Community
Wiki Posts
Search
Old Jan 19, 2017, 8:44 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: StartinSanDiego
Please read this Wiki before posting questions in the thread.

Do not post offers or requests for referral links in this thread! The proper thread for referral offers is here.
All Chase issued cards are here: https://creditcards.chase.com/sitemap

This thread--a continuation of previous discussions through May 2015 and December 2016--focuses on general Chase policies & practices for new applications. For information on specific Chase cards and their bonuses/terms/benefits, see the following threads and their associated wikis: Table of Contents
  1. Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?

  2. What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?

  3. Does the 5/24 rule apply to applications for all Chase cards?

  4. How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?

  5. How does Chase calculate the relevant 24-month period? By calendar months? By exact days?

  6. Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?

  7. Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?

  8. Can I apply for a specific Chase card and earn the bonus again after doing so previously?

  9. I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?

  10. I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?

  11. I wasn't auto-approved. Should I call in?

  12. How can I determine the deadline for meeting the spend requirement to earn the signup bonus?

  13. Once I meet the card's spend requirement, how soon will I receive my signup bonus points?

  14. Should I downgrade or cancel my existing cards before applying?

  15. Useful Chase telephone numbers

Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?
Chase does not have a known limit. However, several reports (for example) indicate that Chase is highly sensitive to multiple applications within a short time period, and that the second (or subsequent) applications run a substantial risk of being denied. In many cases, this is likely related to Chase's practice of allocating a large credit line (up to an applicant's personal maximum) when approving a new card such as the first application in a series. (See also the discussion below concerning aggregate Chase credit lines.)

What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?
Starting in May 2015, Chase began denying applications for its own personal cards (e.g., Sapphire Preferred, Freedom, Slate & Freedom Unlimited) if the applicant's credit report shows that she or he opened 5 or more credit cards with any card issuer in the prior 24 months ("the 5/24 rule").

For a few days in early September 2016, Chase included explicit language ("You will not be approved for this card if you have opened 5 or more bank cards in the past 24 months") on the application page for the Sapphire Reserve card--and then promptly removed it. The absence of this language on landing/application pages for the CSR or any other Chase card is not a reliable indicator of whether the 5/24 policy applies.

See the next section for co-branded cards exempt from the 5/24 policy, and the later section discussing potential ways around 5/24.

Does the 5/24 rule apply to applications for all Chase cards?
Previously the rule did not apply to applications for the Ink Plus business card or to co-branded cards such as United, Hyatt, IHG, etc. However, on May 22, 2016 Chase extended its 5/24 rule to cover Ink business cards and some co-branded cards. (Note that there were premature reports that Chase Ink Plus would be made subject to the rule in March 2016 (which did not happen), and that all co-branded cards would follow in April 2016 (also did not happen).)

Although we had numerous reports of applications prior to May 22 being denied for a United/Hyatt/IHG/WN card by a CSR citing the 5/24 rule, the available evidence strongly suggested that those applicants had other serious issues--multiple Chase applications in a short period; large existing Chase credit line--and that overzealous CSRs gratuitously (and erroneously) invoked the 5/24 rule in the past as an additional supposed justification for the denial. Thus, it is difficult to separate such false positives from any change in Chase policy.

Instead, the most useful data points are those where an applicant is approved for a Chase card despite being over 5/24. Since May 22, 2016, we have such reports for these co-branded cards (in order from oldest to newest for each card):
For a longer list of cards apparently not subject to 5/24, check this link:
In November 2018, Chase seems to have possibly expanded 5/24 to more cards, possibly including some mentioned above. See this link:
Please follow discussion in the thread for current updates.

How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?
The 24-month count includes personal cards opened at other banks, and even cards on which the applicant is only an authorized user and not the primary cardholder. Chase has been extremely inflexible with this policy, with agents stating that there is nothing they can do to circumvent this restriction. However, in some cases Chase may reconsider a denial if the applicant has <5 new cards excluding cards on which s/he is an authorized user. You may need to escalate to the next level of customer service agent, as many front-line agents seem to be unable or unwilling to remove the authorized user accounts from the count.

Note:

How does Chase calculate the relevant 24-month period? By calendar months? By exact days?
In February 2017, a FTer reported a successful application a day or two after dropping from 5/24 to 4/24. However, because Chase sometimes approves applicants who are at 5/24 exactly (see above), this data point does not conclusively prove that Chase drops cards from its calculation on the exact 24-month anniversary of the previous bonus.

Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?
No. Chase uses the information from your credit report, and closing an account doesn't make it disappear.

Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?
As to targeted mailers, we have insufficient anecdotal evidence to reach any reliable conclusions. (Reports suggesting no exemption from 5/24 here and here.)

There have been reports of people with more than 5 cards opened in the last 24 months being successful if they are already pre-approved for the card in question. To find out if you are pre-approved, you can call or go into a branch to ask. Success stories appear to be connected to Chase Private Client (CPC) status and the rollout of the Chase Sapphire Reserve card. In-branch pre-approvals (showing a green screen on the banker's computer) result in automatic approvals. Some (but not all) CPC clients had success in recon calls[[I]citation needed].

Can I apply for a specific Chase card and earn the bonus again after doing so previously?
It depends. A Chase card may be "churned" when an entirely new version becomes available. For example, business cards are distinct from personal/consumer cards. Note that simple variations among bonus offers do not amount to new versions/products for purposes of this rule.

Beginning in 2014, Chase began including explicit language in most of its offers, such as the following:
This new cardmember bonus offer is not available to either (i) current cardmembers of this consumer credit card, or (ii) previous cardmembers of this consumer credit card who received a new cardmember bonus for this consumer credit card within the last 24 months.
Effective August 2018, Chase imposed stringent additional restrictions on receiving the signup bonus for any version of the Sapphire card. See Sapphire (CSR & CSP) 48 months between bonuses, August 2018 and the master threads for each card (listed above) for details and discussion.

There are four key considerations in determining whether you can churn a given card:
  • The 5/24 policy discussed in detail above.
  • The 24-month bonus waiting period--in the case of Sapphire cards, the collective 48-month period--is measured not from the date of your previous application (or approval date, if different), but instead from the date you received the signup-related bonus on the previous card, which may be 3-4 months later than the approval date. The same rule applies regardless of the type of signup bonus received (points, miles, or free-night certs); anniversary benefits unrelated to spending requirements, such as annual IHG & Marriott certs, do not count as signup bonuses.
  • If you still have your old card of the same type, you're ineligible.
  • Chase's policy does not indicate whether there is also a minimum waiting period between cancellation and reapplication, and there is not yet sufficient anecdotal evidence from FTers to draw firm conclusions. At a minimum, a prudent churner will wait at least a week or two after cancellation before reapplying so that all of Chase's systems fully reflect that closure. (See first bullet point above.) At least one FTer has reported re-applying successfully 14 days after canceling the previous card.
Finally, note that if you reapply too soon, Chase may still issue you the new card. (This differs from some other card issuers, which may deny such applications outright.) In this case, Chase typically notifies you by letter within a month or two after approval that, as a previous cardholder, you will not receive the bonus a second time.

I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?
No. Being an additional user on someone else's account poses no bar to applying for that same card & bonus, except insofar as such cards may count toward the 5/24 rule (as discussed above).

I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?
Yes.

In the past, the conventional wisdom among FTers was that you were more likely to hurt your chances by closing an account or reducing CL unilaterally. However, substantial evidence from 2014 onward strongly indicates that Chase is increasingly likely to reject applications (or at least not auto-approve them) where an applicant has an existing total credit line that is high compared to his/her income & spending patterns. (For many members, the threshold appears to be in the $45K-60K range, but that is highly speculative.)

Recent reports suggest that closing accounts and/or voluntarily reducing credit lines increases the odds of auto-approval or in-branch pre-approval. (You can do either by calling or simply sending a secure message through your Chase online account. You do not need to provide a reason for the request.) For best results, keep at least $5K-10K in excess credit; if your application is not approved, you can always contact the reconsideration department and offer to reallocate that portion of your existing credit line. Note: despite allowing credit line to be moved between personal and business accounts in the past, Chase is no longer permitting such reallocation in either direction.

With respect to timing, it is better to reduce any CL as soon as you can conveniently do so, e.g., after meeting the bonus spend on a card you do not plan to use regularly thereafter. (Do not reduce CL on a given card if it would increase your "credit utiilization"--that is, the ratio of outstanding balance to CL--above ~30%. A high credit utilization number is a red flag for banks and can adversely affect your credit score.) Waiting until one's next application to lower a CL is less than optimal, as the reduced CL is not immediately recognized by all of Chase's systems.

There is no known minimum wait between lowering a CL and having the freed-up amount become available for purposes of a new application. A prudent applicant will, as recommended above, plan well in advance; failing that, an applicant would be wise to wait at least 24 hours between lowering a CL and applying for a new card.

I wasn't auto-approved. Should I call in?
It may be better to avoid calling Chase unless your application is denied. Many recent calls on pending applications led to denials, and many people report having success letting applications work their way through the system. Be patient. Time is on your side; increasingly, Chase CSRs are not.

If you do call, expect extensive and possibly hostile questioning. Be prepared to answer questions regarding the need for more credit, past credit apps for both Chase and other banks, income, business finances, etc. Know your CLs with Chase before you call so you know which card/s you are willing to decrease the CLs on. If the app is for a significant other who dislikes such calls, they can authorize you to speak on their behalf and hand the phone over to you.

How can I determine the deadline for meeting the spend requirement to earn the signup bonus?
Just send Chase a secure message (SM) through your online account. Although the deadline should in theory be N months from the date of approval (not the date of application or card activation)--where N is the number of months specified in the offer--Chase typically pads this period to account for the time required to fabricate and deliver physical cards. For example, a recent "3-month" deadline was in fact 114 days, as confirmed by Chase's SM confirmation.

Once I meet the card's spend requirement, how soon will I receive my signup bonus points?
Bonus points typically accrue at the close of the billing period in which you incur the corresponding charges. Points should appear in your hotel/airline account within a few days thereafter.

NOTE: If you complete your required spending in the last 7-10 days of the statement period, the bonus may not post until the following month's statement, even if the regular per-dollar points post on the first statement. This is normal behavior for Chase and is not worth a phone call.

Should I downgrade or cancel my existing cards before applying?
Useful Chase telephone numbers
(800) 432-3117 – General Application Status Line, automated
(800) 436-7927 – Alternative General Application Status Line, automated
(888) 609-7805 – Alternative Personal Reconsideration line with live rep
(888) 269-8690 - Business Credit Card Application Status Line, automated
(800) 453-9719 – Business Credit Card Reconsideration Line with live rep
(800) 955-9900 – General Card Services and Application status, automated
(888) 298-5623 – Credit Reallocation Office (Personal cards)
(800) 453-9719 – Credit Reallocation Office (Business cards)
(888) 622-7547 – Executive Offices
(877) 470-9042 – Personal Application Verification line with live rep
Twitter: @ChaseSupport
Note: In the past, automated telephone status reports stating that Chase would notify you in 2 weeks often resulted in an approval, whereas the "7-10 days" telephone recording often indicated imminent denial. In 2016, this pattern became increasingly unpredictable, with many applicants receiving approval despite an earlier "7-10 days" automated telephone message. As a result, automated telephone responses should not be regarded as reliable indicators of an application's likely outcome.
Print Wikipost

Applying for Chase Credit Cards, 2017-2019

Thread Tools
 
Search this Thread
 
Old Dec 16, 2017, 2:46 pm
  #1291  
mia
Moderator
 
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,952
Originally Posted by Majuki
I... rejected for the CSR when he applied shortly thereafter because the system still interpreted the Freedom Unlimited as a "Sapphire" card since that was how the account had been originally opened....
Discussion here:

​​​​​​​Downgraded Sapphire Preferred to Freedom Unlimited, but Reserve app rejected.
mia is offline  
Old Dec 16, 2017, 3:46 pm
  #1292  
 
Join Date: Jul 2009
Location: SJC
Programs: AA, AS, Marriott
Posts: 6,056
Thanks for the link, mia. My friend was ultimately approved for both the CSR and Freedom Unlimited, but I think the Freedom Unlimited was opened as a new account rather than a PC from CSP. It seems like the OP in the linked thread didn't return to give an update.
Majuki is offline  
Old Dec 18, 2017, 6:37 pm
  #1293  
 
Join Date: Dec 2015
Posts: 2
Equifax hack

J and I both were denied b/c Chase could not pull credit reports from Equifax.

This was even after calling Equifax (in my case) to manually unfreeze my credit report.

In J's case, she had a PIN from Equifax, and even after using it to unfreeze the ability of others to pull credit reports, she had the same result, and again the same result after calling Equifax.

One Chase rep suggested that I re-apply, since there is a random assignment to one of the 3 credit reporting agencies. That didn't work either. I don't know if that is because the CSR is wrong, or because the system figured out that I already applied, or because I randomly drew Equifax three times.

Anyway, super frustrating.
arno551 is offline  
Old Dec 19, 2017, 1:28 am
  #1294  
 
Join Date: Aug 2010
Posts: 124
Helpful page for determining which credit bureau report is pulled, based on state:
https://www.doctorofcredit.com/knowl...es-chase-pull/

From my experience, Chase always pulls both EQ and EX
prech is offline  
Old Dec 19, 2017, 7:28 am
  #1295  
 
Join Date: Jul 2013
Posts: 1,784
Originally Posted by prech
Helpful page for determining which credit bureau report is pulled, based on state:
https://www.doctorofcredit.com/knowl...es-chase-pull/

From my experience, Chase always pulls both EQ and EX
In my case, with many decades of eleventy-seven applications from AMEX, B/A, Barclays, Chase, Citi, T/D and USB, no one has ever pulled EQ for me. It's 90% Exp, and 10% TU. Oh wait, Capital One might have pulled all 3 for me a number of years ago, then denied me for 'too many HPs'. (But that's too long ago to see on my CR.) So I don't even consider applying with them anymore. But my EQ report says 'zero HPs', and gives me a @30 point higher number than the other two CBs. Which does me no good, since no one bothers to check with them.
RobertHanson is offline  
Old Dec 19, 2017, 11:03 am
  #1296  
 
Join Date: Dec 2015
Posts: 2
So I guess the equifax issue was finally resolved. Now Chase denied me. That hurt...first time I've ever been denied.

CSR said it was b/c of too many new cards in 24 months. I'm annoyed b/c one of those cards was a downgrade (to avoid annual fees) at a credit union, but required a new application and therefor a hard pull.
arno551 is offline  
Old Dec 19, 2017, 5:41 pm
  #1297  
mia
Moderator
 
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,952
Originally Posted by arno551
...and therefor a hard pull.
It's not the inquiry that matters, the problem is that the credit union reported it as a new account rather than using the opening date of the card from which you downgraded.
mia is offline  
Old Jan 2, 2018, 10:32 am
  #1298  
 
Join Date: Nov 2005
Location: SEA
Programs: HH Silver
Posts: 2,400
Applied for the Ink preferred card last night, and got the following...We have received your request for a Chase credit card. We'll let you know our decision by U.S. mail. This could take up to 30 days.
Thank you for choosing Chase.

Should I call them, or wait the 30 days. I cannot imagine any reason why I would be denied.

Last edited by tatterdema; Jan 2, 2018 at 11:52 am
tatterdema is offline  
Old Jan 2, 2018, 10:46 am
  #1299  
 
Join Date: May 2013
Posts: 155
Don't really want to waste a hard inquiry, so would appreciate everyone's thoughts here on likelihood of approval for Chase Marriott Business card:

I have a proper business. I own a large residential property down in FL. Rent it out on an annual term every year. That's my business. Have a proper general ledger to keep track of expenses.

I currently have the Chase Ink Cash and early in 2017 I got the Chase Ink Preferred. Maybe put a couple thousand per year on the cards combined (although to get bonus on Preferred, I must have spent 5K - but didn't MS - I upgraded some things in the house. I've opened 14 cards in last 24 months. Credit score over 800 and six figure income. Do you think Chase will approve me for the Chase Business Marriott card based on already having 2 of their business cards with little spend on an annual basis other than this past year?
mstrbldr is offline  
Old Jan 3, 2018, 1:45 am
  #1300  
 
Join Date: Aug 2010
Posts: 124
Originally Posted by tatterdema
Applied for the Ink preferred card last night, and got the following...We have received your request for a Chase credit card. We'll let you know our decision by U.S. mail. This could take up to 30 days.
Thank you for choosing Chase.

Should I call them, or wait the 30 days. I cannot imagine any reason why I would be denied.
That's the standard response for CIP applications.

If you feel comfortable discussing your business, go ahead, give them a ring. Most recommend not calling to avoid the interview, but I didn't find it too bad. Perhaps view your credit report to verify you're <5/24, in case you need to plead your case
prech is offline  
Old Jan 3, 2018, 1:51 am
  #1301  
 
Join Date: Aug 2010
Posts: 124
Originally Posted by mstrbldr
Don't really want to waste a hard inquiry, so would appreciate everyone's thoughts here on likelihood of approval for Chase Marriott Business card:

I have a proper business. I own a large residential property down in FL. Rent it out on an annual term every year. That's my business. Have a proper general ledger to keep track of expenses.

I currently have the Chase Ink Cash and early in 2017 I got the Chase Ink Preferred. Maybe put a couple thousand per year on the cards combined (although to get bonus on Preferred, I must have spent 5K - but didn't MS - I upgraded some things in the house. I've opened 14 cards in last 24 months. Credit score over 800 and six figure income. Do you think Chase will approve me for the Chase Business Marriott card based on already having 2 of their business cards with little spend on an annual basis other than this past year?
It seems quite a few folks have been able to procure 2+ Chase biz cards, but still somewhat YMMV. A family member tried to open a CIC, having already opened a CIP ~one year ago, and recon wouldn't approve it outright unless we closed the CIP in lieu of it. This was with a BRM pushing for us, too...

But I wouldn't worry much about the potential of a wasted hard pull, especially with a 800+ score. Might as well make use of your strong credit profile Also, I wouldn't worry about minimal usage of your existing biz cards, it's rarely, if ever, a consideration for underwriting. Perhaps be prepared to close one or the other of the CIC/CIP, as well as shift credit lines around, to enable the Marriott to be approved.

Good luck and keep us posted!
prech is offline  
Old Jan 3, 2018, 2:58 am
  #1302  
 
Join Date: Nov 2005
Location: SEA
Programs: HH Silver
Posts: 2,400
Originally Posted by prech
That's the standard response for CIP applications.

If you feel comfortable discussing your business, go ahead, give them a ring. Most recommend not calling to avoid the interview, but I didn't find it too bad. Perhaps view your credit report to verify you're <5/24, in case you need to plead your case
That makes me feel a little better, thanks. Any idea how long it takes to get a decision without calling? I was hoping to have the card and be able to use it at the end of the month when I go on vacation. Actually applied for it for a friend, and he has only ever had 3 chase cards in his life. Pretty sure only 1 in the last 24 months.

Last edited by tatterdema; Jan 3, 2018 at 3:04 am
tatterdema is offline  
Old Jan 3, 2018, 6:12 am
  #1303  
 
Join Date: Sep 2011
Posts: 1,857
Originally Posted by tatterdema
That makes me feel a little better, thanks. Any idea how long it takes to get a decision without calling? I was hoping to have the card and be able to use it at the end of the month when I go on vacation. Actually applied for it for a friend, and he has only ever had 3 chase cards in his life. Pretty sure only 1 in the last 24 months.
Without calling, it could take a couple days up to a couple weeks to be approved. Then a week+ to get the card via snail mail. Calling will speed up the process, but it will also subject you to many questions about your business that you might not be prepared to answer.
pallhedge is offline  
Old Jan 3, 2018, 11:21 am
  #1304  
FlyerTalk Evangelist
 
Join Date: Jan 2005
Location: home = LAX
Posts: 25,932
Originally Posted by prech
It seems quite a few folks have been able to procure 2+ Chase biz cards, but still somewhat YMMV. A family member tried to open a CIC, having already opened a CIP ~one year ago, and recon wouldn't approve it outright unless we closed the CIP in lieu of it.
But was this for business credit limit reasons, or because they didn't want you to have two Ink cards?

If the latter, that wouldn't be the same situation as the OP you were replying to, because that person has an Ink but wants to apply for a Marriott Business card.
sdsearch is offline  
Old Jan 3, 2018, 12:09 pm
  #1305  
 
Join Date: Jan 2013
Posts: 1,435
As a datapoint, I was recently declined for an Ink Business Preferred. The letter said i had too many cards opened in the last 24 months. That is true, as I'm at about 10/24 due to Amex and Citi offers. The wiki offers some vague info about if Business cards count in the 5/24 rule. In my case anyway, they do.
cheaptom is offline  


Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.