Sep 2, 2017, 7:31 pm
Last edit by: kerrigjl
In 2017, at the first renewal of the 2016 Chase Sapphire Reserve card,* no retention offers have been forthcoming. It appears that Chase is not offering retention bonuses on this card at this time, and will cancel the card at the cardholders request without further ado.
*A retention offer has been reported (though it's minimal): https://www.flyertalk.com/forum/28917524-post376.html
Posts 333 and 327 discuss a fee credit issued by Chase when cancelling the card. These have been called both "Annual Fee Refund" and "Membership Fee Credit."
This thread discusses the timing of both cancelling and product changing (downgrading to Sapphire Preferred) in order to 1) Keep from paying the $450 annual fee, and 2) possibly get a 2018 $300 travel credit before cancelling.
The rules changed for the travel credit on cards issued in May 2017, making the travel credit a calendar year issuance rather than a Dec statement to Dec Statement issuance.
The nuances discussed within this thread include changing your billing date, fees posting on the 1st of the month, and the 30 day window to cancel/60 day window to product change.
09/03/17 - 72k spend, no offer.
09/03/17 - 30k spend, no offer.
09/04/17 - 25k spend, no offer.
09/05/17 - 10k spend, no offer.
09/06/17 - 24k spend, no offer.
09/06/17 - Maybe 4-5K spend. No offer, closed.
09/06/17 - Spend unspecified, no offer.
09/07/17 - 10k spend, no offer.
09/12/17 - 15k annual spend, no offer, downgraded to Chase Freedom to preserve cl
09/18/17 - No offer.
09/22/17 - 25k spend, no offer.
09/29/17 - 17k spend, no offer.
10/02/17 - 64k spend, no offer.
10/10/17 - 16.5k, 2,500 point offer, declined.
10/13/17 - 165k, no offer.
10/13/17- No offer. ~$25k
10/21/17 - No offer, maybe $10k spend, transferred CL, cancelled.
03/02/18 - No offer, ~$13.5k spend
*A retention offer has been reported (though it's minimal): https://www.flyertalk.com/forum/28917524-post376.html
Posts 333 and 327 discuss a fee credit issued by Chase when cancelling the card. These have been called both "Annual Fee Refund" and "Membership Fee Credit."
This thread discusses the timing of both cancelling and product changing (downgrading to Sapphire Preferred) in order to 1) Keep from paying the $450 annual fee, and 2) possibly get a 2018 $300 travel credit before cancelling.
The rules changed for the travel credit on cards issued in May 2017, making the travel credit a calendar year issuance rather than a Dec statement to Dec Statement issuance.
The nuances discussed within this thread include changing your billing date, fees posting on the 1st of the month, and the 30 day window to cancel/60 day window to product change.
09/03/17 - 72k spend, no offer.
09/03/17 - 30k spend, no offer.
09/04/17 - 25k spend, no offer.
09/05/17 - 10k spend, no offer.
09/06/17 - 24k spend, no offer.
09/06/17 - Maybe 4-5K spend. No offer, closed.
09/06/17 - Spend unspecified, no offer.
09/07/17 - 10k spend, no offer.
09/12/17 - 15k annual spend, no offer, downgraded to Chase Freedom to preserve cl
09/18/17 - No offer.
09/22/17 - 25k spend, no offer.
09/29/17 - 17k spend, no offer.
10/02/17 - 64k spend, no offer.
10/10/17 - 16.5k, 2,500 point offer, declined.
10/13/17 - 165k, no offer.
10/13/17- No offer. ~$25k
10/21/17 - No offer, maybe $10k spend, transferred CL, cancelled.
03/02/18 - No offer, ~$13.5k spend
Chase Sapphire Reserve: Renewal & Retention
Oct 10, 2017, 5:52 pm
#377
Join Date: Nov 2015
Location: St. Louis, MO
Programs: Southwest Companion Pass
Posts: 790
Oct 11, 2017, 8:42 am
#378
Join Date: Sep 2015
Location: SFO
Posts: 3,879
About $16.5k. I did not use the CSR UR travel portal. I moved UR earned from the CSR and from other UR earning cards to the Ink+, where I transferred out to travel partners.
Oct 11, 2017, 9:35 am
#379
Join Date: Apr 2010
Posts: 32
~13k spend in the last year. Called and no offer. Cancelled.
Oct 11, 2017, 4:40 pm
#380
Join Date: Mar 2009
Location: PHX
Programs: HHonors Lifetime Diamond, UA Million Miler Gold, Marriott Platinum
Posts: 1,142
For which card, the Plat or the CSR? There are specific threads about retention offers.
CSR: Chase Sapphire Reserve: Renewal & Retention
Amex: https://www.flyertalk.com/forum/amer...on-offers.html
CSR: Chase Sapphire Reserve: Renewal & Retention
Amex: https://www.flyertalk.com/forum/amer...on-offers.html
Oct 11, 2017, 4:50 pm
#381
Join Date: Sep 2015
Location: SFO
Posts: 3,879
Oct 11, 2017, 5:09 pm
#382
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
Moderator observation
In any event, the Wikipost contains a summary of the Sapphire Reserve retention results. Most posters report no offer. Recently, a few report a full $450 credit to offset the annual fee. One (Troopers) reported a 2,500 point offer.
Oct 11, 2017, 7:50 pm
#383
Join Date: Aug 2005
Posts: 730
i have a few days to cancel to avoid the AF, I use miles mainly for bus class to asia. I already transferred a bunch of points to KE, I'm skeptical about transfering the rest to united, is united availability scarce with UA or partners?
Oct 12, 2017, 9:07 am
#385
Join Date: Apr 2008
Location: MSP
Programs: Delta SkyMiles GM/United Mileage Plus/Hilton Honors
Posts: 166
People are sticking with the CSR
retention higher than they expected
https://finance.yahoo.com/m/817ff759...omers-are.html
retention higher than they expected
https://finance.yahoo.com/m/817ff759...omers-are.html
Oct 12, 2017, 9:28 am
#386
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,192
People are sticking with the CSR
retention higher than they expected
https://finance.yahoo.com/m/817ff759...omers-are.html
retention higher than they expected
https://finance.yahoo.com/m/817ff759...omers-are.html
Oct 13, 2017, 12:12 am
#387
Join Date: Aug 2005
Posts: 730
once you cancel, do you have time to transfer your points before they expire or are lost?
Oct 13, 2017, 6:31 am
#388
Join Date: Jan 2017
Posts: 1
165k annual spend. All legit spend, zero MS -- (though I certainly can't say the same for my Ink +)
Offer? Nada
Offer? Nada
Oct 13, 2017, 8:40 am
#389
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,192
Oct 13, 2017, 8:41 am
#390
Join Date: Nov 2011
Location: Pennsylvania
Programs: American Gold, Hilton Diamond, Wyndham Diamond, Hyatt Explorist
Posts: 269
No offer. About $25k spend. Kept card