Sep 2, 2017, 7:31 pm
Last edit by: kerrigjl
In 2017, at the first renewal of the 2016 Chase Sapphire Reserve card,* no retention offers have been forthcoming. It appears that Chase is not offering retention bonuses on this card at this time, and will cancel the card at the cardholders request without further ado.
*A retention offer has been reported (though it's minimal): https://www.flyertalk.com/forum/28917524-post376.html
Posts 333 and 327 discuss a fee credit issued by Chase when cancelling the card. These have been called both "Annual Fee Refund" and "Membership Fee Credit."
This thread discusses the timing of both cancelling and product changing (downgrading to Sapphire Preferred) in order to 1) Keep from paying the $450 annual fee, and 2) possibly get a 2018 $300 travel credit before cancelling.
The rules changed for the travel credit on cards issued in May 2017, making the travel credit a calendar year issuance rather than a Dec statement to Dec Statement issuance.
The nuances discussed within this thread include changing your billing date, fees posting on the 1st of the month, and the 30 day window to cancel/60 day window to product change.
09/03/17 - 72k spend, no offer.
09/03/17 - 30k spend, no offer.
09/04/17 - 25k spend, no offer.
09/05/17 - 10k spend, no offer.
09/06/17 - 24k spend, no offer.
09/06/17 - Maybe 4-5K spend. No offer, closed.
09/06/17 - Spend unspecified, no offer.
09/07/17 - 10k spend, no offer.
09/12/17 - 15k annual spend, no offer, downgraded to Chase Freedom to preserve cl
09/18/17 - No offer.
09/22/17 - 25k spend, no offer.
09/29/17 - 17k spend, no offer.
10/02/17 - 64k spend, no offer.
10/10/17 - 16.5k, 2,500 point offer, declined.
10/13/17 - 165k, no offer.
10/13/17- No offer. ~$25k
10/21/17 - No offer, maybe $10k spend, transferred CL, cancelled.
03/02/18 - No offer, ~$13.5k spend
*A retention offer has been reported (though it's minimal): https://www.flyertalk.com/forum/28917524-post376.html
Posts 333 and 327 discuss a fee credit issued by Chase when cancelling the card. These have been called both "Annual Fee Refund" and "Membership Fee Credit."
This thread discusses the timing of both cancelling and product changing (downgrading to Sapphire Preferred) in order to 1) Keep from paying the $450 annual fee, and 2) possibly get a 2018 $300 travel credit before cancelling.
The rules changed for the travel credit on cards issued in May 2017, making the travel credit a calendar year issuance rather than a Dec statement to Dec Statement issuance.
The nuances discussed within this thread include changing your billing date, fees posting on the 1st of the month, and the 30 day window to cancel/60 day window to product change.
09/03/17 - 72k spend, no offer.
09/03/17 - 30k spend, no offer.
09/04/17 - 25k spend, no offer.
09/05/17 - 10k spend, no offer.
09/06/17 - 24k spend, no offer.
09/06/17 - Maybe 4-5K spend. No offer, closed.
09/06/17 - Spend unspecified, no offer.
09/07/17 - 10k spend, no offer.
09/12/17 - 15k annual spend, no offer, downgraded to Chase Freedom to preserve cl
09/18/17 - No offer.
09/22/17 - 25k spend, no offer.
09/29/17 - 17k spend, no offer.
10/02/17 - 64k spend, no offer.
10/10/17 - 16.5k, 2,500 point offer, declined.
10/13/17 - 165k, no offer.
10/13/17- No offer. ~$25k
10/21/17 - No offer, maybe $10k spend, transferred CL, cancelled.
03/02/18 - No offer, ~$13.5k spend
Chase Sapphire Reserve: Renewal & Retention
Oct 7, 2017, 10:16 am
#361
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,192
You will not be able to transfer UR points to a UA MPE card account.
Oct 7, 2017, 1:51 pm
#362
Original Poster
Join Date: Jul 2016
Posts: 495
The secure message was read by a customer service rep in another country whose first language isn't English. They have a couple of minutes to understand and respond and/or act on the message. Taking that into consideration and factoring the time one has to process all this information, you get the result that the poster received.
Oct 9, 2017, 7:15 am
#364
Suspended
Join Date: Jul 2001
Location: Watchlisted by the prejudiced, en route to purgatory
Programs: Just Say No to Fleecing and Blacklisting
Posts: 102,095
CSR is advertising a lower points bonus because they got killed by those who took the 100k bonus and then cut and run.
Not only that they reported that fewer cardmembers than expected have been paying financing charges, which is a way that issuers make a lot of their money. That's not surprising at all because most churners don't carry balances.
Not only that they reported that fewer cardmembers than expected have been paying financing charges, which is a way that issuers make a lot of their money. That's not surprising at all because most churners don't carry balances.
Oct 9, 2017, 7:29 am
#365
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
You can transfer your UR points to Mileage Plus, or any other transfer partner, but holding the UA co-branded card does not extend the period of time to make the transfer.
Oct 9, 2017, 11:58 am
#366
Join Date: Sep 2005
Location: JZRO
Posts: 9,169
RNE, confiding that it's always an honor to quote a post by the smartest person on Flyertalk.
Oct 9, 2017, 3:45 pm
#367
Join Date: Oct 2017
Posts: 5
A friend of mine has called CSR hotline multiple times begging for a Retention Offer and although so far still no luck, in his last conversation, the Rep admitted that some CSR holders are offered Retention Offers. My friend was told to call back a few days after the AF gets posted to see if he could get it waived.
I was issued a $450 Credit before the 2nd year AF gets charged (and someone else here too) but that doesn't mean that all hope is gone for everybody else. Try calling Chase again after the AF gets posted. My friend is going to do the same.
I was issued a $450 Credit before the 2nd year AF gets charged (and someone else here too) but that doesn't mean that all hope is gone for everybody else. Try calling Chase again after the AF gets posted. My friend is going to do the same.
Oct 9, 2017, 8:07 pm
#368
Join Date: May 2012
Location: HNL
Programs: AS MVPG, HA Plat
Posts: 1,268
I know it's not in the spirit of the place, but having received 100K UR and $600 in travel credits for the first year annual fee, using CSR + Freedom + Freedom Unlimited to earn 1.5/3/5 on most of my ongoing spend, and having GE renewal due next year, I'll willingly pay the annual fee without even trying a call. Next year may be different, but for now I'm more worried that they'll devalue than I am about the annual fee.
Oct 10, 2017, 6:59 am
#369
Join Date: Feb 2015
Posts: 42
I use CSR as my primary card for travel and dining and the rep will notice this when I call to get the annual fee waived. I just hit on my last statement. I imagine a retention deal is offered to people who use the card rarely.
But I agree with the guy above me, I feel an annual fee of $150 (after travel credit) is worth it consider the ongoing value of this card.
But I agree with the guy above me, I feel an annual fee of $150 (after travel credit) is worth it consider the ongoing value of this card.
Oct 10, 2017, 10:23 am
#371
Join Date: Sep 2015
Location: flyover country
Posts: 2,435
I know it's not in the spirit of the place, but having received 100K UR and $600 in travel credits for the first year annual fee, using CSR + Freedom + Freedom Unlimited to earn 1.5/3/5 on most of my ongoing spend, and having GE renewal due next year, I'll willingly pay the annual fee without even trying a call. Next year may be different, but for now I'm more worried that they'll devalue than I am about the annual fee.
If I called, it would be less about a fee waiver and more about the problems people have reported with hotel reservations (both actually existing and refund policies), plane tickets (wrong class and refund policies), lounge access, and customer service; these things should not be problematic with premium card. In other words, I'm happy with what the card is supposed to provide at the price Chase charges, but I'm concerned about running into problems using the alleged benefits.
Oct 10, 2017, 10:56 am
#372
Join Date: Jan 2007
Location: SJC/SFO
Posts: 295
Well put.
If I called, it would be less about a fee waiver and more about the problems people have reported with hotel reservations (both actually existing and refund policies), plane tickets (wrong class and refund policies), lounge access, and customer service; these things should not be problematic with premium card. In other words, I'm happy with what the card is supposed to provide at the price Chase charges, but I'm concerned about running into problems using the alleged benefits.
If I called, it would be less about a fee waiver and more about the problems people have reported with hotel reservations (both actually existing and refund policies), plane tickets (wrong class and refund policies), lounge access, and customer service; these things should not be problematic with premium card. In other words, I'm happy with what the card is supposed to provide at the price Chase charges, but I'm concerned about running into problems using the alleged benefits.
Oct 10, 2017, 4:26 pm
#373
Join Date: Mar 2009
Location: PHX
Programs: HHonors Lifetime Diamond, UA Million Miler Gold, Marriott Platinum
Posts: 1,142
Oct 10, 2017, 4:41 pm
#374
Join Date: Mar 2009
Location: PHX
Programs: HHonors Lifetime Diamond, UA Million Miler Gold, Marriott Platinum
Posts: 1,142
So has anyone gotten a retention bonus or the AF waived?
What were the details? What did you get, what was your yearly spend, what is your credit line etc.
Fill us in so we can see who is and is not getting this. My guess is most are not so very interested in those who are.
What were the details? What did you get, what was your yearly spend, what is your credit line etc.
Fill us in so we can see who is and is not getting this. My guess is most are not so very interested in those who are.
Oct 10, 2017, 4:54 pm
#375
Join Date: Sep 2015
Location: SFO
Posts: 3,879
So has anyone gotten a retention bonus or the AF waived?
What were the details? What did you get, what was your yearly spend, what is your credit line etc.
Fill us in so we can see who is and is not getting this. My guess is most are not so very interested in those who are.
What were the details? What did you get, what was your yearly spend, what is your credit line etc.
Fill us in so we can see who is and is not getting this. My guess is most are not so very interested in those who are.
CSR: Chase Sapphire Reserve: Renewal & Retention
Amex: https://www.flyertalk.com/forum/amer...on-offers.html