Chase Sapphire Reserve: Renewal & Retention

    Hide Wikipost
Old Mar 24, 18, 10:22 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: kerrigjl
Wiki Link
In 2017, at the first renewal of the 2016 Chase Sapphire Reserve card,* no retention offers have been forthcoming. It appears that Chase is not offering retention bonuses on this card at this time, and will cancel the card at the cardholders request without further ado.

*A retention offer has been reported (though it's minimal): https://www.flyertalk.com/forum/28917524-post376.html

Posts 333 and 327 discuss a fee credit issued by Chase when cancelling the card. These have been called both "Annual Fee Refund" and "Membership Fee Credit."

This thread discusses the timing of both cancelling and product changing (downgrading to Sapphire Preferred) in order to 1) Keep from paying the $450 annual fee, and 2) possibly get a 2018 $300 travel credit before cancelling.

The rules changed for the travel credit on cards issued in May 2017, making the travel credit a calendar year issuance rather than a Dec statement to Dec Statement issuance.

The nuances discussed within this thread include changing your billing date, fees posting on the 1st of the month, and the 30 day window to cancel/60 day window to product change.


09/03/17 - 72k spend, no offer.
09/03/17 - 30k spend, no offer.
09/04/17 - 25k spend, no offer.
09/05/17 - 10k spend, no offer.
09/06/17 - 24k spend, no offer.
09/06/17 - Maybe 4-5K spend. No offer, closed.
09/06/17 - Spend unspecified, no offer.
09/07/17 - 10k spend, no offer.
09/12/17 - 15k annual spend, no offer, downgraded to Chase Freedom to preserve cl
09/18/17 - No offer.
09/22/17 - 25k spend, no offer.
09/29/17 - 17k spend, no offer.
10/02/17 - 64k spend, no offer.
10/10/17 - 16.5k, 2,500 point offer, declined.
10/13/17 - 165k, no offer.
10/13/17- No offer. ~$25k
10/21/17 - No offer, maybe $10k spend, transferred CL, cancelled.
03/02/18 - No offer, ~$13.5k spend
Print Wikipost

Old Feb 16, 18, 6:09 am
  #601  
 
Join Date: Sep 2011
Posts: 1,841
Originally Posted by bostonbali View Post
Hoping to get the expert's advice with my situation. Our AF came due on our CSR (spouse's) and CSP (conversion from a Fairmont card). Figured it's time to consolidate some of our UR-generating cards. Here is as summary of our cards:
Me
  • Chase Freedom (not Freedom unlimited), $0 AF
  • Chase Ink Business Plus, $95 AF
  • Chase Sapphire Preferred (conversion from Fairmont card), $95 AF billed 2/1
Spouse
  • Chase Sapphire Reserve (2018 $300 Travel Credit already redeemed, $450 AF billed 2/1)
A few other relevant points:
  • Combined UR balance = 880K points
  • I am well over 5/24. My spouse is under 5/24
  • Would like to preserve the ability to transfer UR points to airlines/hotels
  • Don't need the Priority Pass that comes with CSR, as one of us (me) already has that with Citi Prestige AND Amex Plat
  • I like getting GC's and prepaid cards (when on sale) at office supply stores using Ink 5x
Which cards should I keep/downgrade/close?

Thanks,
Bostonbali
Ink Cash for no-annual-fee can get you the same 5x in the same categories as Ink Plus. That leaves CSP and CSR to decide between. Going forward, basically a $55 difference in AF between the 2 cards factoring in the travel credit.

One way to decide: Given your large amount of UR points, if you ever use the UR portal to redeem points for travel, you may want to consider keeping CSR and downgrading CSP. Redeeming only 22k UR for travel using CSR's portal at 1.5 cpp vs CSP's portal at 1.25 cpp makes up the entire $55.

Another way to decide is to look at your annual dining/travel expenses. The extra UR received for using CSR for those purchases might be worth the extra $55 to keep it.

Hope this helps.
pallhedge is offline  
Old Feb 23, 18, 1:21 pm
  #602  
 
Join Date: Mar 2004
Location: SEA (previous locations: DTW, TLV, EWR, BOS)
Programs: AS: 75K; DL/NW: Plat; DL SC: Lifetime; Hyatt: Diamond; HH: Gold; SPG: Plat;
Posts: 3,351
Planning on upgrading my CSP to CSR. Just to confirm, no the trick to get the $300 Travel Credit this calendar year, and $300 travel credit next calendar year (then cancel/downgrade) should still work, correct?
bostonbali is offline  
Old Feb 23, 18, 4:18 pm
  #603  
 
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,073
Originally Posted by bostonbali View Post
Planning on upgrading my CSP to CSR. Just to confirm, no the trick to get the $300 Travel Credit this calendar year, and $300 travel credit next calendar year (then cancel/downgrade) should still work, correct?
The CSR travel credit now operates on a cardmember year, not calendar year. You can still double dip the travel credit but the timing is different.
Diplomatico is offline  
Old Feb 25, 18, 12:32 pm
  #604  
 
Join Date: Nov 2007
Location: PHX
Posts: 4,643
Originally Posted by frudd38 View Post
Any data points of the annual fee being prorated?
Worked for us. Annual fee hit in October. Received $300 reimbursement in January. PC to Freedom in February and got $260 of the annual fee back. So, $190 for a $300 travel credit, essentially. Not bad — better than an outright cancel. Worked like pointsyak suggested.
pallhedge likes this.
lkar is offline  
Old Mar 2, 18, 5:01 pm
  #605  
 
Join Date: Mar 2015
Location: CLE -> BNA
Programs: IHG Spire Ambassador, Hyatt Explorist, Hilton Gold, Bonvoy Titanium, UA Silver, RR A-List
Posts: 310
$13530.86 spend, no retention offer. Kept card due to benefits.
kerrigjl is offline  
Old Mar 2, 18, 8:37 pm
  #606  
 
Join Date: Jun 2009
Location: Oakland, CA
Posts: 1,198
Annual spend 14568, no retention offer
hamburglar is offline  
Old Mar 2, 18, 8:55 pm
  #607  
 
Join Date: Jun 2009
Location: Oakland, CA
Posts: 1,198
Is there any reason for my wife to keep the card if I have it? If we always travel together, seems like only one card is enough?

Also, if she has Freedom Unlimited points, do I need to transfer them to my UR before cancelling them? I'm trying to get the 5x bonus categories before March 31 (which is when her Reserve needs to be cancelled)

Thanks.
hamburglar is offline  
Old Mar 3, 18, 6:34 am
  #608  
mia
A FlyerTalk Posting Legend; Moderator: American Express, Capital One, Citi, Chase, Credit Card Programs, Diners Club, Signatures
 
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 45,197
Originally Posted by hamburglar View Post
Also, if she has Freedom Unlimited points, do I need to transfer them to my UR before cancelling them? I'm trying to get the 5x bonus categories before March 31 ....
Freedom is the card which offers 5 points per dollar in rotating categories.

Freedom Unlimited is the card which earns 1.5 points per dollar on all spending, no bonuses.

Moving points from one UR account to another is called Combining (not Transferring). If your wife has any points in her Sapphire Reserve account those need to be moved before she closes the card. Points in her Freedom or Freedom Unlimited accounts can be Combined with your Sapphire Reserve account at any time:

Combine UR points from multiple card accounts [Consolidated]

Problems Combining UR points between accounts
mia is online now  
Old Mar 9, 18, 5:08 pm
  #609  
 
Join Date: Apr 2014
Posts: 514
Originally Posted by lkar View Post


Worked for us. Annual fee hit in October. Received $300 reimbursement in January. PC to Freedom in February and got $260 of the annual fee back. So, $190 for a $300 travel credit, essentially. Not bad — better than an outright cancel. Worked like pointsyak suggested.
About how long did it take from PC to the prorated refund. Did you have to ask for it or did it just happen? Thanks.
halamadrid is offline  
Old Mar 10, 18, 6:01 am
  #610  
 
Join Date: Sep 2011
Posts: 1,841
Originally Posted by halamadrid View Post
About how long did it take from PC to the prorated refund. Did you have to ask for it or did it just happen? Thanks.
I've seen refunds take anywhere from 2 days to 2+ weeks. Thankfully, it is automatic since the phone reps usually don't know the policy.
pallhedge is offline  
Old Mar 10, 18, 8:15 am
  #611  
Hilton Contributor Badge
 
Join Date: Sep 2015
Location: flyover country
Posts: 1,743
Originally Posted by halamadrid View Post
About how long did it take from PC to the prorated refund. Did you have to ask for it or did it just happen? Thanks.
It just happened, and was on the account page on the web site the next time I logged it. I didn't pay attention, but I think it posted within a day or two.
serpens is offline  
Old Mar 10, 18, 7:33 pm
  #612  
 
Join Date: Apr 2014
Posts: 514
Thanks. I'm just wondering b/c I did the PC about a week ago and still do not see the refund. If it's normal for it to take a week or two then I'll just wait, but I was wondering if I needed to call.
halamadrid is offline  
Old Mar 11, 18, 5:26 pm
  #613  
 
Join Date: Nov 2007
Location: PHX
Posts: 4,643
Originally Posted by halamadrid View Post
About how long did it take from PC to the prorated refund. Did you have to ask for it or did it just happen? Thanks.
A week or so I think. Automatic.
lkar is offline  
Old Mar 12, 18, 11:16 pm
  #614  
 
Join Date: Apr 2014
Posts: 514
Originally Posted by pallhedge View Post
I've seen refunds take anywhere from 2 days to 2+ weeks. Thankfully, it is automatic since the phone reps usually don't know the policy.
Originally Posted by serpens View Post
It just happened, and was on the account page on the web site the next time I logged it. I didn't pay attention, but I think it posted within a day or two.
Originally Posted by lkar View Post


A week or so I think. Automatic.
Thanks. The prorated refund showed up today. I'm really happy overall as I've been able to take advantage of having the extra Freedom card as I'd maxed out the category spend for my original Freedom and it looks like I'll max this one as well before the quarter ends.
halamadrid is offline  
Old Mar 13, 18, 6:51 am
  #615  
 
Join Date: Nov 2007
Location: PHX
Posts: 4,643
Originally Posted by halamadrid View Post
Thanks. The prorated refund showed up today. I'm really happy overall as I've been able to take advantage of having the extra Freedom card as I'd maxed out the category spend for my original Freedom and it looks like I'll max this one as well before the quarter ends.
Yup. That’s what we did. An easy extra 7,500 points for $45 using Apple Pay.
lkar is offline  

Thread Tools
Search this Thread