emcampbe

So, think this is an appropriate place to ask.

We are going to call and cancel wife's card (AF hits next month). Card is paid off, but there is still about ~10,000 points on her account. I understand that there should be 30 days after cancellation to use (or transfer) the points, but banker today said that's not the case. Can anyone shed light on this?

Now another slight complication...appears there is a fraudulent charge on this card now...small $2 charge from ATT tech support from yesterday pending. Anyone know if the card can be closed while the dispute is being settled? This is quite unfortunate...not sure if something bigger is going on, or if its a 'when it rains, it pours' situation, but my wife just had her Chase UA card replaced because of fraudulent use, like 3 weeks ago, maybe.

Yes, IMO. That's what we might do - I'm keeping mine, but might add wife as an AU.

Happy

I have the same questions as our household only keeps one CSR because we like to have an AMEX Plat due to better rental car claim experiences, better purchase protection claim experiences, as well as additional benefit to use Centurion, and DL lounges while flying DL - they are usually far better than PP domestic lounges. Finally but not insignificantly, there is still that Ameriprise version of Plat available.

Worth mentioning is the Citi Prestige has a much better trip interruption coverage as their requirement on the delay is much shorter. The lesser known automatic price rewind protection benefit at times can be quite useful and it is automatic.

I am amazed by so many rave about the $300 travel credit while it is indeed one's own money and not something the issuer gives to you as an extra.

You have to give it to the marketing depts - they really understand the psychology hence all the gimmicks instead of just offering a flat $150 AF card instead because consumers can be quite gullible even though they are intelligent enough in other areas but once it comes to something disguised as "free money", many just lost the ability to see thru the cover.

mia

Use the Combine Points feature to move the points from her card to your card. You can do this yourself, online:

Combine UR points from multiple card accounts [Consolidated] .

RNE

Not to give Chase any ideas, but I could see Chase raising the AU fee for this very reason.

RNE

We've seen many accounts of people trying to get Chase to refund all or part of the AF, but has anyone tired with the AU fee?

serpens

I agree completely, and would also point out the similar "Save $nn" gimmick so common in retail. I'm not interested in how much I save, I'm interested in how much I spend. This is on my mind because I just saw a brochure that told me I could save $160 but nowhere mentioned how much I would spend, that is, the actual price of the item in question. The implicit assumption is that the item is priced fairly rather than priced $160 (or more) above fairly.

Sorry for the digression. Happy touched a nerve.

txpenny

No wonder there are no retention offers

BA_Jfan

It's interesting to me that a few folks have actually gotten retention offers. I sort of wonder what made them different from everyone else. Perhaps other significant business relationships with Chase that the bank didn't want to risk.
As more reports roll in I think it would be interesting to see if there is any difference between Orucate Client customers and everyone else.
I'm a private client and my AF should post in the next few weeks. Will report back on what happens. I've probably put something like $25k on the card but don't know exactly offhand.

bernyx

i downgraded to CSP, don't like the fact that it will take up to 2 billing cycles to refund the fee, had 160k pts, transrerred 75 to KE, didn't like the other airline options right now or would have cancelled

loon22

How did you get that year end review?

Diplomatico

Sent by mail to, presumably, all CSR holders. Mine arrived about a month prior to what would have been the second annual fee date.

txpenny

Email. Wife got one as well.

RNE

"Right now"? Do you anticipate more options?

Ditto. Mine arrived at the turn of August into September. That timing (and the fact my first AF posted on 10/01/2016) made me expect the second AF to post on 10/1/2017. But no.

RNE, wishfully thinking Chase forgot to bill me.

Los_Pepes

I downgraded my CSR to a CSP today. When I did, I asked the rep if I got cold feet and wanted to switch back to CSR in a few months she told me that that would not be guaranteed. Anyone else receive similar feedback?

Magic Pickles

The statement a couple of months before your AF is due usually has a note that advises you that the AF will post on the first of the month in a subsequent month. If it didn't post on that date then you're lucky and won't see it post this year. This can happen for several reasons, which are discussed in other threads such as Ritz and JPMR.