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Applying for Chase Credit Cards, 2017 onward

Applying for Chase Credit Cards, 2017 onward

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Old Apr 17, 19, 12:25 am   -   Wikipost
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Last edit by: RNE
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Please read this Wiki before posting questions in the thread.

Do not post offers or requests for referral links in this thread! The proper thread for referral offers is here.

This thread--a continuation of previous discussions through May 2015 and December 2016--focuses on general Chase policies & practices for new applications. For information on specific Chase cards and their bonuses/terms/benefits, see the following threads and their associated wikis:
Table of Contents
  1. Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?

  2. What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?

  3. Does the 5/24 rule apply to applications for all Chase cards?

  4. How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?

  5. How does Chase calculate the relevant 24-month period? By calendar months? By exact days?

  6. Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?

  7. Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?

  8. Can I apply for a specific Chase card and earn the bonus again after doing so previously?

  9. I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?

  10. I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?

  11. I wasn't auto-approved. Should I call in?

  12. How can I determine the deadline for meeting the spend requirement to earn the signup bonus?

  13. Once I meet the card's spend requirement, how soon will I receive my signup bonus points?

  14. Should I downgrade or cancel my existing cards before applying?

  15. Useful Chase telephone numbers

Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?
Chase does not have a known limit. However, several reports (for example) indicate that Chase is highly sensitive to multiple applications within a short time period, and that the second (or subsequent) applications run a substantial risk of being denied. In many cases, this is likely related to Chase's practice of allocating a large credit line (up to an applicant's personal maximum) when approving a new card such as the first application in a series. (See also the discussion below concerning aggregate Chase credit lines.)

What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?
Starting in May 2015, Chase began denying applications for its own personal cards (e.g., Sapphire Preferred, Freedom, Slate & Freedom Unlimited) if the applicant's credit report shows that she or he opened 5 or more credit cards with any card issuer in the prior 24 months ("the 5/24 rule").

For a few days in early September 2016, Chase included explicit language ("You will not be approved for this card if you have opened 5 or more bank cards in the past 24 months") on the application page for the Sapphire Reserve card--and then promptly removed it. The absence of this language on landing/application pages for the CSR or any other Chase card is not a reliable indicator of whether the 5/24 policy applies.

See the next section for co-branded cards exempt from the 5/24 policy, and the later section discussing potential ways around 5/24.

Does the 5/24 rule apply to applications for all Chase cards?
Previously the rule did not apply to applications for the Ink Plus business card or to co-branded cards such as United, Hyatt, IHG, etc. However, on May 22, 2016 Chase extended its 5/24 rule to cover Ink business cards and some co-branded cards. (Note that there were premature reports that Chase Ink Plus would be made subject to the rule in March 2016 (which did not happen), and that all co-branded cards would follow in April 2016 (also did not happen).)

Although we had numerous reports of applications prior to May 22 being denied for a United/Hyatt/IHG/WN card by a CSR citing the 5/24 rule, the available evidence strongly suggested that those applicants had other serious issues--multiple Chase applications in a short period; large existing Chase credit line--and that overzealous CSRs gratuitously (and erroneously) invoked the 5/24 rule in the past as an additional supposed justification for the denial. Thus, it is difficult to separate such false positives from any change in Chase policy.

Instead, the most useful data points are those where an applicant is approved for a Chase card despite being over 5/24. Since May 22, 2016, we have such reports for these co-branded cards (in order from oldest to newest for each card):
For a longer list of cards apparently not subject to 5/24, check this link:
http://www.doctorofcredit.com/chase-...ail-need-know/
In November 2018, Chase seems to have possibly expanded 5/24 to more cards, possibly including some mentioned above. See this link:
]https://www.doctorofcredit.com/has-c...-have-no-idea/
Please follow discussion in the thread for current updates.

How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?
The 24-month count includes personal cards opened at other banks, and even cards on which the applicant is only an authorized user and not the primary cardholder. Chase has been extremely inflexible with this policy, with agents stating that there is nothing they can do to circumvent this restriction. However, in some cases Chase may reconsider a denial if the applicant has <5 new cards excluding cards on which s/he is an authorized user. You may need to escalate to the next level of customer service agent, as many front-line agents seem to be unable or unwilling to remove the authorized user accounts from the count.

Note:

How does Chase calculate the relevant 24-month period? By calendar months? By exact days?
In February 2017, a FTer reported a successful application a day or two after dropping from 5/24 to 4/24. However, because Chase sometimes approves applicants who are at 5/24 exactly (see above), this data point does not conclusively prove that Chase drops cards from its calculation on the exact 24-month anniversary of the previous bonus.

Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?
No. Chase uses the information from your credit report, and closing an account doesn't make it disappear.

Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?
As to targeted mailers, we have insufficient anecdotal evidence to reach any reliable conclusions. (Reports suggesting no exemption from 5/24 here and here.)

There have been reports of people with more than 5 cards opened in the last 24 months being successful if they are already pre-approved for the card in question. To find out if you are pre-approved, you can call or go into a branch to ask. Success stories appear to be connected to Chase Private Client (CPC) status and the rollout of the Chase Sapphire Reserve card. In-branch pre-approvals (showing a green screen on the banker's computer) result in automatic approvals. Some (but not all) CPC clients had success in recon calls[[I]citation needed].

Can I apply for a specific Chase card and earn the bonus again after doing so previously?
It depends. A Chase card may be "churned" when an entirely new version becomes available. For example, business cards are distinct from personal/consumer cards. Note that simple variations among bonus offers do not amount to new versions/products for purposes of this rule.

Beginning in 2014, Chase began including explicit language in most of its offers, such as the following:
This new cardmember bonus offer is not available to either (i) current cardmembers of this consumer credit card, or (ii) previous cardmembers of this consumer credit card who received a new cardmember bonus for this consumer credit card within the last 24 months.
Effective August 2018, Chase imposed stringent additional restrictions on receiving the signup bonus for any version of the Sapphire card. See Sapphire (CSR & CSP) 48 months between bonuses, August 2018 and the master threads for each card (listed above) for details and discussion.

There are four key considerations in determining whether you can churn a given card:
  • The 5/24 policy discussed in detail above.
  • The 24-month bonus waiting period--in the case of Sapphire cards, the collective 48-month period--is measured not from the date of your previous application (or approval date, if different), but instead from the date you received the signup-related bonus on the previous card, which may be 3-4 months later than the approval date. The same rule applies regardless of the type of signup bonus received (points, miles, or free-night certs); anniversary benefits unrelated to spending requirements, such as annual IHG & Marriott certs, do not count as signup bonuses.
  • If you still have your old card of the same type, you're ineligible.
  • Chase's policy does not indicate whether there is also a minimum waiting period between cancellation and reapplication, and there is not yet sufficient anecdotal evidence from FTers to draw firm conclusions. At a minimum, a prudent churner will wait at least a week or two after cancellation before reapplying so that all of Chase's systems fully reflect that closure. (See first bullet point above.) At least one FTer has reported re-applying successfully 14 days after canceling the previous card.
Finally, note that if you reapply too soon, Chase may still issue you the new card. (This differs from some other card issuers, which may deny such applications outright.) In this case, Chase typically notifies you by letter within a month or two after approval that, as a previous cardholder, you will not receive the bonus a second time.

I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?
No. Being an additional user on someone else's account poses no bar to applying for that same card & bonus, except insofar as such cards may count toward the 5/24 rule (as discussed above).

I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?
Yes.

In the past, the conventional wisdom among FTers was that you were more likely to hurt your chances by closing an account or reducing CL unilaterally. However, substantial evidence from 2014 onward strongly indicates that Chase is increasingly likely to reject applications (or at least not auto-approve them) where an applicant has an existing total credit line that is high compared to his/her income & spending patterns. (For many members, the threshold appears to be in the $45K-60K range, but that is highly speculative.)

Recent reports suggest that closing accounts and/or voluntarily reducing credit lines increases the odds of auto-approval or in-branch pre-approval. (You can do either by calling or simply sending a secure message through your Chase online account. You do not need to provide a reason for the request.) For best results, keep at least $5K-10K in excess credit; if your application is not approved, you can always contact the reconsideration department and offer to reallocate that portion of your existing credit line. Note: despite allowing credit line to be moved between personal and business accounts in the past, Chase is no longer permitting such reallocation in either direction.

With respect to timing, it is better to reduce any CL as soon as you can conveniently do so, e.g., after meeting the bonus spend on a card you do not plan to use regularly thereafter. (Do not reduce CL on a given card if it would increase your "credit utiilization"--that is, the ratio of outstanding balance to CL--above ~30%. A high credit utilization number is a red flag for banks and can adversely affect your credit score.) Waiting until one's next application to lower a CL is less than optimal, as the reduced CL is not immediately recognized by all of Chase's systems.

There is no known minimum wait between lowering a CL and having the freed-up amount become available for purposes of a new application. A prudent applicant will, as recommended above, plan well in advance; failing that, an applicant would be wise to wait at least 24 hours between lowering a CL and applying for a new card.

I wasn't auto-approved. Should I call in?
It may be better to avoid calling Chase unless your application is denied. Many recent calls on pending applications led to denials, and many people report having success letting applications work their way through the system. Be patient. Time is on your side; increasingly, Chase CSRs are not.

If you do call, expect extensive and possibly hostile questioning. Be prepared to answer questions regarding the need for more credit, past credit apps for both Chase and other banks, income, business finances, etc. Know your CLs with Chase before you call so you know which card/s you are willing to decrease the CLs on. If the app is for a significant other who dislikes such calls, they can authorize you to speak on their behalf and hand the phone over to you.

How can I determine the deadline for meeting the spend requirement to earn the signup bonus?
Just send Chase a secure message (SM) through your online account. Although the deadline should in theory be N months from the date of approval (not the date of application or card activation)--where N is the number of months specified in the offer--Chase typically pads this period to account for the time required to fabricate and deliver physical cards. For example, a recent "3-month" deadline was in fact 114 days, as confirmed by Chase's SM confirmation.

Once I meet the card's spend requirement, how soon will I receive my signup bonus points?
Bonus points typically accrue at the close of the billing period in which you incur the corresponding charges. Points should appear in your hotel/airline account within a few days thereafter.

NOTE: If you complete your required spending in the last 7-10 days of the statement period, the bonus may not post until the following month's statement, even if the regular per-dollar points post on the first statement. This is normal behavior for Chase and is not worth a phone call.

Should I downgrade or cancel my existing cards before applying?
See the discussion at

Useful Chase telephone numbers
(800) 432-3117 General Application Status Line, automated
(800) 436-7927 Alternative General Application Status Line, automated
(888) 609-7805 Alternative Personal Reconsideration line with live rep
(800) 453-9719 Business Credit Card Reconsideration Line with live rep
(800) 955-9900 General Card Services and Application status, automated
(888) 298-5623 Credit Reallocation Office (Personal cards)
(800) 453-9719 Credit Reallocation Office (Business cards)
(888) 622-7547 Executive Offices
(877) 470-9042 Personal Application Verification line with live rep
Twitter: @ChaseSupport
Note: In the past, automated telephone status reports stating that Chase would notify you in 2 weeks often resulted in an approval, whereas the "7-10 days" telephone recording often indicated imminent denial. In 2016, this pattern became increasingly unpredictable, with many applicants receiving approval despite an earlier "7-10 days" automated telephone message. As a result, automated telephone responses should not be regarded as reliable indicators of an application's likely outcome.
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Old Mar 8, 19, 2:10 pm
  #2506  
 
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Applied for the CSR and received the following email:

"We have received your request for a Chase credit card. We'll let you know our decision as soon as possible."

Any thoughts on what this means? I have never received this specific response before.

Thanks.
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Old Mar 8, 19, 3:59 pm
  #2507  
 
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Originally Posted by Travel22 View Post
Applied for the CSR and received the following email:

"We have received your request for a Chase credit card. We'll let you know our decision as soon as possible."

Any thoughts on what this means? I have never received this specific response before.

Thanks.
That's pretty much the standard Chase response for non-instantly approved applications these days. Call the automated status line after 24 hours or so to see if it changes to the 7-10 days or the 14 days message. Or - call the recon line and see if there's any information they are specifically seeking; many times it's just ID verification.
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Old Mar 9, 19, 6:59 am
  #2508  
 
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Originally Posted by pancakeman27 View Post
Hi - So the new recommendation is to wait for the 2nd month before applying for your 2nd card? Is that 1 month from application date or approval date?
It's not a recommendation. It's the bare minimum if you're applying for a business card. The recommendation is to space your Chase applications out by 2-3 months if you want to continue getting approved.
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Old Mar 9, 19, 5:41 pm
  #2509  
 
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Originally Posted by FrugalShopper View Post
If you paid the card from a linked non-chase bank account, it will take around a week to free up the available credit. Payment shows, but credit doesn't free up. This is normal behavior and nothing to be alarmed about.
You're right. Took about a week but everything is back to normal.
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Old Mar 10, 19, 6:26 am
  #2510  
 
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Yes. Thank you for the insight. There are many posts on which cards are not 'subject' to 5/24, which are pretty much which cards can you still get after one has exceeded the 5/24 where we are looking at it from the perspective of which cards can we get that will not be counted in the 5/24 equation (ie. BoA,Amex business cards and such).
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Old Mar 10, 19, 11:24 am
  #2511  
 
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My SO got the business ink preferred around 2.5 months back and recently got the welcome bonus (80k points). Want to apply for the Ink Business cash card(50k bonus), but recently got the letter from Chase stating they will convert that card as she is works for a govt entity (which she does not). While I have read that we can call and get them to reconsider, I infact don't have much issues with them refunding the fees and converting the card as have some time to transfer her points to her personal CSP.

She is also 5/24 BUT one is a AU, so will probably need to be reviewed by a supervisor.

Wondering if considering the above two points, it makes sense to apply for her Chase ink cash card and later speak on their reconsideration line or should I just give this card a pass for now. Have not applied for any other bank card in last 2 years for her, to ensure we get the Chase cards 1st because of their obvious strict rules.

Thoughts appreciated.
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Old Mar 10, 19, 2:04 pm
  #2512  
mia
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Originally Posted by Studentvoyager96 View Post
I believe the reasons were "too many inquiries and limited credit history"
I do not see that anything much would have changed between November and March.
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Old Mar 10, 19, 3:38 pm
  #2513  
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Freedom vs. Freedom Unlimited

In January 2015 I applied, and was approved, for the Freedom card.

In July 2018 I PC'd that card to the CSR, which I have to this day.

Would I be eligible for the Freedom Unlimited welcome bonus if I applied for that card today?
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Old Mar 10, 19, 3:40 pm
  #2514  
mia
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Yes, Freedom and Unlimited are separate products.
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Old Mar 13, 19, 10:56 am
  #2515  
 
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My wife applied for the Chase Bonvoy personal card. Her app went pending 10 days ago, no response yet. I'm surprised as she is not a churner.... High income, 840+ credit score, only opens 1-2 accounts per year. If anyone's app could get auto approved it should have been hers. I'll have her call recon soon.
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Old Mar 13, 19, 11:51 am
  #2516  
 
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You rarely get a response. Check her online account to see if the card showed up, or call the automated line to find out the status.
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Old Mar 14, 19, 11:11 am
  #2517  
 
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Originally Posted by darthbimmer View Post
My wife applied for the Chase Bonvoy personal card. Her app went pending 10 days ago, no response yet. I'm surprised as she is not a churner.... High income, 840+ credit score, only opens 1-2 accounts per year. If anyone's app could get auto approved it should have been hers. I'll have her call recon soon.
Update: DW called the automated status line (number in the FAQ) Mar 13 and was told she was approved Mar 11. Still surprised it took a week given her stellar credit history. Lesson: Chase doesn't notify you of the outcome of a pending app, except via snailmail.
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Old Mar 17, 19, 2:40 pm
  #2518  
 
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Originally Posted by darthbimmer View Post
Update: DW called the automated status line (number in the FAQ) Mar 13 and was told she was approved Mar 11. Still surprised it took a week given her stellar credit history. Lesson: Chase doesn't notify you of the outcome of a pending app, except via snailmail.
Wow! 3 days for this thread and only 'crickets'. I guess the final person interested in this thread finally went past 4/24.
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Old Mar 17, 19, 3:30 pm
  #2519  
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Originally Posted by RobertHanson View Post
Wow! 3 days for this thread and only 'crickets'. I guess the final person interested in this thread finally went past 4/24.
I did a big bang of applications 23 months ago, so I'll be way under 5/24 all of a sudden and hot to trot.
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Old Mar 18, 19, 12:13 am
  #2520  
 
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Any downside to cancel & reapply for Sapphire card?

I've had a Chase Sapphire Preferred for more than 5 years. With the new 60k point welcome bonus, should I simply close and immediately reapply for the card?
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