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Old Jan 19, 2017, 8:44 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: StartinSanDiego
Please read this Wiki before posting questions in the thread.

Do not post offers or requests for referral links in this thread! The proper thread for referral offers is here.
All Chase issued cards are here: https://creditcards.chase.com/sitemap

This thread--a continuation of previous discussions through May 2015 and December 2016--focuses on general Chase policies & practices for new applications. For information on specific Chase cards and their bonuses/terms/benefits, see the following threads and their associated wikis: Table of Contents
  1. Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?

  2. What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?

  3. Does the 5/24 rule apply to applications for all Chase cards?

  4. How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?

  5. How does Chase calculate the relevant 24-month period? By calendar months? By exact days?

  6. Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?

  7. Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?

  8. Can I apply for a specific Chase card and earn the bonus again after doing so previously?

  9. I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?

  10. I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?

  11. I wasn't auto-approved. Should I call in?

  12. How can I determine the deadline for meeting the spend requirement to earn the signup bonus?

  13. Once I meet the card's spend requirement, how soon will I receive my signup bonus points?

  14. Should I downgrade or cancel my existing cards before applying?

  15. Useful Chase telephone numbers

Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?
Chase does not have a known limit. However, several reports (for example) indicate that Chase is highly sensitive to multiple applications within a short time period, and that the second (or subsequent) applications run a substantial risk of being denied. In many cases, this is likely related to Chase's practice of allocating a large credit line (up to an applicant's personal maximum) when approving a new card such as the first application in a series. (See also the discussion below concerning aggregate Chase credit lines.)

What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?
Starting in May 2015, Chase began denying applications for its own personal cards (e.g., Sapphire Preferred, Freedom, Slate & Freedom Unlimited) if the applicant's credit report shows that she or he opened 5 or more credit cards with any card issuer in the prior 24 months ("the 5/24 rule").

For a few days in early September 2016, Chase included explicit language ("You will not be approved for this card if you have opened 5 or more bank cards in the past 24 months") on the application page for the Sapphire Reserve card--and then promptly removed it. The absence of this language on landing/application pages for the CSR or any other Chase card is not a reliable indicator of whether the 5/24 policy applies.

See the next section for co-branded cards exempt from the 5/24 policy, and the later section discussing potential ways around 5/24.

Does the 5/24 rule apply to applications for all Chase cards?
Previously the rule did not apply to applications for the Ink Plus business card or to co-branded cards such as United, Hyatt, IHG, etc. However, on May 22, 2016 Chase extended its 5/24 rule to cover Ink business cards and some co-branded cards. (Note that there were premature reports that Chase Ink Plus would be made subject to the rule in March 2016 (which did not happen), and that all co-branded cards would follow in April 2016 (also did not happen).)

Although we had numerous reports of applications prior to May 22 being denied for a United/Hyatt/IHG/WN card by a CSR citing the 5/24 rule, the available evidence strongly suggested that those applicants had other serious issues--multiple Chase applications in a short period; large existing Chase credit line--and that overzealous CSRs gratuitously (and erroneously) invoked the 5/24 rule in the past as an additional supposed justification for the denial. Thus, it is difficult to separate such false positives from any change in Chase policy.

Instead, the most useful data points are those where an applicant is approved for a Chase card despite being over 5/24. Since May 22, 2016, we have such reports for these co-branded cards (in order from oldest to newest for each card):
For a longer list of cards apparently not subject to 5/24, check this link:
In November 2018, Chase seems to have possibly expanded 5/24 to more cards, possibly including some mentioned above. See this link:
Please follow discussion in the thread for current updates.

How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?
The 24-month count includes personal cards opened at other banks, and even cards on which the applicant is only an authorized user and not the primary cardholder. Chase has been extremely inflexible with this policy, with agents stating that there is nothing they can do to circumvent this restriction. However, in some cases Chase may reconsider a denial if the applicant has <5 new cards excluding cards on which s/he is an authorized user. You may need to escalate to the next level of customer service agent, as many front-line agents seem to be unable or unwilling to remove the authorized user accounts from the count.

Note:

How does Chase calculate the relevant 24-month period? By calendar months? By exact days?
In February 2017, a FTer reported a successful application a day or two after dropping from 5/24 to 4/24. However, because Chase sometimes approves applicants who are at 5/24 exactly (see above), this data point does not conclusively prove that Chase drops cards from its calculation on the exact 24-month anniversary of the previous bonus.

Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?
No. Chase uses the information from your credit report, and closing an account doesn't make it disappear.

Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?
As to targeted mailers, we have insufficient anecdotal evidence to reach any reliable conclusions. (Reports suggesting no exemption from 5/24 here and here.)

There have been reports of people with more than 5 cards opened in the last 24 months being successful if they are already pre-approved for the card in question. To find out if you are pre-approved, you can call or go into a branch to ask. Success stories appear to be connected to Chase Private Client (CPC) status and the rollout of the Chase Sapphire Reserve card. In-branch pre-approvals (showing a green screen on the banker's computer) result in automatic approvals. Some (but not all) CPC clients had success in recon calls[[I]citation needed].

Can I apply for a specific Chase card and earn the bonus again after doing so previously?
It depends. A Chase card may be "churned" when an entirely new version becomes available. For example, business cards are distinct from personal/consumer cards. Note that simple variations among bonus offers do not amount to new versions/products for purposes of this rule.

Beginning in 2014, Chase began including explicit language in most of its offers, such as the following:
This new cardmember bonus offer is not available to either (i) current cardmembers of this consumer credit card, or (ii) previous cardmembers of this consumer credit card who received a new cardmember bonus for this consumer credit card within the last 24 months.
Effective August 2018, Chase imposed stringent additional restrictions on receiving the signup bonus for any version of the Sapphire card. See Sapphire (CSR & CSP) 48 months between bonuses, August 2018 and the master threads for each card (listed above) for details and discussion.

There are four key considerations in determining whether you can churn a given card:
  • The 5/24 policy discussed in detail above.
  • The 24-month bonus waiting period--in the case of Sapphire cards, the collective 48-month period--is measured not from the date of your previous application (or approval date, if different), but instead from the date you received the signup-related bonus on the previous card, which may be 3-4 months later than the approval date. The same rule applies regardless of the type of signup bonus received (points, miles, or free-night certs); anniversary benefits unrelated to spending requirements, such as annual IHG & Marriott certs, do not count as signup bonuses.
  • If you still have your old card of the same type, you're ineligible.
  • Chase's policy does not indicate whether there is also a minimum waiting period between cancellation and reapplication, and there is not yet sufficient anecdotal evidence from FTers to draw firm conclusions. At a minimum, a prudent churner will wait at least a week or two after cancellation before reapplying so that all of Chase's systems fully reflect that closure. (See first bullet point above.) At least one FTer has reported re-applying successfully 14 days after canceling the previous card.
Finally, note that if you reapply too soon, Chase may still issue you the new card. (This differs from some other card issuers, which may deny such applications outright.) In this case, Chase typically notifies you by letter within a month or two after approval that, as a previous cardholder, you will not receive the bonus a second time.

I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?
No. Being an additional user on someone else's account poses no bar to applying for that same card & bonus, except insofar as such cards may count toward the 5/24 rule (as discussed above).

I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?
Yes.

In the past, the conventional wisdom among FTers was that you were more likely to hurt your chances by closing an account or reducing CL unilaterally. However, substantial evidence from 2014 onward strongly indicates that Chase is increasingly likely to reject applications (or at least not auto-approve them) where an applicant has an existing total credit line that is high compared to his/her income & spending patterns. (For many members, the threshold appears to be in the $45K-60K range, but that is highly speculative.)

Recent reports suggest that closing accounts and/or voluntarily reducing credit lines increases the odds of auto-approval or in-branch pre-approval. (You can do either by calling or simply sending a secure message through your Chase online account. You do not need to provide a reason for the request.) For best results, keep at least $5K-10K in excess credit; if your application is not approved, you can always contact the reconsideration department and offer to reallocate that portion of your existing credit line. Note: despite allowing credit line to be moved between personal and business accounts in the past, Chase is no longer permitting such reallocation in either direction.

With respect to timing, it is better to reduce any CL as soon as you can conveniently do so, e.g., after meeting the bonus spend on a card you do not plan to use regularly thereafter. (Do not reduce CL on a given card if it would increase your "credit utiilization"--that is, the ratio of outstanding balance to CL--above ~30%. A high credit utilization number is a red flag for banks and can adversely affect your credit score.) Waiting until one's next application to lower a CL is less than optimal, as the reduced CL is not immediately recognized by all of Chase's systems.

There is no known minimum wait between lowering a CL and having the freed-up amount become available for purposes of a new application. A prudent applicant will, as recommended above, plan well in advance; failing that, an applicant would be wise to wait at least 24 hours between lowering a CL and applying for a new card.

I wasn't auto-approved. Should I call in?
It may be better to avoid calling Chase unless your application is denied. Many recent calls on pending applications led to denials, and many people report having success letting applications work their way through the system. Be patient. Time is on your side; increasingly, Chase CSRs are not.

If you do call, expect extensive and possibly hostile questioning. Be prepared to answer questions regarding the need for more credit, past credit apps for both Chase and other banks, income, business finances, etc. Know your CLs with Chase before you call so you know which card/s you are willing to decrease the CLs on. If the app is for a significant other who dislikes such calls, they can authorize you to speak on their behalf and hand the phone over to you.

How can I determine the deadline for meeting the spend requirement to earn the signup bonus?
Just send Chase a secure message (SM) through your online account. Although the deadline should in theory be N months from the date of approval (not the date of application or card activation)--where N is the number of months specified in the offer--Chase typically pads this period to account for the time required to fabricate and deliver physical cards. For example, a recent "3-month" deadline was in fact 114 days, as confirmed by Chase's SM confirmation.

Once I meet the card's spend requirement, how soon will I receive my signup bonus points?
Bonus points typically accrue at the close of the billing period in which you incur the corresponding charges. Points should appear in your hotel/airline account within a few days thereafter.

NOTE: If you complete your required spending in the last 7-10 days of the statement period, the bonus may not post until the following month's statement, even if the regular per-dollar points post on the first statement. This is normal behavior for Chase and is not worth a phone call.

Should I downgrade or cancel my existing cards before applying?
Useful Chase telephone numbers
(800) 432-3117 – General Application Status Line, automated
(800) 436-7927 – Alternative General Application Status Line, automated
(888) 609-7805 – Alternative Personal Reconsideration line with live rep
(888) 269-8690 - Business Credit Card Application Status Line, automated
(800) 453-9719 – Business Credit Card Reconsideration Line with live rep
(800) 955-9900 – General Card Services and Application status, automated
(888) 298-5623 – Credit Reallocation Office (Personal cards)
(800) 453-9719 – Credit Reallocation Office (Business cards)
(888) 622-7547 – Executive Offices
(877) 470-9042 – Personal Application Verification line with live rep
Twitter: @ChaseSupport
Note: In the past, automated telephone status reports stating that Chase would notify you in 2 weeks often resulted in an approval, whereas the "7-10 days" telephone recording often indicated imminent denial. In 2016, this pattern became increasingly unpredictable, with many applicants receiving approval despite an earlier "7-10 days" automated telephone message. As a result, automated telephone responses should not be regarded as reliable indicators of an application's likely outcome.
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Applying for Chase Credit Cards, 2017-2019

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Old May 8, 2019, 1:03 pm
  #2686  
 
Join Date: Feb 2003
Location: On strike
Posts: 8,135
Originally Posted by vanillabean
It seems strange though that Chase would forever allow you to get a bonus every five months with the same cards.
It's strange to Chase, too, as they very much do not allow that.
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Old May 8, 2019, 1:37 pm
  #2687  
 
Join Date: Aug 2015
Location: SFO
Programs: AS 75K (OW), SK Silver (*A), UR, MR
Posts: 3,346
Originally Posted by beltway
It's strange to Chase, too, as they very much do not allow that.
Let’s take a step back.

Got an Explorer card in March 2017.
Got an British Airways card in August 2017.
Got an Aer Lingus card in January 2018.
Got an Southwest card in June 2018.
Got an Freedom card in November 2018.

Closed the Explorer card in April 2019. Can I apply for a new Explorer card in May 2019 and get the bonus?

If I close the British Airways card in September 2019, can I apply for a new one in October 2019 and get the bonus?

etc etc.
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Old May 8, 2019, 1:56 pm
  #2688  
 
Join Date: Jul 2013
Posts: 1,784
Originally Posted by vanillabean

It seems strange though that Chase would forever allow you to get a bonus every five months with the same cards.
The point of confusion here is that it seemed you meant to get the same exact card over and over every five months. But what you actually meant is to get another (different) Chase card every five months. Which you seem to have done. But once having done that 5 times in 25 months, you now can't get another Chase card for 24 months after that final app. And even then, only if you hadn't gotten another personal card for 24 months before the very first Chase app.

All of which assuming, of course, you haven't gotten a personal card from ANY bank during those 73 months. So NO, you can't get Chase cards forever every 5 months.
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Old May 8, 2019, 2:23 pm
  #2689  
 
Join Date: Aug 2015
Location: SFO
Programs: AS 75K (OW), SK Silver (*A), UR, MR
Posts: 3,346
Originally Posted by RobertHanson
But once having done that 5 times in 25 months, you now can't get another Chase card for 24 months after that final app.
Why not though? The least recent of the five bonuses is outside the 24 months window, so I'm below 5/24.

The example in my prior post by the way is just that, not taken from my real life.
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Old May 8, 2019, 3:09 pm
  #2690  
mia
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Originally Posted by vanillabean
....The least recent of the five bonuses is outside the 24 months window, so I'm below 5/24.
There are two different rules which reference different 24 month periods, and both must be satisfied.

The "5/24" rules means you must have opened fewer than 5 personal card accounts in the past 24 months (from ALL issuers).

The terms of many Chase cards make you ineligible for a bonus until 24 months after you received a bonus for the same card. In your example you have not told us when you received the bonus, but it would be more recent than the month in which you opened the account.

Note also, the BA/IB/EI cards award incremental bonuses over a period of time, which means you are likely not eligible for another bonus for 36+ months from time opening.
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Old May 8, 2019, 4:32 pm
  #2691  
 
Join Date: Aug 2015
Location: SFO
Programs: AS 75K (OW), SK Silver (*A), UR, MR
Posts: 3,346
Originally Posted by mia
In your example you have not told us when you received the bonus,
Thank you, much appreciated. My example assumes the bonus to post the month after; 24 + 1 breaks even with 5 cards x 5 months. Any application takes place just as soon as possible following closing the identical former card (days after?) And feel free to purge any exceptions or technicalities (such as the 36+ months you mentioned and the non-Chase cards) that don’t fit into the spirit of my question.



Last edited by vanillabean; May 8, 2019 at 11:36 pm Reason: typos
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Old May 8, 2019, 7:03 pm
  #2692  
 
Join Date: Nov 2016
Posts: 532
Originally Posted by RobertHanson
For most of us the answer is FOREVER, since we will most likely never fall below 5/24.

But if you are somehow below 5/24, the answer for you is 24 months since the last time you received a UNITED card sign up bonus. Not the date you applied, nor the date you cancelled, but the date you received the bonus. (I'm assuming you haven't applied for any other Chase cards in the last couple of months.)
Thanks! I thought it was 24 months since my last bonus, but I wanted to check. And I am below 5/24. :-)
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Old May 9, 2019, 10:00 pm
  #2693  
 
Join Date: Jul 2018
Posts: 354
Originally Posted by RobertHanson
The point of confusion here is that it seemed you meant to get the same exact card over and over every five months. But what you actually meant is to get another (different) Chase card every five months. Which you seem to have done. But once having done that 5 times in 25 months, you now can't get another Chase card for 24 months after that final app. And even then, only if you hadn't gotten another personal card for 24 months before the very first Chase app.

All of which assuming, of course, you haven't gotten a personal card from ANY bank during those 73 months. So NO, you can't get Chase cards forever every 5 months.
Is there a Chase CC application rule you are referencing aside from 5/24? I'm not familiar with the exclusion you're referencing.
Assuming a person gets personal card A on month 1, card B on month 6, card C on month 11, and so forth to card E on month 21, they would then fall under 5/24 once again on month 25 or so, NOT 25 months after the final app (in this case card E).
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Old May 10, 2019, 11:29 am
  #2694  
 
Join Date: Jul 2013
Posts: 1,784
Originally Posted by 808traveler
Is there a Chase CC application rule you are referencing aside from 5/24? I'm not familiar with the exclusion you're referencing.
Assuming a person gets personal card A on month 1, card B on month 6, card C on month 11, and so forth to card E on month 21, they would then fall under 5/24 once again on month 25 or so, NOT 25 months after the final app (in this case card E).
Why are people posting fake examples of apps, and asking for detailed explanations of when to apply after those fake examples. The answer in all cases is that you can apply whenever you want, since those aren't real apps, they are only fake "examples", and Chase has no rule about applying after fake examples.

What part of: you can apply if you haven't opened more than 4 cards from any bank in 24 months, and haven't gotten the same sign up bonus in the past 24 months, don't people understand? I mean, it's not 'rocket surgery'.
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Old May 10, 2019, 11:58 am
  #2695  
 
Join Date: Jul 2018
Posts: 354
Originally Posted by RobertHanson
The point of confusion here is that it seemed you meant to get the same exact card over and over every five months. But what you actually meant is to get another (different) Chase card every five months. Which you seem to have done. But once having done that 5 times in 25 months, you now can't get another Chase card for 24 months after that final app. And even then, only if you hadn't gotten another personal card for 24 months before the very first Chase app.

All of which assuming, of course, you haven't gotten a personal card from ANY bank during those 73 months. So NO, you can't get Chase cards forever every 5 months.
Originally Posted by RobertHanson
Why are people posting fake examples of apps, and asking for detailed explanations of when to apply after those fake examples. The answer in all cases is that you can apply whenever you want, since those aren't real apps, they are only fake "examples", and Chase has no rule about applying after fake examples.

What part of: you can apply if you haven't opened more than 4 cards from any bank in 24 months, and haven't gotten the same sign up bonus in the past 24 months, don't people understand? I mean, it's not 'rocket surgery'.
Wow relax lol. I was just giving an example. And your response about 5/24 was incorrect, because all other things being equal the person doesn't have to wait 24 months after their final approval. It's 24 months after their FIRST approval.
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Old May 10, 2019, 5:32 pm
  #2696  
 
Join Date: Oct 2011
Posts: 24
Hi. I am not sure if it's been 24 months since I last applied and got the bonus for chase ink preferred.

I did sapphire preferred in 2017 January and ink preferred in March 2017, then southwest rqpid rewards June 2017, and southwest business card in august 2017. I also got the amazon chase card in June 2018. I tried to get another ink preferred card about 2 weeks ago. Should I try again every 2 weeks? Wait once a month? I don't remember exactly when I got the bonus points and have no way of checking.

I also got an amex business blue card last year and have no plans to cancel it. Right now I am at 4 credit cards(2 business and 2 personal) in the past 24 months and I think the only thing keeping me from getting another ink card is that it has not quite been 24 months since I've gotten the bonus from chase ink.

I kept the amazon card, and the southwest business card because they waived the annual fee and I wanted to keep a business card other then the amex blue. Right now Southwest rapid rewards is giving 60000 miles for signups and that offer expires June 10th 2019.

I plan on getting my next cards in this order:

Chase ink preferred
southwest rapid rewards
southwest rapid rewards premier business card

I guess my questions are,
1) when should I cancel my southwest rapid rewards premier card? I will probably apply for another in mid September. Maybe cancel the current one in mid august just to be safe?

2) when is it a good idea to make another application for a chase ink preferred card? It's definitely been 24 months since I applied for my last chase ink, but its been right around 24 months since I got the bonus. Is it a mistake to apply once a week?

Last edited by masterthespian; May 10, 2019 at 5:47 pm
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Old May 10, 2019, 5:33 pm
  #2697  
 
Join Date: Oct 2011
Posts: 24
Originally Posted by 808traveler
Wow relax lol. I was just giving an example. And your response about 5/24 was incorrect, because all other things being equal the person doesn't have to wait 24 months after their final approval. It's 24 months after their FIRST approval.
edit, that's an interesting question, I thought that chase tracks the dates of when you got the bonuses for said cards, not the amount of time from the getting approved for a card.
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Old May 10, 2019, 6:08 pm
  #2698  
 
Join Date: Jul 2018
Posts: 354
Originally Posted by masterthespian
edit, that's an interesting question, I thought that chase tracks the dates of when you got the bonuses for said cards, not the amount of time from the getting approved for a card.
My statement was only in regards to the Chase 5/24 restriction. It sounds like you're referring to the 24 month bonus restriction (per card), which is separate from 5/24.
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Old May 10, 2019, 7:02 pm
  #2699  
 
Join Date: Oct 2011
Posts: 24
Yeah I see that now.

I think the safest bet is to check the "just for you" offers on your chase page if you bank with chase.

RIght now I have zero credit card offers, just the "get 300 dollars for opening a chase checking account. Apparently just open a chase checking account, put 1000 dollars or more in it, make 5 debit card transactions and they will put 300 dollars into the account as a bonus offer. You must keep the account for 6 months.

But to be more on point, I am going to wait a couple weeks to see if some of the credit card offers make their way back to the "just for you" section of their site. I've been declined for a rapid rewards and ink preferred and am right about 24 months from receiving the bonus.

Is there any sort of limit to applying for a chase credit card on the same day? or same week?
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Old May 10, 2019, 7:10 pm
  #2700  
mia
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Join Date: Jun 2003
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Posts: 48,954
Originally Posted by masterthespian

Is there any sort of limit to applying for a chase credit card on the same day? or same week?
Yes. I strongly encourage you to read the Wikipost at the top of this thread, where you will find this type of recurring question answered.
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