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Old Jan 19, 2017, 8:44 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: StartinSanDiego
Please read this Wiki before posting questions in the thread.

Do not post offers or requests for referral links in this thread! The proper thread for referral offers is here.
All Chase issued cards are here: https://creditcards.chase.com/sitemap

This thread--a continuation of previous discussions through May 2015 and December 2016--focuses on general Chase policies & practices for new applications. For information on specific Chase cards and their bonuses/terms/benefits, see the following threads and their associated wikis: Table of Contents
  1. Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?

  2. What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?

  3. Does the 5/24 rule apply to applications for all Chase cards?

  4. How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?

  5. How does Chase calculate the relevant 24-month period? By calendar months? By exact days?

  6. Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?

  7. Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?

  8. Can I apply for a specific Chase card and earn the bonus again after doing so previously?

  9. I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?

  10. I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?

  11. I wasn't auto-approved. Should I call in?

  12. How can I determine the deadline for meeting the spend requirement to earn the signup bonus?

  13. Once I meet the card's spend requirement, how soon will I receive my signup bonus points?

  14. Should I downgrade or cancel my existing cards before applying?

  15. Useful Chase telephone numbers

Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?
Chase does not have a known limit. However, several reports (for example) indicate that Chase is highly sensitive to multiple applications within a short time period, and that the second (or subsequent) applications run a substantial risk of being denied. In many cases, this is likely related to Chase's practice of allocating a large credit line (up to an applicant's personal maximum) when approving a new card such as the first application in a series. (See also the discussion below concerning aggregate Chase credit lines.)

What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?
Starting in May 2015, Chase began denying applications for its own personal cards (e.g., Sapphire Preferred, Freedom, Slate & Freedom Unlimited) if the applicant's credit report shows that she or he opened 5 or more credit cards with any card issuer in the prior 24 months ("the 5/24 rule").

For a few days in early September 2016, Chase included explicit language ("You will not be approved for this card if you have opened 5 or more bank cards in the past 24 months") on the application page for the Sapphire Reserve card--and then promptly removed it. The absence of this language on landing/application pages for the CSR or any other Chase card is not a reliable indicator of whether the 5/24 policy applies.

See the next section for co-branded cards exempt from the 5/24 policy, and the later section discussing potential ways around 5/24.

Does the 5/24 rule apply to applications for all Chase cards?
Previously the rule did not apply to applications for the Ink Plus business card or to co-branded cards such as United, Hyatt, IHG, etc. However, on May 22, 2016 Chase extended its 5/24 rule to cover Ink business cards and some co-branded cards. (Note that there were premature reports that Chase Ink Plus would be made subject to the rule in March 2016 (which did not happen), and that all co-branded cards would follow in April 2016 (also did not happen).)

Although we had numerous reports of applications prior to May 22 being denied for a United/Hyatt/IHG/WN card by a CSR citing the 5/24 rule, the available evidence strongly suggested that those applicants had other serious issues--multiple Chase applications in a short period; large existing Chase credit line--and that overzealous CSRs gratuitously (and erroneously) invoked the 5/24 rule in the past as an additional supposed justification for the denial. Thus, it is difficult to separate such false positives from any change in Chase policy.

Instead, the most useful data points are those where an applicant is approved for a Chase card despite being over 5/24. Since May 22, 2016, we have such reports for these co-branded cards (in order from oldest to newest for each card):
For a longer list of cards apparently not subject to 5/24, check this link:
In November 2018, Chase seems to have possibly expanded 5/24 to more cards, possibly including some mentioned above. See this link:
Please follow discussion in the thread for current updates.

How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?
The 24-month count includes personal cards opened at other banks, and even cards on which the applicant is only an authorized user and not the primary cardholder. Chase has been extremely inflexible with this policy, with agents stating that there is nothing they can do to circumvent this restriction. However, in some cases Chase may reconsider a denial if the applicant has <5 new cards excluding cards on which s/he is an authorized user. You may need to escalate to the next level of customer service agent, as many front-line agents seem to be unable or unwilling to remove the authorized user accounts from the count.

Note:

How does Chase calculate the relevant 24-month period? By calendar months? By exact days?
In February 2017, a FTer reported a successful application a day or two after dropping from 5/24 to 4/24. However, because Chase sometimes approves applicants who are at 5/24 exactly (see above), this data point does not conclusively prove that Chase drops cards from its calculation on the exact 24-month anniversary of the previous bonus.

Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?
No. Chase uses the information from your credit report, and closing an account doesn't make it disappear.

Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?
As to targeted mailers, we have insufficient anecdotal evidence to reach any reliable conclusions. (Reports suggesting no exemption from 5/24 here and here.)

There have been reports of people with more than 5 cards opened in the last 24 months being successful if they are already pre-approved for the card in question. To find out if you are pre-approved, you can call or go into a branch to ask. Success stories appear to be connected to Chase Private Client (CPC) status and the rollout of the Chase Sapphire Reserve card. In-branch pre-approvals (showing a green screen on the banker's computer) result in automatic approvals. Some (but not all) CPC clients had success in recon calls[[I]citation needed].

Can I apply for a specific Chase card and earn the bonus again after doing so previously?
It depends. A Chase card may be "churned" when an entirely new version becomes available. For example, business cards are distinct from personal/consumer cards. Note that simple variations among bonus offers do not amount to new versions/products for purposes of this rule.

Beginning in 2014, Chase began including explicit language in most of its offers, such as the following:
This new cardmember bonus offer is not available to either (i) current cardmembers of this consumer credit card, or (ii) previous cardmembers of this consumer credit card who received a new cardmember bonus for this consumer credit card within the last 24 months.
Effective August 2018, Chase imposed stringent additional restrictions on receiving the signup bonus for any version of the Sapphire card. See Sapphire (CSR & CSP) 48 months between bonuses, August 2018 and the master threads for each card (listed above) for details and discussion.

There are four key considerations in determining whether you can churn a given card:
  • The 5/24 policy discussed in detail above.
  • The 24-month bonus waiting period--in the case of Sapphire cards, the collective 48-month period--is measured not from the date of your previous application (or approval date, if different), but instead from the date you received the signup-related bonus on the previous card, which may be 3-4 months later than the approval date. The same rule applies regardless of the type of signup bonus received (points, miles, or free-night certs); anniversary benefits unrelated to spending requirements, such as annual IHG & Marriott certs, do not count as signup bonuses.
  • If you still have your old card of the same type, you're ineligible.
  • Chase's policy does not indicate whether there is also a minimum waiting period between cancellation and reapplication, and there is not yet sufficient anecdotal evidence from FTers to draw firm conclusions. At a minimum, a prudent churner will wait at least a week or two after cancellation before reapplying so that all of Chase's systems fully reflect that closure. (See first bullet point above.) At least one FTer has reported re-applying successfully 14 days after canceling the previous card.
Finally, note that if you reapply too soon, Chase may still issue you the new card. (This differs from some other card issuers, which may deny such applications outright.) In this case, Chase typically notifies you by letter within a month or two after approval that, as a previous cardholder, you will not receive the bonus a second time.

I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?
No. Being an additional user on someone else's account poses no bar to applying for that same card & bonus, except insofar as such cards may count toward the 5/24 rule (as discussed above).

I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?
Yes.

In the past, the conventional wisdom among FTers was that you were more likely to hurt your chances by closing an account or reducing CL unilaterally. However, substantial evidence from 2014 onward strongly indicates that Chase is increasingly likely to reject applications (or at least not auto-approve them) where an applicant has an existing total credit line that is high compared to his/her income & spending patterns. (For many members, the threshold appears to be in the $45K-60K range, but that is highly speculative.)

Recent reports suggest that closing accounts and/or voluntarily reducing credit lines increases the odds of auto-approval or in-branch pre-approval. (You can do either by calling or simply sending a secure message through your Chase online account. You do not need to provide a reason for the request.) For best results, keep at least $5K-10K in excess credit; if your application is not approved, you can always contact the reconsideration department and offer to reallocate that portion of your existing credit line. Note: despite allowing credit line to be moved between personal and business accounts in the past, Chase is no longer permitting such reallocation in either direction.

With respect to timing, it is better to reduce any CL as soon as you can conveniently do so, e.g., after meeting the bonus spend on a card you do not plan to use regularly thereafter. (Do not reduce CL on a given card if it would increase your "credit utiilization"--that is, the ratio of outstanding balance to CL--above ~30%. A high credit utilization number is a red flag for banks and can adversely affect your credit score.) Waiting until one's next application to lower a CL is less than optimal, as the reduced CL is not immediately recognized by all of Chase's systems.

There is no known minimum wait between lowering a CL and having the freed-up amount become available for purposes of a new application. A prudent applicant will, as recommended above, plan well in advance; failing that, an applicant would be wise to wait at least 24 hours between lowering a CL and applying for a new card.

I wasn't auto-approved. Should I call in?
It may be better to avoid calling Chase unless your application is denied. Many recent calls on pending applications led to denials, and many people report having success letting applications work their way through the system. Be patient. Time is on your side; increasingly, Chase CSRs are not.

If you do call, expect extensive and possibly hostile questioning. Be prepared to answer questions regarding the need for more credit, past credit apps for both Chase and other banks, income, business finances, etc. Know your CLs with Chase before you call so you know which card/s you are willing to decrease the CLs on. If the app is for a significant other who dislikes such calls, they can authorize you to speak on their behalf and hand the phone over to you.

How can I determine the deadline for meeting the spend requirement to earn the signup bonus?
Just send Chase a secure message (SM) through your online account. Although the deadline should in theory be N months from the date of approval (not the date of application or card activation)--where N is the number of months specified in the offer--Chase typically pads this period to account for the time required to fabricate and deliver physical cards. For example, a recent "3-month" deadline was in fact 114 days, as confirmed by Chase's SM confirmation.

Once I meet the card's spend requirement, how soon will I receive my signup bonus points?
Bonus points typically accrue at the close of the billing period in which you incur the corresponding charges. Points should appear in your hotel/airline account within a few days thereafter.

NOTE: If you complete your required spending in the last 7-10 days of the statement period, the bonus may not post until the following month's statement, even if the regular per-dollar points post on the first statement. This is normal behavior for Chase and is not worth a phone call.

Should I downgrade or cancel my existing cards before applying?
Useful Chase telephone numbers
(800) 432-3117 – General Application Status Line, automated
(800) 436-7927 – Alternative General Application Status Line, automated
(888) 609-7805 – Alternative Personal Reconsideration line with live rep
(888) 269-8690 - Business Credit Card Application Status Line, automated
(800) 453-9719 – Business Credit Card Reconsideration Line with live rep
(800) 955-9900 – General Card Services and Application status, automated
(888) 298-5623 – Credit Reallocation Office (Personal cards)
(800) 453-9719 – Credit Reallocation Office (Business cards)
(888) 622-7547 – Executive Offices
(877) 470-9042 – Personal Application Verification line with live rep
Twitter: @ChaseSupport
Note: In the past, automated telephone status reports stating that Chase would notify you in 2 weeks often resulted in an approval, whereas the "7-10 days" telephone recording often indicated imminent denial. In 2016, this pattern became increasingly unpredictable, with many applicants receiving approval despite an earlier "7-10 days" automated telephone message. As a result, automated telephone responses should not be regarded as reliable indicators of an application's likely outcome.
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Applying for Chase Credit Cards, 2017-2019

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Old Sep 26, 2018, 4:08 am
  #2071  
 
Join Date: Jul 2013
Posts: 107
Although you were replying to another post, thanks for the info above. My business card (IFU) say 2 weeks s and the personal card says 7-10 days, so I assume the personal card was rejected.

Not sure why, I applied and received the CSR about three months ago and only have a Kohls charge in the last 24 months. Income and credit is stellar.

Of the two, the CFU will prove the most useful. My business card is actually legitimate, but it's my own business so I guess I can use it for personal expenses, or should I call to argue?
ckelly14 is offline  
Old Sep 26, 2018, 11:48 am
  #2072  
 
Join Date: Jul 2013
Posts: 107
Spoke to the rep today. After many phone calls I wasn't approved because they were wondering why I had "high" balances on multiple credit. Why did I need another card since I just opened the CSR 3 months ago?

Tried to explain:

1. I was using the SPG card for years but wanted to switch to Chase for both my business and personal needs. They don't understand why I use different cards for different categories.
2. I pay off the entire balance each month but I charge 15-20K on my personal card and 10-15K on my business cards each month, hence the "high balances".

Unfortunate. the reps don't read Flyer Talk! They invited me to apply again in a few months once I have a "longer" relationship with Chase.
ckelly14 is offline  
Old Sep 26, 2018, 12:12 pm
  #2073  
 
Join Date: Jul 2016
Location: Dallas, TX
Programs: WN A-List Pref, Hilton Diamond, Marriott Gold, IHG Plat
Posts: 460
Originally Posted by ckelly14
Spoke to the rep today. After many phone calls I wasn't approved because they were wondering why I had "high" balances on multiple credit. Why did I need another card since I just opened the CSR 3 months ago?

Tried to explain:

1. I was using the SPG card for years but wanted to switch to Chase for both my business and personal needs. They don't understand why I use different cards for different categories.
2. I pay off the entire balance each month but I charge 15-20K on my personal card and 10-15K on my business cards each month, hence the "high balances".

Unfortunate. the reps don't read Flyer Talk! They invited me to apply again in a few months once I have a "longer" relationship with Chase.
If you can, pay off the balance before the next statement date. That way, the card issuer will report a $0 balance.
roundtree is offline  
Old Sep 26, 2018, 3:33 pm
  #2074  
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Originally Posted by Jatan
800-432-3117 then # then 3 then 1 -- enter SSN for status

You can double dip if you want to -- if you're approved for both then Chase will close one later:
https://www.reddit.com/r/churning/co...read/?sort=new
Not good. I just heard it would take 7-10 business days so based on that graphic, I'm most likely going to be declined.
lsquare is online now  
Old Sep 26, 2018, 3:34 pm
  #2075  
 
Join Date: Jul 2013
Posts: 107
Good idea.
Most of my cards have a late month statement date. Let’s say I pay everything off, I assume it takes some time for this to show up on the credit report, unless this is instant? When should I put in the new application?
ckelly14 is offline  
Old Sep 27, 2018, 3:58 pm
  #2076  
 
Join Date: Aug 2005
Location: CLT
Posts: 495
Just a datapoint, in an effort to get an Ink Preferred and and Ink Unlmited card, as I already have a "regular" Ink card from several years ago. Also have a United card. Very generous credit lines across both existing cards. Real business. Goal is to use the Unlimited for our employees for 1.5 miles on everyday spend, me to use the preferred for travel purchases (except flights, which I use AMEX platinum for)

Short version, I was approved for the Preferred within a week of applying, and the Unlimited within 2 weeks, after approval of the Preferred, so had both approved in a 3-week span, soon 130k bonus points!

Longer version:

I was 6/24, but realized that two of those accounts were authorized user accounts on my husband's accounts. He removed me as an authorized user, I disputed the accounts the next day and within a few days both accounts were no longer on my credit reports. Much faster than anticipated.

So I first applied for Chase Ink Preferred, not instant approval, but was approved about a week later with no interaction.

After approval for the Preferred, applied for Unlimited., about 8 days after Preferred application, the day after the Preferred was approved.

No instant approval, after a few days, the message went from two weeks to 7-10 days, so per the flow chart, I called, explained my business, blah blah, the guy said he would recommend approval but had to forward to another department. Crickets. Called and they said they needed proof of my physical address and proof of business physical address. Emailed copy of drivers license for me and utility bill in the name of the business. Called a few days after to ensure receipt of documentation, they said they received the information but it wasn't sufficient to verify either (even though it was exactly what they requested) so application could not be approved due to fraud. No supervisor available, so called back today (the fraud department 877-470-9042), ask to speak to a supervisor, she asks me typical information from my credit report to verify me (previous addresses, employer, etc.), and instantly approves the card, the credit line shows up immediately online. Yay.

So "baby sit" your application if it's not immediately approved, and keep calling to push it through (at least for a legitimate business).
jchock1 is offline  
Old Sep 29, 2018, 7:53 am
  #2077  
 
Join Date: Jul 2016
Location: Dallas, TX
Programs: WN A-List Pref, Hilton Diamond, Marriott Gold, IHG Plat
Posts: 460
Originally Posted by ckelly14
Good idea.
Most of my cards have a late month statement date. Let’s say I pay everything off, I assume it takes some time for this to show up on the credit report, unless this is instant? When should I put in the new application?
I would check Credit Karma to confirm when the balance is reported as zero. That should juice your score nicely.
roundtree is offline  
Old Sep 29, 2018, 7:16 pm
  #2078  
 
Join Date: Jul 2018
Posts: 19
When should I open my second and third Chase (trifecta) card?

Hi,

A month and a half ago I opened CSP card. I am almost there to spend the $4K and soon will get the 50K UR. After a year I will do a product change to CSR (my current limit to CSP is already $10K, so that shouldnt an issue I guess as I heard CSR have a limit of minimum $10K)

I want next to open both FU card and Freedom card, and churn the $150 rewards for each.

My credit score is about 790 and income is almost 6 figures with debt to income ration of less 1%.

Is it safe to open now Freedom card? If so, when is the best time to apply for the third FU card? Is it right after Freedom got approved? or wait a couple of month?

Thanks for your inputs.
lagflag is offline  
Old Sep 29, 2018, 9:24 pm
  #2079  
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Join Date: Aug 2002
Location: Intermountain West
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Posts: 12,071
Originally Posted by lagflag
Hi,

A month and a half ago I opened CSP card. I am almost there to spend the $4K and soon will get the 50K UR. After a year I will do a product change to CSR (my current limit to CSP is already $10K, so that shouldnt an issue I guess as I heard CSR have a limit of minimum $10K)

I want next to open both FU card and Freedom card, and churn the $150 rewards for each.

My credit score is about 790 and income is almost 6 figures with debt to income ration of less 1%.

Is it safe to open now Freedom card? If so, when is the best time to apply for the third FU card? Is it right after Freedom got approved? or wait a couple of month?

Thanks for your inputs.
Now that we have your post in the correct forum I would start by reading the WIKIPOST above. Lots of good info. Then, look for the Freedom card threads and do some reading there. You'll need to pay attention to the 5/24 rule and then space your apps out by at least 31 days.
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philemer is offline  
Old Sep 30, 2018, 3:07 pm
  #2080  
 
Join Date: Jul 2013
Posts: 1,784
Originally Posted by lsquare
Not good. I just heard it would take 7-10 business days so based on that graphic, I'm most likely going to be declined.
Urban (FT) myth... The number of days they estimate means nothing. DW and I have been approved a number of times after getting 7-10 days messages. Some times it changes back and forth from 7-10 and 30 days several times.
RobertHanson is offline  
Old Sep 30, 2018, 3:18 pm
  #2081  
 
Join Date: Jul 2013
Posts: 1,784
Originally Posted by ckelly14
Good idea.
Most of my cards have a late month statement date. Let’s say I pay everything off, I assume it takes some time for this to show up on the credit report, unless this is instant? When should I put in the new application?
Not just you, everyone should pay off the bulk of their charges before they post. Most CC companies report when your statement posts (except maybe Barclays does it at the end of the month?). Best practice is to pay off almost everything you have charged before it posts, except for a few hundred $ on one or two cards. When I did that, instead of paying everything off, my CS went up around 3 points. Since this is so low, the report on credit utilization will still be zero. Yet that still lets cc companies know that you do in fact use your cards.
RobertHanson is offline  
Old Sep 30, 2018, 4:57 pm
  #2082  
FlyerTalk Evangelist
 
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Posts: 19,890
Originally Posted by RobertHanson
Urban (FT) myth... The number of days they estimate means nothing. DW and I have been approved a number of times after getting 7-10 days messages. Some times it changes back and forth from 7-10 and 30 days several times.
So what should I do at the moment?
lsquare is online now  
Old Oct 1, 2018, 6:09 am
  #2083  
 
Join Date: Sep 2011
Posts: 1,857
Originally Posted by lsquare
So what should I do at the moment?
"7 to 10 Days" from Chase means they sent you a letter explaining why they either declined your application or need more information (like identity or address verification) to approve you. You can either wait for the letter so you know what you're up against, then call reconsideration or simply call reconsideration today. Either way, you'll need to call at some point.
pallhedge is offline  
Old Oct 2, 2018, 2:59 am
  #2084  
 
Join Date: Oct 2018
Posts: 1
Applying for a Chase Card while living abroad

Hey all,

I recently moved to Switzerland and will be flying back to the States at least twice a year, so I'm thinking of getting the Chase Sapphire Preferred Card. But the application asks for an address in the US, which we don't have anymore. Anyone run into this issue before? Should I just use my parents' address?
Andrew Dahl is offline  
Old Oct 4, 2018, 5:06 pm
  #2085  
 
Join Date: Mar 2018
Programs: UA 1K, AA EXP. Hilton Diamond
Posts: 1,129
Small data point: I was targeted for the Chase Business Explorer 75k offer on the UA website and via email (75k offer expiring 10/8) and decided that despite being at 5/24 I'd press-to-test and submit an app. After hitting submit the page came back with "We need more time to review your application." Today without warning the card showed up in the mail. I received no contact from Chase. Application submitted 9/24 card received 10/4. I had no special offer code, I just followed the link showing on the UA homepage when I logged into my MP account. The credit limit on the card is very low- only 5k. My CSR and UA Club Card have 37k and 33k limits.

I was at 5/24 and this card makes me 6/24 now. I wouldn't have gone back under 5/24 for at least another 13 or so months. I'm not sure if I was approved because if this is a business card or if Chase bends on the 5/24 rule on a case by case basis. Or maybe its Chase is trying hard to expand its Explorer card base.

Curious if others were approved like this.

Any DPs for matching to an even higher bonus?
gmt4 is offline  


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