Last edit by: mia
This thread continues discussion which started here in 2010: JP Morgan Palladium Card
Temporary COVID-19 rewards are documented here:
https://www.chase.com/personal/credi...asehome_3/hero
JP Morgan Reserve Ultimate Rewards Program Agreement
https://chaseonline.chase.com/resources/RPA0512_Web.pdf
JP Morgan Reserve Guide to Benefits
https://www.chasebenefits.com/jpmreserve2
JP Morgan Reserve card features are found here
https://www.chase.com/card-benefits/jpmreserve/travel
Temporary COVID-19 rewards are documented here:
https://www.chase.com/personal/credi...asehome_3/hero
JP Morgan Reserve Ultimate Rewards Program Agreement
https://chaseonline.chase.com/resources/RPA0512_Web.pdf
JP Morgan Reserve Guide to Benefits
https://www.chasebenefits.com/jpmreserve2
JP Morgan Reserve card features are found here
https://www.chase.com/card-benefits/jpmreserve/travel
JPM Reserve VISA Infinite replaced Palladium (2016 - 2021)
#1501
Join Date: Aug 2016
Location: NYC-LDN
Posts: 143
Hey everyone, first time disputing a charge for around $330 for an iPhone repair from Apple Store that ended up not fixing the problem, went through another 3 additional repairs (replacements), and still have issues with hardware (creaking screen). I called in to dispute expecting it to be a straightforward process and now they are sending me a form to fill out and to attach receipts? Anyone else deal with disputes for the JPM Reserve card? With AMEX it is so straightforward, I make a call, and I typically see the charge reversed in a week or so (once got double charged at a Las Vegas nightclub). Any insight appreciated, Thanks!
I doubt many people will answer since it'd probably devolve into a my d*ck is bigger then yours sort of thing. That being said credit line spreads were immense based on if your card was issued against a review of your assets under management in the sense it was almost a for of secured card as no credit check is run or if you applied and had the decision based on your credit file. I have an 8 figure credit line based on my AUM though a friend of mine (who is significantly more successful then I am) has a minuscule sum with JPM and a vastly lower credit line...
#1502
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,128
More or less, it'll be between 37-45 basis points over Interbank and it's up to the computer that process the conversion. No real rhyme or reason to it from what I know. Supposedly the exchange is more favorable based on your relationship with the bank but I find it to be Utter BS since I can't see any evidence of it from speaking to people about it.
I'm no expert on dispute processes, but a few years ago, I used my then-JPM Select card for a +$1000 hotel bill in Beijing. I declined DCC and had a statement zeroing out my Renminbi charge. Later, my JPM account was charged the DCC rate. I disputed just the $60 difference, but I ended up having JPM give me a credit for the entire +$1000 transaction since the hotel did not respond to the dispute in a timely fashion.
#1503
Join Date: Jun 2013
Location: NYC or SEA depending on the week
Programs: UA 1k, Hyatt Diamond (no I will not use the new name), Marriott/ SPG lt Plat, JPM Reserve, Amex Plat
Posts: 303
Hey everyone, first time disputing a charge for around $330 for an iPhone repair from Apple Store that ended up not fixing the problem, went through another 3 additional repairs (replacements), and still have issues with hardware (creaking screen). I called in to dispute expecting it to be a straightforward process and now they are sending me a form to fill out and to attach receipts? Anyone else deal with disputes for the JPM Reserve card? With AMEX it is so straightforward, I make a call, and I typically see the charge reversed in a week or so (once got double charged at a Las Vegas nightclub). Any insight appreciated, Thanks!
#1504
Join Date: Aug 2016
Location: SJC, LAX, TPE
Programs: Hilton Diamond, Marriott Platinum, IHG Platinum
Posts: 195
Over the last 5 years with the JPMR/PD I've had to dispute about 15 transactions unrelated to my card number being stolen (this card seems to be a magnet for that). As long as I submitted something substantiating my claim and didn't miss deadlines they have always been found in my favor. Compared to civil cases I have been involved in I would say the burden of proof of my part was substantially lower than similar court cases. I only lost one and it was because they sent a letter asking for paperwork I could have provided to my seattle home and I wasn't there for two months so I missed the letter and deadline for submitting the documents. Process has always been fairly straightforward but does require checking back periodically to make sure they don't need anything else to find in your favor as it moves through their dispute review process.
On a brighter note, I spoke to my banker here in SF on Wednesday by phone. He put me on hold briefly and credited my UR point balance by 23,431 points, just enough for me to hit 1 million UR points haha (REALLY relieved my OCD). Apple Care (whom I had opened a case with) had Apple Customer Relations call me back regarding my iPhone repair, and they mailed me 2 headphones, a B&O H4 and a Bose SoundLink headphone. Very nice gesture, and those costed $600 on their website. Should have just had their retail store in Las Vegas refund me the $330, which is really a petty amount tbh.
So yeah, I guess you can make lemonade out of lemons. But just an idea to the cardmembers here that JP Morgan does look out for their clients dearly, even though they could not side with me on the dispute out of fact and principle. Service repair was rendered (phone was swapped and accepted by me, even though I was not happy with the replacement device).
Last edited by cce5858; Aug 4, 2017 at 1:02 am
#1505
Join Date: Jun 2013
Location: NYC or SEA depending on the week
Programs: UA 1k, Hyatt Diamond (no I will not use the new name), Marriott/ SPG lt Plat, JPM Reserve, Amex Plat
Posts: 303
Oh lol, I have only charged back 4 times in my life. And 3 of them I won. One was a nonrefundable flight I missed, I was in Tokyo, called in fuming, and the charge was credited within days. Executive Line transferred me to a team and rebooked me on Asiana, so I was good to go on 1 phone call. I am guessing that disputing with companies like Apple, AT&T, etc. Those are companies that have entire teams dedicated to fight chargebacks.
On a brighter note, I spoke to my banker here in SF on Wednesday by phone. He put me on hold briefly and credited my UR point balance by 23,431 points, just enough for me to hit 1 million UR points haha (REALLY relieved my OCD). Apple Care (whom I had opened a case with) had Apple Customer Relations call me back regarding my iPhone repair, and they mailed me 2 headphones, a B&O H4 and a Bose SoundLink headphone. Very nice gesture, and those costed $600 on their website. Should have just had their retail store in Las Vegas refund me the $330, which is really a petty amount tbh.
So yeah, I guess you can make lemonade out of lemons. But just an idea to the cardmembers here that JP Morgan does look out for their clients dearly, even though they could not side with me on the dispute out of fact and principle. Service repair was rendered (phone was swapped and accepted by me, even though I was not happy with the replacement device).
On a brighter note, I spoke to my banker here in SF on Wednesday by phone. He put me on hold briefly and credited my UR point balance by 23,431 points, just enough for me to hit 1 million UR points haha (REALLY relieved my OCD). Apple Care (whom I had opened a case with) had Apple Customer Relations call me back regarding my iPhone repair, and they mailed me 2 headphones, a B&O H4 and a Bose SoundLink headphone. Very nice gesture, and those costed $600 on their website. Should have just had their retail store in Las Vegas refund me the $330, which is really a petty amount tbh.
So yeah, I guess you can make lemonade out of lemons. But just an idea to the cardmembers here that JP Morgan does look out for their clients dearly, even though they could not side with me on the dispute out of fact and principle. Service repair was rendered (phone was swapped and accepted by me, even though I was not happy with the replacement device).
#1506
Join Date: Aug 2016
Location: New York
Posts: 172
interesting thing happening with my JP reserve card... went over my limit significantly, like 15k over... and I got the bill and shows a minimum amount due.... I called in to see if I can leave a revolving balance of 15k over my limit and still use my card, they said no problem. Am I missing something here? What's the point of the credit limit, if essentially you can go over your credit limit and carry a balance over your credit limit?
(I payoff the balance and always leave a very small revolving amount if any on the card, just interesting that they allow this)?
(I payoff the balance and always leave a very small revolving amount if any on the card, just interesting that they allow this)?
#1507
Join Date: Sep 2013
Posts: 401
interesting thing happening with my JP reserve card... went over my limit significantly, like 15k over... and I got the bill and shows a minimum amount due.... I called in to see if I can leave a revolving balance of 15k over my limit and still use my card, they said no problem. Am I missing something here? What's the point of the credit limit, if essentially you can go over your credit limit and carry a balance over your credit limit?
(I payoff the balance and always leave a very small revolving amount if any on the card, just interesting that they allow this)?
(I payoff the balance and always leave a very small revolving amount if any on the card, just interesting that they allow this)?
#1508
Join Date: Mar 2009
Location: NYC
Programs: UA GS 1.6MM, JPMorgan Reserve, Bonvoy Titanium & LTP
Posts: 158
#1509
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,952
If the terms of this card are the same as other products, leaving any portion of the statement balance unpaid means that interest applies not only to that balance, but also to all new transactions from their posting dates. This would be an expensive way to use the card.
#1511
Join Date: Aug 2016
Location: New York
Posts: 172
yes, however, the remaining amount usually has to be paid in full, not a minimum payment (other cards require minimum payment + amount over credit limit).
ive done this with other cards with flexible spending limit, and on the statements they would put the amount over the credit limit, plus interest is due
#1512
Join Date: Sep 2013
Posts: 401
So with a hypothetical $50,000 credit limit, I would be fine charging it up to $140,000 as long as I paid $90,000 on the due date. Venomz is reporting the ability to break that rule which is odd indeed.
#1513
Join Date: Aug 2016
Location: New York
Posts: 172
My is us bank flex perks card (50k limit) and several other cards that allow flexible spending above the limit, require full payment. JP Morgan reserve is not requiring me to pay my over credit limit spending, just a minimum payment, which has me confused. Any other aggressive spenders leave a balance after maxing out their card only to see they were not required to pay the difference at all if they don't want to? I don't think this is a coincidence or that I am a lucky reserve card holder...
#1514
Join Date: Aug 2016
Location: New York
Posts: 172
In the message area on my statement, it clearly says that I went over my limit by a certain amount and that I "can" include this amount in the difference to pay off the balance off sooner... the word can, and the minimum payment suggest it's not required
#1515
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,128
interesting thing happening with my JP reserve card... went over my limit significantly, like 15k over... and I got the bill and shows a minimum amount due.... I called in to see if I can leave a revolving balance of 15k over my limit and still use my card, they said no problem. Am I missing something here? What's the point of the credit limit, if essentially you can go over your credit limit and carry a balance over your credit limit?
(I payoff the balance and always leave a very small revolving amount if any on the card, just interesting that they allow this)?
(I payoff the balance and always leave a very small revolving amount if any on the card, just interesting that they allow this)?
Last edited by 747FC; Aug 7, 2017 at 1:57 am Reason: Typo