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Ultimate Rewards - Airline and Hotel Transfer Partners, Rules, Timelines, (2017 on)

Ultimate Rewards - Airline and Hotel Transfer Partners, Rules, Timelines, (2017 on)

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Old Jun 18, 19, 3:38 pm   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: seawolf
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This thread is for discussing the mechanics of points transfer: qualifying Chase cards, eligible partners, and typical speed of transfer. For advice on which partner to transfer to for a given travel goal, see Ultimate Rewards - Which airline/hotel should I transfer points to? and the master threads compiled there.
For the pre-2017 version of this thread, go here.


Q. Can I transfer UR points to airline/hotel programs?

A. Yes, but only from a UR account tied to one of the following premium (i.e., fee-based) Chase cards:
  • Sapphire Reserve
  • Sapphire Preferred*
  • JP Morgan Reserve
  • JP Morgan Palladium (discontinued)
  • JP Morgan Select (discontinued)
  • INK Preferred
  • INK Plus (discontinued)
  • INK Bold (discontinued)
(*Although all of the above are premium cards, the standard offers for Sapphire Preferred include a waiver of the annual fee for the first year.)

Holders of non-premium Chase UR cards,
  • Freedom
  • Freedom Unlimited
  • Sapphire (discontinued; different from Sapphire Preferred)
  • INK Cash
  • INK Classic (discontinued)
  • INK Unlimited
may not transfer directly to airline/hotel programs. However, if you hold both a premium and non-premium UR card, you may freely combine your UR points into the account of the premium card. (Similarly, if your spouse/domestic partner holds one of the premium cards, you can make an internal UR-to-UR transfer to his or her account. See below.) Even though Freedom, Freedom Unlimited and INK Cash are marketed as "cash back" cards they actually earn UR points.


Q. What airline or hotel programs can I transfer UR points into?

A. UR points may be transfered at no charge to these airline programs:
  • Aer Lingus (EI)
  • British Airways Executive Club (BA)
  • Flying Blue (Air France/KLM) (AF)
  • Iberia (IB)
  • JetBlue (B6)
  • Korean Air SKYPASS (KE) [ENDED AUGUST 24, 2018]
  • Singapore Airlines KrisFlyer (SQ)
  • Southwest Rapid Rewards (WN)
  • United Airlines MileagePlus (UA)
  • Virgin Atlantic Flying Club (VS)

-and- to these hotel programs:
  • IHG Rewards Club (formerly Priority Club)
  • Marriott Rewards / Ritz-Carlton Rewards
  • World of Hyatt

Transfers to Amtrak were previously available, but ended permanently on December 8, 2015. See Announcement regarding Chase Ultimate Rewards.

Q. Are transfers instant?

A. In many cases, yes, although transfers to at least one partner (Marriott) may take several days. A summary:
  • BA: Instant
  • SQ: "Most Singapore Airlines KrisFlyer point transfers process within 2 business days." Several reports suggest it takes 24-48 hours, although there appears to be a lot of variation.
    Post #128 reports 7 business days; post #214 reports a turnaround of 2hrs 15mins. NOV 2017 - 24 hours
  • WN: Normally Instant but see posts starting at #451 about delays
  • UA: Normally instant, but see this thread: UR to United transfer is not reliably instant
  • AF: Instant
  • VS: Instant.
  • Hyatt: Occurs within a minute or less (numerous reports)
  • IHG: One business day.
  • Marriott: Transfers "will process by the next business day"; actual experience is approx. 2 business days
  • Ritz:

Q: After I transfer, when will my miles expire at that airline/hotel program? Is there anything I can do to avoid expiration there?

The Miles/Points that Do and Don't Expire wiki now lists all of the above Chase UR airline/hotel transfer partners and their respective expiration policies.


Q. Can I transfer to another person's airline or hotel program account?

A. Ultimate Rewards rules explicitly permit transfers to a spouse or domestic partner's frequent traveler account, and prohibit all other transfers. On November 13, 2015, Chase announced the further complication (and perhaps additional restriction) that effective November 15, 2015, as a holder of a UR-earning business card "you can only transfer points to yourself or an owner of the company who is listed as an authorized user on your card account." For discussion of this policy statement and its impacts, see this thread.

Transferring UR points from one household member to another's FF account:
If, for instance, you'd like to transfer UR points from your spouse to your United Airlines account, here are the rules: To transfer directly from [her] UR account to your UA account you would have to be members of the same household -and- you would have to be an Authorized User on [her] Chase card account.

Points can only be transferred to yourself, or one additional household member who is listed as an authorized user on your card account. Once you transfer points to an authorized user, that person will be the only authorized user on your account eligible to receive point transfers.

Combining UR point accounts: To combine points from a UR account with your UR account you would have to be members of the same household. Here are the rules:

You can move your points, but only to another Chase card with Ultimate Rewards belonging to you, or one member of your household. If we suspect that you've engaged in fraudulent activity related to your credit card account or Ultimate Rewards, or that you've misused Ultimate Rewards in any way (for example by buying or selling points, moving or transferring points with or to an ineligible third party or account, or repeatedly opening or otherwise maintaining credit card accounts for the sole purpose of generating rewards) we may temporarily prohibit you from earning points or using points you've already earned. If we believe you've engaged in any of these acts, we'll close your credit card account and you'll lose all your points.

Q. I heard that Chase has closed accounts for unauthorized transfers. What's the story?

A. Those reports involve sharing (aka combining) points from one Ultimate Rewards account to another Ultimate Rewards account. Ultimate Rewards rules explicitly permit combining points with a spouse's or domestic partner's UR account, and prohibit all other internal sharing of UR points. See this thread:

Chase closed my Sapphire Preferred account due to transfers to other UR accounts.

Credit card and rewards accounts may also be closed if Chase decides to close your personal or business bank accounts for any reason.
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Old Nov 8, 18, 4:46 pm
  #256  
 
Join Date: Oct 2012
Location: PDX/HIO
Programs: AS MVPG; Hertz Pres; Tanquery Million Minier
Posts: 337
Problems with UR transfer to BA

Has anyone else run into trouble transferring UR points to BA? I don't just mean delays in crediting the Avios, but not being able to transfer them at all. I was not able to transfer from my CSR UR account to my BA account online, and the representative I talked to could not do it either. She opened a ticket with the UR team. Just curious if anyone else has run into this since the CSR changes earlier this year.
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Old Nov 8, 18, 5:18 pm
  #257  
mia
FlyerTalk Evangelist, Moderator: American Express, Citi, Diners Club, Signatures
 
Join Date: Jun 2003
Location: Miami & London
Programs: AA & Marriott Perpetual Platinum; HH Gold
Posts: 37,926
Originally Posted by nookanaya View Post
Has anyone else run into trouble transferring UR points to BA?....
Yes, first report mid-October. Scroll back to post 248.
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Old Nov 14, 18, 11:44 am
  #258  
 
Join Date: Dec 2010
Location: SNA/LAX
Programs: AA++
Posts: 178
UR to SQ time?

Anyone transfered lately?
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Old Nov 25, 18, 7:47 am
  #259  
 
Join Date: Jun 2008
Posts: 651
Originally Posted by ssg10 View Post
Anyone transfered lately?
UR->SQ, yesterday (11/24), 5 hours, 37 minutes.
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Old Nov 26, 18, 5:34 am
  #260  
 
Join Date: May 2017
Programs: Delta
Posts: 41
Question for the thread: In terms of using UR for "luxury" experiences, is Suites on Singapore Air probably top of that list? None of the other airline transfer partners seem to have an amazing J setup unless I'm missing something.

Wy wife and I have 250k UR each and are looking for a way to burn them. What would be some fantasy 500k redemption?
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Old Nov 26, 18, 6:42 pm
  #261  
 
Join Date: Mar 2014
Location: NYC
Programs: Delta Platinum, United Silver, Hyatt Globalist, Bonvoy Titanium / LTG, Amtrak Select Executive
Posts: 692
Originally Posted by jasonNYC85 View Post
Question for the thread: In terms of using UR for "luxury" experiences, is Suites on Singapore Air probably top of that list? None of the other airline transfer partners seem to have an amazing J setup unless I'm missing something.

Wy wife and I have 250k UR each and are looking for a way to burn them. What would be some fantasy 500k redemption?
I've booked Lufthansa F (fantastic!!), ANA F (amazing!) Air China F (It did the job, but wasn't ANA or Lufthansa, but the seat was great and thats all that mattered on that trip) all using UR points transferred to United.

To some, Lufthansa F is a bucket list item similar to Singapore Suites. I have never booked a Singapore suite, but thoroughly enjoyed the J upper deck on the A380 JFK-FRA flight
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Old Nov 26, 18, 9:45 pm
  #262  
 
Join Date: Jan 2008
Posts: 1,469
UR to Virgin Atlantic was almost instantaneous!
Used to take at least 24 hours.
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Old Dec 3, 18, 11:09 pm
  #263  
 
Join Date: Oct 2012
Location: PDX/HIO
Programs: AS MVPG; Hertz Pres; Tanquery Million Minier
Posts: 337
Originally Posted by nookanaya View Post
Has anyone else run into trouble transferring UR points to BA? I don't just mean delays in crediting the Avios, but not being able to transfer them at all. I was not able to transfer from my CSR UR account to my BA account online, and the representative I talked to could not do it either. She opened a ticket with the UR team. Just curious if anyone else has run into this since the CSR changes earlier this year.
Just to follow-up: received a rather unhelpful letter from Chase saying that they can't transfer points to BA as my EC number is invalid. That, of course, is not true. They do mention that the name on the EC account needs to match exactly with the name on the Chase account. I think that is somewhat unreasonable since it's common to use a short name (e.g. Nick/Jon/Sue/Julie) on credit card accounts. I doubt Chase is going to care enough to support that if it is the problem though. I can transfer points to other airline partners just fine, so it's still very BA-specific.
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Old Dec 4, 18, 10:59 pm
  #264  
 
Join Date: Sep 2017
Programs: WN A-list Pref., Marriott PP, National EX, UA Gold
Posts: 210
UR to Singapore KrisFlyer miles. Transfer took about 3 hours.
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Old Dec 15, 18, 10:35 am
  #265  
RJ1
 
Join Date: Apr 2005
Location: SoCal
Posts: 530
Another datapoint:

UR transfer to Flying Blue yesterday, took several hours. A few months ago, had a UR-FB transfer that processed almost instantly.
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Old Jan 3, 19, 10:41 am
  #266  
 
Join Date: Jun 2014
Location: Austin, TX USA
Programs: BA, CX, LH, WN
Posts: 204
Originally Posted by nookanaya View Post
Just to follow-up: received a rather unhelpful letter from Chase saying that they can't transfer points to BA as my EC number is invalid. That, of course, is not true. They do mention that the name on the EC account needs to match exactly with the name on the Chase account. I think that is somewhat unreasonable since it's common to use a short name (e.g. Nick/Jon/Sue/Julie) on credit card accounts. I doubt Chase is going to care enough to support that if it is the problem though. I can transfer points to other airline partners just fine, so it's still very BA-specific.
I'm having similar issue. I have 2 names as my last name with a space in between then. This has created a lot of problems for me in the past and hence I always make sure to use my full last name across all my accounts incl. cc and frequent flier accounts. In this case, BA had my correct legal name: Lastname1 Lastname2, firstname but Chase had only lastname2, firstname. I had it fixed on Chase to match my legal name - so the name on chase matches to BA.

I verified this my transferring points to United which was also blocked before because of name issue. But even after fixing the name, I'm not able to add BA to Chase UR and I get "Special Handling" required message. I read on reddit that you need to have "earned" Avios in the BA account, else it will not accept a transfer. is this true? This is the reason you will not be able to transfer UR points to a newly created BAEC account with no avios earned activity. This is apparently new policy and has been implemented in the last 12 months. My last "earn" activity on my BAEC is 12/2016. i'm not sure if there is a time limit which makes the account "inactive" to recieve transfers. I will talk to BAEC and Chase but want to make sure what resolution others got.

EDIT:

I'm not able to top-op Avios from within BAEC too using Purchase Avios option. I get the following error "We are sorry but to purchase Avios you must have at least one Avios point in your Executive Club account. To find out more about the many ways to collect Avios click here." This is strange because I have 10 Avios in my account as I used most of them for a recent booking. Have written to BAEC - will update here after I get response from them. I think the rejection is coming from BAEC and not Chase because I'm able to xfer UR to my brother's BAEC account who is also an authorized user on my Chase account.

Last edited by techblr; Jan 3, 19 at 1:29 pm
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Old Jan 4, 19, 11:30 am
  #267  
 
Join Date: Jun 2014
Location: Austin, TX USA
Programs: BA, CX, LH, WN
Posts: 204
Originally Posted by techblr View Post
I'm having similar issue. I have 2 names as my last name with a space in between then. This has created a lot of problems for me in the past and hence I always make sure to use my full last name across all my accounts incl. cc and frequent flier accounts. In this case, BA had my correct legal name: Lastname1 Lastname2, firstname but Chase had only lastname2, firstname. I had it fixed on Chase to match my legal name - so the name on chase matches to BA.

I verified this my transferring points to United which was also blocked before because of name issue. But even after fixing the name, I'm not able to add BA to Chase UR and I get "Special Handling" required message. I read on reddit that you need to have "earned" Avios in the BA account, else it will not accept a transfer. is this true? This is the reason you will not be able to transfer UR points to a newly created BAEC account with no avios earned activity. This is apparently new policy and has been implemented in the last 12 months. My last "earn" activity on my BAEC is 12/2016. i'm not sure if there is a time limit which makes the account "inactive" to recieve transfers. I will talk to BAEC and Chase but want to make sure what resolution others got.

EDIT:

I'm not able to top-op Avios from within BAEC too using Purchase Avios option. I get the following error "We are sorry but to purchase Avios you must have at least one Avios point in your Executive Club account. To find out more about the many ways to collect Avios click here." This is strange because I have 10 Avios in my account as I used most of them for a recent booking. Have written to BAEC - will update here after I get response from them. I think the rejection is coming from BAEC and not Chase because I'm able to xfer UR to my brother's BAEC account who is also an authorized user on my Chase account.
Issue seems to have been fixed after I wrote to BAEC. But I'm yet to receive a response from them. It was indeed NAME issue and probably something else too - i gave it a day and now able to add BAEC to my Chase UR account and transfer Avios as well. I transferred 1000 to test it out and it got transferred almost immediately.
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Old Jan 24, 19, 8:06 am
  #268  
 
Join Date: Sep 2017
Posts: 264
If I want to book at a Marriott hotel I can transfer CSR points to the Marriott site and then book from Marriott site?

But I cannot transfer CSR points to the Hilton site?
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Old Jan 24, 19, 8:24 am
  #269  
 
Join Date: Feb 2003
Posts: 6,732
Originally Posted by Caribgrl View Post
If I want to book at a Marriott hotel I can transfer CSR points to the Marriott site and then book from Marriott site?

But I cannot transfer CSR points to the Hilton site?
Marriott is a transfer partner; Hilton is not.

See the wiki at the top of this page for full details on points transfer options.
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Old Jan 24, 19, 8:34 am
  #270  
 
Join Date: Dec 2004
Posts: 6,826
Originally Posted by beltway View Post
Marriott is a transfer partner; Hilton is not.

See the wiki at the top of this page for full details on points transfer options.

Caribgrl
For Hilton, or even Marriott, you should also consider using the Chase travel portal to reserve a room. Your Chase points will be worth 1.5c each there. Sometimes it's cheaper this way.
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