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Applying for Chase Credit Cards, 2017 onward

Applying for Chase Credit Cards, 2017 onward

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Old Aug 13, 19, 12:50 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
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Please read this Wiki before posting questions in the thread.

Do not post offers or requests for referral links in this thread! The proper thread for referral offers is here.
All Chase issued cards are here: https://creditcards.chase.com/sitemap

This thread--a continuation of previous discussions through May 2015 and December 2016--focuses on general Chase policies & practices for new applications. For information on specific Chase cards and their bonuses/terms/benefits, see the following threads and their associated wikis:
Table of Contents
  1. Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?

  2. What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?

  3. Does the 5/24 rule apply to applications for all Chase cards?

  4. How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?

  5. How does Chase calculate the relevant 24-month period? By calendar months? By exact days?

  6. Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?

  7. Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?

  8. Can I apply for a specific Chase card and earn the bonus again after doing so previously?

  9. I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?

  10. I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?

  11. I wasn't auto-approved. Should I call in?

  12. How can I determine the deadline for meeting the spend requirement to earn the signup bonus?

  13. Once I meet the card's spend requirement, how soon will I receive my signup bonus points?

  14. Should I downgrade or cancel my existing cards before applying?

  15. Useful Chase telephone numbers

Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?
Chase does not have a known limit. However, several reports (for example) indicate that Chase is highly sensitive to multiple applications within a short time period, and that the second (or subsequent) applications run a substantial risk of being denied. In many cases, this is likely related to Chase's practice of allocating a large credit line (up to an applicant's personal maximum) when approving a new card such as the first application in a series. (See also the discussion below concerning aggregate Chase credit lines.)

What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?
Starting in May 2015, Chase began denying applications for its own personal cards (e.g., Sapphire Preferred, Freedom, Slate & Freedom Unlimited) if the applicant's credit report shows that she or he opened 5 or more credit cards with any card issuer in the prior 24 months ("the 5/24 rule").

For a few days in early September 2016, Chase included explicit language ("You will not be approved for this card if you have opened 5 or more bank cards in the past 24 months") on the application page for the Sapphire Reserve card--and then promptly removed it. The absence of this language on landing/application pages for the CSR or any other Chase card is not a reliable indicator of whether the 5/24 policy applies.

See the next section for co-branded cards exempt from the 5/24 policy, and the later section discussing potential ways around 5/24.

Does the 5/24 rule apply to applications for all Chase cards?
Previously the rule did not apply to applications for the Ink Plus business card or to co-branded cards such as United, Hyatt, IHG, etc. However, on May 22, 2016 Chase extended its 5/24 rule to cover Ink business cards and some co-branded cards. (Note that there were premature reports that Chase Ink Plus would be made subject to the rule in March 2016 (which did not happen), and that all co-branded cards would follow in April 2016 (also did not happen).)

Although we had numerous reports of applications prior to May 22 being denied for a United/Hyatt/IHG/WN card by a CSR citing the 5/24 rule, the available evidence strongly suggested that those applicants had other serious issues--multiple Chase applications in a short period; large existing Chase credit line--and that overzealous CSRs gratuitously (and erroneously) invoked the 5/24 rule in the past as an additional supposed justification for the denial. Thus, it is difficult to separate such false positives from any change in Chase policy.

Instead, the most useful data points are those where an applicant is approved for a Chase card despite being over 5/24. Since May 22, 2016, we have such reports for these co-branded cards (in order from oldest to newest for each card):
For a longer list of cards apparently not subject to 5/24, check this link:
http://www.doctorofcredit.com/chase-...ail-need-know/
In November 2018, Chase seems to have possibly expanded 5/24 to more cards, possibly including some mentioned above. See this link:
]https://www.doctorofcredit.com/has-c...-have-no-idea/
Please follow discussion in the thread for current updates.

How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?
The 24-month count includes personal cards opened at other banks, and even cards on which the applicant is only an authorized user and not the primary cardholder. Chase has been extremely inflexible with this policy, with agents stating that there is nothing they can do to circumvent this restriction. However, in some cases Chase may reconsider a denial if the applicant has <5 new cards excluding cards on which s/he is an authorized user. You may need to escalate to the next level of customer service agent, as many front-line agents seem to be unable or unwilling to remove the authorized user accounts from the count.

Note:

How does Chase calculate the relevant 24-month period? By calendar months? By exact days?
In February 2017, a FTer reported a successful application a day or two after dropping from 5/24 to 4/24. However, because Chase sometimes approves applicants who are at 5/24 exactly (see above), this data point does not conclusively prove that Chase drops cards from its calculation on the exact 24-month anniversary of the previous bonus.

Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?
No. Chase uses the information from your credit report, and closing an account doesn't make it disappear.

Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?
As to targeted mailers, we have insufficient anecdotal evidence to reach any reliable conclusions. (Reports suggesting no exemption from 5/24 here and here.)

There have been reports of people with more than 5 cards opened in the last 24 months being successful if they are already pre-approved for the card in question. To find out if you are pre-approved, you can call or go into a branch to ask. Success stories appear to be connected to Chase Private Client (CPC) status and the rollout of the Chase Sapphire Reserve card. In-branch pre-approvals (showing a green screen on the banker's computer) result in automatic approvals. Some (but not all) CPC clients had success in recon calls[[I]citation needed].

Can I apply for a specific Chase card and earn the bonus again after doing so previously?
It depends. A Chase card may be "churned" when an entirely new version becomes available. For example, business cards are distinct from personal/consumer cards. Note that simple variations among bonus offers do not amount to new versions/products for purposes of this rule.

Beginning in 2014, Chase began including explicit language in most of its offers, such as the following:
This new cardmember bonus offer is not available to either (i) current cardmembers of this consumer credit card, or (ii) previous cardmembers of this consumer credit card who received a new cardmember bonus for this consumer credit card within the last 24 months.
Effective August 2018, Chase imposed stringent additional restrictions on receiving the signup bonus for any version of the Sapphire card. See Sapphire (CSR & CSP) 48 months between bonuses, August 2018 and the master threads for each card (listed above) for details and discussion.

There are four key considerations in determining whether you can churn a given card:
  • The 5/24 policy discussed in detail above.
  • The 24-month bonus waiting period--in the case of Sapphire cards, the collective 48-month period--is measured not from the date of your previous application (or approval date, if different), but instead from the date you received the signup-related bonus on the previous card, which may be 3-4 months later than the approval date. The same rule applies regardless of the type of signup bonus received (points, miles, or free-night certs); anniversary benefits unrelated to spending requirements, such as annual IHG & Marriott certs, do not count as signup bonuses.
  • If you still have your old card of the same type, you're ineligible.
  • Chase's policy does not indicate whether there is also a minimum waiting period between cancellation and reapplication, and there is not yet sufficient anecdotal evidence from FTers to draw firm conclusions. At a minimum, a prudent churner will wait at least a week or two after cancellation before reapplying so that all of Chase's systems fully reflect that closure. (See first bullet point above.) At least one FTer has reported re-applying successfully 14 days after canceling the previous card.
Finally, note that if you reapply too soon, Chase may still issue you the new card. (This differs from some other card issuers, which may deny such applications outright.) In this case, Chase typically notifies you by letter within a month or two after approval that, as a previous cardholder, you will not receive the bonus a second time.

I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?
No. Being an additional user on someone else's account poses no bar to applying for that same card & bonus, except insofar as such cards may count toward the 5/24 rule (as discussed above).

I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?
Yes.

In the past, the conventional wisdom among FTers was that you were more likely to hurt your chances by closing an account or reducing CL unilaterally. However, substantial evidence from 2014 onward strongly indicates that Chase is increasingly likely to reject applications (or at least not auto-approve them) where an applicant has an existing total credit line that is high compared to his/her income & spending patterns. (For many members, the threshold appears to be in the $45K-60K range, but that is highly speculative.)

Recent reports suggest that closing accounts and/or voluntarily reducing credit lines increases the odds of auto-approval or in-branch pre-approval. (You can do either by calling or simply sending a secure message through your Chase online account. You do not need to provide a reason for the request.) For best results, keep at least $5K-10K in excess credit; if your application is not approved, you can always contact the reconsideration department and offer to reallocate that portion of your existing credit line. Note: despite allowing credit line to be moved between personal and business accounts in the past, Chase is no longer permitting such reallocation in either direction.

With respect to timing, it is better to reduce any CL as soon as you can conveniently do so, e.g., after meeting the bonus spend on a card you do not plan to use regularly thereafter. (Do not reduce CL on a given card if it would increase your "credit utiilization"--that is, the ratio of outstanding balance to CL--above ~30%. A high credit utilization number is a red flag for banks and can adversely affect your credit score.) Waiting until one's next application to lower a CL is less than optimal, as the reduced CL is not immediately recognized by all of Chase's systems.

There is no known minimum wait between lowering a CL and having the freed-up amount become available for purposes of a new application. A prudent applicant will, as recommended above, plan well in advance; failing that, an applicant would be wise to wait at least 24 hours between lowering a CL and applying for a new card.

I wasn't auto-approved. Should I call in?
It may be better to avoid calling Chase unless your application is denied. Many recent calls on pending applications led to denials, and many people report having success letting applications work their way through the system. Be patient. Time is on your side; increasingly, Chase CSRs are not.

If you do call, expect extensive and possibly hostile questioning. Be prepared to answer questions regarding the need for more credit, past credit apps for both Chase and other banks, income, business finances, etc. Know your CLs with Chase before you call so you know which card/s you are willing to decrease the CLs on. If the app is for a significant other who dislikes such calls, they can authorize you to speak on their behalf and hand the phone over to you.

How can I determine the deadline for meeting the spend requirement to earn the signup bonus?
Just send Chase a secure message (SM) through your online account. Although the deadline should in theory be N months from the date of approval (not the date of application or card activation)--where N is the number of months specified in the offer--Chase typically pads this period to account for the time required to fabricate and deliver physical cards. For example, a recent "3-month" deadline was in fact 114 days, as confirmed by Chase's SM confirmation.

Once I meet the card's spend requirement, how soon will I receive my signup bonus points?
Bonus points typically accrue at the close of the billing period in which you incur the corresponding charges. Points should appear in your hotel/airline account within a few days thereafter.

NOTE: If you complete your required spending in the last 7-10 days of the statement period, the bonus may not post until the following month's statement, even if the regular per-dollar points post on the first statement. This is normal behavior for Chase and is not worth a phone call.

Should I downgrade or cancel my existing cards before applying?
See the discussion at

Useful Chase telephone numbers
(800) 432-3117 General Application Status Line, automated
(800) 436-7927 Alternative General Application Status Line, automated
(888) 609-7805 Alternative Personal Reconsideration line with live rep
(888) 269-8690 - Business Credit Card Application Status Line, automated
(800) 453-9719 Business Credit Card Reconsideration Line with live rep
(800) 955-9900 General Card Services and Application status, automated
(888) 298-5623 Credit Reallocation Office (Personal cards)
(800) 453-9719 Credit Reallocation Office (Business cards)
(888) 622-7547 Executive Offices
(877) 470-9042 Personal Application Verification line with live rep
Twitter: @ChaseSupport
Note: In the past, automated telephone status reports stating that Chase would notify you in 2 weeks often resulted in an approval, whereas the "7-10 days" telephone recording often indicated imminent denial. In 2016, this pattern became increasingly unpredictable, with many applicants receiving approval despite an earlier "7-10 days" automated telephone message. As a result, automated telephone responses should not be regarded as reliable indicators of an application's likely outcome.
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Old Oct 10, 18, 6:55 am
  #2101  
 
Join Date: Sep 2011
Posts: 1,172
Originally Posted by bklgafly View Post
I was approved for an ink cash recently (almost 2 weeks ago). I made the mistake (maybe not a big deal?) of adding my wife as an authorized user when I applied.

I want to apply her now as well.... will it be a problem?
No problem.
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Old Oct 11, 18, 11:57 am
  #2102  
 
Join Date: Jul 2015
Posts: 11
Hi, i recently applied on 10/8 for the CSR and Hyatt card on the same day, my credit had a freeze on it so after i lifted it both applications went through yesterday after i called lending services. I got a call today that they closed the Hyatt down due to how much outstanding credit etc etc, so i reduced the CSR line by 14K to 20K (should i reduce more?, i reduced credit lines across all my other cards as well). I reapplied right now for the Hyatt since they said the account is closed, and got the "Decision Pending" page, should i call lending services or just let it be and let it go through the system?

Last edited by amindu; Oct 11, 18 at 12:24 pm
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Old Oct 11, 18, 12:53 pm
  #2103  
 
Join Date: Sep 2011
Posts: 1,172
Originally Posted by amindu View Post
Hi, i recently applied on 10/8 for the CSR and Hyatt card on the same day, my credit had a freeze on it so after i lifted it both applications went through yesterday after i called lending services. I got a call today that they closed the Hyatt down due to how much outstanding credit etc etc, so i reduced the CSR line by 14K to 20K (should i reduce more?, i reduced credit lines across all my other cards as well). I reapplied right now for the Hyatt since they said the account is closed, and got the "Decision Pending" page, should i call lending services or just let it be and let it go through the system?
Applying for 2 Chase cards in 1 day gets one of them shut down. Sometimes they let you choose, sometimes they just pick for you. This has been going on a couple months now. Your 3rd app will probably be denied due to 2/30. You needed to wait at least 30 days before trying again.
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Old Oct 11, 18, 1:03 pm
  #2104  
 
Join Date: Jul 2015
Posts: 11
Originally Posted by pallhedge View Post
Applying for 2 Chase cards in 1 day gets one of them shut down. Sometimes they let you choose, sometimes they just pick for you. This has been going on a couple months now. Your 3rd app will probably be denied due to 2/30. You needed to wait at least 30 days before trying again.
Thanks for the response, so in the future just wait 1 day or longer? Has there been exceptions to the rule for 2 cards in 30 days since they closed 1 account which technically was approved, so they still look at this as an application?

Last edited by amindu; Oct 11, 18 at 2:04 pm
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Old Oct 12, 18, 6:25 am
  #2105  
 
Join Date: Sep 2011
Posts: 1,172
Originally Posted by amindu View Post
Thanks for the response, so in the future just wait 1 day or longer? Has there been exceptions to the rule for 2 cards in 30 days since they closed 1 account which technically was approved, so they still look at this as an application?
Personally, I'd wait at least 2-3 days now.

2/30 refers to 2 applications in 30 days. The fact that the card was closed is not a factor--it was still an application. Also, keep in mind, that closed card almost certainly added to your 5/24 count.
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Old Oct 12, 18, 10:35 am
  #2106  
 
Join Date: Mar 2005
Location: Kansas City, MO
Programs: AA Gold, SPG Gold
Posts: 3,210
what's a fictitious business name?

I applied for a Chase Ink Business Preferred card for a business name I just started. It is a sole proprietorship using my social security number and home address. I don't have any legal documents on this business, nothing has been registered. I called to see if the application could be sped up as I am about to close another Ink BP card that has the annual fee due. I want to get the 80K signup bonus for this new business card and 20K referral points for my husband.

The CSR on the phone is telling me I need to fax them some documentation proving the business name and address, of which there is none. He says I need to send them something called a fictions business registration certificate. In over 40 years of having credit cards I have never been asked for such a document. I have always just made up the name of a business to get another new credit card.

Should I reapply using the address of my real business? Should I start over and make up another business name?
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Old Oct 12, 18, 11:51 am
  #2107  
 
Join Date: Oct 2018
Programs: Chase Ultimate Rewards, AAdvantage, Skymiles
Posts: 2
Cancelling Sapphire to Get Reserve

I am hoping to switch from a Chase Sapphire Preferred to Reserve card in a way that maintains my eligibility for the sign-up bonus; however, I'm worried that cancelling my Sapphire will negatively affect my chances of being approved for the Reserved.

Is it possible (probable even?) that my Reserve application would be denied if I recently 1) transferred the Sapphire credit limit to the Chase Freedom card I have, and then 2) cancelled the Sapphire?

I've had the Sapphire for approximately 4 years (i.e. I have not received any signup bonus within the past 24 months). Still, I'm worried that it will be ground for denial if I cancel / apply too quickly. Am I being too cautious? How long should I wait between cancelling and applying?
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Old Oct 12, 18, 12:35 pm
  #2108  
 
Join Date: Dec 2017
Location: SF Bay
Programs: Marriott Titanium
Posts: 840
Originally Posted by iamsam2001 View Post
I am hoping to switch from a Chase Sapphire Preferred to Reserve card in a way that maintains my eligibility for the sign-up bonus; however, I'm worried that cancelling my Sapphire will negatively affect my chances of being approved for the Reserved.

Is it possible (probable even?) that my Reserve application would be denied if I recently 1) transferred the Sapphire credit limit to the Chase Freedom card I have, and then 2) cancelled the Sapphire?

I've had the Sapphire for approximately 4 years (i.e. I have not received any signup bonus within the past 24 months). Still, I'm worried that it will be ground for denial if I cancel / apply too quickly. Am I being too cautious? How long should I wait between cancelling and applying?
Make sure it's actually been 4 years. The wait period is now 48 months.
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Old Oct 12, 18, 1:23 pm
  #2109  
 
Join Date: Mar 2013
Location: Chicago, IL
Posts: 159
Originally Posted by susiesan View Post
I applied for a Chase Ink Business Preferred card for a business name I just started. It is a sole proprietorship using my social security number and home address. I don't have any legal documents on this business, nothing has been registered. I called to see if the application could be sped up as I am about to close another Ink BP card that has the annual fee due. I want to get the 80K signup bonus for this new business card and 20K referral points for my husband.

The CSR on the phone is telling me I need to fax them some documentation proving the business name and address, of which there is none. He says I need to send them something called a fictions business registration certificate. In over 40 years of having credit cards I have never been asked for such a document. I have always just made up the name of a business to get another new credit card.

Should I reapply using the address of my real business? Should I start over and make up another business name?
If you don't have an actual business with paperwork then you need to use your first+last name as your business name ("JOHN SMITH") -- if you make something up then Chase will ask for verification docs

See if you can find a rep willing to update the business name to your name -- otherwise wait 31 days for app to drop from their system and apply again
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Old Oct 12, 18, 1:24 pm
  #2110  
 
Join Date: Sep 2011
Posts: 1,172
Originally Posted by susiesan View Post
In over 40 years of having credit cards I have never been asked for such a document. I have always just made up the name of a business to get another new credit card.
Technically, you've been lying on applications for credit for the last 40 years. The application asks for your LEGAL name of business--emphasis mine to make a point. If you are a sole proprietor applying with SSN, the legal name of your business is whatever name appears on your Social Security Card.
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Old Oct 12, 18, 1:47 pm
  #2111  
 
Join Date: Mar 2005
Location: Kansas City, MO
Programs: AA Gold, SPG Gold
Posts: 3,210
Originally Posted by Jatan View Post
If you don't have an actual business with paperwork then you need to use your first+last name as your business name ("JOHN SMITH") -- if you make something up then Chase will ask for verification docs

See if you can find a rep willing to update the business name to your name -- otherwise wait 31 days for app to drop from their system and apply again
I will call back and first try to get a rep to update the name of the business. if not, I will wait 31 days to reapply under my name and SSN.

Edit: I called Chase, asked them to change the name on the app. Was told they cannot do that, I have to wait 35 days to reapply in my name. I have some very large bills coming due that I was going to pay with this new card to put the spend on it.Maybe I should apply for a Sapphire preferred or UA Explorer card.
instead, although neither one gives 80K sign up points.

Last edited by susiesan; Oct 12, 18 at 1:58 pm
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Old Oct 12, 18, 2:01 pm
  #2112  
 
Join Date: Mar 2005
Location: Kansas City, MO
Programs: AA Gold, SPG Gold
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Originally Posted by pallhedge View Post
Technically, you've been lying on applications for credit for the last 40 years. The application asks for your LEGAL name of business--emphasis mine to make a point. If you are a sole proprietor applying with SSN, the legal name of your business is whatever name appears on your Social Security Card.
I do own 2 legitimate businesses that have separate FEIN and legal names with paperwork. I have current Ink BP cards in each business name, one renews next month and this is the one I will close and wait 24 months to get again in this business name.
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Old Oct 12, 18, 2:08 pm
  #2113  
 
Join Date: Oct 2018
Programs: Chase Ultimate Rewards, AAdvantage, Skymiles
Posts: 2
That's helpful to know. Thank you!
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Old Oct 12, 18, 7:23 pm
  #2114  
 
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Gold, Marriott Titanium, UA Silver, Mobile Passport Unobtanium
Posts: 4,847
Originally Posted by nexusCFX View Post
Make sure it's actually been 4 years. The wait period is now 48 months.
Originally Posted by iamsam2001 View Post
That's helpful to know. Thank you!
To build upon that point, it's 48 months since your last Sapphire bonus posted.
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Old Oct 17, 18, 8:49 am
  #2115  
 
Join Date: Feb 2009
Location: New England
Posts: 463
Will new account for lost card count against 5/24

I left my Chase UR card at Wendy's drive thru. I just realized it and called the store. They state it is their policy to cut up all credit cards the night they are left there. They maintain a log of names and confirmed they cut up mine. Knowing the UR card is steel and really can't be cut up, I asked how the actually destroyed it (person didn't know).

I'm contemplating calling Chase for a lost credit card and having them replace - but I concerned this new account my be considered with their 5/24 rule.

Anyone with experience?
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