Ultimate Rewards discriminating against my wife
Dec 13, 2017, 12:21 pm
#46
Join Date: May 2013
Posts: 378
Is it really Chase's fault though? His wife could change the name on her United account in order to match Chase's system. The OP also says that, "visa," didn't allow a name longer than 20 letters. I can tell you right now that my JPMC issued credit has 24 characters for my name (including the spaces). I would love to see the OP try to sue them or even hear a lawyer take this case over the matter of roughly $300 that Chase had nothing to do with.
Also, I would not call the situation as discrimination personally, and no clue about legal merit.
Executive office today still claimed it was because the names did not match and that is why the transfer would not go through. Okay then lets match the names so there is no issue. 15 minutes later and they are telling me that my wifes name is too long. Believe they allow 26 characters for the name. My wifes is longer.
Then they suggest changing my wifes name on her mileage plus account like the poster above but that is the name in her passport and would require her to get a new passport. No ideal.
They blame it on a policy from Visa (mastercard may be even shorter). According to them this issue has rarely come up and there is no policy about how to accommodate names that are too long for the fields provided. So their solution is to do nothing. I offered them solutions that would make my wife whole and not be a big deal for chase but they are not interested.
The person on the phone agreed with me that it should not be that way but not willing or able to go above and beyond to accommodate why wife or put me in touch with someone at Chase that can resolve it. But my feedback will be submitted to the feedback team.
Regardless of if one thinks this is discrimination based on race, gender, national origin, martial status or not this is such bs that I will rethink my relationship with chase. According to the guy on the phone treating me any better as a client then someone who spends a few dollars with chase would be disrimination and not allowed.
Then they suggest changing my wifes name on her mileage plus account like the poster above but that is the name in her passport and would require her to get a new passport. No ideal.
They blame it on a policy from Visa (mastercard may be even shorter). According to them this issue has rarely come up and there is no policy about how to accommodate names that are too long for the fields provided. So their solution is to do nothing. I offered them solutions that would make my wife whole and not be a big deal for chase but they are not interested.
The person on the phone agreed with me that it should not be that way but not willing or able to go above and beyond to accommodate why wife or put me in touch with someone at Chase that can resolve it. But my feedback will be submitted to the feedback team.
Regardless of if one thinks this is discrimination based on race, gender, national origin, martial status or not this is such bs that I will rethink my relationship with chase. According to the guy on the phone treating me any better as a client then someone who spends a few dollars with chase would be disrimination and not allowed.
Dec 13, 2017, 12:53 pm
#47
Original Poster
Join Date: Dec 2009
Posts: 189
Easy enough except:
Verification Required
To ensure the security of your MileagePlus account, this request requires the submission of one of the following legal documents:- Marriage license
- Divorce decree
- Legal name change document
- Government issued ID reflecting your former and current identification information
Dec 13, 2017, 2:26 pm
#48
Join Date: Sep 2013
Posts: 401
Executive office today still claimed it was because the names did not match and that is why the transfer would not go through. Okay then lets match the names so there is no issue. 15 minutes later and they are telling me that my wifes name is too long. Believe they allow 26 characters for the name. My wifes is longer.
Then they suggest changing my wifes name on her mileage plus account like the poster above but that is the name in her passport and would require her to get a new passport. No ideal.
They blame it on a policy from Visa (mastercard may be even shorter). According to them this issue has rarely come up and there is no policy about how to accommodate names that are too long for the fields provided. So their solution is to do nothing. I offered them solutions that would make my wife whole and not be a big deal for chase but they are not interested.
The person on the phone agreed with me that it should not be that way but not willing or able to go above and beyond to accommodate why wife or put me in touch with someone at Chase that can resolve it. But my feedback will be submitted to the feedback team.
Regardless of if one thinks this is discrimination based on race, gender, national origin, martial status or not this is such bs that I will rethink my relationship with chase. According to the guy on the phone treating me any better as a client then someone who spends a few dollars with chase would be disrimination and not allowed.
Then they suggest changing my wifes name on her mileage plus account like the poster above but that is the name in her passport and would require her to get a new passport. No ideal.
They blame it on a policy from Visa (mastercard may be even shorter). According to them this issue has rarely come up and there is no policy about how to accommodate names that are too long for the fields provided. So their solution is to do nothing. I offered them solutions that would make my wife whole and not be a big deal for chase but they are not interested.
The person on the phone agreed with me that it should not be that way but not willing or able to go above and beyond to accommodate why wife or put me in touch with someone at Chase that can resolve it. But my feedback will be submitted to the feedback team.
Regardless of if one thinks this is discrimination based on race, gender, national origin, martial status or not this is such bs that I will rethink my relationship with chase. According to the guy on the phone treating me any better as a client then someone who spends a few dollars with chase would be disrimination and not allowed.
When are you planning on suing them? Just don't end up like this guy: https://www.cbsnews.com/news/one-man...h-arbitration/
Last edited by MDJennings; Dec 13, 2017 at 2:34 pm
Dec 13, 2017, 2:27 pm
#49
Join Date: May 2013
Posts: 378
Try this then:
Step 1. Open a new mileageplus account with shorter name.
Step 2. Transfer miles.
Step 3. Correct the name on the account (for which you have ID).
Step 4. Merge accounts.
Step 1. Open a new mileageplus account with shorter name.
Step 2. Transfer miles.
Step 3. Correct the name on the account (for which you have ID).
Step 4. Merge accounts.
Dec 13, 2017, 2:30 pm
#50
Join Date: Sep 2013
Posts: 401
https://www.united.com/web/en-US/con...amechange.aspx
It's not difficult to get the required paperwork to get them to change it to the bank's spelling. How do I know this? My secretary did it.
Dec 13, 2017, 2:50 pm
#51
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,755
He could also just do this:
https://www.united.com/web/en-US/con...amechange.aspx
It's not difficult to get the required paperwork to get them to change it to the bank's spelling. How do I know this? My secretary did it.
https://www.united.com/web/en-US/con...amechange.aspx
It's not difficult to get the required paperwork to get them to change it to the bank's spelling. How do I know this? My secretary did it.
There is an end goal - to keep the miles alive and to ultimately be able to clear the account and then bid UA adios. There are gazillion ways to do it but Nope, he insists to go thru Chase channel - presumably he wants to also clean out Chase account(s) and then be done with Chase...
There are easy ways to achieve a goal and there are hard ways or impossible path to try to achieve a goal - the poster chose the latter, starting from 18 and more months ago but still would not let up. It does not matter how many suggestions / useful tips y'all provide, OP would not take any.
Dec 13, 2017, 3:48 pm
#52
Original Poster
Join Date: Dec 2009
Posts: 189
I do like the idea of another mileage plus account, thanks. A lot of the miles in my wifes mileage plus account where originally from chase. I guess before they clamped down on who could be transferred miles. Other people abusing it causes Chase to not allow transfers to my wife. My wife and I should not suffer because Chase/visa failed to forsee people have longer names then then the characters allowed. Maybe not many and not people with a powerful enough voice but it is discrimination for the reasons I have already given. It could happen to anyone but most likely to women who are married from latin american countries among others. White men are not likely to have this problem.
Dec 13, 2017, 4:41 pm
#53
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
In terms of discrimination, this whole thing reminds me discriminating against people with disabilities. Similar to requiring building handicap ramp access, can Chase hide behind "our IT system/vendor doesn't allow more than 20 characters" or are they required to install new infrastructure, like ramp access, to accommodate everyone?
Not from you at least.
Dec 13, 2017, 6:25 pm
#54
Join Date: May 2013
Posts: 378
seriously?? you can't base risk on sex, race, etc. etc. except for insurance, and few other industries. Otherwise, say, traffic stops that follow "risk-based pricing" could not be challenged as racially motivated. Or you can't discriminate in housing even if risk assessment might specify that some people would be better tenants than others. I can go on and on.
Dec 13, 2017, 6:27 pm
#55
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,192
Dec 13, 2017, 7:41 pm
#56
Join Date: Jun 2010
Posts: 2,042
If Chase would not allow you to transfer into your wife's account, could you not do it the other way around? Her to you?
Dec 14, 2017, 4:14 am
#57
FlyerTalk Evangelist
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.9MM, Marriott Gold, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 13,811
Dec 14, 2017, 5:52 pm
#58
Original Poster
Join Date: Dec 2009
Posts: 189
She does not have an ultimate rewards account. She could have from her mileage plus account to my mileage plus account but there would be a cost associated with doing that. I suggested that chase could pay that and the whole situation would be avoided until it happens to someone else.
Dec 15, 2017, 8:12 am
#59
Join Date: Mar 2010
Posts: 205
I do like the idea of another mileage plus account, thanks. A lot of the miles in my wifes mileage plus account where originally from chase. I guess before they clamped down on who could be transferred miles. Other people abusing it causes Chase to not allow transfers to my wife. My wife and I should not suffer because Chase/visa failed to forsee people have longer names then then the characters allowed. Maybe not many and not people with a powerful enough voice but it is discrimination for the reasons I have already given. It could happen to anyone but most likely to women who are married from latin american countries among others. White men are not likely to have this problem.
I doubt that there is a law in any Latin American country which requires anyone to concoct a surname such as you've described by way of marriage. There may be mores for it but still a choice. Chase has told you that yours is a minority situation and they probably deal with it once or twice a year. Thus, not a high R.O.I. for them to "fix", however, you have the ability to force this if you prevail in court AND if that is an option.
If that happens, I'll be able to change my name to "Steve Supercalifragilisticexpialidocious" and my thanks will go to you.
Dec 15, 2017, 11:58 am
#60
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,755
Without piling on you too much, surely you realize that space on a credit card for the cardholder's name is finite? Therefore, a line has to be drawn. Most of the federally protected classes are not things that are chosen (national origin and gender, for example, as you mentioned) but Chase did not make their decision based on that. While you see a syllogism regarding discrimination, many others just see a bad beat on your part.
I doubt that there is a law in any Latin American country which requires anyone to concoct a surname such as you've described by way of marriage. There may be mores for it but still a choice. Chase has told you that yours is a minority situation and they probably deal with it once or twice a year. Thus, not a high R.O.I. for them to "fix", however, you have the ability to force this if you prevail in court AND if that is an option.
If that happens, I'll be able to change my name to "Steve Supercalifragilisticexpialidocious" and my thanks will go to you.
I doubt that there is a law in any Latin American country which requires anyone to concoct a surname such as you've described by way of marriage. There may be mores for it but still a choice. Chase has told you that yours is a minority situation and they probably deal with it once or twice a year. Thus, not a high R.O.I. for them to "fix", however, you have the ability to force this if you prevail in court AND if that is an option.
If that happens, I'll be able to change my name to "Steve Supercalifragilisticexpialidocious" and my thanks will go to you.
Is there generally a law in Latin America countries that a married lady would need to append her husband's surname to her own surname? If not, then such happening in the OP's scenario is their OWN choice which unfortunately does not fit into the more conventional name fields in pretty much every organization's data base...
And why would Chase PAY to accommodate a choice that is purely personal?
Based on the combative posts so far, my guess is, the door is shut at the first interaction. Otherwise, a much more diplomatic approach may find some possible solutions rather being told to pound sand, repeatedly.
There are gazillion ways to do it but OP chose the hardest way or the impossible way. That is it.
Playing the discrimination card would never get him anywhere, not even in court - that is, if a court decides to hear the case.
Last edited by Happy; Dec 15, 2017 at 12:04 pm