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Old Jan 19, 2017, 8:44 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: StartinSanDiego
Please read this Wiki before posting questions in the thread.

Do not post offers or requests for referral links in this thread! The proper thread for referral offers is here.
All Chase issued cards are here: https://creditcards.chase.com/sitemap

This thread--a continuation of previous discussions through May 2015 and December 2016--focuses on general Chase policies & practices for new applications. For information on specific Chase cards and their bonuses/terms/benefits, see the following threads and their associated wikis: Table of Contents
  1. Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?

  2. What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?

  3. Does the 5/24 rule apply to applications for all Chase cards?

  4. How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?

  5. How does Chase calculate the relevant 24-month period? By calendar months? By exact days?

  6. Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?

  7. Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?

  8. Can I apply for a specific Chase card and earn the bonus again after doing so previously?

  9. I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?

  10. I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?

  11. I wasn't auto-approved. Should I call in?

  12. How can I determine the deadline for meeting the spend requirement to earn the signup bonus?

  13. Once I meet the card's spend requirement, how soon will I receive my signup bonus points?

  14. Should I downgrade or cancel my existing cards before applying?

  15. Useful Chase telephone numbers

Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?
Chase does not have a known limit. However, several reports (for example) indicate that Chase is highly sensitive to multiple applications within a short time period, and that the second (or subsequent) applications run a substantial risk of being denied. In many cases, this is likely related to Chase's practice of allocating a large credit line (up to an applicant's personal maximum) when approving a new card such as the first application in a series. (See also the discussion below concerning aggregate Chase credit lines.)

What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?
Starting in May 2015, Chase began denying applications for its own personal cards (e.g., Sapphire Preferred, Freedom, Slate & Freedom Unlimited) if the applicant's credit report shows that she or he opened 5 or more credit cards with any card issuer in the prior 24 months ("the 5/24 rule").

For a few days in early September 2016, Chase included explicit language ("You will not be approved for this card if you have opened 5 or more bank cards in the past 24 months") on the application page for the Sapphire Reserve card--and then promptly removed it. The absence of this language on landing/application pages for the CSR or any other Chase card is not a reliable indicator of whether the 5/24 policy applies.

See the next section for co-branded cards exempt from the 5/24 policy, and the later section discussing potential ways around 5/24.

Does the 5/24 rule apply to applications for all Chase cards?
Previously the rule did not apply to applications for the Ink Plus business card or to co-branded cards such as United, Hyatt, IHG, etc. However, on May 22, 2016 Chase extended its 5/24 rule to cover Ink business cards and some co-branded cards. (Note that there were premature reports that Chase Ink Plus would be made subject to the rule in March 2016 (which did not happen), and that all co-branded cards would follow in April 2016 (also did not happen).)

Although we had numerous reports of applications prior to May 22 being denied for a United/Hyatt/IHG/WN card by a CSR citing the 5/24 rule, the available evidence strongly suggested that those applicants had other serious issues--multiple Chase applications in a short period; large existing Chase credit line--and that overzealous CSRs gratuitously (and erroneously) invoked the 5/24 rule in the past as an additional supposed justification for the denial. Thus, it is difficult to separate such false positives from any change in Chase policy.

Instead, the most useful data points are those where an applicant is approved for a Chase card despite being over 5/24. Since May 22, 2016, we have such reports for these co-branded cards (in order from oldest to newest for each card):
For a longer list of cards apparently not subject to 5/24, check this link:
In November 2018, Chase seems to have possibly expanded 5/24 to more cards, possibly including some mentioned above. See this link:
Please follow discussion in the thread for current updates.

How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?
The 24-month count includes personal cards opened at other banks, and even cards on which the applicant is only an authorized user and not the primary cardholder. Chase has been extremely inflexible with this policy, with agents stating that there is nothing they can do to circumvent this restriction. However, in some cases Chase may reconsider a denial if the applicant has <5 new cards excluding cards on which s/he is an authorized user. You may need to escalate to the next level of customer service agent, as many front-line agents seem to be unable or unwilling to remove the authorized user accounts from the count.

Note:

How does Chase calculate the relevant 24-month period? By calendar months? By exact days?
In February 2017, a FTer reported a successful application a day or two after dropping from 5/24 to 4/24. However, because Chase sometimes approves applicants who are at 5/24 exactly (see above), this data point does not conclusively prove that Chase drops cards from its calculation on the exact 24-month anniversary of the previous bonus.

Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?
No. Chase uses the information from your credit report, and closing an account doesn't make it disappear.

Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?
As to targeted mailers, we have insufficient anecdotal evidence to reach any reliable conclusions. (Reports suggesting no exemption from 5/24 here and here.)

There have been reports of people with more than 5 cards opened in the last 24 months being successful if they are already pre-approved for the card in question. To find out if you are pre-approved, you can call or go into a branch to ask. Success stories appear to be connected to Chase Private Client (CPC) status and the rollout of the Chase Sapphire Reserve card. In-branch pre-approvals (showing a green screen on the banker's computer) result in automatic approvals. Some (but not all) CPC clients had success in recon calls[[I]citation needed].

Can I apply for a specific Chase card and earn the bonus again after doing so previously?
It depends. A Chase card may be "churned" when an entirely new version becomes available. For example, business cards are distinct from personal/consumer cards. Note that simple variations among bonus offers do not amount to new versions/products for purposes of this rule.

Beginning in 2014, Chase began including explicit language in most of its offers, such as the following:
This new cardmember bonus offer is not available to either (i) current cardmembers of this consumer credit card, or (ii) previous cardmembers of this consumer credit card who received a new cardmember bonus for this consumer credit card within the last 24 months.
Effective August 2018, Chase imposed stringent additional restrictions on receiving the signup bonus for any version of the Sapphire card. See Sapphire (CSR & CSP) 48 months between bonuses, August 2018 and the master threads for each card (listed above) for details and discussion.

There are four key considerations in determining whether you can churn a given card:
  • The 5/24 policy discussed in detail above.
  • The 24-month bonus waiting period--in the case of Sapphire cards, the collective 48-month period--is measured not from the date of your previous application (or approval date, if different), but instead from the date you received the signup-related bonus on the previous card, which may be 3-4 months later than the approval date. The same rule applies regardless of the type of signup bonus received (points, miles, or free-night certs); anniversary benefits unrelated to spending requirements, such as annual IHG & Marriott certs, do not count as signup bonuses.
  • If you still have your old card of the same type, you're ineligible.
  • Chase's policy does not indicate whether there is also a minimum waiting period between cancellation and reapplication, and there is not yet sufficient anecdotal evidence from FTers to draw firm conclusions. At a minimum, a prudent churner will wait at least a week or two after cancellation before reapplying so that all of Chase's systems fully reflect that closure. (See first bullet point above.) At least one FTer has reported re-applying successfully 14 days after canceling the previous card.
Finally, note that if you reapply too soon, Chase may still issue you the new card. (This differs from some other card issuers, which may deny such applications outright.) In this case, Chase typically notifies you by letter within a month or two after approval that, as a previous cardholder, you will not receive the bonus a second time.

I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?
No. Being an additional user on someone else's account poses no bar to applying for that same card & bonus, except insofar as such cards may count toward the 5/24 rule (as discussed above).

I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?
Yes.

In the past, the conventional wisdom among FTers was that you were more likely to hurt your chances by closing an account or reducing CL unilaterally. However, substantial evidence from 2014 onward strongly indicates that Chase is increasingly likely to reject applications (or at least not auto-approve them) where an applicant has an existing total credit line that is high compared to his/her income & spending patterns. (For many members, the threshold appears to be in the $45K-60K range, but that is highly speculative.)

Recent reports suggest that closing accounts and/or voluntarily reducing credit lines increases the odds of auto-approval or in-branch pre-approval. (You can do either by calling or simply sending a secure message through your Chase online account. You do not need to provide a reason for the request.) For best results, keep at least $5K-10K in excess credit; if your application is not approved, you can always contact the reconsideration department and offer to reallocate that portion of your existing credit line. Note: despite allowing credit line to be moved between personal and business accounts in the past, Chase is no longer permitting such reallocation in either direction.

With respect to timing, it is better to reduce any CL as soon as you can conveniently do so, e.g., after meeting the bonus spend on a card you do not plan to use regularly thereafter. (Do not reduce CL on a given card if it would increase your "credit utiilization"--that is, the ratio of outstanding balance to CL--above ~30%. A high credit utilization number is a red flag for banks and can adversely affect your credit score.) Waiting until one's next application to lower a CL is less than optimal, as the reduced CL is not immediately recognized by all of Chase's systems.

There is no known minimum wait between lowering a CL and having the freed-up amount become available for purposes of a new application. A prudent applicant will, as recommended above, plan well in advance; failing that, an applicant would be wise to wait at least 24 hours between lowering a CL and applying for a new card.

I wasn't auto-approved. Should I call in?
It may be better to avoid calling Chase unless your application is denied. Many recent calls on pending applications led to denials, and many people report having success letting applications work their way through the system. Be patient. Time is on your side; increasingly, Chase CSRs are not.

If you do call, expect extensive and possibly hostile questioning. Be prepared to answer questions regarding the need for more credit, past credit apps for both Chase and other banks, income, business finances, etc. Know your CLs with Chase before you call so you know which card/s you are willing to decrease the CLs on. If the app is for a significant other who dislikes such calls, they can authorize you to speak on their behalf and hand the phone over to you.

How can I determine the deadline for meeting the spend requirement to earn the signup bonus?
Just send Chase a secure message (SM) through your online account. Although the deadline should in theory be N months from the date of approval (not the date of application or card activation)--where N is the number of months specified in the offer--Chase typically pads this period to account for the time required to fabricate and deliver physical cards. For example, a recent "3-month" deadline was in fact 114 days, as confirmed by Chase's SM confirmation.

Once I meet the card's spend requirement, how soon will I receive my signup bonus points?
Bonus points typically accrue at the close of the billing period in which you incur the corresponding charges. Points should appear in your hotel/airline account within a few days thereafter.

NOTE: If you complete your required spending in the last 7-10 days of the statement period, the bonus may not post until the following month's statement, even if the regular per-dollar points post on the first statement. This is normal behavior for Chase and is not worth a phone call.

Should I downgrade or cancel my existing cards before applying?
Useful Chase telephone numbers
(800) 432-3117 – General Application Status Line, automated
(800) 436-7927 – Alternative General Application Status Line, automated
(888) 609-7805 – Alternative Personal Reconsideration line with live rep
(888) 269-8690 - Business Credit Card Application Status Line, automated
(800) 453-9719 – Business Credit Card Reconsideration Line with live rep
(800) 955-9900 – General Card Services and Application status, automated
(888) 298-5623 – Credit Reallocation Office (Personal cards)
(800) 453-9719 – Credit Reallocation Office (Business cards)
(888) 622-7547 – Executive Offices
(877) 470-9042 – Personal Application Verification line with live rep
Twitter: @ChaseSupport
Note: In the past, automated telephone status reports stating that Chase would notify you in 2 weeks often resulted in an approval, whereas the "7-10 days" telephone recording often indicated imminent denial. In 2016, this pattern became increasingly unpredictable, with many applicants receiving approval despite an earlier "7-10 days" automated telephone message. As a result, automated telephone responses should not be regarded as reliable indicators of an application's likely outcome.
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Applying for Chase Credit Cards, 2017-2019

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Old May 8, 2018, 1:32 am
  #1711  
 
Join Date: Aug 2010
Posts: 124
Originally Posted by westerosi
I got the CSP in June 2017 (and lets say I got the CSP bonus August 2017), so I cant qualify for CSR bonus until August 2019. In the meantime I dont want to only get 2X on my travel and restaurant, can I product change to CSR (fee doesnt bother me) to enjoy the 3X, and then August 2019 product change to FCU (or close it), and a week later apply for CSR (as a whole new account) and still be eligible for CSR bonus?
Yep, you should be fine with being eligible for the CSR bonus 24 months from when you earned the CSP bonus, i.e. August 2017 or whenever.

A small but important point, however, Chase likely won't let you product change from the CSP to the CSR in the first 12 months -- they won't let you move to a card with a higher annual fee in the first year. Read up on the CARD Act, it's to protect consumers. You can call up a phone rep to verify the exact date of your CSP opening, and they should let you upgrade to the CSR after the first year.
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Old May 8, 2018, 10:53 pm
  #1712  
 
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Upon starting college, I got a credit card with Citi, which I've held for 10 months. Citi provided me my first ever FICO score two months ago, at around 710-720. I have recently (around a week ago) obtained a SSN, but it likely isn't linked to my credit report yet, right? I still can't access my credit score/report via any other means apart from the Citi website.

Upon getting the Social Security Card in the mail, the first thing I did was to plug it in on Amex's website, just out of curiosity. It said I prequalified for the Premier Rewards Gold, but I had to call Amex and let them verify my personal information before I was approved. The CSR was kind enough to expedite the shipping, so it should arrive in a couple of days. This would be my second credit card in the US.

I've been looking to get the MileagePlus Explorer card for a while, but a lack of a SSN has prevented me from doing so until now. If possible, I'd like to get the card before the end of this month so that I can apply the 50000 bonus miles for trips over the summer.

Previously, I didn't think it was possible at all at this stage, but the Amex approval shifted my expectations to some extent. What are my odds of getting approved for this card?

Thanks in advance for any insights/comments/etc.
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Old May 13, 2018, 1:21 pm
  #1713  
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Originally Posted by JMBResona
Upon starting college, I got a credit card with Citi, which I've held for 10 months. Citi provided me my first ever FICO score two months ago, at around 710-720. I have recently (around a week ago) obtained a SSN, but it likely isn't linked to my credit report yet, right? I still can't access my credit score/report via any other means apart from the Citi website.

Upon getting the Social Security Card in the mail, the first thing I did was to plug it in on Amex's website, just out of curiosity. It said I prequalified for the Premier Rewards Gold, but I had to call Amex and let them verify my personal information before I was approved. The CSR was kind enough to expedite the shipping, so it should arrive in a couple of days. This would be my second credit card in the US.

I've been looking to get the MileagePlus Explorer card for a while, but a lack of a SSN has prevented me from doing so until now. If possible, I'd like to get the card before the end of this month so that I can apply the 50000 bonus miles for trips over the summer.

Previously, I didn't think it was possible at all at this stage, but the Amex approval shifted my expectations to some extent. What are my odds of getting approved for this card?

Thanks in advance for any insights/comments/etc.
You mean the MP Explorer card (my bolding above)? Why not apply? It's only 1 hard pull (HP). You may get rejected for having such a short credit history but I'd go for it.
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Old May 13, 2018, 1:30 pm
  #1714  
 
Join Date: Feb 2018
Posts: 13
Originally Posted by JMBResona
Upon starting college, I got a credit card with Citi, which I've held for 10 months. Citi provided me my first ever FICO score two months ago, at around 710-720. I have recently (around a week ago) obtained a SSN, but it likely isn't linked to my credit report yet, right? I still can't access my credit score/report via any other means apart from the Citi website.

Upon getting the Social Security Card in the mail, the first thing I did was to plug it in on Amex's website, just out of curiosity. It said I prequalified for the Premier Rewards Gold, but I had to call Amex and let them verify my personal information before I was approved. The CSR was kind enough to expedite the shipping, so it should arrive in a couple of days. This would be my second credit card in the US.

I've been looking to get the MileagePlus Explorer card for a while, but a lack of a SSN has prevented me from doing so until now. If possible, I'd like to get the card before the end of this month so that I can apply the 50000 bonus miles for trips over the summer.

Previously, I didn't think it was possible at all at this stage, but the Amex approval shifted my expectations to some extent. What are my odds of getting approved for this card?

Thanks in advance for any insights/comments/etc.
If it were me (it's not and I don't have much insight into the "new SSN" situation) I would wait for the Amex to start reporting, since they will likely be attaching the SSN to their report to the bureaus. Then you'd have more likelihood of it being there when Chase pulls.

You might also consider putting your SSN on file with Citi for the same reason.
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Old May 14, 2018, 10:31 am
  #1715  
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Adding Chase Cards @ 4/24 - Advice Needed!

OK so I'm looking to add a few new Chase cards this year, and next month (June 18') i'll be back at 4/24 after I had dropped myself as a AU from my wifes United MP Explorer last month and had the record removed & confirmed via Experian.

Currently I'm holding only ONE personal card with Chase, the IHG Select card since Sept. of 2015 with a CL of $21K+. Current FICO score between 805-822 depending on which card service I check. :-:

My plan come June 1st is to FIRST apply for the Chase Business Ink Cash CC and soon after apply for a CSP (Personal).

My understanding is the Ink app will looks for under 5/24 but won't add to it, while the CSP looks for 5/24 and will add, so IF I am approved for both I would now be at 5/24.

Is this a good or doable plan? Recommended time period between applications? Should I reduce the CL on my current IHG CC before either application? (I rarely use the card, current $0 balance) Thanks! ^

Last edited by Tony300S; May 15, 2018 at 9:14 am Reason: Added Title
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Old May 15, 2018, 3:56 pm
  #1716  
 
Join Date: Nov 2009
Posts: 519
Can invitation code bypass 5/24?

I have received an invitation with 12 digits code to apply southwest RR card, I have applied way above 5 cards in last 24 months, would chase bypass 5/24 if I apply with invitation code? Can other family member use this code like AA flyer?
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Old May 15, 2018, 4:03 pm
  #1717  
 
Join Date: Dec 2010
Location: NYC
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I was recently approved for the IHG Premier card, while holding the IHG Select card and 4 other Chase personal cards (so 6 cards total). I had applied for the IHG Premier after reducing my available credit lines by nearly $20,000 to bring my total credit exposure with Chase to <25% of my annual employment income.

While I was approved for the IHG Premier, Chase only gave me a $2,000 credit line on the card. I found that quite surprising. I've held up to 7 Chase personal cards previously with significantly higher lines, so the low limit on the new IHG Premier is a bit unusual. My credit history with Chase goes back 8 years. A DP for anyone else contemplating something similar.
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Old May 16, 2018, 9:14 am
  #1718  
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Originally Posted by mak101
I have received an invitation with 12 digits code to apply southwest RR card, I have applied way above 5 cards in last 24 months, would chase bypass 5/24 if I apply with invitation code? Can other family member use this code like AA flyer?
No and no. The only possible way to bypass 5/24 and maybe have your app. approved is by having a Chase BRM submit a paper app. Call your closest Chase branch and ask where the closest BRM is located.
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Old May 17, 2018, 9:23 am
  #1719  
 
Join Date: Aug 2015
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Posts: 296
Originally Posted by fold
If it were me (it's not and I don't have much insight into the "new SSN" situation) I would wait for the Amex to start reporting, since they will likely be attaching the SSN to their report to the bureaus. Then you'd have more likelihood of it being there when Chase pulls.

You might also consider putting your SSN on file with Citi for the same reason.
Thanks philemer and fold,

I decided to try my luck and apply. I was instantly denied, and the first words (well not literally, but, you know...) that came out from the recon line was my account age. She flat-out told me I needed to apply again once I hit my first year. From what I could gather, though, Chase already had access to my credit report, despite Citi being unaware of my SSN at the time. The EQ Fico score she quoted matched what I was seeing via Citi.

The one unexpected upshot of getting the Amex was that I can now access my report and score via Experian, check it frequently for updates (instead of once a month) and actually know my utilization rate. While I can see the Amex HP, the account itself isn't reflected in the report (Understandable, as I haven't even received my first statement from them yet). I'm hoping that my recent soft pull CLI with Citi, and the new Amex will help to bring my util. ratio down, and my credit score should increase somewhat by the time I apply for one of the Chase cards--I might even go for the CSP instead!
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Old May 17, 2018, 9:41 am
  #1720  
 
Join Date: Nov 2009
Posts: 519
Originally Posted by philemer
No and no. The only possible way to bypass 5/24 and maybe have your app. approved is by having a Chase BRM submit a paper app. Call your closest Chase branch and ask where the closest BRM is located.
Thanks for confirming. Can BRM take application for RR?
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Old May 21, 2018, 3:09 pm
  #1721  
 
Join Date: Jan 2013
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Posts: 2,577
Pre-approved FCU in branch processed and returned a 7-10 business days pending result. I've never seen this after 5+ in branch pre-approvals in the past couple of years in the family. Is this something new?
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Old May 21, 2018, 3:26 pm
  #1722  
 
Join Date: Jul 2011
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Originally Posted by frudd38
Pre-approved FCU in branch processed and returned a 7-10 business days pending result. I've never seen this after 5+ in branch pre-approvals in the past couple of years in the family. Is this something new?
maybe just a random identity/ security check?
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Old May 21, 2018, 4:02 pm
  #1723  
 
Join Date: Jan 2013
Programs: Hyatt Glb, MR Plat
Posts: 2,577
Originally Posted by blitzen


maybe just a random identity/ security check?
Actually the last couple of apps, the branch agent immediately called corporate to finish the process (not sure if those also returned a 7-10 day pending), while today the branch agent today did not. Guess we'll find out.
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Old May 22, 2018, 11:57 am
  #1724  
 
Join Date: Apr 2007
Posts: 1,857
I've looked back about a month in this thread, but don't see anything about this. I've seen mention a place or two online about Chase possibly getting unhappy with you if you apply for one of their cards and you're over 10-12/12 (12 months, not 24). This is obviously for cards not subject to 5/24. The implication seemed to be that applying when you're at that level could possibly cause Chase to re-examine their entire relationship with you, and close all your accounts.

Has anybody seen anything like this at all? Or is it just nonsense from somebody who has no clue what they're talking about?
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Old May 22, 2018, 1:39 pm
  #1725  
 
Join Date: Sep 2005
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Originally Posted by bobert24
I've looked back about a month in this thread, but don't see anything about this. I've seen mention a place or two online about Chase possibly getting unhappy with you if you apply for one of their cards and you're over 10-12/12 (12 months, not 24). This is obviously for cards not subject to 5/24. The implication seemed to be that applying when you're at that level could possibly cause Chase to re-examine their entire relationship with you, and close all your accounts.

Has anybody seen anything like this at all? Or is it just nonsense from somebody who has no clue what they're talking about?
Oh, it's certainly not nonsense.

I can't quote you firm numbers (probably nobody here can because there are many factors), but what you're describing certainly is a very real risk. Take a look over in the thread "Chase closed my credit card accounts". It's more than Chase "getting unhappy" - they fire you as a customer, and typically blacklist you for some extended period.

This is separate from being denied for a new Chase credit card for being over 4/24. This isn't about being denied for a new card, it's about having them fire you as a customer.

Exact details are very much squishy and YMMV, but if you get eyes on your account, and they see something that looks too risky for their comfort, they will swiftly crush you like a bug with no fanfare, no recourse. Nobody can say exactly what constitutes "too risky for their comfort" - could simply be a lot of cards opened in some period of time (this seems to be the issue for many shutdowns), could be a pattern of repeatedly signing up then sock-drawering, could be large/obvious MS, other shenanigans, or some combination of these things. Nobody here knows, which is what makes it impossible to give specific advice - other than this:
They're not stupid. They read FT and all the blogs every day. They know all about the details of the games people play. Some people get away with a lot of edgy things for a long time, others get the big smackdown pretty quickly. You never know if you've crossed some line until they take action against you.

Chase has been very, very good to me for a very long time. I value my relationship with them a lot, and I try to be careful not to wreck that. I think people get into trouble with them when they see this as some quick get-points-rich-quick sprint and they move too fast, just greedily grabbing all they can as fast as they can. I have little sympathy for idiots like that, they ruin a good thing.

I look at this as a long game, and I'm trying to be careful to be perceived by them as a valuable customer, not just some drive-by scammer. But that's just me. YMMV.
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