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Old Jan 19, 2017, 8:44 pm
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: StartinSanDiego
Please read this Wiki before posting questions in the thread.

Do not post offers or requests for referral links in this thread! The proper thread for referral offers is here.
All Chase issued cards are here: https://creditcards.chase.com/sitemap

This thread--a continuation of previous discussions through May 2015 and December 2016--focuses on general Chase policies & practices for new applications. For information on specific Chase cards and their bonuses/terms/benefits, see the following threads and their associated wikis: Table of Contents
  1. Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?

  2. What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?

  3. Does the 5/24 rule apply to applications for all Chase cards?

  4. How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?

  5. How does Chase calculate the relevant 24-month period? By calendar months? By exact days?

  6. Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?

  7. Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?

  8. Can I apply for a specific Chase card and earn the bonus again after doing so previously?

  9. I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?

  10. I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?

  11. I wasn't auto-approved. Should I call in?

  12. How can I determine the deadline for meeting the spend requirement to earn the signup bonus?

  13. Once I meet the card's spend requirement, how soon will I receive my signup bonus points?

  14. Should I downgrade or cancel my existing cards before applying?

  15. Useful Chase telephone numbers

Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?
Chase does not have a known limit. However, several reports (for example) indicate that Chase is highly sensitive to multiple applications within a short time period, and that the second (or subsequent) applications run a substantial risk of being denied. In many cases, this is likely related to Chase's practice of allocating a large credit line (up to an applicant's personal maximum) when approving a new card such as the first application in a series. (See also the discussion below concerning aggregate Chase credit lines.)

What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?
Starting in May 2015, Chase began denying applications for its own personal cards (e.g., Sapphire Preferred, Freedom, Slate & Freedom Unlimited) if the applicant's credit report shows that she or he opened 5 or more credit cards with any card issuer in the prior 24 months ("the 5/24 rule").

For a few days in early September 2016, Chase included explicit language ("You will not be approved for this card if you have opened 5 or more bank cards in the past 24 months") on the application page for the Sapphire Reserve card--and then promptly removed it. The absence of this language on landing/application pages for the CSR or any other Chase card is not a reliable indicator of whether the 5/24 policy applies.

See the next section for co-branded cards exempt from the 5/24 policy, and the later section discussing potential ways around 5/24.

Does the 5/24 rule apply to applications for all Chase cards?
Previously the rule did not apply to applications for the Ink Plus business card or to co-branded cards such as United, Hyatt, IHG, etc. However, on May 22, 2016 Chase extended its 5/24 rule to cover Ink business cards and some co-branded cards. (Note that there were premature reports that Chase Ink Plus would be made subject to the rule in March 2016 (which did not happen), and that all co-branded cards would follow in April 2016 (also did not happen).)

Although we had numerous reports of applications prior to May 22 being denied for a United/Hyatt/IHG/WN card by a CSR citing the 5/24 rule, the available evidence strongly suggested that those applicants had other serious issues--multiple Chase applications in a short period; large existing Chase credit line--and that overzealous CSRs gratuitously (and erroneously) invoked the 5/24 rule in the past as an additional supposed justification for the denial. Thus, it is difficult to separate such false positives from any change in Chase policy.

Instead, the most useful data points are those where an applicant is approved for a Chase card despite being over 5/24. Since May 22, 2016, we have such reports for these co-branded cards (in order from oldest to newest for each card):
For a longer list of cards apparently not subject to 5/24, check this link:
In November 2018, Chase seems to have possibly expanded 5/24 to more cards, possibly including some mentioned above. See this link:
Please follow discussion in the thread for current updates.

How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?
The 24-month count includes personal cards opened at other banks, and even cards on which the applicant is only an authorized user and not the primary cardholder. Chase has been extremely inflexible with this policy, with agents stating that there is nothing they can do to circumvent this restriction. However, in some cases Chase may reconsider a denial if the applicant has <5 new cards excluding cards on which s/he is an authorized user. You may need to escalate to the next level of customer service agent, as many front-line agents seem to be unable or unwilling to remove the authorized user accounts from the count.

Note:

How does Chase calculate the relevant 24-month period? By calendar months? By exact days?
In February 2017, a FTer reported a successful application a day or two after dropping from 5/24 to 4/24. However, because Chase sometimes approves applicants who are at 5/24 exactly (see above), this data point does not conclusively prove that Chase drops cards from its calculation on the exact 24-month anniversary of the previous bonus.

Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?
No. Chase uses the information from your credit report, and closing an account doesn't make it disappear.

Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?
As to targeted mailers, we have insufficient anecdotal evidence to reach any reliable conclusions. (Reports suggesting no exemption from 5/24 here and here.)

There have been reports of people with more than 5 cards opened in the last 24 months being successful if they are already pre-approved for the card in question. To find out if you are pre-approved, you can call or go into a branch to ask. Success stories appear to be connected to Chase Private Client (CPC) status and the rollout of the Chase Sapphire Reserve card. In-branch pre-approvals (showing a green screen on the banker's computer) result in automatic approvals. Some (but not all) CPC clients had success in recon calls[[I]citation needed].

Can I apply for a specific Chase card and earn the bonus again after doing so previously?
It depends. A Chase card may be "churned" when an entirely new version becomes available. For example, business cards are distinct from personal/consumer cards. Note that simple variations among bonus offers do not amount to new versions/products for purposes of this rule.

Beginning in 2014, Chase began including explicit language in most of its offers, such as the following:
This new cardmember bonus offer is not available to either (i) current cardmembers of this consumer credit card, or (ii) previous cardmembers of this consumer credit card who received a new cardmember bonus for this consumer credit card within the last 24 months.
Effective August 2018, Chase imposed stringent additional restrictions on receiving the signup bonus for any version of the Sapphire card. See Sapphire (CSR & CSP) 48 months between bonuses, August 2018 and the master threads for each card (listed above) for details and discussion.

There are four key considerations in determining whether you can churn a given card:
  • The 5/24 policy discussed in detail above.
  • The 24-month bonus waiting period--in the case of Sapphire cards, the collective 48-month period--is measured not from the date of your previous application (or approval date, if different), but instead from the date you received the signup-related bonus on the previous card, which may be 3-4 months later than the approval date. The same rule applies regardless of the type of signup bonus received (points, miles, or free-night certs); anniversary benefits unrelated to spending requirements, such as annual IHG & Marriott certs, do not count as signup bonuses.
  • If you still have your old card of the same type, you're ineligible.
  • Chase's policy does not indicate whether there is also a minimum waiting period between cancellation and reapplication, and there is not yet sufficient anecdotal evidence from FTers to draw firm conclusions. At a minimum, a prudent churner will wait at least a week or two after cancellation before reapplying so that all of Chase's systems fully reflect that closure. (See first bullet point above.) At least one FTer has reported re-applying successfully 14 days after canceling the previous card.
Finally, note that if you reapply too soon, Chase may still issue you the new card. (This differs from some other card issuers, which may deny such applications outright.) In this case, Chase typically notifies you by letter within a month or two after approval that, as a previous cardholder, you will not receive the bonus a second time.

I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?
No. Being an additional user on someone else's account poses no bar to applying for that same card & bonus, except insofar as such cards may count toward the 5/24 rule (as discussed above).

I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?
Yes.

In the past, the conventional wisdom among FTers was that you were more likely to hurt your chances by closing an account or reducing CL unilaterally. However, substantial evidence from 2014 onward strongly indicates that Chase is increasingly likely to reject applications (or at least not auto-approve them) where an applicant has an existing total credit line that is high compared to his/her income & spending patterns. (For many members, the threshold appears to be in the $45K-60K range, but that is highly speculative.)

Recent reports suggest that closing accounts and/or voluntarily reducing credit lines increases the odds of auto-approval or in-branch pre-approval. (You can do either by calling or simply sending a secure message through your Chase online account. You do not need to provide a reason for the request.) For best results, keep at least $5K-10K in excess credit; if your application is not approved, you can always contact the reconsideration department and offer to reallocate that portion of your existing credit line. Note: despite allowing credit line to be moved between personal and business accounts in the past, Chase is no longer permitting such reallocation in either direction.

With respect to timing, it is better to reduce any CL as soon as you can conveniently do so, e.g., after meeting the bonus spend on a card you do not plan to use regularly thereafter. (Do not reduce CL on a given card if it would increase your "credit utiilization"--that is, the ratio of outstanding balance to CL--above ~30%. A high credit utilization number is a red flag for banks and can adversely affect your credit score.) Waiting until one's next application to lower a CL is less than optimal, as the reduced CL is not immediately recognized by all of Chase's systems.

There is no known minimum wait between lowering a CL and having the freed-up amount become available for purposes of a new application. A prudent applicant will, as recommended above, plan well in advance; failing that, an applicant would be wise to wait at least 24 hours between lowering a CL and applying for a new card.

I wasn't auto-approved. Should I call in?
It may be better to avoid calling Chase unless your application is denied. Many recent calls on pending applications led to denials, and many people report having success letting applications work their way through the system. Be patient. Time is on your side; increasingly, Chase CSRs are not.

If you do call, expect extensive and possibly hostile questioning. Be prepared to answer questions regarding the need for more credit, past credit apps for both Chase and other banks, income, business finances, etc. Know your CLs with Chase before you call so you know which card/s you are willing to decrease the CLs on. If the app is for a significant other who dislikes such calls, they can authorize you to speak on their behalf and hand the phone over to you.

How can I determine the deadline for meeting the spend requirement to earn the signup bonus?
Just send Chase a secure message (SM) through your online account. Although the deadline should in theory be N months from the date of approval (not the date of application or card activation)--where N is the number of months specified in the offer--Chase typically pads this period to account for the time required to fabricate and deliver physical cards. For example, a recent "3-month" deadline was in fact 114 days, as confirmed by Chase's SM confirmation.

Once I meet the card's spend requirement, how soon will I receive my signup bonus points?
Bonus points typically accrue at the close of the billing period in which you incur the corresponding charges. Points should appear in your hotel/airline account within a few days thereafter.

NOTE: If you complete your required spending in the last 7-10 days of the statement period, the bonus may not post until the following month's statement, even if the regular per-dollar points post on the first statement. This is normal behavior for Chase and is not worth a phone call.

Should I downgrade or cancel my existing cards before applying?
Useful Chase telephone numbers
(800) 432-3117 – General Application Status Line, automated
(800) 436-7927 – Alternative General Application Status Line, automated
(888) 609-7805 – Alternative Personal Reconsideration line with live rep
(888) 269-8690 - Business Credit Card Application Status Line, automated
(800) 453-9719 – Business Credit Card Reconsideration Line with live rep
(800) 955-9900 – General Card Services and Application status, automated
(888) 298-5623 – Credit Reallocation Office (Personal cards)
(800) 453-9719 – Credit Reallocation Office (Business cards)
(888) 622-7547 – Executive Offices
(877) 470-9042 – Personal Application Verification line with live rep
Twitter: @ChaseSupport
Note: In the past, automated telephone status reports stating that Chase would notify you in 2 weeks often resulted in an approval, whereas the "7-10 days" telephone recording often indicated imminent denial. In 2016, this pattern became increasingly unpredictable, with many applicants receiving approval despite an earlier "7-10 days" automated telephone message. As a result, automated telephone responses should not be regarded as reliable indicators of an application's likely outcome.
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Applying for Chase Credit Cards, 2017-2019

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Old Sep 4, 2019, 9:58 pm
  #2881  
 
Join Date: Aug 2019
Posts: 44
I referred P2 to CIU and she applied 8/3/19, then we called the automated status line and got 7-10 day message. P2 decided to wait for the letter before calling in but clearly it has been > 7-10 days and we have not received a letter. Do they in some cases exceed 20+ business days/calendar month or do we just need to call?

She does have a CIP & SW Biz but spaced the three out at least 3 months apart and is only 3/24. She had to call in for CIP after getting a letter but it was just a minor verification not a grilling.
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Old Sep 4, 2019, 10:13 pm
  #2882  
 
Join Date: Feb 2013
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Posts: 5,940
Originally Posted by Burton Codh
I referred P2 to CIU and she applied 8/3/19, then we called the automated status line and got 7-10 day message. P2 decided to wait for the letter before calling in but clearly it has been > 7-10 days and we have not received a letter. Do they in some cases exceed 20+ business days/calendar month or do we just need to call?

She does have a CIP & SW Biz but spaced the three out at least 3 months apart and is only 3/24. She had to call in for CIP after getting a letter but it was just a minor verification not a grilling.
A month seems long to me. I’d have her call but be prepared for a grilling. My CIP went to 7-10 day and they left a vm saying needed verification. I called and it was literally an address verification. Approved within minutes. And the new card showed up on my online sign in same day.
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Old Sep 7, 2019, 8:48 pm
  #2883  
 
Join Date: Jul 2018
Posts: 354
Little Chase victory

Apologies in advance but...Fair warning: long post

Slate April 2016,
CSP June 2016,
UA MPE May 2018,
Canceled Slate.

First Chase biz card application: CIP July 2018.
Denied due to being over 4/24.
Called biz recon to explain that I was really 4/24 and the 2 extra cards they saw were really AU cards. They asked a TON of questions. Recon still denied because UW said business was too new and because they didn't like the $8k I had sitting on a 0% CC (local credit union).

Pissed off and didn't really understand churning at the time so I let Chase go and got a Citi DC lol.

Upgraded CSP to CSR July 2018, CSP AF refunded. CSR AF didn't hit until 12/1/18. $10k CL.

Ever since I've slowly improved my credit and only gotten biz cards (mostly Amex). Paid off that credit union CC balance.

June 2019 downgraded UA MPE to no AF MP card (no retention offer - $15k spend). Reduced CL to $500.

Finally went back under 5/24 on July 1 and applied for SW performance. Got 30 days message, which changed to 2 weeks after another 48 hours wait or so. About a day later it changed to approved - $5k CL.

3 days ago lowered CSR CL to $5k.

Yesterday morning (9/6) i applied for CIP using referral, immediately got 30 days message. Then yesterday night got approved message - $9k CL. 14 months later, finally got a CIP...Yay!

Kinda surprised I got a higher CL on the CIP than SW biz, but heyyy not complaining!
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Old Sep 9, 2019, 2:54 pm
  #2884  
 
Join Date: Apr 2011
Posts: 2,055
Sorry if this is a dumb question, I searched around a bit but didn't find what I was looking for.

I am at something around (∞-1)/24 due to the Citi train so I have not opened a Chase card in over 4 years and I closed my CSP about 2 years ago. I periodically check the 'Just For You' link on my Chase account but there is never anything there. I logged in today and see the CSP listed at the top of my account page with a happy green star next to it. I click the link, 60K for $4K spend, score! Standard 48-month language but the last CSP I got was early March 2015, so I would have received the bonus at least 50 months ago. I applied, instant approval.

My question: Am I cool to get the bonus? I don't know how Chase works these days but if I am approved and did not violate the 48-month rule I am good, right? I gather the 5/24 is just for approval. If you can get passed that you just need to qualify by not having received a bonus for that specific card in the last 48 months (or currently have any Sapphire card).

EDIT: Looks like this is a thing, according to Reddit/DoC.
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Last edited by IkeEsq; Sep 9, 2019 at 4:13 pm Reason: Added info
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Old Sep 9, 2019, 5:58 pm
  #2885  
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Posts: 12,082
If Chase approves you you'll get the bonus after meeting the spend. ^
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Old Sep 9, 2019, 6:18 pm
  #2886  
 
Join Date: Aug 2015
Location: SFO
Programs: AS 75K (OW), SK Silver (*A), UR, MR
Posts: 3,345
Originally Posted by philemer
If Chase approves you you'll get the bonus after meeting the spend. ^
Makes me wonder when once back in time it wasn't so.
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Old Sep 10, 2019, 2:57 am
  #2887  
 
Join Date: Oct 2017
Posts: 78
I'm trying to help my P2 build credit history,
If I add her to my credit card account that is more than 2 years old as my AU,
does that count towards 5/24?

That would be real useful, because I can quickly add two of my 10 years old account to her profile ...
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Old Sep 10, 2019, 6:43 am
  #2888  
 
Join Date: Aug 2015
Location: SFO
Programs: AS 75K (OW), SK Silver (*A), UR, MR
Posts: 3,345
Originally Posted by ahhlun
If I add her to my credit card account that is more than 2 years old as my AU,
does that count towards 5/24?
Yes.

Originally Posted by ahhlun
That would be real useful
Maybe, maybe not.
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Old Sep 10, 2019, 7:19 am
  #2889  
 
Join Date: Sep 2011
Posts: 1,857
Originally Posted by ahhlun
I'm trying to help my P2 build credit history,
If I add her to my credit card account that is more than 2 years old as my AU,
does that count towards 5/24?

That would be real useful, because I can quickly add two of my 10 years old account to her profile ...
It depends on what bank issued the card you're adding P2 as an AU to. Some banks, like Chase, will report the original primary account open date to P2's credit report. In this case, the card will be >24 months old and not count towards 5/24. Other banks, like Amex, will report the date the AU was added to P2's credit report. This would add to P2's 5/24.
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Old Sep 10, 2019, 10:08 am
  #2890  
 
Join Date: Aug 2015
Location: SFO
Programs: AS 75K (OW), SK Silver (*A), UR, MR
Posts: 3,345
Originally Posted by pallhedge
Some banks, like Chase, will report the original primary account open date to P2's credit report. In this case, the card will be >24 months old and not count towards 5/24.
Can we necessarily conclude so? Just because it may not be an AU card from Chase doesn’t automatically mean Chase doesn’t know when it was added. And when knowing it, Chase may decide to go by that date internally, in some cases or all or none, today or tomorrow. I am (idly) curious to see whether something public unequivocally supports that Chase isn’t doing any of this.
vanillabean is offline  
Old Sep 10, 2019, 1:06 pm
  #2891  
 
Join Date: Oct 2017
Posts: 78
Originally Posted by pallhedge
It depends on what bank issued the card you're adding P2 as an AU to. Some banks, like Chase, will report the original primary account open date to P2's credit report. In this case, the card will be >24 months old and not count towards 5/24. Other banks, like Amex, will report the date the AU was added to P2's credit report. This would add to P2's 5/24.
I'm going to try to add a Chase card to her profile as AU, worst come to worst I can always remove it.

How about Discover card from Discover?
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Old Sep 10, 2019, 5:39 pm
  #2892  
 
Join Date: Sep 2011
Posts: 1,857
Originally Posted by vanillabean
Can we necessarily conclude so?
Yes, without a doubt. Chase uses the "Open Date" from your credit report.

Originally Posted by ahhlun
How about Discover card from Discover?
Discover also reports the original primary cardholder "Open Date" for it's AUs.
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Old Sep 11, 2019, 2:32 pm
  #2893  
 
Join Date: Jul 2013
Posts: 1,784
Originally Posted by pallhedge
Discover also reports the original primary cardholder "Open Date" for it's AUs.
Capital One has been known to do IQs with all 3 CBs, then turn you down for "too many IQs". I had it confused with Discover, which AFAIK is blameless on this matter.

Last edited by RobertHanson; Sep 14, 2019 at 2:54 pm
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Old Sep 12, 2019, 6:59 am
  #2894  
 
Join Date: Sep 2011
Posts: 1,857
Originally Posted by RobertHanson
Even worse, Discover has been known to do IQs with all 3 CBs, then turn you down for "too many IQs".
I'm confused by your "even worse" comment as this doesn't really have anything to do with the current discussion re: Chase's 5/24 count of AUs.

If by "IQ" you mean hard pull or hard inquiry, it's also incorrect. Discover only pulls from 1 of the 3 credit bureaus when you apply for a credit card. Which one is somewhat dependent on your geographic location, but seemingly random as well.

Capital One is the only bank well known for pulling from all 3 bureaus and Chase is well known for pulling from 2. In general, other banks pull from only 1 bureau.
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Old Sep 12, 2019, 4:25 pm
  #2895  
 
Join Date: Feb 2012
Location: DEN
Programs: Hilton Diamond Hyatt Globalist Marriott Gold AA EXP
Posts: 1,012
I tried to apply for the Ink Cash card - I last received a bonus for that card 2 years + 2 weeks ago. I logged into my account, clicked open account, credit cards, then picked that one. It asked me to sign in for a faster application. Then I got this error:

Application Unavailable



We appreciate your interest. Due to a system issue, the application is unavailable. Please click the button below to view alternate offers and apply online without signing into your chase.com account. Please note the terms and conditions of these offers may vary.


Does this mean I can't apply for it, or just that the website is broken and I'll need to apply outside of my logged in account?
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