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Old Jan 19, 2017, 8:44 pm
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Last edit by: StartinSanDiego
Please read this Wiki before posting questions in the thread.

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All Chase issued cards are here: https://creditcards.chase.com/sitemap

This thread--a continuation of previous discussions through May 2015 and December 2016--focuses on general Chase policies & practices for new applications. For information on specific Chase cards and their bonuses/terms/benefits, see the following threads and their associated wikis: Table of Contents
  1. Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?

  2. What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?

  3. Does the 5/24 rule apply to applications for all Chase cards?

  4. How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?

  5. How does Chase calculate the relevant 24-month period? By calendar months? By exact days?

  6. Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?

  7. Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?

  8. Can I apply for a specific Chase card and earn the bonus again after doing so previously?

  9. I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?

  10. I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?

  11. I wasn't auto-approved. Should I call in?

  12. How can I determine the deadline for meeting the spend requirement to earn the signup bonus?

  13. Once I meet the card's spend requirement, how soon will I receive my signup bonus points?

  14. Should I downgrade or cancel my existing cards before applying?

  15. Useful Chase telephone numbers

Does Chase have a limit on the number or frequency of applications like Citi's 8/65 rule?
Chase does not have a known limit. However, several reports (for example) indicate that Chase is highly sensitive to multiple applications within a short time period, and that the second (or subsequent) applications run a substantial risk of being denied. In many cases, this is likely related to Chase's practice of allocating a large credit line (up to an applicant's personal maximum) when approving a new card such as the first application in a series. (See also the discussion below concerning aggregate Chase credit lines.)

What's this I hear about Chase denying applications to people who have recently opened a lot of credit cards?
Starting in May 2015, Chase began denying applications for its own personal cards (e.g., Sapphire Preferred, Freedom, Slate & Freedom Unlimited) if the applicant's credit report shows that she or he opened 5 or more credit cards with any card issuer in the prior 24 months ("the 5/24 rule").

For a few days in early September 2016, Chase included explicit language ("You will not be approved for this card if you have opened 5 or more bank cards in the past 24 months") on the application page for the Sapphire Reserve card--and then promptly removed it. The absence of this language on landing/application pages for the CSR or any other Chase card is not a reliable indicator of whether the 5/24 policy applies.

See the next section for co-branded cards exempt from the 5/24 policy, and the later section discussing potential ways around 5/24.

Does the 5/24 rule apply to applications for all Chase cards?
Previously the rule did not apply to applications for the Ink Plus business card or to co-branded cards such as United, Hyatt, IHG, etc. However, on May 22, 2016 Chase extended its 5/24 rule to cover Ink business cards and some co-branded cards. (Note that there were premature reports that Chase Ink Plus would be made subject to the rule in March 2016 (which did not happen), and that all co-branded cards would follow in April 2016 (also did not happen).)

Although we had numerous reports of applications prior to May 22 being denied for a United/Hyatt/IHG/WN card by a CSR citing the 5/24 rule, the available evidence strongly suggested that those applicants had other serious issues--multiple Chase applications in a short period; large existing Chase credit line--and that overzealous CSRs gratuitously (and erroneously) invoked the 5/24 rule in the past as an additional supposed justification for the denial. Thus, it is difficult to separate such false positives from any change in Chase policy.

Instead, the most useful data points are those where an applicant is approved for a Chase card despite being over 5/24. Since May 22, 2016, we have such reports for these co-branded cards (in order from oldest to newest for each card):
For a longer list of cards apparently not subject to 5/24, check this link:
In November 2018, Chase seems to have possibly expanded 5/24 to more cards, possibly including some mentioned above. See this link:
Please follow discussion in the thread for current updates.

How does Chase calculate the number of an applicant's new cards for purposes of the 5/24 rule?
The 24-month count includes personal cards opened at other banks, and even cards on which the applicant is only an authorized user and not the primary cardholder. Chase has been extremely inflexible with this policy, with agents stating that there is nothing they can do to circumvent this restriction. However, in some cases Chase may reconsider a denial if the applicant has <5 new cards excluding cards on which s/he is an authorized user. You may need to escalate to the next level of customer service agent, as many front-line agents seem to be unable or unwilling to remove the authorized user accounts from the count.

Note:

How does Chase calculate the relevant 24-month period? By calendar months? By exact days?
In February 2017, a FTer reported a successful application a day or two after dropping from 5/24 to 4/24. However, because Chase sometimes approves applicants who are at 5/24 exactly (see above), this data point does not conclusively prove that Chase drops cards from its calculation on the exact 24-month anniversary of the previous bonus.

Can I get around the 5/24 policy by closing cards I've opened in the past 24 months?
No. Chase uses the information from your credit report, and closing an account doesn't make it disappear.

Is there any way around the 5/24 policy (targeted mailers, pre-approvals, Chase Private Client status)?
As to targeted mailers, we have insufficient anecdotal evidence to reach any reliable conclusions. (Reports suggesting no exemption from 5/24 here and here.)

There have been reports of people with more than 5 cards opened in the last 24 months being successful if they are already pre-approved for the card in question. To find out if you are pre-approved, you can call or go into a branch to ask. Success stories appear to be connected to Chase Private Client (CPC) status and the rollout of the Chase Sapphire Reserve card. In-branch pre-approvals (showing a green screen on the banker's computer) result in automatic approvals. Some (but not all) CPC clients had success in recon calls[[I]citation needed].

Can I apply for a specific Chase card and earn the bonus again after doing so previously?
It depends. A Chase card may be "churned" when an entirely new version becomes available. For example, business cards are distinct from personal/consumer cards. Note that simple variations among bonus offers do not amount to new versions/products for purposes of this rule.

Beginning in 2014, Chase began including explicit language in most of its offers, such as the following:
This new cardmember bonus offer is not available to either (i) current cardmembers of this consumer credit card, or (ii) previous cardmembers of this consumer credit card who received a new cardmember bonus for this consumer credit card within the last 24 months.
Effective August 2018, Chase imposed stringent additional restrictions on receiving the signup bonus for any version of the Sapphire card. See Sapphire (CSR & CSP) 48 months between bonuses, August 2018 and the master threads for each card (listed above) for details and discussion.

There are four key considerations in determining whether you can churn a given card:
  • The 5/24 policy discussed in detail above.
  • The 24-month bonus waiting period--in the case of Sapphire cards, the collective 48-month period--is measured not from the date of your previous application (or approval date, if different), but instead from the date you received the signup-related bonus on the previous card, which may be 3-4 months later than the approval date. The same rule applies regardless of the type of signup bonus received (points, miles, or free-night certs); anniversary benefits unrelated to spending requirements, such as annual IHG & Marriott certs, do not count as signup bonuses.
  • If you still have your old card of the same type, you're ineligible.
  • Chase's policy does not indicate whether there is also a minimum waiting period between cancellation and reapplication, and there is not yet sufficient anecdotal evidence from FTers to draw firm conclusions. At a minimum, a prudent churner will wait at least a week or two after cancellation before reapplying so that all of Chase's systems fully reflect that closure. (See first bullet point above.) At least one FTer has reported re-applying successfully 14 days after canceling the previous card.
Finally, note that if you reapply too soon, Chase may still issue you the new card. (This differs from some other card issuers, which may deny such applications outright.) In this case, Chase typically notifies you by letter within a month or two after approval that, as a previous cardholder, you will not receive the bonus a second time.

I'm an authorized user for a card issued to my spouse/parent. Does that prevent me from signing up for the same card and earning a bonus?
No. Being an additional user on someone else's account poses no bar to applying for that same card & bonus, except insofar as such cards may count toward the 5/24 rule (as discussed above).

I already have several Chase cards with a substantial aggregate line of credit. Will it improve my odds if I close an existing account (or lower its credit line) before applying for another?
Yes.

In the past, the conventional wisdom among FTers was that you were more likely to hurt your chances by closing an account or reducing CL unilaterally. However, substantial evidence from 2014 onward strongly indicates that Chase is increasingly likely to reject applications (or at least not auto-approve them) where an applicant has an existing total credit line that is high compared to his/her income & spending patterns. (For many members, the threshold appears to be in the $45K-60K range, but that is highly speculative.)

Recent reports suggest that closing accounts and/or voluntarily reducing credit lines increases the odds of auto-approval or in-branch pre-approval. (You can do either by calling or simply sending a secure message through your Chase online account. You do not need to provide a reason for the request.) For best results, keep at least $5K-10K in excess credit; if your application is not approved, you can always contact the reconsideration department and offer to reallocate that portion of your existing credit line. Note: despite allowing credit line to be moved between personal and business accounts in the past, Chase is no longer permitting such reallocation in either direction.

With respect to timing, it is better to reduce any CL as soon as you can conveniently do so, e.g., after meeting the bonus spend on a card you do not plan to use regularly thereafter. (Do not reduce CL on a given card if it would increase your "credit utiilization"--that is, the ratio of outstanding balance to CL--above ~30%. A high credit utilization number is a red flag for banks and can adversely affect your credit score.) Waiting until one's next application to lower a CL is less than optimal, as the reduced CL is not immediately recognized by all of Chase's systems.

There is no known minimum wait between lowering a CL and having the freed-up amount become available for purposes of a new application. A prudent applicant will, as recommended above, plan well in advance; failing that, an applicant would be wise to wait at least 24 hours between lowering a CL and applying for a new card.

I wasn't auto-approved. Should I call in?
It may be better to avoid calling Chase unless your application is denied. Many recent calls on pending applications led to denials, and many people report having success letting applications work their way through the system. Be patient. Time is on your side; increasingly, Chase CSRs are not.

If you do call, expect extensive and possibly hostile questioning. Be prepared to answer questions regarding the need for more credit, past credit apps for both Chase and other banks, income, business finances, etc. Know your CLs with Chase before you call so you know which card/s you are willing to decrease the CLs on. If the app is for a significant other who dislikes such calls, they can authorize you to speak on their behalf and hand the phone over to you.

How can I determine the deadline for meeting the spend requirement to earn the signup bonus?
Just send Chase a secure message (SM) through your online account. Although the deadline should in theory be N months from the date of approval (not the date of application or card activation)--where N is the number of months specified in the offer--Chase typically pads this period to account for the time required to fabricate and deliver physical cards. For example, a recent "3-month" deadline was in fact 114 days, as confirmed by Chase's SM confirmation.

Once I meet the card's spend requirement, how soon will I receive my signup bonus points?
Bonus points typically accrue at the close of the billing period in which you incur the corresponding charges. Points should appear in your hotel/airline account within a few days thereafter.

NOTE: If you complete your required spending in the last 7-10 days of the statement period, the bonus may not post until the following month's statement, even if the regular per-dollar points post on the first statement. This is normal behavior for Chase and is not worth a phone call.

Should I downgrade or cancel my existing cards before applying?
Useful Chase telephone numbers
(800) 432-3117 – General Application Status Line, automated
(800) 436-7927 – Alternative General Application Status Line, automated
(888) 609-7805 – Alternative Personal Reconsideration line with live rep
(888) 269-8690 - Business Credit Card Application Status Line, automated
(800) 453-9719 – Business Credit Card Reconsideration Line with live rep
(800) 955-9900 – General Card Services and Application status, automated
(888) 298-5623 – Credit Reallocation Office (Personal cards)
(800) 453-9719 – Credit Reallocation Office (Business cards)
(888) 622-7547 – Executive Offices
(877) 470-9042 – Personal Application Verification line with live rep
Twitter: @ChaseSupport
Note: In the past, automated telephone status reports stating that Chase would notify you in 2 weeks often resulted in an approval, whereas the "7-10 days" telephone recording often indicated imminent denial. In 2016, this pattern became increasingly unpredictable, with many applicants receiving approval despite an earlier "7-10 days" automated telephone message. As a result, automated telephone responses should not be regarded as reliable indicators of an application's likely outcome.
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Applying for Chase Credit Cards, 2017-2019

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Old Jul 9, 2019, 12:58 pm
  #2821  
 
Join Date: Jul 2013
Posts: 1,784
Originally Posted by chrisl137
Just applied for CSR last week - I'm 1/24 with two chase cards already (Marriott, UA Explorer) and wasn't auto approved, probably due to the total credit line with Chase being a little over $50K. This morning it showed up on my list online with the credit lines of the other two reduced by about $15K each (I've never come close to the limit on either) and the total line about the same, so they will adjust your credit lines based on usage without having to call if that would otherwise be the reason for denial.
Two assumptions:
You are not a Billionaire
You would rather adjust your Cls yourself, rather than have Citi do it randomly

If correct, I'd lower your TCCL to no more than $30K. Easier to get instant approvals at that level too.
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Old Jul 9, 2019, 1:47 pm
  #2822  
 
Join Date: Jul 2018
Posts: 354
Chase 5/24 DP and CL question

5/24 DP. Special attention to RobertHanson, Diplomatico, and pallhedge.
Am at 5/24, oldest account opened 7/16/2017 according to EQ and TU. Opened 7/1/2017 according to EXP. Applied for SW performance biz 7/1... chase only pulled EXP... approved 7/3. Just thought you guys would be interested. Thank you to Diplomatico and pallhedge.

In addition, question for everyone.
Chase only approved me for $5K CL on the SW biz. 785 FICO, $80K income, CSR $10K CL & UA no AF $500 CL. What am i doing wrong for chase to give me such a low CL?
I wanna apply for a CIP in about 2-3 months. Travel credit will renew on CSR this month and AF should post in December (due to upgrade from CSP causing a mismatch in AF due date). I'm thinking i should just PC the CSR to CF right after i spend travel credit and then drop the CL. Any thoughts?
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Old Jul 9, 2019, 2:01 pm
  #2823  
mia
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Originally Posted by 808traveler
....chase to give me such a low CL?
....
$10,000 is the minimum credit limit for a VISA Infinite (Sapphire Reserve), and $5,000 seems to be minimum limit for a VISA Signature product.

If I understand correctly you upgraded from Sapphire Preferred to Reserve. How old is the account (when did you open the original Sapphire Preferred), and what is the highest balance? What business revenue did you list on your business card application?
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Old Jul 9, 2019, 2:37 pm
  #2824  
 
Join Date: Jul 2018
Posts: 354
Originally Posted by mia
$10,000 is the minimum credit limit for a VISA Infinite (Sapphire Reserve), and $5,000 seems to be minimum limit for a VISA Signature product.

If I understand correctly you upgraded from Sapphire Preferred to Reserve. How old is the account (when did you open the original Sapphire Preferred), and what is the highest balance? What business revenue did you list on your business card application?
yeah that's why i was wondering why chase gave me such a low CL.... always the minimum. I listed $2k/2 yrs on the biz app.

CSP opened 6/2016...FICO was 680 or so back then. CL was around $7K. I think i carried a balance of about $5K for a year because i was dumb. All payments on time though.

Edit: b4 had a chase slate from 7-16 to 7-18 and the UA used to be an MPE with a $10.8K CL. I downgraded it the beginning of June to the no AF card and dropped the CL.
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Old Jul 9, 2019, 2:45 pm
  #2825  
mia
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Originally Posted by 808traveler
....i carried a balance ....
I'm asking about the most you have spent in a month. It may simply be that Chase estimates that $5,000 is adequate based on your history.
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Old Jul 9, 2019, 2:51 pm
  #2826  
 
Join Date: Jul 2018
Posts: 354
Originally Posted by mia
I'm asking about the most you have spent in a month. It may simply be that Chase estimates that $5,000 is adequate based on your history.
You might have a point, i think the most I've ever spent in a month on a chase card is a little over $5K when i bought a car last year and put $5K down with my CSR.
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Old Jul 9, 2019, 4:30 pm
  #2827  
mia
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I would expect a credit limit higher than the highest balance on previous cards unless your aggregate credit is approaching the maximum that Chase is willing to extend to you, based on what they know about your finances.
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Old Jul 9, 2019, 4:59 pm
  #2828  
 
Join Date: Jul 2018
Posts: 354
Originally Posted by mia
I would expect a credit limit higher than the highest balance on previous cards unless your aggregate credit is approaching the maximum that Chase is willing to extend to you, based on what they know about your finances.
Exactly, that's why I'm mystified. Not sure why chase would give me such a low aggregate CL.

So, any ideas on a CIP strategy? Should i PC the CSR?
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Old Jul 18, 2019, 5:50 am
  #2829  
 
Join Date: Aug 2004
Location: Lawrence, KS
Programs: AA Gold, UA, DL
Posts: 270
I stupidly forgot to lift my credit freeze's on the 3 credit bureau's BEFORE I applied for the Chase Reserve. I obviously did not get instant approval but the dreaded 30 day notice and am wondering if I should contact them to let them know I have lifted the freeze so that they can run my credit. Suggestions or leave it alone?

--------------

I called Chase and was approved within 2 minutes. Whew!
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Last edited by philemer; Jul 18, 2019 at 9:22 am
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Old Jul 20, 2019, 12:26 pm
  #2830  
 
Join Date: Jul 2010
Posts: 3
Appreciate all the advice. Another datapoint on the CSR.

Have multiple Chase (and other) cards that I've churned, and had to wait out the 24/5 rule. Non-bonus-qualifying usage goes on the CSP that I've had for about 8 years. Downgraded the CSP to the FU. Didn't reduce any Chase credit lines now at $55,000. Applied for the CSR a week after the CSP downgrade. Received the 30-day consideration message, which is a first. FICO well over 800. Low credit utilization ratio. 6-figure income. Lengthly credit history.

Per advice from above, last night called the regular CS line - not the reconsideration line - to inquire about the current fraud monitoring that's on the account. Last year the ultimate rewards account somehow got hacked. CS asked for the code word that we'd established but provided no further info on the application except that it was still pending. By the next morning, the card had been approved - per the automated call-in line plus the CSR now shows up on my chase accounts.
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Old Jul 28, 2019, 11:12 am
  #2831  
 
Join Date: Feb 2009
Posts: 6,602
Any recent DP's as if either of the new IHG cards are subject to 5/24 ?

Also , if you already hold an open $49 AF IHG MC can you get either of the new IHG credit cards.

80K points/ $89 AF.....The IHG® Rewards Club Premier Credit Card


60K points/$29 AF, no free night on anniversary........IHG® Rewards Club Traveler Credit Card
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Old Jul 28, 2019, 12:08 pm
  #2832  
 
Join Date: Dec 2017
Posts: 1,107
IHG cards are subject to 5/24, yes. Several dp’s floating around on that.

For the second part, yes you can keep the old $49 AF card, and stack the new one on top of it. Look in the IHG forum for the dedicated thread on the card as it will have a lot more concentrated, specific info.
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Old Jul 29, 2019, 10:12 am
  #2833  
Moderator: Travel Buzz
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Join Date: Aug 2012
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@Doctor of Credit has just written an article based on a reader tip that notes that on your Chase log in there may be a new pre-approval that skirts 5/24 limitations. The verbiage will say "You're already Approved for XXX card."
Here's the link to the DOC article: http://www.Doctorofcredit.com/new-ch...o-bypass-5/24/
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Old Jul 29, 2019, 5:45 pm
  #2834  
 
Join Date: Feb 2019
Programs: AS MVP Gold
Posts: 146
Sorry if anyone posted this before. I just had an unsuccessful application because I didn't know that amex charged cards are also counted against 5/24.
The rep on the phone specifically said the application is rejected b/o 5/24. I said I don't believe I've had 5 accounts opened. He then went through the accounts for me. I argued that two of the Amex cards are charge cards not credit cards. He said it would not make a difference. Also as I applied one amex credit card and one charge card on the same day, he saw it on Experian as two accounts.
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Old Jul 30, 2019, 6:36 am
  #2835  
mia
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Join Date: Jun 2003
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Posts: 48,953
Originally Posted by Agosti
....I applied one amex credit card and one charge card on the same day, he saw it on Experian as two accounts.
It sounds as if you are confusing inquiries with accounts. If you apply for two personal accounts on the same day a credit bureau may combine the inquiries, but two accounts will always show as two accounts on all credit bureaus.
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