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Old Jan 19, 2017, 8:44 pm
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Please read this Wiki before posting questions in the thread.

Do not post offers or requests for referral links in this thread! The proper thread for referral offers is here.
All Chase issued cards are here: https://creditcards.chase.com/sitemap

This thread--a continuation of previous discussions through May 2015 and December 2016--focuses on general Chase policies & practices for new applications. For information on specific Chase cards and their bonuses/terms/benefits, see the following threads and their associated wikis: Table of Contents
  1. Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?

  2. What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?

  3. Does the 5/24 rule apply to applications for all Chase cards?

  4. How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?

  5. How does Chase calculate the relevant 24-month period? By calendar months? By exact days?

  6. Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?

  7. Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?

  8. Can I apply for a specific Chase card and earn the bonus again after doing so previously?

  9. I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?

  10. I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?

  11. I wasn't auto-approved. Should I call in?

  12. How can I determine the deadline for meeting the spend requirement to earn the signup bonus?

  13. Once I meet the card's spend requirement, how soon will I receive my signup bonus points?

  14. Should I downgrade or cancel my existing cards before applying?

  15. Useful Chase telephone numbers

Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?
Chase does not have a known limit. However, several reports (for example) indicate that Chase is highly sensitive to multiple applications within a short time period, and that the second (or subsequent) applications run a substantial risk of being denied. In many cases, this is likely related to Chase's practice of allocating a large credit line (up to an applicant's personal maximum) when approving a new card such as the first application in a series. (See also the discussion below concerning aggregate Chase credit lines.)

What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?
Starting in May 2015, Chase began denying applications for its own personal cards (e.g., Sapphire Preferred, Freedom, Slate & Freedom Unlimited) if the applicant's credit report shows that she or he opened 5 or more credit cards with any card issuer in the prior 24 months ("the 5/24 rule").

For a few days in early September 2016, Chase included explicit language ("You will not be approved for this card if you have opened 5 or more bank cards in the past 24 months") on the application page for the Sapphire Reserve card--and then promptly removed it. The absence of this language on landing/application pages for the CSR or any other Chase card is not a reliable indicator of whether the 5/24 policy applies.

See the next section for co-branded cards exempt from the 5/24 policy, and the later section discussing potential ways around 5/24.

Does the 5/24 rule apply to applications for all Chase cards?
Previously the rule did not apply to applications for the Ink Plus business card or to co-branded cards such as United, Hyatt, IHG, etc. However, on May 22, 2016 Chase extended its 5/24 rule to cover Ink business cards and some co-branded cards. (Note that there were premature reports that Chase Ink Plus would be made subject to the rule in March 2016 (which did not happen), and that all co-branded cards would follow in April 2016 (also did not happen).)

Although we had numerous reports of applications prior to May 22 being denied for a United/Hyatt/IHG/WN card by a CSR citing the 5/24 rule, the available evidence strongly suggested that those applicants had other serious issues--multiple Chase applications in a short period; large existing Chase credit line--and that overzealous CSRs gratuitously (and erroneously) invoked the 5/24 rule in the past as an additional supposed justification for the denial. Thus, it is difficult to separate such false positives from any change in Chase policy.

Instead, the most useful data points are those where an applicant is approved for a Chase card despite being over 5/24. Since May 22, 2016, we have such reports for these co-branded cards (in order from oldest to newest for each card):
For a longer list of cards apparently not subject to 5/24, check this link:
In November 2018, Chase seems to have possibly expanded 5/24 to more cards, possibly including some mentioned above. See this link:
Please follow discussion in the thread for current updates.

How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?
The 24-month count includes personal cards opened at other banks, and even cards on which the applicant is only an authorized user and not the primary cardholder. Chase has been extremely inflexible with this policy, with agents stating that there is nothing they can do to circumvent this restriction. However, in some cases Chase may reconsider a denial if the applicant has <5 new cards excluding cards on which s/he is an authorized user. You may need to escalate to the next level of customer service agent, as many front-line agents seem to be unable or unwilling to remove the authorized user accounts from the count.

Note:

How does Chase calculate the relevant 24-month period? By calendar months? By exact days?
In February 2017, a FTer reported a successful application a day or two after dropping from 5/24 to 4/24. However, because Chase sometimes approves applicants who are at 5/24 exactly (see above), this data point does not conclusively prove that Chase drops cards from its calculation on the exact 24-month anniversary of the previous bonus.

Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?
No. Chase uses the information from your credit report, and closing an account doesn't make it disappear.

Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?
As to targeted mailers, we have insufficient anecdotal evidence to reach any reliable conclusions. (Reports suggesting no exemption from 5/24 here and here.)

There have been reports of people with more than 5 cards opened in the last 24 months being successful if they are already pre-approved for the card in question. To find out if you are pre-approved, you can call or go into a branch to ask. Success stories appear to be connected to Chase Private Client (CPC) status and the rollout of the Chase Sapphire Reserve card. In-branch pre-approvals (showing a green screen on the banker's computer) result in automatic approvals. Some (but not all) CPC clients had success in recon calls[[I]citation needed].

Can I apply for a specific Chase card and earn the bonus again after doing so previously?
It depends. A Chase card may be "churned" when an entirely new version becomes available. For example, business cards are distinct from personal/consumer cards. Note that simple variations among bonus offers do not amount to new versions/products for purposes of this rule.

Beginning in 2014, Chase began including explicit language in most of its offers, such as the following:
This new cardmember bonus offer is not available to either (i) current cardmembers of this consumer credit card, or (ii) previous cardmembers of this consumer credit card who received a new cardmember bonus for this consumer credit card within the last 24 months.
Effective August 2018, Chase imposed stringent additional restrictions on receiving the signup bonus for any version of the Sapphire card. See Sapphire (CSR & CSP) 48 months between bonuses, August 2018 and the master threads for each card (listed above) for details and discussion.

There are four key considerations in determining whether you can churn a given card:
  • The 5/24 policy discussed in detail above.
  • The 24-month bonus waiting period--in the case of Sapphire cards, the collective 48-month period--is measured not from the date of your previous application (or approval date, if different), but instead from the date you received the signup-related bonus on the previous card, which may be 3-4 months later than the approval date. The same rule applies regardless of the type of signup bonus received (points, miles, or free-night certs); anniversary benefits unrelated to spending requirements, such as annual IHG & Marriott certs, do not count as signup bonuses.
  • If you still have your old card of the same type, you're ineligible.
  • Chase's policy does not indicate whether there is also a minimum waiting period between cancellation and reapplication, and there is not yet sufficient anecdotal evidence from FTers to draw firm conclusions. At a minimum, a prudent churner will wait at least a week or two after cancellation before reapplying so that all of Chase's systems fully reflect that closure. (See first bullet point above.) At least one FTer has reported re-applying successfully 14 days after canceling the previous card.
Finally, note that if you reapply too soon, Chase may still issue you the new card. (This differs from some other card issuers, which may deny such applications outright.) In this case, Chase typically notifies you by letter within a month or two after approval that, as a previous cardholder, you will not receive the bonus a second time.

I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?
No. Being an additional user on someone else's account poses no bar to applying for that same card & bonus, except insofar as such cards may count toward the 5/24 rule (as discussed above).

I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?
Yes.

In the past, the conventional wisdom among FTers was that you were more likely to hurt your chances by closing an account or reducing CL unilaterally. However, substantial evidence from 2014 onward strongly indicates that Chase is increasingly likely to reject applications (or at least not auto-approve them) where an applicant has an existing total credit line that is high compared to his/her income & spending patterns. (For many members, the threshold appears to be in the $45K-60K range, but that is highly speculative.)

Recent reports suggest that closing accounts and/or voluntarily reducing credit lines increases the odds of auto-approval or in-branch pre-approval. (You can do either by calling or simply sending a secure message through your Chase online account. You do not need to provide a reason for the request.) For best results, keep at least $5K-10K in excess credit; if your application is not approved, you can always contact the reconsideration department and offer to reallocate that portion of your existing credit line. Note: despite allowing credit line to be moved between personal and business accounts in the past, Chase is no longer permitting such reallocation in either direction.

With respect to timing, it is better to reduce any CL as soon as you can conveniently do so, e.g., after meeting the bonus spend on a card you do not plan to use regularly thereafter. (Do not reduce CL on a given card if it would increase your "credit utiilization"--that is, the ratio of outstanding balance to CL--above ~30%. A high credit utilization number is a red flag for banks and can adversely affect your credit score.) Waiting until one's next application to lower a CL is less than optimal, as the reduced CL is not immediately recognized by all of Chase's systems.

There is no known minimum wait between lowering a CL and having the freed-up amount become available for purposes of a new application. A prudent applicant will, as recommended above, plan well in advance; failing that, an applicant would be wise to wait at least 24 hours between lowering a CL and applying for a new card.

I wasn't auto-approved. Should I call in?
It may be better to avoid calling Chase unless your application is denied. Many recent calls on pending applications led to denials, and many people report having success letting applications work their way through the system. Be patient. Time is on your side; increasingly, Chase CSRs are not.

If you do call, expect extensive and possibly hostile questioning. Be prepared to answer questions regarding the need for more credit, past credit apps for both Chase and other banks, income, business finances, etc. Know your CLs with Chase before you call so you know which card/s you are willing to decrease the CLs on. If the app is for a significant other who dislikes such calls, they can authorize you to speak on their behalf and hand the phone over to you.

How can I determine the deadline for meeting the spend requirement to earn the signup bonus?
Just send Chase a secure message (SM) through your online account. Although the deadline should in theory be N months from the date of approval (not the date of application or card activation)--where N is the number of months specified in the offer--Chase typically pads this period to account for the time required to fabricate and deliver physical cards. For example, a recent "3-month" deadline was in fact 114 days, as confirmed by Chase's SM confirmation.

Once I meet the card's spend requirement, how soon will I receive my signup bonus points?
Bonus points typically accrue at the close of the billing period in which you incur the corresponding charges. Points should appear in your hotel/airline account within a few days thereafter.

NOTE: If you complete your required spending in the last 7-10 days of the statement period, the bonus may not post until the following month's statement, even if the regular per-dollar points post on the first statement. This is normal behavior for Chase and is not worth a phone call.

Should I downgrade or cancel my existing cards before applying?
Useful Chase telephone numbers
(800) 432-3117 – General Application Status Line, automated
(800) 436-7927 – Alternative General Application Status Line, automated
(888) 609-7805 – Alternative Personal Reconsideration line with live rep
(888) 269-8690 - Business Credit Card Application Status Line, automated
(800) 453-9719 – Business Credit Card Reconsideration Line with live rep
(800) 955-9900 – General Card Services and Application status, automated
(888) 298-5623 – Credit Reallocation Office (Personal cards)
(800) 453-9719 – Credit Reallocation Office (Business cards)
(888) 622-7547 – Executive Offices
(877) 470-9042 – Personal Application Verification line with live rep
Twitter: @ChaseSupport
Note: In the past, automated telephone status reports stating that Chase would notify you in 2 weeks often resulted in an approval, whereas the "7-10 days" telephone recording often indicated imminent denial. In 2016, this pattern became increasingly unpredictable, with many applicants receiving approval despite an earlier "7-10 days" automated telephone message. As a result, automated telephone responses should not be regarded as reliable indicators of an application's likely outcome.
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Applying for Chase Credit Cards, 2017-2019

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Old Jun 22, 2017, 9:50 am
  #811  
 
Join Date: Jul 2003
Location: Wine Country, Finger Lakes
Programs: LFFRS BOD
Posts: 1,355
Just applied and approved for the Hyatt. ( not under the 5/24 rule). looks like their bonus of 2 free night ends June 29th so I jumped on it never having the card.
Looking forward to a 2 night stay in Sydney next year.

ETA: I sent a SM to see if the $50 statement credit could be applied ( stupid me didn't remember to do a mock booking)

I regret to inform you that we are unable to match
the $50.00 statement credit for account ending in 0425. I
apologize for any inconvenience this may have caused.

Let me share that the offer is only valid for:
- customer who have applied from Hyattcard.com/hotel
- The offer is printed on In-room take-ones and on the
back of the Guest's receipt

Last edited by duranza; Jun 26, 2017 at 12:45 pm
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Old Jun 22, 2017, 12:56 pm
  #812  
 
Join Date: Dec 2011
Location: Bay area, CA
Programs: SW, AS, UA, AA, Delta, Hilton, Hyatt, Club Carlson, SPG, IHG, Choice
Posts: 183
DP on Hyatt... Applied for DW yesterday. Got 30 day message. Today seeing the card in account.
Did not call.. Over 5/24.. FICO 820.. Last Chase BA card opened couple of months back..
Lowered credit on one of the high limit card from 30K to 15K 2 hours before applying. Hyatt card shows 30K limit... :-)
desikid is offline  
Old Jun 22, 2017, 2:12 pm
  #813  
 
Join Date: Mar 2007
Location: SJC/SFO
Programs: WN A+ CP, UA 1MM/*A Gold, Mar LT Tit, IHG Plat, HH Dia
Posts: 6,284
I applied for the Marriott Business card recently. I am at 10/24. The application seemed pickier than last time I applied for a biz card. Went pending. Per advice in this thread and my own experience with hostile Chase reps I am not going call recon. Well, at least not for a week or two.
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Old Jun 23, 2017, 1:01 pm
  #814  
 
Join Date: Dec 2011
Location: Bay area, CA
Programs: SW, AS, UA, AA, Delta, Hilton, Hyatt, Club Carlson, SPG, IHG, Choice
Posts: 183
Originally Posted by desikid
DP on Hyatt... Applied for DW yesterday. Got 30 day message. Today seeing the card in account.
Did not call.. Over 5/24.. FICO 820.. Last Chase BA card opened couple of months back..
Lowered credit on one of the high limit card from 30K to 15K 2 hours before applying. Hyatt card shows 30K limit... :-)
Same story for me too.. After seeing DW getting approved next day, I also applied yesterday, got 30 days message and today I see card in my account.. over 5/24.. No calls...
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Old Jun 23, 2017, 1:53 pm
  #815  
 
Join Date: Mar 2017
Posts: 240
I just applied for Hyatt. I am at 3/24 and got the 30 day message. I hope I get approved and I need the card ASAP to pay for some wedding related expenses. If I get approved after the end of the month will I still get the 2 night offer?
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Old Jun 24, 2017, 8:54 am
  #816  
 
Join Date: Jul 2013
Posts: 1,784
Originally Posted by slm9555
I just applied for Hyatt. I am at 3/24 and got the 30 day message. I hope I get approved and I need the card ASAP to pay for some wedding related expenses. If I get approved after the end of the month will I still get the 2 night offer?
IDK for sure, but with most banks I think you usually get the exact offer you applied for, no matter how long it takes to get approved. The Federal government has very strict rules for cc apps. I'd think a bait and switch would be illegal.
RobertHanson is offline  
Old Jun 24, 2017, 4:00 pm
  #817  
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Join Date: Oct 2004
Location: Bay Area
Programs: DL SM, UA MP.
Posts: 12,729
Anyone get rejected at 5/24 and then applied for the same card again few months later when they're down to 4/24?
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Old Jun 24, 2017, 5:32 pm
  #818  
 
Join Date: Jan 2013
Posts: 1,435
Originally Posted by wco81
Anyone get rejected at 5/24 and then applied for the same card again few months later when they're down to 4/24?
Yes, was exactly my wife's case. Rejected a 5/24, then approval a few months later when she had dropped to 4/24.
cheaptom is offline  
Old Jun 25, 2017, 8:53 am
  #819  
 
Join Date: Nov 2010
Location: Traveling some where hopefully
Programs: AS, AA Gold, and Hilton
Posts: 1,954
Originally Posted by wco81
Anyone get rejected at 5/24 and then applied for the same card again few months later when they're down to 4/24?
Originally Posted by cheaptom
Yes, was exactly my wife's case. Rejected a 5/24, then approval a few months later when she had dropped to 4/24.
Same here 9/2017 rejected for CSR for 5/24. 12/2017 reapplied 1 day after a card dropped off and approval after 30 seconds.
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Old Jun 25, 2017, 7:38 pm
  #820  
 
Join Date: Jul 2014
Location: LAX
Programs: Hyatt Globalist, AA EXP, Hilton Diamond, Wyndham Diamond, DL PM, Marriott Platinum, IHG Platinum
Posts: 1,305
Applied for the BA card for myself and later my wife. For both of us, we got the 30 day message. I called for my own application and spoke to a rep. He asked me to move some credit from other cards to the BA card, which I did, but still the rep was unable to get me approved. Said the application is being reviewed by a different department and that I would get a response from Chase by mail. I still haven't called for my wife's card and don't plan to.
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Old Jun 26, 2017, 7:41 am
  #821  
 
Join Date: Jul 2013
Posts: 1,784
Originally Posted by jediwho
Applied for the BA card for myself and later my wife. For both of us, we got the 30 day message. I called for my own application and spoke to a rep. He asked me to move some credit from other cards to the BA card, which I did, but still the rep was unable to get me approved. Said the application is being reviewed by a different department and that I would get a response from Chase by mail. I still haven't called for my wife's card and don't plan to.
Do you have a high total credit line with Chase? If so, that will always require a secondary screening before approval. Lowering your TCCL will end the need for that. I imagine that's not the only reason, so maybe doesn't apply in your case.
RobertHanson is offline  
Old Jun 26, 2017, 9:08 am
  #822  
 
Join Date: Jul 2014
Location: LAX
Programs: Hyatt Globalist, AA EXP, Hilton Diamond, Wyndham Diamond, DL PM, Marriott Platinum, IHG Platinum
Posts: 1,305
Originally Posted by RobertHanson
Do you have a high total credit line with Chase? If so, that will always require a secondary screening before approval. Lowering your TCCL will end the need for that. I imagine that's not the only reason, so maybe doesn't apply in your case.
What would you define as high credit line across all cards together?

Last edited by jediwho; Jun 26, 2017 at 9:25 am
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Old Jun 26, 2017, 12:51 pm
  #823  
 
Join Date: Nov 2010
Location: Traveling some where hopefully
Programs: AS, AA Gold, and Hilton
Posts: 1,954
Originally Posted by jediwho
What would you define as high credit line across all cards together?
Yes the total of all you Chase cards.
jjmiller69 is offline  
Old Jun 26, 2017, 1:41 pm
  #824  
 
Join Date: Jul 2013
Posts: 1,784
Originally Posted by jediwho
What would you define as high credit line across all cards together?
Well that's going to depend on your income, and possibly credit history. For me it was $60K across all of my Chase cards combined. When I didn't get an instant approval, and called Recon, the CSR said "I'm going to recommend this app for approval, but it will have to be sent for further consideration at a higher level, because of all the credit you have with us".

I did get approved eventually. But I heard the message loud and clear: the amount of my total CCL was making Chase nervous. So then I cut my total CCL in half, and started getting instant approvals again. Ironically Chase keeps giving me @$20K cls on my new cards, which I then have to cut way back once I meet the min spnd, in order to not get back to needing Supervisor approval again.
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Old Jun 26, 2017, 5:20 pm
  #825  
 
Join Date: Jul 2014
Location: LAX
Programs: Hyatt Globalist, AA EXP, Hilton Diamond, Wyndham Diamond, DL PM, Marriott Platinum, IHG Platinum
Posts: 1,305
Originally Posted by RobertHanson
Well that's going to depend on your income, and possibly credit history. For me it was $60K across all of my Chase cards combined. When I didn't get an instant approval, and called Recon, the CSR said "I'm going to recommend this app for approval, but it will have to be sent for further consideration at a higher level, because of all the credit you have with us".

I did get approved eventually. But I heard the message loud and clear: the amount of my total CCL was making Chase nervous. So then I cut my total CCL in half, and started getting instant approvals again. Ironically Chase keeps giving me @$20K cls on my new cards, which I then have to cut way back once I meet the min spnd, in order to not get back to needing Supervisor approval again.
Thanks. That makes sense. I think above 60K is when they start getting nervous. Not just Chase, but Amex, Barclays, Citi and Bank of America as well. The difference is that BAC issues me a card and without even telling me reduces credit limit on other cards. Amex would approve my app but give me 5K limit on new cards. So each bank seems to have a different way of dealing with this.
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