Old Jan 19, 2017, 8:44 pm
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This thread--a continuation of previous discussions through May 2015 and December 2016--focuses on general Chase policies & practices for new applications. For information on specific Chase cards and their bonuses/terms/benefits, see the following threads and their associated wikis: Table of Contents
  1. Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?

  2. What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?

  3. Does the 5/24 rule apply to applications for all Chase cards?

  4. How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?

  5. How does Chase calculate the relevant 24-month period? By calendar months? By exact days?

  6. Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?

  7. Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?

  8. Can I apply for a specific Chase card and earn the bonus again after doing so previously?

  9. I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?

  10. I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?

  11. I wasn't auto-approved. Should I call in?

  12. How can I determine the deadline for meeting the spend requirement to earn the signup bonus?

  13. Once I meet the card's spend requirement, how soon will I receive my signup bonus points?

  14. Should I downgrade or cancel my existing cards before applying?

  15. Useful Chase telephone numbers

Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?
Chase does not have a known limit. However, several reports (for example) indicate that Chase is highly sensitive to multiple applications within a short time period, and that the second (or subsequent) applications run a substantial risk of being denied. In many cases, this is likely related to Chase's practice of allocating a large credit line (up to an applicant's personal maximum) when approving a new card such as the first application in a series. (See also the discussion below concerning aggregate Chase credit lines.)

What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?
Starting in May 2015, Chase began denying applications for its own personal cards (e.g., Sapphire Preferred, Freedom, Slate & Freedom Unlimited) if the applicant's credit report shows that she or he opened 5 or more credit cards with any card issuer in the prior 24 months ("the 5/24 rule").

For a few days in early September 2016, Chase included explicit language ("You will not be approved for this card if you have opened 5 or more bank cards in the past 24 months") on the application page for the Sapphire Reserve card--and then promptly removed it. The absence of this language on landing/application pages for the CSR or any other Chase card is not a reliable indicator of whether the 5/24 policy applies.

See the next section for co-branded cards exempt from the 5/24 policy, and the later section discussing potential ways around 5/24.

Does the 5/24 rule apply to applications for all Chase cards?
Previously the rule did not apply to applications for the Ink Plus business card or to co-branded cards such as United, Hyatt, IHG, etc. However, on May 22, 2016 Chase extended its 5/24 rule to cover Ink business cards and some co-branded cards. (Note that there were premature reports that Chase Ink Plus would be made subject to the rule in March 2016 (which did not happen), and that all co-branded cards would follow in April 2016 (also did not happen).)

Although we had numerous reports of applications prior to May 22 being denied for a United/Hyatt/IHG/WN card by a CSR citing the 5/24 rule, the available evidence strongly suggested that those applicants had other serious issues--multiple Chase applications in a short period; large existing Chase credit line--and that overzealous CSRs gratuitously (and erroneously) invoked the 5/24 rule in the past as an additional supposed justification for the denial. Thus, it is difficult to separate such false positives from any change in Chase policy.

Instead, the most useful data points are those where an applicant is approved for a Chase card despite being over 5/24. Since May 22, 2016, we have such reports for these co-branded cards (in order from oldest to newest for each card):
For a longer list of cards apparently not subject to 5/24, check this link:
In November 2018, Chase seems to have possibly expanded 5/24 to more cards, possibly including some mentioned above. See this link:
Please follow discussion in the thread for current updates.

How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?
The 24-month count includes personal cards opened at other banks, and even cards on which the applicant is only an authorized user and not the primary cardholder. Chase has been extremely inflexible with this policy, with agents stating that there is nothing they can do to circumvent this restriction. However, in some cases Chase may reconsider a denial if the applicant has <5 new cards excluding cards on which s/he is an authorized user. You may need to escalate to the next level of customer service agent, as many front-line agents seem to be unable or unwilling to remove the authorized user accounts from the count.

Note:

How does Chase calculate the relevant 24-month period? By calendar months? By exact days?
In February 2017, a FTer reported a successful application a day or two after dropping from 5/24 to 4/24. However, because Chase sometimes approves applicants who are at 5/24 exactly (see above), this data point does not conclusively prove that Chase drops cards from its calculation on the exact 24-month anniversary of the previous bonus.

Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?
No. Chase uses the information from your credit report, and closing an account doesn't make it disappear.

Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?
As to targeted mailers, we have insufficient anecdotal evidence to reach any reliable conclusions. (Reports suggesting no exemption from 5/24 here and here.)

There have been reports of people with more than 5 cards opened in the last 24 months being successful if they are already pre-approved for the card in question. To find out if you are pre-approved, you can call or go into a branch to ask. Success stories appear to be connected to Chase Private Client (CPC) status and the rollout of the Chase Sapphire Reserve card. In-branch pre-approvals (showing a green screen on the banker's computer) result in automatic approvals. Some (but not all) CPC clients had success in recon calls[[I]citation needed].

Can I apply for a specific Chase card and earn the bonus again after doing so previously?
It depends. A Chase card may be "churned" when an entirely new version becomes available. For example, business cards are distinct from personal/consumer cards. Note that simple variations among bonus offers do not amount to new versions/products for purposes of this rule.

Beginning in 2014, Chase began including explicit language in most of its offers, such as the following:
This new cardmember bonus offer is not available to either (i) current cardmembers of this consumer credit card, or (ii) previous cardmembers of this consumer credit card who received a new cardmember bonus for this consumer credit card within the last 24 months.
Effective August 2018, Chase imposed stringent additional restrictions on receiving the signup bonus for any version of the Sapphire card. See Sapphire (CSR & CSP) 48 months between bonuses, August 2018 and the master threads for each card (listed above) for details and discussion.

There are four key considerations in determining whether you can churn a given card:
  • The 5/24 policy discussed in detail above.
  • The 24-month bonus waiting period--in the case of Sapphire cards, the collective 48-month period--is measured not from the date of your previous application (or approval date, if different), but instead from the date you received the signup-related bonus on the previous card, which may be 3-4 months later than the approval date. The same rule applies regardless of the type of signup bonus received (points, miles, or free-night certs); anniversary benefits unrelated to spending requirements, such as annual IHG & Marriott certs, do not count as signup bonuses.
  • If you still have your old card of the same type, you're ineligible.
  • Chase's policy does not indicate whether there is also a minimum waiting period between cancellation and reapplication, and there is not yet sufficient anecdotal evidence from FTers to draw firm conclusions. At a minimum, a prudent churner will wait at least a week or two after cancellation before reapplying so that all of Chase's systems fully reflect that closure. (See first bullet point above.) At least one FTer has reported re-applying successfully 14 days after canceling the previous card.
Finally, note that if you reapply too soon, Chase may still issue you the new card. (This differs from some other card issuers, which may deny such applications outright.) In this case, Chase typically notifies you by letter within a month or two after approval that, as a previous cardholder, you will not receive the bonus a second time.

I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?
No. Being an additional user on someone else's account poses no bar to applying for that same card & bonus, except insofar as such cards may count toward the 5/24 rule (as discussed above).

I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?
Yes.

In the past, the conventional wisdom among FTers was that you were more likely to hurt your chances by closing an account or reducing CL unilaterally. However, substantial evidence from 2014 onward strongly indicates that Chase is increasingly likely to reject applications (or at least not auto-approve them) where an applicant has an existing total credit line that is high compared to his/her income & spending patterns. (For many members, the threshold appears to be in the $45K-60K range, but that is highly speculative.)

Recent reports suggest that closing accounts and/or voluntarily reducing credit lines increases the odds of auto-approval or in-branch pre-approval. (You can do either by calling or simply sending a secure message through your Chase online account. You do not need to provide a reason for the request.) For best results, keep at least $5K-10K in excess credit; if your application is not approved, you can always contact the reconsideration department and offer to reallocate that portion of your existing credit line. Note: despite allowing credit line to be moved between personal and business accounts in the past, Chase is no longer permitting such reallocation in either direction.

With respect to timing, it is better to reduce any CL as soon as you can conveniently do so, e.g., after meeting the bonus spend on a card you do not plan to use regularly thereafter. (Do not reduce CL on a given card if it would increase your "credit utiilization"--that is, the ratio of outstanding balance to CL--above ~30%. A high credit utilization number is a red flag for banks and can adversely affect your credit score.) Waiting until one's next application to lower a CL is less than optimal, as the reduced CL is not immediately recognized by all of Chase's systems.

There is no known minimum wait between lowering a CL and having the freed-up amount become available for purposes of a new application. A prudent applicant will, as recommended above, plan well in advance; failing that, an applicant would be wise to wait at least 24 hours between lowering a CL and applying for a new card.

I wasn't auto-approved. Should I call in?
It may be better to avoid calling Chase unless your application is denied. Many recent calls on pending applications led to denials, and many people report having success letting applications work their way through the system. Be patient. Time is on your side; increasingly, Chase CSRs are not.

If you do call, expect extensive and possibly hostile questioning. Be prepared to answer questions regarding the need for more credit, past credit apps for both Chase and other banks, income, business finances, etc. Know your CLs with Chase before you call so you know which card/s you are willing to decrease the CLs on. If the app is for a significant other who dislikes such calls, they can authorize you to speak on their behalf and hand the phone over to you.

How can I determine the deadline for meeting the spend requirement to earn the signup bonus?
Just send Chase a secure message (SM) through your online account. Although the deadline should in theory be N months from the date of approval (not the date of application or card activation)--where N is the number of months specified in the offer--Chase typically pads this period to account for the time required to fabricate and deliver physical cards. For example, a recent "3-month" deadline was in fact 114 days, as confirmed by Chase's SM confirmation.

Once I meet the card's spend requirement, how soon will I receive my signup bonus points?
Bonus points typically accrue at the close of the billing period in which you incur the corresponding charges. Points should appear in your hotel/airline account within a few days thereafter.

NOTE: If you complete your required spending in the last 7-10 days of the statement period, the bonus may not post until the following month's statement, even if the regular per-dollar points post on the first statement. This is normal behavior for Chase and is not worth a phone call.

Should I downgrade or cancel my existing cards before applying?
Useful Chase telephone numbers
(800) 432-3117 – General Application Status Line, automated
(800) 436-7927 – Alternative General Application Status Line, automated
(888) 609-7805 – Alternative Personal Reconsideration line with live rep
(888) 269-8690 - Business Credit Card Application Status Line, automated
(800) 453-9719 – Business Credit Card Reconsideration Line with live rep
(800) 955-9900 – General Card Services and Application status, automated
(888) 298-5623 – Credit Reallocation Office (Personal cards)
(800) 453-9719 – Credit Reallocation Office (Business cards)
(888) 622-7547 – Executive Offices
(877) 470-9042 – Personal Application Verification line with live rep
Twitter: @ChaseSupport
Note: In the past, automated telephone status reports stating that Chase would notify you in 2 weeks often resulted in an approval, whereas the "7-10 days" telephone recording often indicated imminent denial. In 2016, this pattern became increasingly unpredictable, with many applicants receiving approval despite an earlier "7-10 days" automated telephone message. As a result, automated telephone responses should not be regarded as reliable indicators of an application's likely outcome.
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Applying for Chase Credit Cards, 2017-2019

Old Feb 1, 2017, 2:32 pm
  #196  
 
Join Date: Dec 2014
Location: New York City + Vail, CO
Programs: American Airlines Executive Platinum, Marriott Bonvoy Ambassador Elite
Posts: 3,223
Originally Posted by sdsearch
I don't understand. Why are you asking? These are the Hyatt and Fairmont cards, which have are not subject to 5/24:
So I don't see how it makes any different how Flyin2 applied for them. No special tricks are needed to get approved for those specific cads that are exempt from 5/24. (But of course, it's only a small subset of Chase's cards that are exempt from 5/24; in many cases it seems to be their less popular cards.)
My bad. I thought Hyatt was included in 5/24 for some reason.
donotblink is offline  
Old Feb 1, 2017, 6:50 pm
  #197  
 
Join Date: Apr 2008
Posts: 615
Hi all:

Need some help with a couple chase cards...

I'm in the DC area so the 100k in branch promo for the chase sapphire is not possible.

So, my options are:

1) chase sapphire reserve - 50k bonus
2) chase sapphire preferred - 50k bonus
3) chase ink business preferred - 80k bonus

My goal is for UR point accumulation (duh) and since I can't get the 100k bonus, I was plannng to lock in the 80k first on the ink, and then go for the chase sapphire preferred.

Is there any reason why I should spring for CSR? The credit and LHC are the big items to consider, no?
gumercindo is offline  
Old Feb 1, 2017, 7:21 pm
  #198  
 
Join Date: Jun 2015
Posts: 50
Originally Posted by donotblink
Are you a Chase Private Client or J.P. Morgan Private Banking Client?
Nope. As sdsearch said, these 2 are exempt from 5/24. FYI this is my 4th and 5th chase cards plus 4 business.
Flyin2 is offline  
Old Feb 1, 2017, 11:10 pm
  #199  
 
Join Date: Jun 2013
Location: NYC
Programs: Marriott Plat, Hilton Gold, UA Silver
Posts: 2,272
Originally Posted by donotblink
My bad. I thought Hyatt was included in 5/24 for some reason.
You know for some reason I thought Hyatt was included as well. I may actually just cancel my hyatt card now and reapply in a few months since I am hitting the two year mark.
Red259 is offline  
Old Feb 3, 2017, 7:13 pm
  #200  
 
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,934
Originally Posted by gumercindo
Hi all:

Need some help with a couple chase cards...

I'm in the DC area so the 100k in branch promo for the chase sapphire is not possible.

So, my options are:

1) chase sapphire reserve - 50k bonus
2) chase sapphire preferred - 50k bonus
3) chase ink business preferred - 80k bonus

My goal is for UR point accumulation (duh) and since I can't get the 100k bonus, I was plannng to lock in the 80k first on the ink, and then go for the chase sapphire preferred.

Is there any reason why I should spring for CSR? The credit and LHC are the big items to consider, no?
Get the Ink Pref first b/c of high point value and b/c biz seem to be harder to get. I never get auto-approved on biz chase ccs, but do on the personals. For personal cc, I'd go ahead and get the CSR if you can use the benefits (Priority Pass for you and guests, etc, look them up) b/c after the $300 travel credit, you'll only spending $55 more for the CSR as opposed to CSP. If you won't use those benefits, then I'd do CSP now and wait for an increased bonus on CSR. If you can drive to another state for CSR promo till Mar 11, then do that first.
Stgermainparis is offline  
Old Feb 3, 2017, 7:20 pm
  #201  
 
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,934
I'm sitting at 4/24 and have CSR, Ink Cash, Ink Pref, Freedom. I want to apply for another Chase card in the next two weeks. My next cc drop off isn't until August. Need some opinion about which to apply for and in what order.

I would like some Marriott points, but have SPG that I can transfer over, so not urgent. No specific use for UR from CSP at the moment, but I'm building up for a big trip in 2018 and so those UR would be handy for airline transfers and hyatts. My ideal, I think, would be:

1. CSP now (but got CSR in October)
2. Marriott biz in 1-2 months (b/c not under 5/24, right? Is that a hard card to get? I got the Ink Pref in Nov)

Ultimately, I'd like to get a Marriott personal card and/or Hyatt. But those will be under 5/24.

Instead of CSR + Marriott biz (b/c M biz isn't subject to 5/24), should I just go for the Marriott personal? I feel like I'd be wasting a 5/24 if I did that b/c I can get the Marriott biz even if I'm over 5/24. What do you all think?
Stgermainparis is offline  
Old Feb 3, 2017, 8:48 pm
  #202  
 
Join Date: Feb 2012
Location: DEN
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Posts: 1,000
I used the CSP refer a friend link to post to facebook, and my brother followed that link and got approved for his own CSP.

How long does it take for my 10K bonus to post?

Also, my wife got a CSP in early Dec. Can she still add an AU and get the extra 5K pts?
bbriscoe34 is offline  
Old Feb 4, 2017, 9:00 am
  #203  
 
Join Date: Oct 2013
Posts: 166
I have a 5/24 question...

Does an installment account (auto loan) count as 1 of the 5/24?

My calculations were not taking my new auto loan as a new CC account, but it just hit me that I may be wrong. Trying to get the CSR before the in branch 100k offer dies.
adschnei is offline  
Old Feb 4, 2017, 9:20 am
  #204  
 
Join Date: Feb 2002
Location: Santa Monica, CA
Programs: UA 1K MM, Hilton Diamond, SPG lifetime platinum
Posts: 396
detail on 5/24 (is it actually 5/25?)

Originally Posted by StartinSanDiego
This is the home of the 2017 "Applying for Chase Credit Cards" thread.

Open for posting.
I plan to apply for the CSR before the March 2017 cut off date. I am currently at 5/24 with my oldest new account opening in mid-February 2015. Do I have to wait until March 2017 to have Chase count me as 4/24 or can I apply at the end of February - 24 months from the exact date in 2015?
entrada is offline  
Old Feb 4, 2017, 9:54 am
  #205  
 
Join Date: Jan 2017
Posts: 2
I already have the Chase Sapphire Reserve credit card and am about to get the 100k signup bonus. After that, in an effort to accumulate more Chase Ultimate Rewards points, is it worth it to sign up for the Chase Sapphire Preferred credit card too? Or would it be better to simply hold out and wait for another, better credit card rewards deal, or just only spend with the Reserve?
mohr2427 is offline  
Old Feb 4, 2017, 9:57 am
  #206  
 
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,934
Originally Posted by entrada
I plan to apply for the CSR before the March 2017 cut off date. I am currently at 5/24 with my oldest new account opening in mid-February 2015. Do I have to wait until March 2017 to have Chase count me as 4/24 or can I apply at the end of February - 24 months from the exact date in 2015?
General wisdom has been 1st of the next month.
Stgermainparis is offline  
Old Feb 4, 2017, 9:59 am
  #207  
 
Join Date: Feb 2013
Programs: Hyatt Globalist, MLife Gold, Marriott Gold, HHonors Gold, Caesars Diamond, Amex Plat
Posts: 5,934
Originally Posted by bbriscoe34
I used the CSP refer a friend link to post to facebook, and my brother followed that link and got approved for his own CSP.

How long does it take for my 10K bonus to post?

Also, my wife got a CSP in early Dec. Can she still add an AU and get the extra 5K pts?
In the past mine has taken up to 3 months. It's annoying. You can send a SM to Chase to ask about the AU bonus or read the T&C that came with the card.
Stgermainparis is offline  
Old Feb 4, 2017, 10:01 am
  #208  
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Join Date: Jan 2005
Location: home = LAX
Posts: 25,932
Originally Posted by adschnei
I have a 5/24 question...

Does an installment account (auto loan) count as 1 of the 5/24?

My calculations were not taking my new auto loan as a new CC account, but it just hit me that I may be wrong. Trying to get the CSR before the in branch 100k offer dies.
No. 5/24 only counts bank credit cards, and only those that show up on your credit report with an "opened on" date in the past 24 months. (Plus, it may, or may not, include any Chase cards opened in the last 24 months that don't show up on your credit report.)

Ie, 5/24 does not count inquiries, it counts actual opened credit card accounts.
sdsearch is offline  
Old Feb 5, 2017, 8:34 am
  #209  
 
Join Date: Jan 2017
Posts: 100
Quick question, added my wife to my CSR as a AU. This doesn't preclude her from opening a card of her own and getting the bonus in the future does it?

I added her as a AU so it would add some points on her credit to help it build. Should I go out of my way to give Chase her SS# so that it gets reported, they said it's not needed since they use the address. Anyone know 100% on these 2 questions?
choff5507 is offline  
Old Feb 5, 2017, 8:45 am
  #210  
 
Join Date: Nov 2009
Location: SE coast USA
Programs: US, AA, AM, BA, HH, SPG, PC, Carlson, Marriott, Choice
Posts: 306
Quick question, added my wife to my CSR as a AU. This doesn't preclude her from opening a card of her own and getting the bonus in the future does it?

No. She can apply for her own card and receive the bonus if she is approved.
aglasgow is offline  

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