wary of all the scam artists & pick pockets.
strickerj likes this.
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Old Dec 6, 18, 9:50 pm
  #73  
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Originally Posted by philemer View Post
It may now be impossible to cancel thru AS and have $$ go in your wallet. Sounds like another downer thanks to Expedia.

FYI, I have never booked flts with my UR. I only book hotels and car rentals or transfer to a partner. Too many horror stories when one wants to cancel or IRROPS issues.
How do you handle rental car insurance?

The language said the rental car cost must be paid 100% by the card in order to get coverage. I cannot find anywhere it says using UR pts would also be covered, other than bloggers mentioning about such. Have you ever had to test this?
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Old Dec 7, 18, 11:20 am
  #74  
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Originally Posted by Happy View Post
How do you handle rental car insurance?

The language said the rental car cost must be paid 100% by the card in order to get coverage. I cannot find anywhere it says using UR pts would also be covered, other than bloggers mentioning about such. Have you ever had to test this?
Never had to test it. But I'm not concerned because IF my CSR card does not cover my claim I'll just submit it to my personal auto insurer. I have small deductibles + a $1MM umbrella policy. I want to use my UR pts so this is my tactic. Everyone must decide for themselves.

Would be nice to see some empirical evidence of the CSR covering losses when all, or most, of the rental was made with UR.
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Old Dec 7, 18, 11:32 am
  #75  
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Originally Posted by philemer View Post
Never had to test it. But I'm not concerned because IF my CSR card does not cover my claim I'll just submit it to my personal auto insurer. I have small deductibles + a $1MM umbrella policy. I want to use my UR pts so this is my tactic. Everyone must decide for themselves.

Would be nice to see some empirical evidence of the CSR covering losses when all, or most, of the rental was made with UR.
Got it. Liability is included the rental rate. The CDW at the maximum would be the car's replacement cost. Of course if one has to use the personal coverage, the premium probably would go up at renewal.

I have not found any empirical evidence on several blogs I usually read.
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