WineCountryUA

As this is something that does seem to be directly related to UA and more of a Chase / Visa issue, will more this to the Chase forum

WineCountryUA
UA coModerator

tmiw

I think Chase is autoregistering their cards for it but is just auto-approving all transactions that are requiring it--or at least trying to, anyway. FWIW I've never had problems with purchases from US-based websites that try to use it, as rare as those are.

VbV is 3D Secure.

Happy

I seriously hate Chase VbV process.

I had issues with BA website when paying with my BA Visa. The VbV flashed, then went dark, then died.

Retried then it worked.

Had issues buying train tickets at SNCF site too. Had to engage a 3-way call with Chase Fraud Alert and Visa liason rep for Chase, to grand the card a temporary pass to finish the purchases - in the interim, the F class tickets went up in price and had to settle for the economy on a TGV from CDG to Rennes.

Also could not make it thru Peagus website but was able to buy tickets on Turkish airlines website - again the VbV window went dark for a while but eventually screen refreshed and gave me confirmation.

Had issues with UA site too and at the end I called in to ticket since I was also using an e-Cert.

Used Firefox always. No VPN, and no App. Old fashion desktop connection.

Appleman

I would call Chase customer service and ask them to remove Verified by Visa from your account.

eajusa

It's a shame that we are encouraged to use this with offers of extra miles, for example; and then it doesn't work.

der_saeufer

I just ran into this myself... I was trying to use my CSR to pay the $11 in taxes on a domestic Delta award. It'd go to the VBV screen and sit there as long as I was willing to look at it. I gave up after 10 minutes, twice.

I then grabbed my phone and was able to book the same trip and pay the taxes with the same card on Delta's mobile site. No issues whatsoever, and the VBV process never popped up.

I'm not sure whom to blame here, but it's definitely annoying. If I were a true scientist, I'd try to book it again with a Mastercard on my computer, but I'm not that dedicated

I just SM'd them and asked them to do this. I'll report back.

The response to the SM was to call... so I called and got the Verified by Visa team, who told me that it was something they couldn't remove from my account--supposedly it's a setting on the merchant's end that causes certain cards to go through the process and the airlines like sending Chase cards to VBV.

karineliu7

Just succeeding in working around Verified by Visa issue with Chase Visa.
Called +1-877-850-2366, the specific department in Chase Visa that deals with Verified by Visa issues. They set the required authorizations on my card, so my purchases could process through, without any PIN, etc.

aww3583

Just tried to book a flight on Delta with my CIBP.

After clicking "Purchase", the VBV screen froze for 10+ minutes. No indication was given to call in, etc.

I called the number shown by the previous poster and an agent picked up on the second ring (!).

After verifying my card number, security code, name, address, and mother's maiden name, she said that the merchant (Delta) was prohibiting the transaction and was requiring Chase/Visa to approve it.

She then began the approval process and asked me to verify my DOB, age, and two previous addresses.

She then said "go ahead and try to reprocess the transaction".

I told her I closed the booking window and re-booking would be a different price because of Delta's dynamic pricing. She said that wouldn't be an issue since Visa has authorized the transactions.

Never had a problem like this with Amex. However, it was all resolved within 5 minutes.

Oddly, I tried to book on my phone, and Delta's app wouldn't accept my 3-digit security code.

Edit to add: And the re-booking failed. Stuck on VBV again.

Edit #2 : Called in again and a different agent said he saw all of the transactions as being held/stopped by Visa. He asked me to re-create the booking on Delta's website and click "Purchase". My screen popped up with the "Verified by Visa" verbiage. The agent immediately saw the transaction come through and he approved it. The VBV screen refreshed to the completed purchase on Delta's website. He said he'd research it further after the call and make sure it didn't happen again.

tmiw

For what it's worth, both Heathrow Express and GWR's websites today showed the VbV window but ultimately approved the payments without additional prompts. (I was using the CSR, if that matters.)

As for US based sites, I think United showed something similar when I was paying the fees for my award ticket. That also went through with no issues or additional prompts.

Maybe Chase just went ahead and enabled the necessary support for all CSR cards so people wouldn't need to call in and ask?

Diplomatico

Does anyone else have a recurring problem using Chase cards at websites that employ the Verified by Visa tool? Every single time I try to use a Chase card and Verified by Visa is involved, the transaction is declined.

Chase keeps telling me that I don't have any declined transactions that they can see. I don't understand how that's possible and I'm not sure how to go about getting this corrected.

Any suggestions? I've tried calling and sending an SM to Chase and basically get the same response each time: you don't have any declined transactions.

RichardInSF

OK, it is only two out of two so far but that is more than enough for me to be really fed up.

So I call the number on the Chase card and it is a circus that failed entirely once and worked once (despite being approved both times). It takes at least 10 minutes on Skype and the end result is only that supplier is approved and then only for 72 hours.

I get BS explanations about how this is for my protection or the merchant's protection, and they always want to send an SMS to my US phone, which I do not used in either Europe or Asia. When I tell them that, they come up with two security questions to ask. On the failed transaction, they blamed the seller (a mobile company named Base in Belgium).

This is a useless card and now that I have earned the sign-up bonus, I think I will stop using it except in an emergency unless someone here knows how to fix the problem

Thanks!

B747-437B

Some merchants (mainly in Asia) have mandatory 2-factor authorisation enabled for VbV which Chase does not support. Therefore, they blacklist Chase cards from acceptance and their processor doesn't even forward the transaction to Chase for approval. One example of this is Air Arabia in the UAE. Their merchant processor won't even accept Chase cards for in person payments.

In other cases, charges may require a manual VbV authorisation. In that case, you need to attempt the transaction and have it declined, call Chase VbV desk who will then authorise the amount and vendor, and then re-attempt the transaction. I have this happen maybe 50% of the time when I am booking airline tickets with Ethiopian Airlines and Kenya Airways as well as with Amazon's India site.

Appleman

Diplomatico

Thanks for the detailed information. For me, however, I'm not going to call Chase and ask permission to use my credit card all the time. I have other cards and they seem to work just fine.

RichardInSF

Yeah, this is the approach I am going to take too. Chase just became my backup emergency card, and the Citi AA MC became primary.

Having Chase say it isn't their fault and blaming Visa makes it doubly annoying. I've already gotten the signup bonus, so the heck with Chase!