Last edit by: mia
This thread continues discussion which started here in 2010: JP Morgan Palladium Card
Temporary COVID-19 rewards are documented here:
https://www.chase.com/personal/credi...asehome_3/hero
JP Morgan Reserve Ultimate Rewards Program Agreement
https://chaseonline.chase.com/resources/RPA0512_Web.pdf
JP Morgan Reserve Guide to Benefits
https://www.chasebenefits.com/jpmreserve2
JP Morgan Reserve card features are found here
https://www.chase.com/card-benefits/jpmreserve/travel
Temporary COVID-19 rewards are documented here:
https://www.chase.com/personal/credi...asehome_3/hero
JP Morgan Reserve Ultimate Rewards Program Agreement
https://chaseonline.chase.com/resources/RPA0512_Web.pdf
JP Morgan Reserve Guide to Benefits
https://www.chasebenefits.com/jpmreserve2
JP Morgan Reserve card features are found here
https://www.chase.com/card-benefits/jpmreserve/travel
JPM Reserve VISA Infinite replaced Palladium (2016 - 2021)
#1816
Join Date: Oct 2006
Location: USA
Programs: DL PM, Hyatt Globalist
Posts: 2,367
Received an email today with the above title, which continues to say:
"Help us improve J.P. Morgan Reserve Travel
As a valued card member, your feedback means a great deal to us. Please take a moment to share your thoughts as we use your feedback to help us make future enhancements to our program."
Unfortunately, the email did not come from JP Morgan, but from a survey firm hired by Aspire Lifestyles, meaning that JP Morgan probably will not get the feedback at all.
Did everyone get this, or only those who have previously interacted with Aspire Lifestyles?
"Help us improve J.P. Morgan Reserve Travel
As a valued card member, your feedback means a great deal to us. Please take a moment to share your thoughts as we use your feedback to help us make future enhancements to our program."
Unfortunately, the email did not come from JP Morgan, but from a survey firm hired by Aspire Lifestyles, meaning that JP Morgan probably will not get the feedback at all.
Did everyone get this, or only those who have previously interacted with Aspire Lifestyles?
#1817
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,141
Just had my first experience with Aspire, and so far it has been a good one. I sought to book two domestic F tickets in Asia, and they were able to get the specific flight of interest, at the same fare I saw quoted on two booking engines (but using UR points). The big difference is that their fare was refundable, a big plus. The agent seemed competent and sent emails within the time frame promised.
#1818
Join Date: Jan 2003
Location: New York, NY, USA
Programs: UA 1K - 2.1MM, HH LT Diamond, IHG Diamond, Bonvoy LT Titanium, Hyatt Glob
Posts: 766
I'm posting observation in this forum since the outcome is likely due to special treatment of the JPMR account vs. other cards: I made a charge in Shanghai, China and was involuntarily DCC'd even though I selected RMB vs. USD on the receipt (I wasn't handed the terminal to select currency, which I thought was shady). I tried to dispute online but the pre-selected options did not fit my situation. Therefore, I called and explained what happened and even mentioned Visa reason code 76 (wrong currency). They immediately credited me for the whole charge. I said I appreciate the gesture but I wasn't disputing the whole charge, just the currency it was charged in. They said don't worry about submitting anything as it's considered complete. The charge wasn't large, but I wanted to merchant to be forced to charge in local currency out of principle. I guess in this case, they either feel it's not worth the effort or just won't want to trouble JPMR account holders.
#1819
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,141
I'm posting observation in this forum since the outcome is likely due to special treatment of the JPMR account vs. other cards: I made a charge in Shanghai, China and was involuntarily DCC'd even though I selected RMB vs. USD on the receipt (I wasn't handed the terminal to select currency, which I thought was shady). I tried to dispute online but the pre-selected options did not fit my situation. Therefore, I called and explained what happened and even mentioned Visa reason code 76 (wrong currency). They immediately credited me for the whole charge. I said I appreciate the gesture but I wasn't disputing the whole charge, just the currency it was charged in. They said don't worry about submitting anything as it's considered complete. The charge wasn't large, but I wanted to merchant to be forced to charge in local currency out of principle. I guess in this case, they either feel it's not worth the effort or just won't want to trouble JPMR account holders.
#1820
Join Date: Jun 2013
Location: NYC or SEA depending on the week
Programs: UA 1k, Hyatt Diamond (no I will not use the new name), Marriott/ SPG lt Plat, JPM Reserve, Amex Plat
Posts: 303
Just used Aspire for the first time. Needed to book mixed class travel which the website doesn't allow on the same ticket. Second level agent was able to handle it no problem.
#1821
Join Date: Dec 2013
Programs: Cards: JPMR, United Quest, Chase Ink Bus Cash, Chase Freedom U, Citi Costco, AmEx Blue
Posts: 391
I've been dealing with a problem due to the change-over in travel. I used the concierge, who used ultimate rewards points on the old system. I wanted to make sure that a 6-person economy round-trip to Europe trip in economy was a normal one that had baggage included when I booked, so I confirmed that with the agent online. They said I was good to go, but when the tickets came back, they didn't have that coverage. So, I called in and they actually played back our conversation to find that the agent did indeed confirm bags were included, and I was told that I should just charge the bags at the airport and they would refund. Well, it's been a bunch of calls to try to get the hundreds back I was promised, and they've always agreed I should be reimbursed. That said, they've had trouble actually figuring out how to do that after they dig in. It's been frustrating that they haven't done a decent job following-up, and now they don't have access to all the old records because they've switched to a different company. Someone at the JPM Exec Line said they'd just be able to credit me back and handle it on the back-end, but then they called back and said they couldn't because it was some other company's liability. It's really quite unfortunate.
#1822
Join Date: Jan 2003
Location: New York, NY, USA
Programs: UA 1K - 2.1MM, HH LT Diamond, IHG Diamond, Bonvoy LT Titanium, Hyatt Glob
Posts: 766
If enough of us are not satisfied with Aspire, perhaps we can band together a group complaint? John Paul was way better.
#1823
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,141
Chase Offers
Talked to a JPM Executive Line staffer. She very quickly said that the Offers were not available on the JPMR. I'd need to put it on my CSR or United Select, on which I put less than 5% of my spend.
#1824
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
Moderator action
#1825
Join Date: Mar 2009
Location: NYC
Programs: UA GS 1.6MM, JPMorgan Reserve, Bonvoy Titanium & LTP
Posts: 159
is there a Contactless Version of the JPMR card? Either plastic or metal?
#1826
Join Date: Jan 2003
Location: New York, NY, USA
Programs: UA 1K - 2.1MM, HH LT Diamond, IHG Diamond, Bonvoy LT Titanium, Hyatt Glob
Posts: 766
#1827
Join Date: Jul 2015
Location: Boise Idaho
Posts: 34
Fail during international travel
Im
a JP Reserve card holder but not a private banking client. I called one month before doing international travel to Italy letting them know my itinerary and set up a cap on ATM cash advance and my pin as I didn’t want to bring a debit card. Result was Not being able to use the credit or debit card. Apparently there was no record of my call and my pin got disabled and I’d have to wait till Monday to fix it.
I was stranded not able to check into a hotel and the executive line couldn’t offer a solution.
I didn’t have my Amex on
me but because I had their phone number was able to call Amex and they secured the room
for me even though the hotel didn’t even accept Amex!
Next day i call collect the number on back of JP reserve card. They had no record of my call or issues. Within 5 minutes of being on phone I get a fraud alert email from chase for my attempted room
charge the night before (about ten hours earlier). I get transferred to chase fraud prevention who then clears me to do charges but still have to wait until Monday for cash advance. Monday we will see what happens but I’m pretty sure I’m canceling my cards.
i was standing in a hotel lobby and was offered no solution after a 40 min phone call. But the next day phone call was more frustrating. After being cleared I made a store purchase and then get denied again about an hour later for another purchase. Fraud prevention alert again. I called and got cleared and will possibly follow up Monday regarding not being able to use cash advance. I’ll follow up but anyone ever have similar issues?
a JP Reserve card holder but not a private banking client. I called one month before doing international travel to Italy letting them know my itinerary and set up a cap on ATM cash advance and my pin as I didn’t want to bring a debit card. Result was Not being able to use the credit or debit card. Apparently there was no record of my call and my pin got disabled and I’d have to wait till Monday to fix it.
I was stranded not able to check into a hotel and the executive line couldn’t offer a solution.
I didn’t have my Amex on
me but because I had their phone number was able to call Amex and they secured the room
for me even though the hotel didn’t even accept Amex!
Next day i call collect the number on back of JP reserve card. They had no record of my call or issues. Within 5 minutes of being on phone I get a fraud alert email from chase for my attempted room
charge the night before (about ten hours earlier). I get transferred to chase fraud prevention who then clears me to do charges but still have to wait until Monday for cash advance. Monday we will see what happens but I’m pretty sure I’m canceling my cards.
i was standing in a hotel lobby and was offered no solution after a 40 min phone call. But the next day phone call was more frustrating. After being cleared I made a store purchase and then get denied again about an hour later for another purchase. Fraud prevention alert again. I called and got cleared and will possibly follow up Monday regarding not being able to use cash advance. I’ll follow up but anyone ever have similar issues?
#1828
Join Date: Dec 2013
Programs: Cards: JPMR, United Quest, Chase Ink Bus Cash, Chase Freedom U, Citi Costco, AmEx Blue
Posts: 391
How awful. I've called before some international trips and was told I didn't need to do that. I'm headed to Italy in less than a month as well and guess I'll call at least. I maintain a few cards, so I'm reasonably sure at least one would work, but this is of course unacceptable.
#1829
Join Date: Jan 2013
Location: Hawai'i Nei
Programs: Au: UA, Marriott, Hilton; GE
Posts: 7,141
Sorry to hear of this fail. Big time fail.
You only travel with one credit card? I always have three with me.
You only travel with one credit card? I always have three with me.
#1830
Join Date: Dec 2004
Posts: 7,904
If you only travel with 1 card (I wouldn’t), at least set up Apple Pay, Samsung Pay or whatever. In some European countries it seems more widely accepted than the US.