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Old Jan 19, 2017, 8:44 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: StartinSanDiego
Please read this Wiki before posting questions in the thread.

Do not post offers or requests for referral links in this thread! The proper thread for referral offers is here.
All Chase issued cards are here: https://creditcards.chase.com/sitemap

This thread--a continuation of previous discussions through May 2015 and December 2016--focuses on general Chase policies & practices for new applications. For information on specific Chase cards and their bonuses/terms/benefits, see the following threads and their associated wikis: Table of Contents
  1. Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?

  2. What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?

  3. Does the 5/24 rule apply to applications for all Chase cards?

  4. How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?

  5. How does Chase calculate the relevant 24-month period? By calendar months? By exact days?

  6. Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?

  7. Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?

  8. Can I apply for a specific Chase card and earn the bonus again after doing so previously?

  9. I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?

  10. I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?

  11. I wasn't auto-approved. Should I call in?

  12. How can I determine the deadline for meeting the spend requirement to earn the signup bonus?

  13. Once I meet the card's spend requirement, how soon will I receive my signup bonus points?

  14. Should I downgrade or cancel my existing cards before applying?

  15. Useful Chase telephone numbers

Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?
Chase does not have a known limit. However, several reports (for example) indicate that Chase is highly sensitive to multiple applications within a short time period, and that the second (or subsequent) applications run a substantial risk of being denied. In many cases, this is likely related to Chase's practice of allocating a large credit line (up to an applicant's personal maximum) when approving a new card such as the first application in a series. (See also the discussion below concerning aggregate Chase credit lines.)

What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?
Starting in May 2015, Chase began denying applications for its own personal cards (e.g., Sapphire Preferred, Freedom, Slate & Freedom Unlimited) if the applicant's credit report shows that she or he opened 5 or more credit cards with any card issuer in the prior 24 months ("the 5/24 rule").

For a few days in early September 2016, Chase included explicit language ("You will not be approved for this card if you have opened 5 or more bank cards in the past 24 months") on the application page for the Sapphire Reserve card--and then promptly removed it. The absence of this language on landing/application pages for the CSR or any other Chase card is not a reliable indicator of whether the 5/24 policy applies.

See the next section for co-branded cards exempt from the 5/24 policy, and the later section discussing potential ways around 5/24.

Does the 5/24 rule apply to applications for all Chase cards?
Previously the rule did not apply to applications for the Ink Plus business card or to co-branded cards such as United, Hyatt, IHG, etc. However, on May 22, 2016 Chase extended its 5/24 rule to cover Ink business cards and some co-branded cards. (Note that there were premature reports that Chase Ink Plus would be made subject to the rule in March 2016 (which did not happen), and that all co-branded cards would follow in April 2016 (also did not happen).)

Although we had numerous reports of applications prior to May 22 being denied for a United/Hyatt/IHG/WN card by a CSR citing the 5/24 rule, the available evidence strongly suggested that those applicants had other serious issues--multiple Chase applications in a short period; large existing Chase credit line--and that overzealous CSRs gratuitously (and erroneously) invoked the 5/24 rule in the past as an additional supposed justification for the denial. Thus, it is difficult to separate such false positives from any change in Chase policy.

Instead, the most useful data points are those where an applicant is approved for a Chase card despite being over 5/24. Since May 22, 2016, we have such reports for these co-branded cards (in order from oldest to newest for each card):
For a longer list of cards apparently not subject to 5/24, check this link:
In November 2018, Chase seems to have possibly expanded 5/24 to more cards, possibly including some mentioned above. See this link:
Please follow discussion in the thread for current updates.

How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?
The 24-month count includes personal cards opened at other banks, and even cards on which the applicant is only an authorized user and not the primary cardholder. Chase has been extremely inflexible with this policy, with agents stating that there is nothing they can do to circumvent this restriction. However, in some cases Chase may reconsider a denial if the applicant has <5 new cards excluding cards on which s/he is an authorized user. You may need to escalate to the next level of customer service agent, as many front-line agents seem to be unable or unwilling to remove the authorized user accounts from the count.

Note:

How does Chase calculate the relevant 24-month period? By calendar months? By exact days?
In February 2017, a FTer reported a successful application a day or two after dropping from 5/24 to 4/24. However, because Chase sometimes approves applicants who are at 5/24 exactly (see above), this data point does not conclusively prove that Chase drops cards from its calculation on the exact 24-month anniversary of the previous bonus.

Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?
No. Chase uses the information from your credit report, and closing an account doesn't make it disappear.

Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?
As to targeted mailers, we have insufficient anecdotal evidence to reach any reliable conclusions. (Reports suggesting no exemption from 5/24 here and here.)

There have been reports of people with more than 5 cards opened in the last 24 months being successful if they are already pre-approved for the card in question. To find out if you are pre-approved, you can call or go into a branch to ask. Success stories appear to be connected to Chase Private Client (CPC) status and the rollout of the Chase Sapphire Reserve card. In-branch pre-approvals (showing a green screen on the banker's computer) result in automatic approvals. Some (but not all) CPC clients had success in recon calls[[I]citation needed].

Can I apply for a specific Chase card and earn the bonus again after doing so previously?
It depends. A Chase card may be "churned" when an entirely new version becomes available. For example, business cards are distinct from personal/consumer cards. Note that simple variations among bonus offers do not amount to new versions/products for purposes of this rule.

Beginning in 2014, Chase began including explicit language in most of its offers, such as the following:
This new cardmember bonus offer is not available to either (i) current cardmembers of this consumer credit card, or (ii) previous cardmembers of this consumer credit card who received a new cardmember bonus for this consumer credit card within the last 24 months.
Effective August 2018, Chase imposed stringent additional restrictions on receiving the signup bonus for any version of the Sapphire card. See Sapphire (CSR & CSP) 48 months between bonuses, August 2018 and the master threads for each card (listed above) for details and discussion.

There are four key considerations in determining whether you can churn a given card:
  • The 5/24 policy discussed in detail above.
  • The 24-month bonus waiting period--in the case of Sapphire cards, the collective 48-month period--is measured not from the date of your previous application (or approval date, if different), but instead from the date you received the signup-related bonus on the previous card, which may be 3-4 months later than the approval date. The same rule applies regardless of the type of signup bonus received (points, miles, or free-night certs); anniversary benefits unrelated to spending requirements, such as annual IHG & Marriott certs, do not count as signup bonuses.
  • If you still have your old card of the same type, you're ineligible.
  • Chase's policy does not indicate whether there is also a minimum waiting period between cancellation and reapplication, and there is not yet sufficient anecdotal evidence from FTers to draw firm conclusions. At a minimum, a prudent churner will wait at least a week or two after cancellation before reapplying so that all of Chase's systems fully reflect that closure. (See first bullet point above.) At least one FTer has reported re-applying successfully 14 days after canceling the previous card.
Finally, note that if you reapply too soon, Chase may still issue you the new card. (This differs from some other card issuers, which may deny such applications outright.) In this case, Chase typically notifies you by letter within a month or two after approval that, as a previous cardholder, you will not receive the bonus a second time.

I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?
No. Being an additional user on someone else's account poses no bar to applying for that same card & bonus, except insofar as such cards may count toward the 5/24 rule (as discussed above).

I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?
Yes.

In the past, the conventional wisdom among FTers was that you were more likely to hurt your chances by closing an account or reducing CL unilaterally. However, substantial evidence from 2014 onward strongly indicates that Chase is increasingly likely to reject applications (or at least not auto-approve them) where an applicant has an existing total credit line that is high compared to his/her income & spending patterns. (For many members, the threshold appears to be in the $45K-60K range, but that is highly speculative.)

Recent reports suggest that closing accounts and/or voluntarily reducing credit lines increases the odds of auto-approval or in-branch pre-approval. (You can do either by calling or simply sending a secure message through your Chase online account. You do not need to provide a reason for the request.) For best results, keep at least $5K-10K in excess credit; if your application is not approved, you can always contact the reconsideration department and offer to reallocate that portion of your existing credit line. Note: despite allowing credit line to be moved between personal and business accounts in the past, Chase is no longer permitting such reallocation in either direction.

With respect to timing, it is better to reduce any CL as soon as you can conveniently do so, e.g., after meeting the bonus spend on a card you do not plan to use regularly thereafter. (Do not reduce CL on a given card if it would increase your "credit utiilization"--that is, the ratio of outstanding balance to CL--above ~30%. A high credit utilization number is a red flag for banks and can adversely affect your credit score.) Waiting until one's next application to lower a CL is less than optimal, as the reduced CL is not immediately recognized by all of Chase's systems.

There is no known minimum wait between lowering a CL and having the freed-up amount become available for purposes of a new application. A prudent applicant will, as recommended above, plan well in advance; failing that, an applicant would be wise to wait at least 24 hours between lowering a CL and applying for a new card.

I wasn't auto-approved. Should I call in?
It may be better to avoid calling Chase unless your application is denied. Many recent calls on pending applications led to denials, and many people report having success letting applications work their way through the system. Be patient. Time is on your side; increasingly, Chase CSRs are not.

If you do call, expect extensive and possibly hostile questioning. Be prepared to answer questions regarding the need for more credit, past credit apps for both Chase and other banks, income, business finances, etc. Know your CLs with Chase before you call so you know which card/s you are willing to decrease the CLs on. If the app is for a significant other who dislikes such calls, they can authorize you to speak on their behalf and hand the phone over to you.

How can I determine the deadline for meeting the spend requirement to earn the signup bonus?
Just send Chase a secure message (SM) through your online account. Although the deadline should in theory be N months from the date of approval (not the date of application or card activation)--where N is the number of months specified in the offer--Chase typically pads this period to account for the time required to fabricate and deliver physical cards. For example, a recent "3-month" deadline was in fact 114 days, as confirmed by Chase's SM confirmation.

Once I meet the card's spend requirement, how soon will I receive my signup bonus points?
Bonus points typically accrue at the close of the billing period in which you incur the corresponding charges. Points should appear in your hotel/airline account within a few days thereafter.

NOTE: If you complete your required spending in the last 7-10 days of the statement period, the bonus may not post until the following month's statement, even if the regular per-dollar points post on the first statement. This is normal behavior for Chase and is not worth a phone call.

Should I downgrade or cancel my existing cards before applying?
Useful Chase telephone numbers
(800) 432-3117 – General Application Status Line, automated
(800) 436-7927 – Alternative General Application Status Line, automated
(888) 609-7805 – Alternative Personal Reconsideration line with live rep
(888) 269-8690 - Business Credit Card Application Status Line, automated
(800) 453-9719 – Business Credit Card Reconsideration Line with live rep
(800) 955-9900 – General Card Services and Application status, automated
(888) 298-5623 – Credit Reallocation Office (Personal cards)
(800) 453-9719 – Credit Reallocation Office (Business cards)
(888) 622-7547 – Executive Offices
(877) 470-9042 – Personal Application Verification line with live rep
Twitter: @ChaseSupport
Note: In the past, automated telephone status reports stating that Chase would notify you in 2 weeks often resulted in an approval, whereas the "7-10 days" telephone recording often indicated imminent denial. In 2016, this pattern became increasingly unpredictable, with many applicants receiving approval despite an earlier "7-10 days" automated telephone message. As a result, automated telephone responses should not be regarded as reliable indicators of an application's likely outcome.
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Applying for Chase Credit Cards, 2017-2019

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Old Jun 1, 2018, 12:17 pm
  #1756  
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Originally Posted by blitzen
Chase seem to less and less give instant approvals. My last two cards were pending and without me doing anything they were approved (Chased move the CL around) ... why would there be a second inquiry? They have all the info they need to make their decision in the credit report they just pulled.
I would wait a week and if the accounts do not show online I would call to see what the problem is.
Good to know... so far I ONLY applied for the Ink not the CSP but that was going to be my follow up app being I'm 4/24 today. Business app first keeps me below 5/24.

From what I understand applying for 2 on the same day or close to it would allow Chase to use the original inquiry rather than pulling a second.
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Old Jun 1, 2018, 12:46 pm
  #1757  
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Originally Posted by carlitos
I applied yesterday night and my app went to pending with the 30 day message. This morning I called the automated line and dialed my SSN and the robo voice said I was approved and stated my Credit Access Line of $8,000 for the new card.
Decided to roll the dice and put in my CSP app as well (6-hours after the Ink) and got the same notice "we need more time...up to 30-days" message.

That's good right? Not an instant denial at least....

***FINGERS CROSSED***



I just called the automated app status line for my Ink Cash app and got a "decision within 2-weeks by mail" message vs the email from this morning which stated 30-day...we'll see what tomorrow brings I guess. ^

Interesting that online the app status section has nothing as in no app at all.

Last edited by Tony300S; Jun 1, 2018 at 1:12 pm
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Old Jun 1, 2018, 9:08 pm
  #1758  
 
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Originally Posted by Tony300S
Now what? Call in, wait it out? I see WiKi says wait...but was planning to follow up with a CSP app ASAP to avoid a second inquiry. If denied still any chance for other Chase cards or go elsewhere?
The rule of thumb is to not call for business card applications because the recon can be tough, especially if your "business" is less on the traditional side and more on the "I thought about selling something on eBay one time" side.

If you have an established, legitimate business and are confident at talking about it at length, including customers, planned revenue and expenses, advertising/marketing, etc. then go ahead and call. Otherwise, wait it out.

You can call the 800 number listed in the wiki to check the status. Depending on what time you applied, it's possible you've already been approved. The card won't show up on your personal login even once it is approved.
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Old Jun 2, 2018, 7:05 am
  #1759  
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Originally Posted by NYCFlyer10001
The rule of thumb is to not call for business card applications because the recon can be tough, especially if your "business" is less on the traditional side and more on the "I thought about selling something on eBay one time" side.

If you have an established, legitimate business and are confident at talking about it at length, including customers, planned revenue and expenses, advertising/marketing, etc. then go ahead and call. Otherwise, wait it out.

You can call the 800 number listed in the wiki to check the status. Depending on what time you applied, it's possible you've already been approved. The card won't show up on your personal login even once it is approved.
Well I upped the stakes and did apply for the CSP also about 6-hours AFTER the Ink Cash...as of now I'm see TWO inquiries on my report, unlike the common experience that same day Chase apps will share a single pull.

So at this point I'll wait on the business app decision and not be calling in.

But calling the status line this morning it is reporting both apps received, first is pending decision (which should be the Ink) and second (CSP) says pending decision within two weeks via mail. Neither app yet shows up in my account under the app status page.
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Old Jun 2, 2018, 8:49 am
  #1760  
 
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Originally Posted by Tony300S
Well I upped the stakes and did apply for the CSP also about 6-hours AFTER the Ink Cash...as of now I'm see TWO inquiries on my report, unlike the common experience that same day Chase apps will share a single pull.

So at this point I'll wait on the business app decision and not be calling in.

But calling the status line this morning it is reporting both apps received, first is pending decision (which should be the Ink) and second (CSP) says pending decision within two weeks via mail. Neither app yet shows up in my account under the app status page.
If the CSP gets approved first, you may be denied on the CIC due to the 1/30 rule.
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Old Jun 2, 2018, 11:02 am
  #1761  
 
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Originally Posted by Tony300S
as of now I'm see TWO inquiries on my report, unlike the common experience that same day Chase apps will share a single pull.
The credit bureau combines the pulls, one of them should drop off over the next few days.

This site contains information on how to read the tea leaves of the automated message: https://chaseflowchart.info/
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Old Jun 3, 2018, 1:10 am
  #1762  
 
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Originally Posted by Tony300S
Well I upped the stakes and did apply for the CSP also about 6-hours AFTER the Ink Cash...as of now I'm see TWO inquiries on my report, unlike the common experience that same day Chase apps will share a single pull.

So at this point I'll wait on the business app decision and not be calling in.

But calling the status line this morning it is reporting both apps received, first is pending decision (which should be the Ink) and second (CSP) says pending decision within two weeks via mail. Neither app yet shows up in my account under the app status page.
Alas, HPs almost never get combined between business and personal Chase apps. This generally happens due to subtle differences in how the business and personal lending departments seem to make the inquiry.

Some discussion of that earlier in this thread:
https://www.flyertalk.com/forum/search.php?searchid=43895735&query=business-personal-combine
https://www.flyertalk.com/forum/28839500-post1080.html

As the poster earlier noted, hopefully your CSP doesn't get approved first, as it'd deny your CIC app, unfortunately, due to 1/30. The 2 weeks phone status is good news, though, as that generally points to an approval
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Old Jun 3, 2018, 6:49 am
  #1763  
 
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Originally Posted by Tony300S
Well I upped the stakes and did apply for the CSP also about 6-hours AFTER the Ink Cash...as of now I'm see TWO inquiries on my report, unlike the common experience that same day Chase apps will share a single pull.

So at this point I'll wait on the business app decision and not be calling in.

But calling the status line this morning it is reporting both apps received, first is pending decision (which should be the Ink) and second (CSP) says pending decision within two weeks via mail. Neither app yet shows up in my account under the app status page.
Just keep calling the automated status line. That's the quickest way you'll find out if you were approved besides simply waiting for the card to arrive in the mail.

As others have already mentioned, it's unfortunate that you also applied for CSP the same day. There is no benefit to this as HPs won't be combined for a biz and personal card. In addition, you put your CIC application at risk. Keep your fingers crossed.
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Old Jun 3, 2018, 10:16 am
  #1764  
 
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I already have CSP but decided to go for CSR so call CHASE on April 20 to made product change my CSP to CHASE Freedom. Waited for 30 days and apply CSR online on May 21, got message on screen said decision pending up to 30 days.
I called to CHASE to check status and got answer for robot lady that decision pending for 2 weeks. From information that I search it meaning for good sigh. On June 2, CSR is showing on my account online for credit line 10,000 $.
My VantageScore® 3.0. is 783 and I have 4 cards with CHASE for credit line of 12K, 25K, 25k and 31k. Since I already have quite large credit line with them, it may be cause my limit on my new CSR to be exactly 10K which is minimum for
VISA Infinite.
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Old Jun 3, 2018, 5:54 pm
  #1765  
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Originally Posted by Diplomatico
If the CSP gets approved first, you may be denied on the CIC due to the 1/30 rule.
Originally Posted by prech
Alas, HPs almost never get combined between business and personal Chase apps. This generally happens due to subtle differences in how the business and personal lending departments seem to make the inquiry.

Some discussion of that earlier in this thread:
https://www.flyertalk.com/forum/sear...rsonal-combine
https://www.flyertalk.com/forum/28839500-post1080.html

As the poster earlier noted, hopefully your CSP doesn't get approved first, as it'd deny your CIC app, unfortunately, due to 1/30. The 2 weeks phone status is good news, though, as that generally points to an approval
Hummm this is news to me. Thought it was a 2/30 rule? Applied this way following advice of articles which said you might as well go for one of each if you're 4/24, with the business being first.

Originally Posted by pallhedge
Just keep calling the automated status line. That's the quickest way you'll find out if you were approved besides simply waiting for the card to arrive in the mail.

As others have already mentioned, it's unfortunate that you also applied for CSP the same day. There is no benefit to this as HPs won't be combined for a biz and personal card. In addition, you put your CIC application at risk. Keep your fingers crossed.
Another never before read piece of advice, everything I was following said 2 apps in the same day would share a pull, none seem to factor personal vs business I guess.

Yeah, I'll keep calling, guessing Monday should bring some updates and hopefully good news.
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Old Jun 3, 2018, 6:36 pm
  #1766  
 
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Originally Posted by Tony300S
Hummm this is news to me. Thought it was a 2/30 rule? Applied this way following advice of articles which said you might as well go for one of each if you're 4/24, with the business being first.
2/30 is the "rule" for Chase personal card apps. For Chase biz cards it's 1/30.

Originally Posted by Tony300S
Another never before read piece of advice, everything I was following said 2 apps in the same day would share a pull, none seem to factor personal vs business I guess.
Even 2 personal Chase apps get 2 HPs initially. After a day or 2, it's the CRA (not Chase) that combines them assuming the 2nd was a duplicate. Biz and personal HP's rarely if ever get combined.
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Old Jun 3, 2018, 7:25 pm
  #1767  
 
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I know someone that was approved for CIC then CIP in less then 30 days.

Last edited by briang191; Jun 4, 2018 at 7:53 am
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Old Jun 3, 2018, 9:08 pm
  #1768  
 
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Originally Posted by Tony300S
Applied this way following advice of articles which said you might as well go for one of each if you're 4/24, with the business being first.

This is correct.....but the business card needs to be approved first.
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Old Jun 4, 2018, 6:28 am
  #1769  
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Originally Posted by Diplomatico
This is correct.....but the business card needs to be approved first.
Oooops

I'll update with the results...
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Old Jun 4, 2018, 6:38 am
  #1770  
 
Join Date: Sep 2011
Posts: 1,857
Originally Posted by briang191
I know someone that was approved for CIS then CIP in less then 30 days.
Originally Posted by pallhedge
2/30 is the "rule" for Chase personal card apps. For Chase biz cards it's 1/30.
It's a "rule", not a rule as I wrote earlier. Secondly, the applications--not the approvals--should be 30 days apart. What is CIS?
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