Community
Wiki Posts
Search
Old Jan 19, 2017, 8:44 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: StartinSanDiego
Please read this Wiki before posting questions in the thread.

Do not post offers or requests for referral links in this thread! The proper thread for referral offers is here.
All Chase issued cards are here: https://creditcards.chase.com/sitemap

This thread--a continuation of previous discussions through May 2015 and December 2016--focuses on general Chase policies & practices for new applications. For information on specific Chase cards and their bonuses/terms/benefits, see the following threads and their associated wikis: Table of Contents
  1. Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?

  2. What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?

  3. Does the 5/24 rule apply to applications for all Chase cards?

  4. How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?

  5. How does Chase calculate the relevant 24-month period? By calendar months? By exact days?

  6. Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?

  7. Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?

  8. Can I apply for a specific Chase card and earn the bonus again after doing so previously?

  9. I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?

  10. I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?

  11. I wasn't auto-approved. Should I call in?

  12. How can I determine the deadline for meeting the spend requirement to earn the signup bonus?

  13. Once I meet the card's spend requirement, how soon will I receive my signup bonus points?

  14. Should I downgrade or cancel my existing cards before applying?

  15. Useful Chase telephone numbers

Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?
Chase does not have a known limit. However, several reports (for example) indicate that Chase is highly sensitive to multiple applications within a short time period, and that the second (or subsequent) applications run a substantial risk of being denied. In many cases, this is likely related to Chase's practice of allocating a large credit line (up to an applicant's personal maximum) when approving a new card such as the first application in a series. (See also the discussion below concerning aggregate Chase credit lines.)

What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?
Starting in May 2015, Chase began denying applications for its own personal cards (e.g., Sapphire Preferred, Freedom, Slate & Freedom Unlimited) if the applicant's credit report shows that she or he opened 5 or more credit cards with any card issuer in the prior 24 months ("the 5/24 rule").

For a few days in early September 2016, Chase included explicit language ("You will not be approved for this card if you have opened 5 or more bank cards in the past 24 months") on the application page for the Sapphire Reserve card--and then promptly removed it. The absence of this language on landing/application pages for the CSR or any other Chase card is not a reliable indicator of whether the 5/24 policy applies.

See the next section for co-branded cards exempt from the 5/24 policy, and the later section discussing potential ways around 5/24.

Does the 5/24 rule apply to applications for all Chase cards?
Previously the rule did not apply to applications for the Ink Plus business card or to co-branded cards such as United, Hyatt, IHG, etc. However, on May 22, 2016 Chase extended its 5/24 rule to cover Ink business cards and some co-branded cards. (Note that there were premature reports that Chase Ink Plus would be made subject to the rule in March 2016 (which did not happen), and that all co-branded cards would follow in April 2016 (also did not happen).)

Although we had numerous reports of applications prior to May 22 being denied for a United/Hyatt/IHG/WN card by a CSR citing the 5/24 rule, the available evidence strongly suggested that those applicants had other serious issues--multiple Chase applications in a short period; large existing Chase credit line--and that overzealous CSRs gratuitously (and erroneously) invoked the 5/24 rule in the past as an additional supposed justification for the denial. Thus, it is difficult to separate such false positives from any change in Chase policy.

Instead, the most useful data points are those where an applicant is approved for a Chase card despite being over 5/24. Since May 22, 2016, we have such reports for these co-branded cards (in order from oldest to newest for each card):
For a longer list of cards apparently not subject to 5/24, check this link:
In November 2018, Chase seems to have possibly expanded 5/24 to more cards, possibly including some mentioned above. See this link:
Please follow discussion in the thread for current updates.

How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?
The 24-month count includes personal cards opened at other banks, and even cards on which the applicant is only an authorized user and not the primary cardholder. Chase has been extremely inflexible with this policy, with agents stating that there is nothing they can do to circumvent this restriction. However, in some cases Chase may reconsider a denial if the applicant has <5 new cards excluding cards on which s/he is an authorized user. You may need to escalate to the next level of customer service agent, as many front-line agents seem to be unable or unwilling to remove the authorized user accounts from the count.

Note:

How does Chase calculate the relevant 24-month period? By calendar months? By exact days?
In February 2017, a FTer reported a successful application a day or two after dropping from 5/24 to 4/24. However, because Chase sometimes approves applicants who are at 5/24 exactly (see above), this data point does not conclusively prove that Chase drops cards from its calculation on the exact 24-month anniversary of the previous bonus.

Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?
No. Chase uses the information from your credit report, and closing an account doesn't make it disappear.

Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?
As to targeted mailers, we have insufficient anecdotal evidence to reach any reliable conclusions. (Reports suggesting no exemption from 5/24 here and here.)

There have been reports of people with more than 5 cards opened in the last 24 months being successful if they are already pre-approved for the card in question. To find out if you are pre-approved, you can call or go into a branch to ask. Success stories appear to be connected to Chase Private Client (CPC) status and the rollout of the Chase Sapphire Reserve card. In-branch pre-approvals (showing a green screen on the banker's computer) result in automatic approvals. Some (but not all) CPC clients had success in recon calls[[I]citation needed].

Can I apply for a specific Chase card and earn the bonus again after doing so previously?
It depends. A Chase card may be "churned" when an entirely new version becomes available. For example, business cards are distinct from personal/consumer cards. Note that simple variations among bonus offers do not amount to new versions/products for purposes of this rule.

Beginning in 2014, Chase began including explicit language in most of its offers, such as the following:
This new cardmember bonus offer is not available to either (i) current cardmembers of this consumer credit card, or (ii) previous cardmembers of this consumer credit card who received a new cardmember bonus for this consumer credit card within the last 24 months.
Effective August 2018, Chase imposed stringent additional restrictions on receiving the signup bonus for any version of the Sapphire card. See Sapphire (CSR & CSP) 48 months between bonuses, August 2018 and the master threads for each card (listed above) for details and discussion.

There are four key considerations in determining whether you can churn a given card:
  • The 5/24 policy discussed in detail above.
  • The 24-month bonus waiting period--in the case of Sapphire cards, the collective 48-month period--is measured not from the date of your previous application (or approval date, if different), but instead from the date you received the signup-related bonus on the previous card, which may be 3-4 months later than the approval date. The same rule applies regardless of the type of signup bonus received (points, miles, or free-night certs); anniversary benefits unrelated to spending requirements, such as annual IHG & Marriott certs, do not count as signup bonuses.
  • If you still have your old card of the same type, you're ineligible.
  • Chase's policy does not indicate whether there is also a minimum waiting period between cancellation and reapplication, and there is not yet sufficient anecdotal evidence from FTers to draw firm conclusions. At a minimum, a prudent churner will wait at least a week or two after cancellation before reapplying so that all of Chase's systems fully reflect that closure. (See first bullet point above.) At least one FTer has reported re-applying successfully 14 days after canceling the previous card.
Finally, note that if you reapply too soon, Chase may still issue you the new card. (This differs from some other card issuers, which may deny such applications outright.) In this case, Chase typically notifies you by letter within a month or two after approval that, as a previous cardholder, you will not receive the bonus a second time.

I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?
No. Being an additional user on someone else's account poses no bar to applying for that same card & bonus, except insofar as such cards may count toward the 5/24 rule (as discussed above).

I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?
Yes.

In the past, the conventional wisdom among FTers was that you were more likely to hurt your chances by closing an account or reducing CL unilaterally. However, substantial evidence from 2014 onward strongly indicates that Chase is increasingly likely to reject applications (or at least not auto-approve them) where an applicant has an existing total credit line that is high compared to his/her income & spending patterns. (For many members, the threshold appears to be in the $45K-60K range, but that is highly speculative.)

Recent reports suggest that closing accounts and/or voluntarily reducing credit lines increases the odds of auto-approval or in-branch pre-approval. (You can do either by calling or simply sending a secure message through your Chase online account. You do not need to provide a reason for the request.) For best results, keep at least $5K-10K in excess credit; if your application is not approved, you can always contact the reconsideration department and offer to reallocate that portion of your existing credit line. Note: despite allowing credit line to be moved between personal and business accounts in the past, Chase is no longer permitting such reallocation in either direction.

With respect to timing, it is better to reduce any CL as soon as you can conveniently do so, e.g., after meeting the bonus spend on a card you do not plan to use regularly thereafter. (Do not reduce CL on a given card if it would increase your "credit utiilization"--that is, the ratio of outstanding balance to CL--above ~30%. A high credit utilization number is a red flag for banks and can adversely affect your credit score.) Waiting until one's next application to lower a CL is less than optimal, as the reduced CL is not immediately recognized by all of Chase's systems.

There is no known minimum wait between lowering a CL and having the freed-up amount become available for purposes of a new application. A prudent applicant will, as recommended above, plan well in advance; failing that, an applicant would be wise to wait at least 24 hours between lowering a CL and applying for a new card.

I wasn't auto-approved. Should I call in?
It may be better to avoid calling Chase unless your application is denied. Many recent calls on pending applications led to denials, and many people report having success letting applications work their way through the system. Be patient. Time is on your side; increasingly, Chase CSRs are not.

If you do call, expect extensive and possibly hostile questioning. Be prepared to answer questions regarding the need for more credit, past credit apps for both Chase and other banks, income, business finances, etc. Know your CLs with Chase before you call so you know which card/s you are willing to decrease the CLs on. If the app is for a significant other who dislikes such calls, they can authorize you to speak on their behalf and hand the phone over to you.

How can I determine the deadline for meeting the spend requirement to earn the signup bonus?
Just send Chase a secure message (SM) through your online account. Although the deadline should in theory be N months from the date of approval (not the date of application or card activation)--where N is the number of months specified in the offer--Chase typically pads this period to account for the time required to fabricate and deliver physical cards. For example, a recent "3-month" deadline was in fact 114 days, as confirmed by Chase's SM confirmation.

Once I meet the card's spend requirement, how soon will I receive my signup bonus points?
Bonus points typically accrue at the close of the billing period in which you incur the corresponding charges. Points should appear in your hotel/airline account within a few days thereafter.

NOTE: If you complete your required spending in the last 7-10 days of the statement period, the bonus may not post until the following month's statement, even if the regular per-dollar points post on the first statement. This is normal behavior for Chase and is not worth a phone call.

Should I downgrade or cancel my existing cards before applying?
Useful Chase telephone numbers
(800) 432-3117 – General Application Status Line, automated
(800) 436-7927 – Alternative General Application Status Line, automated
(888) 609-7805 – Alternative Personal Reconsideration line with live rep
(888) 269-8690 - Business Credit Card Application Status Line, automated
(800) 453-9719 – Business Credit Card Reconsideration Line with live rep
(800) 955-9900 – General Card Services and Application status, automated
(888) 298-5623 – Credit Reallocation Office (Personal cards)
(800) 453-9719 – Credit Reallocation Office (Business cards)
(888) 622-7547 – Executive Offices
(877) 470-9042 – Personal Application Verification line with live rep
Twitter: @ChaseSupport
Note: In the past, automated telephone status reports stating that Chase would notify you in 2 weeks often resulted in an approval, whereas the "7-10 days" telephone recording often indicated imminent denial. In 2016, this pattern became increasingly unpredictable, with many applicants receiving approval despite an earlier "7-10 days" automated telephone message. As a result, automated telephone responses should not be regarded as reliable indicators of an application's likely outcome.
Print Wikipost

Applying for Chase Credit Cards, 2017-2019

Thread Tools
 
Search this Thread
 
Old Sep 21, 2018, 1:51 pm
  #2056  
 
Join Date: Sep 2011
Posts: 1,857
Originally Posted by RNE
Be careful when a Chase rep asks you, "How are the authorized user accounts paid?"
The correct answer is always: "I am not financially responsible for those accounts." Those seem to be the magic words.

Originally Posted by sdsearch
It depends on where you look.
I didn't know that. Thanks!
Originally Posted by sdsearch
How in the world do you know that for sure? How do you know they don't ever do the exact opposite?
I don't for sure. But it explains the few approvals I've seen just short of 24 months where Experian was pulled. I would never recommend it.
RNE likes this.
pallhedge is offline  
Old Sep 21, 2018, 4:43 pm
  #2057  
RNE
 
Join Date: Sep 2005
Location: JZRO
Posts: 9,169
Originally Posted by RNE
Be careful when a Chase rep asks you, "How are the authorized user accounts paid?"
Originally Posted by pallhedge
The correct answer is always: "I am not financially responsible for those accounts." Those seem to be the magic words.
Indeed! But the way the question was worded even I didn't catch what the rep was getting at, perhaps because TSMRSRNE had already mentioned in passing she was not responsible for my accounts when she pointed out that she was just an AU. I think the reps read that question from a script to record your answer, even if it was answered inadvertently beforehand. Also, I forgot to mention the Escalation rep challenged her in a parting shot: "You have two Freedom cards. Why do you need another one?" Ummm, like he didn't know a Freedom Unlimited card isn't the same as a Freedom card? Yeah, I know. He was checking to see if she knew. Duh. Still, that challenge was Kafkaesque!
RNE is offline  
Old Sep 21, 2018, 4:49 pm
  #2058  
 
Join Date: Dec 2009
Posts: 116
Originally Posted by pallhedge
The correct answer is always: "I am not financially responsible for those accounts." Those seem to be the magic words.
Yes this! I was lucky I figured out some form of your answer to get to the next step on my recon call!
ehchan is offline  
Old Sep 21, 2018, 5:09 pm
  #2059  
 
Join Date: Jan 2013
Posts: 1,435
Originally Posted by BelleCityFlyer
I guess the discussion is moot now because I came home on my lunch break and a letter from Chase was in the mailbox. It stated that my application for the CSR was denied for "Too many credit cards opened in the last two years associated with you" in other words the 5/24 rule.

To say I'm extremely annoyed right now would be an understatement. I only applied after getting assurances from three different Chase employees that I had an in-branch pre-approval for the card. I'm planning to head to my branch after work to try to figure out what went wrong. The funny thing is that they've been trying to convince me for the past few months to transfer some funds over to Chase and become a CPC but I've brushed them off. A screwup like this doesn't increase my confidence in them.
Many of us have been there. The in-branch Chase clerks make your approval sound like a sure thing because it's "on their screen."
cheaptom is offline  
Old Sep 23, 2018, 9:25 am
  #2060  
 
Join Date: Jul 2013
Posts: 1,784
Originally Posted by cheaptom
Many of us have been there. The in-branch Chase clerks make your approval sound like a sure thing because it's "on their screen."
Can't you tell by the interest rate quoted on the on-screen app? Set rate is pre-approval, variable is not. Or do I have that DP confused with another bank?
RobertHanson is offline  
Old Sep 23, 2018, 7:43 pm
  #2061  
FlyerTalk Evangelist
 
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,082
Originally Posted by RobertHanson
Can't you tell by the interest rate quoted on the on-screen app? Set rate is pre-approval, variable is not. Or do I have that DP confused with another bank?
Haven't heard of that.
philemer is offline  
Old Sep 24, 2018, 12:46 am
  #2062  
 
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,192
Originally Posted by RobertHanson
Can't you tell by the interest rate quoted on the on-screen app? Set rate is pre-approval, variable is not. Or do I have that DP confused with another bank?
Originally Posted by philemer
Haven't heard of that.
'Tis true. Fixed rate APR on the offer equates to pre-approval while variable rate APR does not.
philemer and pallhedge like this.
Diplomatico is offline  
Old Sep 25, 2018, 4:27 am
  #2063  
 
Join Date: Jul 2013
Posts: 107
New to Chase as an ex-SPG Amex user. Was approved for CSR and been using for the last few months to get sign up bonus and for restaurants/travel. I wanted to switch entirely over to Chase as I like the program so I applied for both the CFU and Ink cash unlimited, as I have substantial business expenses. For both, I didn't get approved immediately. The only other card I received in the last 24 months is a Kohls Charge card and my credit score is over 800.

Re-thinking my strategy, I think I will keep my SPG business card. Would it help to call and cancel my business card application? Or does that look suspicious? Any other thoughts would be appreciated.
ckelly14 is offline  
Old Sep 25, 2018, 11:28 am
  #2064  
FlyerTalk Evangelist
 
Join Date: Jul 2003
Location: Florida
Posts: 29,760
Originally Posted by RobertHanson
Can't you tell by the interest rate quoted on the on-screen app? Set rate is pre-approval, variable is not. Or do I have that DP confused with another bank?
YES. This is the way to identify whether the offers shown on the screen are Preapproved or Pre-qualified.

If you are truly preapproved, the APR is a FIXED rate. Chase has already determined your eligibility via other means (which we of course wouldn't know what such are.)

If you are pre-qualified, the APR is in a range - because the APR depends on the applicant's credit report information.

Always ask the banker to let you see the screen first before agree on anything. Or ask the banker to print out the T&Cs which should have the info of APR so you would not be "duped".
Happy is offline  
Old Sep 25, 2018, 3:19 pm
  #2065  
FlyerTalk Evangelist
 
Join Date: Mar 2010
Programs: DL, OZ, AC, AS, AA, BA, Hilton, Hyatt, Marriott, IHG
Posts: 19,900
I just applied for the Chase Sapphire Preferred and I wasn't instantly approved.

My annual income is $71,000 and my TU score is 801. What should I do now? I just copied and pasted the following after I submitted my application online.

Thank you for your request.

We need to review your request a little longer. We will let you know of our decision as soon as possible.

Thank you for choosing the Chase Sapphire Preferred Card.
lsquare is online now  
Old Sep 25, 2018, 3:45 pm
  #2066  
FlyerTalk Evangelist
 
Join Date: Aug 2002
Location: Intermountain West
Programs: Too many to list
Posts: 12,082
Originally Posted by lsquare
I just applied for the Chase Sapphire Preferred and I wasn't instantly approved.

My annual income is $71,000 and my TU score is 801. What should I do now? I just copied and pasted the following after I submitted my application online.
Nada. Just wait.
philemer is offline  
Old Sep 25, 2018, 3:53 pm
  #2067  
FlyerTalk Evangelist
 
Join Date: Mar 2010
Programs: DL, OZ, AC, AS, AA, BA, Hilton, Hyatt, Marriott, IHG
Posts: 19,900
Originally Posted by philemer
Nada. Just wait.
Oh? When I read about the application online, some websites mentioned that it asked for employer information. I saw no such field during the application process. There was a field to put in my income, but the application didn't asked anything about my employer and the nature of my employment. Very strange because other financial institutions ask that.

How long should I wait? I think the wait time could be as long as 30 days? How will Chase let me know of the decision? Via snail mail or email? Is it possible to check on the status online?

I heard it's not possible to double dip with the Chase Sapphire Reserved. Should I even bother trying to apply for the CSR and see if I'm approved?

Thanks!
lsquare is online now  
Old Sep 25, 2018, 5:26 pm
  #2068  
 
Join Date: Mar 2013
Location: Chicago, IL
Posts: 422
Originally Posted by lsquare
Oh? When I read about the application online, some websites mentioned that it asked for employer information. I saw no such field during the application process. There was a field to put in my income, but the application didn't asked anything about my employer and the nature of my employment. Very strange because other financial institutions ask that.

How long should I wait? I think the wait time could be as long as 30 days? How will Chase let me know of the decision? Via snail mail or email? Is it possible to check on the status online?

I heard it's not possible to double dip with the Chase Sapphire Reserved. Should I even bother trying to apply for the CSR and see if I'm approved?

Thanks!
Status: https://imgur.com/a/oXlPW

If you double dip and get approved then Chase will manually review it later on -- they'll call you to ask which card you want to close or they might just pick a card themselves
lsquare likes this.
Jatan is offline  
Old Sep 25, 2018, 6:22 pm
  #2069  
FlyerTalk Evangelist
 
Join Date: Mar 2010
Programs: DL, OZ, AC, AS, AA, BA, Hilton, Hyatt, Marriott, IHG
Posts: 19,900
Originally Posted by Jatan
Status: https://imgur.com/a/oXlPW

If you double dip and get approved then Chase will manually review it later on -- they'll call you to ask which card you want to close or they might just pick a card themselves
But I didn't get a reference number so how can I use the automated service?

So don't bother double dipping? Or test my luck with CSR? What are the odds I'll be approved for CSR while CSP is under review?
lsquare is online now  
Old Sep 25, 2018, 8:41 pm
  #2070  
 
Join Date: Mar 2013
Location: Chicago, IL
Posts: 422
Originally Posted by lsquare
But I didn't get a reference number so how can I use the automated service?

So don't bother double dipping? Or test my luck with CSR? What are the odds I'll be approved for CSR while CSP is under review?
800-432-3117 then # then 3 then 1 -- enter SSN for status

You can double dip if you want to -- if you're approved for both then Chase will close one later:
https://www.reddit.com/r/churning/co...read/?sort=new
lsquare likes this.
Jatan is offline  


Contact Us - Manage Preferences - Archive - Advertising - Cookie Policy - Privacy Statement - Terms of Service -

This site is owned, operated, and maintained by MH Sub I, LLC dba Internet Brands. Copyright © 2024 MH Sub I, LLC dba Internet Brands. All rights reserved. Designated trademarks are the property of their respective owners.