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Old Jan 19, 2017, 8:44 pm
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Last edit by: StartinSanDiego
Please read this Wiki before posting questions in the thread.

Do not post offers or requests for referral links in this thread! The proper thread for referral offers is here.
All Chase issued cards are here: https://creditcards.chase.com/sitemap

This thread--a continuation of previous discussions through May 2015 and December 2016--focuses on general Chase policies & practices for new applications. For information on specific Chase cards and their bonuses/terms/benefits, see the following threads and their associated wikis: Table of Contents
  1. Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?

  2. What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?

  3. Does the 5/24 rule apply to applications for all Chase cards?

  4. How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?

  5. How does Chase calculate the relevant 24-month period? By calendar months? By exact days?

  6. Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?

  7. Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?

  8. Can I apply for a specific Chase card and earn the bonus again after doing so previously?

  9. I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?

  10. I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?

  11. I wasn't auto-approved. Should I call in?

  12. How can I determine the deadline for meeting the spend requirement to earn the signup bonus?

  13. Once I meet the card's spend requirement, how soon will I receive my signup bonus points?

  14. Should I downgrade or cancel my existing cards before applying?

  15. Useful Chase telephone numbers

Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?
Chase does not have a known limit. However, several reports (for example) indicate that Chase is highly sensitive to multiple applications within a short time period, and that the second (or subsequent) applications run a substantial risk of being denied. In many cases, this is likely related to Chase's practice of allocating a large credit line (up to an applicant's personal maximum) when approving a new card such as the first application in a series. (See also the discussion below concerning aggregate Chase credit lines.)

What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?
Starting in May 2015, Chase began denying applications for its own personal cards (e.g., Sapphire Preferred, Freedom, Slate & Freedom Unlimited) if the applicant's credit report shows that she or he opened 5 or more credit cards with any card issuer in the prior 24 months ("the 5/24 rule").

For a few days in early September 2016, Chase included explicit language ("You will not be approved for this card if you have opened 5 or more bank cards in the past 24 months") on the application page for the Sapphire Reserve card--and then promptly removed it. The absence of this language on landing/application pages for the CSR or any other Chase card is not a reliable indicator of whether the 5/24 policy applies.

See the next section for co-branded cards exempt from the 5/24 policy, and the later section discussing potential ways around 5/24.

Does the 5/24 rule apply to applications for all Chase cards?
Previously the rule did not apply to applications for the Ink Plus business card or to co-branded cards such as United, Hyatt, IHG, etc. However, on May 22, 2016 Chase extended its 5/24 rule to cover Ink business cards and some co-branded cards. (Note that there were premature reports that Chase Ink Plus would be made subject to the rule in March 2016 (which did not happen), and that all co-branded cards would follow in April 2016 (also did not happen).)

Although we had numerous reports of applications prior to May 22 being denied for a United/Hyatt/IHG/WN card by a CSR citing the 5/24 rule, the available evidence strongly suggested that those applicants had other serious issues--multiple Chase applications in a short period; large existing Chase credit line--and that overzealous CSRs gratuitously (and erroneously) invoked the 5/24 rule in the past as an additional supposed justification for the denial. Thus, it is difficult to separate such false positives from any change in Chase policy.

Instead, the most useful data points are those where an applicant is approved for a Chase card despite being over 5/24. Since May 22, 2016, we have such reports for these co-branded cards (in order from oldest to newest for each card):
For a longer list of cards apparently not subject to 5/24, check this link:
In November 2018, Chase seems to have possibly expanded 5/24 to more cards, possibly including some mentioned above. See this link:
Please follow discussion in the thread for current updates.

How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?
The 24-month count includes personal cards opened at other banks, and even cards on which the applicant is only an authorized user and not the primary cardholder. Chase has been extremely inflexible with this policy, with agents stating that there is nothing they can do to circumvent this restriction. However, in some cases Chase may reconsider a denial if the applicant has <5 new cards excluding cards on which s/he is an authorized user. You may need to escalate to the next level of customer service agent, as many front-line agents seem to be unable or unwilling to remove the authorized user accounts from the count.

Note:

How does Chase calculate the relevant 24-month period? By calendar months? By exact days?
In February 2017, a FTer reported a successful application a day or two after dropping from 5/24 to 4/24. However, because Chase sometimes approves applicants who are at 5/24 exactly (see above), this data point does not conclusively prove that Chase drops cards from its calculation on the exact 24-month anniversary of the previous bonus.

Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?
No. Chase uses the information from your credit report, and closing an account doesn't make it disappear.

Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?
As to targeted mailers, we have insufficient anecdotal evidence to reach any reliable conclusions. (Reports suggesting no exemption from 5/24 here and here.)

There have been reports of people with more than 5 cards opened in the last 24 months being successful if they are already pre-approved for the card in question. To find out if you are pre-approved, you can call or go into a branch to ask. Success stories appear to be connected to Chase Private Client (CPC) status and the rollout of the Chase Sapphire Reserve card. In-branch pre-approvals (showing a green screen on the banker's computer) result in automatic approvals. Some (but not all) CPC clients had success in recon calls[[I]citation needed].

Can I apply for a specific Chase card and earn the bonus again after doing so previously?
It depends. A Chase card may be "churned" when an entirely new version becomes available. For example, business cards are distinct from personal/consumer cards. Note that simple variations among bonus offers do not amount to new versions/products for purposes of this rule.

Beginning in 2014, Chase began including explicit language in most of its offers, such as the following:
This new cardmember bonus offer is not available to either (i) current cardmembers of this consumer credit card, or (ii) previous cardmembers of this consumer credit card who received a new cardmember bonus for this consumer credit card within the last 24 months.
Effective August 2018, Chase imposed stringent additional restrictions on receiving the signup bonus for any version of the Sapphire card. See Sapphire (CSR & CSP) 48 months between bonuses, August 2018 and the master threads for each card (listed above) for details and discussion.

There are four key considerations in determining whether you can churn a given card:
  • The 5/24 policy discussed in detail above.
  • The 24-month bonus waiting period--in the case of Sapphire cards, the collective 48-month period--is measured not from the date of your previous application (or approval date, if different), but instead from the date you received the signup-related bonus on the previous card, which may be 3-4 months later than the approval date. The same rule applies regardless of the type of signup bonus received (points, miles, or free-night certs); anniversary benefits unrelated to spending requirements, such as annual IHG & Marriott certs, do not count as signup bonuses.
  • If you still have your old card of the same type, you're ineligible.
  • Chase's policy does not indicate whether there is also a minimum waiting period between cancellation and reapplication, and there is not yet sufficient anecdotal evidence from FTers to draw firm conclusions. At a minimum, a prudent churner will wait at least a week or two after cancellation before reapplying so that all of Chase's systems fully reflect that closure. (See first bullet point above.) At least one FTer has reported re-applying successfully 14 days after canceling the previous card.
Finally, note that if you reapply too soon, Chase may still issue you the new card. (This differs from some other card issuers, which may deny such applications outright.) In this case, Chase typically notifies you by letter within a month or two after approval that, as a previous cardholder, you will not receive the bonus a second time.

I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?
No. Being an additional user on someone else's account poses no bar to applying for that same card & bonus, except insofar as such cards may count toward the 5/24 rule (as discussed above).

I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?
Yes.

In the past, the conventional wisdom among FTers was that you were more likely to hurt your chances by closing an account or reducing CL unilaterally. However, substantial evidence from 2014 onward strongly indicates that Chase is increasingly likely to reject applications (or at least not auto-approve them) where an applicant has an existing total credit line that is high compared to his/her income & spending patterns. (For many members, the threshold appears to be in the $45K-60K range, but that is highly speculative.)

Recent reports suggest that closing accounts and/or voluntarily reducing credit lines increases the odds of auto-approval or in-branch pre-approval. (You can do either by calling or simply sending a secure message through your Chase online account. You do not need to provide a reason for the request.) For best results, keep at least $5K-10K in excess credit; if your application is not approved, you can always contact the reconsideration department and offer to reallocate that portion of your existing credit line. Note: despite allowing credit line to be moved between personal and business accounts in the past, Chase is no longer permitting such reallocation in either direction.

With respect to timing, it is better to reduce any CL as soon as you can conveniently do so, e.g., after meeting the bonus spend on a card you do not plan to use regularly thereafter. (Do not reduce CL on a given card if it would increase your "credit utiilization"--that is, the ratio of outstanding balance to CL--above ~30%. A high credit utilization number is a red flag for banks and can adversely affect your credit score.) Waiting until one's next application to lower a CL is less than optimal, as the reduced CL is not immediately recognized by all of Chase's systems.

There is no known minimum wait between lowering a CL and having the freed-up amount become available for purposes of a new application. A prudent applicant will, as recommended above, plan well in advance; failing that, an applicant would be wise to wait at least 24 hours between lowering a CL and applying for a new card.

I wasn't auto-approved. Should I call in?
It may be better to avoid calling Chase unless your application is denied. Many recent calls on pending applications led to denials, and many people report having success letting applications work their way through the system. Be patient. Time is on your side; increasingly, Chase CSRs are not.

If you do call, expect extensive and possibly hostile questioning. Be prepared to answer questions regarding the need for more credit, past credit apps for both Chase and other banks, income, business finances, etc. Know your CLs with Chase before you call so you know which card/s you are willing to decrease the CLs on. If the app is for a significant other who dislikes such calls, they can authorize you to speak on their behalf and hand the phone over to you.

How can I determine the deadline for meeting the spend requirement to earn the signup bonus?
Just send Chase a secure message (SM) through your online account. Although the deadline should in theory be N months from the date of approval (not the date of application or card activation)--where N is the number of months specified in the offer--Chase typically pads this period to account for the time required to fabricate and deliver physical cards. For example, a recent "3-month" deadline was in fact 114 days, as confirmed by Chase's SM confirmation.

Once I meet the card's spend requirement, how soon will I receive my signup bonus points?
Bonus points typically accrue at the close of the billing period in which you incur the corresponding charges. Points should appear in your hotel/airline account within a few days thereafter.

NOTE: If you complete your required spending in the last 7-10 days of the statement period, the bonus may not post until the following month's statement, even if the regular per-dollar points post on the first statement. This is normal behavior for Chase and is not worth a phone call.

Should I downgrade or cancel my existing cards before applying?
Useful Chase telephone numbers
(800) 432-3117 – General Application Status Line, automated
(800) 436-7927 – Alternative General Application Status Line, automated
(888) 609-7805 – Alternative Personal Reconsideration line with live rep
(888) 269-8690 - Business Credit Card Application Status Line, automated
(800) 453-9719 – Business Credit Card Reconsideration Line with live rep
(800) 955-9900 – General Card Services and Application status, automated
(888) 298-5623 – Credit Reallocation Office (Personal cards)
(800) 453-9719 – Credit Reallocation Office (Business cards)
(888) 622-7547 – Executive Offices
(877) 470-9042 – Personal Application Verification line with live rep
Twitter: @ChaseSupport
Note: In the past, automated telephone status reports stating that Chase would notify you in 2 weeks often resulted in an approval, whereas the "7-10 days" telephone recording often indicated imminent denial. In 2016, this pattern became increasingly unpredictable, with many applicants receiving approval despite an earlier "7-10 days" automated telephone message. As a result, automated telephone responses should not be regarded as reliable indicators of an application's likely outcome.
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Applying for Chase Credit Cards, 2017-2019

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Old Jan 20, 2019, 10:33 am
  #2371  
 
Join Date: Feb 2003
Location: On strike
Posts: 8,135
Originally Posted by Explore
Business card application filed January 3 and immediately acknowledged by e-mail. Was informed they need time to make a decision. Called automated status line but they don’t recognize the SSN I used (application asks sole proprietors to use SSN and not EIN). Decided not to speak to a human.

Sixteen days later, on January 19, I received a letter in the mail dated January 15, asking for evidence of business’ legal name. Suggested evidence included IRS confirmation of EIN under the business’ name. Asked to fax it in - letter stated it could be faxed from a Chase branch. No problem, will take care of that on the next biz day, Stay tuned.....
Some years ago, I had a similar experience: biz card app wasn’t recognized by the automated system, and even after a few days a CSR wasn’t able to locate it. (I’m certain I posted about it on FT at the time because it seemed so odd.) My takeaway is that this happens only on biz cards; unclear to me how common it is, as we’re usually insta-approved.
beltway is offline  
Old Jan 20, 2019, 12:23 pm
  #2372  
 
Join Date: Mar 2013
Programs: HHonors Diamond, IHG Plat, Club Carlson Gold, SPG Gold, Marriott Gold
Posts: 316
Originally Posted by Explore
It's now 2 weeks since I applied for a Chase Business Card, and 10 days since I followed that with a Hyatt card application. Both applications were immediately acknowledged by e-mail stating that they needed time to decide.

How long do you have to wait for a decision these days? I didn't call since reports of success are mixed.

And how does Chase communicate the decision - by mail or e-mail?

I'm a 2/24 Private Client with credit score over 800, although none of that seems to make much difference these days.

Thanks for any data points....
Applied for a CIP (legit side business, sole prop) on 1/7, went pending. On 1/16, referrer (me) received an email notifying me that I'll receive 20k referral bonus. Applicant received card on 1/18 or 1/19.

ETA: applicant did not call recon.
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Old Jan 20, 2019, 3:45 pm
  #2373  
mia
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Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,953
Originally Posted by jamesbondc
.... the same bank....
The answer depends on the issuer. Please tell us the name of the bank, and someone will summarize their policy, or direct you to a thread with the information.
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Old Jan 20, 2019, 4:53 pm
  #2374  
 
Join Date: Sep 2009
Posts: 268
Originally Posted by mia
The answer depends on the issuer. Please tell us the name of the bank, and someone will summarize their policy, or direct you to a thread with the information.
Chase.
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Old Jan 20, 2019, 4:55 pm
  #2375  
 
Join Date: Dec 2010
Location: Indianapolis
Programs: Hilton-Diamond Lifetime Platinum AA UA, WN-CP, SPG Gold.
Posts: 7,377
Same day, no problem, done it.

they will even move credit lines,

Chase no problem.
satman40 is offline  
Old Jan 23, 2019, 9:07 am
  #2376  
 
Join Date: Jan 2000
Posts: 369
Too Many Applications Pending? [Bus + Personal]

I applied for the SW Personal and Business Cards. I'm well under 5/24. I needed to call in to lift my credit freeze. After working through that, the Business card was approved immediately, but the personal card was denied because of too many applications pending. Phone rep said I would get a letter in 1-2 weeks and to call the number on the letter.

I thought the whole point of separate personal and business cards was that you could apply for both ?!

No other applications recently opened anywhere.

Suggestions? Number to call? Would really like to expedite this because I have upcoming use planned to meet the spending threshold

Many thanks
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Old Jan 23, 2019, 3:45 pm
  #2377  
 
Join Date: Dec 2011
Programs: CX MPC GO; Golden Circle nobody!
Posts: 249
This is kinda a weird question--no flaming please!

So I have a Chase Sapphire (just the normal card) with a beginner's credit limit of 6500.(!!) My credit isn't great (!!!) because I have been living passively on family trust income for a long time. Yet I have managed to put 127k (!!!!!) on this one card in the year of 2018. I am basically using this card as debit.

How can I convince Chase to give me something else--such as either a credit increase or let me switch to another product?
nsolitude is offline  
Old Jan 23, 2019, 3:55 pm
  #2378  
 
Join Date: Aug 2003
Location: Seattle, WA. USA
Programs: MR, AA, UA, DL, AVIS and growing
Posts: 1,172
Credit

Originally Posted by nsolitude
This is kinda a weird question--no flaming please!

So I have a Chase Sapphire (just the normal card) with a beginner's credit limit of 6500.(!!) My credit isn't great (!!!) because I have been living passively on family trust income for a long time. Yet I have managed to put 127k (!!!!!) on this one card in the year of 2018. I am basically using this card as debit.

How can I convince Chase to give me something else--such as either a credit increase or let me switch to another product?
1. What is your current credit score?
2. How much do you report as income on tax return?

You can collect bank statements showing regular amounts deposited, payment to Chase, then proceed to a Chase Bank relationship manager to coordinate all the details when you request a credit increase.

If you can afford $10,000/month CC payments regularly to Chase as you claim, can show a bank account with deposits regularly from an institution Chase certainly will increase the credit limit but you need the documentation.
euromannn is offline  
Old Jan 23, 2019, 10:04 pm
  #2379  
 
Join Date: May 2012
Location: NYC
Programs: AA PLT
Posts: 223
Originally Posted by thewhitezone
Virtually same scenario for me here. Been on the sidelines a while (enough time to dip below 5/24 and have credit score bounce back to near 800. ) A new project offers the opportunity to have a new income stream, with some new expenses. Decided to go for the Ink 80k. Got the pending message. Back when, I'd wait a day or two then call in recon. Better to call or not to call ?
just being my own data point. I decided against calling in. Waited it out 15 days then today received notice that my new Ink was on the way. Patience pays.
StartinSanDiego likes this.
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Old Jan 24, 2019, 10:06 am
  #2380  
RNE
 
Join Date: Sep 2005
Location: JZRO
Posts: 9,169
CURRENTLY:
I am 5/24 today. In July, I will be 2/24. FICO ~820
Chase cards I have:
CF (5+yrs), CL=$5k
CFU (3+yrs), CL=$24k
CSR (2+yrs), CL=$15k
UA EXP (4+yrs), CL=$9k

PLAN:
  • May 1: Close my CFU. (Note: I never received a signup bonus for CFU because I PC'd to it from a Slate card.)
  • July 1: Apply for CFU.
  • July 1: Apply for INK.
RNE, wondering if anyone sees any hitches with this plan.
RNE is offline  
Old Jan 24, 2019, 10:20 am
  #2381  
mia
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Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,953
Originally Posted by RNE
[Apply for INK.
Which: Preferred, Cash or Unlimited?
mia is offline  
Old Jan 24, 2019, 10:43 am
  #2382  
RNE
 
Join Date: Sep 2005
Location: JZRO
Posts: 9,169
Originally Posted by mia
Which: Preferred, Cash or Unlimited?
I'm undecided about which INK, but probably the "Preferred" for its 80,000 point signup bonus.
RNE is offline  
Old Jan 24, 2019, 11:05 am
  #2383  
 
Join Date: Jan 2003
Location: New York, NY, USA
Programs: UA 1K - 2.1MM, HH LT Diamond, IHG Diamond, Bonvoy LT Titanium, Hyatt Glob
Posts: 766
Originally Posted by RNE
CURRENTLY:
I am 5/24 today. In July, I will be 2/24. FICO ~820
Chase cards I have:
CF (5+yrs), CL=$5k
CFU (3+yrs), CL=$24k
CSR (2+yrs), CL=$15k
UA EXP (4+yrs), CL=$9k

PLAN:
  • May 1: Close my CFU. (Note: I never received a signup bonus for CFU because I PC'd to it from a Slate card.)
  • July 1: Apply for CFU.
  • July 1: Apply for INK.
RNE, wondering if anyone sees any hitches with this plan.
I suggest on May 1, PC from CFU to a second CF
Also, apply for Ink first and get approved before going for CFU.
Magic Pickles is offline  
Old Jan 24, 2019, 11:34 am
  #2384  
 
Join Date: Feb 2013
Location: NYC
Posts: 170
My husband applied for the Ink Preferred back on 1/7. The online application went to approval pending. After no letter or correspondence in over 2 weeks from Chase, I finally had him call the reconsideration line. The first call said that his credit was locked so they couldn't review it. That evening he unlocked his credit and the following day I had him call again and they said he was denied for too many credit cards, When he said he was confused as this doesn't seem possible, she said he would get a letter and she couldn't offer any further info on the phone.

Here is where I would greatly appreciate any guidance and clarification from the wise ones.
He hasn't opened up a new credit card for at least 2 years. All his cards are with Amex and he is also an AU on some of my cards. Is there any advise on how to pursue this further or should he just forget this?
Many thanks!!
surikatina is online now  
Old Jan 24, 2019, 2:14 pm
  #2385  
mia
Moderator
 
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,953
Originally Posted by surikatina
....he is also an AU on some of my cards.....
If those accounts were opened in the past 24 months, Chase's automated process will count them the same as if he had opened them. When he receives the letter he can call and explain that he is an Authorized User on those accounts, and not responsible for payment. The agent can manually adjust for those.

If that's not the problem, then perhaps he needs to look at his credit report to see if there is any unauthorized activity.

Last edited by mia; Jan 25, 2019 at 6:47 pm
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