Ink Business Preferred- Cell Phone Protection Plan. Experiences?
Dec 26, 2019, 9:32 pm
#31
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,937
Any experiences with phones that are purchased under a carrier's purchase plan? Specifically, I just got a Pixel 4 under a promo. I paid $100 or so up front. Every month I'm "paying" $33 for the phone, and receiving a $33 promotional credit toward the phone (net $0 cost each month). I wonder (and don't suppose anybody has exactly the same situation to report on, but would appreciate any data points) whether they'd cover the phone at the 24 months * $33 + $100 ($892), or whether they'd be looking to deny the phone cost me $892. Anybody with ANYthing similar to report on??
Jan 4, 2020, 4:13 am
#32
Join Date: Oct 2017
Posts: 78
I confirm that this was the case. Had another claim for my daughters phone (this time on my Chase Ink as I switched account to my card). Water damage on old phone. Original cost of $749, replacement cost of $749, claim paid $600 (749-100 = 649, max claim is 600). All the phones are in my name.
I much rather put the credit towards a new phone if I had the choice.
Jan 4, 2020, 4:14 am
#33
Join Date: Oct 2017
Posts: 78
Had a successful claim recently. Water damage to iPhone 6 w/ ATT service. Used the damage report form they sent me (Apple store filled it out). I was reimbursed for the "replacement cost" ($299) minus the $100 deductible, so received $199. I opted to purchase a newer model (and more expensive) phone. I will say that the claim sat there for over a month with no response until I inquired. Then resolved in a few days. Overall a good experience.
I thought they need the receipt of the amount you "paid" for the actual repair.
Jan 5, 2020, 7:49 am
#34
Join Date: Sep 2011
Posts: 1,857
They need the authorized repair estimate.
Mar 23, 2020, 11:41 am
#35
Join Date: Mar 2003
Location: SC USA
Programs: Delta, AA, Hilton, Priority Club, USAir, American Express Membership Rewards, Ultimate Rew, United
Posts: 503
My husband pays his cell phone bill with his ink preferred every month. He purchased the phone up front from AT&T and has had it probably 2 years. The sound is barely working now, he has to put all calls on speaker phone to hear the caller. This happened to my phone a few years ago and I had to get a new phone. So, would the insurance pay for repair or replacement of the phone when the sound quits working. He is rough on the phone, has a good case though. He can't say he dropped it and it all of a sudden quit working. Thanks for any help with this.
Mar 23, 2020, 11:45 am
#36
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,937
My husband pays his cell phone bill with his ink preferred every month. He purchased the phone up front from AT&T and has had it probably 2 years. The sound is barely working now, he has to put all calls on speaker phone to hear the caller. This happened to my phone a few years ago and I had to get a new phone. So, would the insurance pay for repair or replacement of the phone when the sound quits working. He is rough on the phone, has a good case though. He can't say he dropped it and it all of a sudden quit working. Thanks for any help with this.
May 5, 2020, 6:23 pm
#37
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,937
Sorry. I didn't see this before. I only sent the repair estimate to Chase. And no I did not have to proceed with the repair.
May 5, 2020, 6:25 pm
#38
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,937
I'd like to pay $20 of my ATT bill with my Amex Plat for the next few months. How would Chase handle a claim for a phone on a policy that was paid, say, $200 on the CIP and $20 on Amex?
May 5, 2020, 7:40 pm
#40
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,952
Temporary credit: https://www.flyertalk.com/forum/amer...y-bonuses.html
May 5, 2020, 7:49 pm
#41
Join Date: Dec 2003
Location: Washington, DC
Programs: Hyatt Globalist, AA Executive Platinum
Posts: 1,932
https://www.chasebenefits.com/inkpreferred2
Copy of Your cellular service provider billing statement
demonstrating that the entire monthly payment for the cellular service provider bill was made the month prior to the date of damage or theft and has been paid with Your Account
im in the same boat, but I’m switching the whole payment to my plat. I wouldn’t pay $20 a month for cell phone insurance.
May 7, 2020, 4:59 pm
#42
Join Date: Dec 2015
Posts: 206
Experiences with cellphone insurance on Chase cards
Hi All -
I'm interested in any experiences with claims for cellphone insurance coverage. I have both the Chase Ink and Chase IHG cards which have protections. They both differ in terms of some coverages and costs but I'm interested in people's experiences that have had to file a claim. I realize the INK gets 5x on bills but I'm really just interested in specific experiences with claims from either card. Thanks!
I'm interested in any experiences with claims for cellphone insurance coverage. I have both the Chase Ink and Chase IHG cards which have protections. They both differ in terms of some coverages and costs but I'm interested in people's experiences that have had to file a claim. I realize the INK gets 5x on bills but I'm really just interested in specific experiences with claims from either card. Thanks!
May 9, 2020, 12:14 am
#43
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
Please follow the redirect as we send this thread to the Chase UR forum.
~beckoa, co-moderator Information Desk
~beckoa, co-moderator Information Desk
May 9, 2020, 7:19 am
#44
Join Date: Sep 2011
Posts: 1,857
Hi All -
I'm interested in any experiences with claims for cellphone insurance coverage. I have both the Chase Ink and Chase IHG cards which have protections. They both differ in terms of some coverages and costs but I'm interested in people's experiences that have had to file a claim. I realize the INK gets 5x on bills but I'm really just interested in specific experiences with claims from either card. Thanks!
I'm interested in any experiences with claims for cellphone insurance coverage. I have both the Chase Ink and Chase IHG cards which have protections. They both differ in terms of some coverages and costs but I'm interested in people's experiences that have had to file a claim. I realize the INK gets 5x on bills but I'm really just interested in specific experiences with claims from either card. Thanks!
May 11, 2020, 5:52 pm
#45
Join Date: Apr 2015
Location: BDL, BOS
Programs: Marriott Lifetime Titanium, AA EXP, IHG Diamond Ambassador, Hyatt Explorist
Posts: 625
I'm trying to do this too, but don't want to lose my phone insurance. There are some data points on DOC that Verizon gift cards work, but the smallest increment is $25.