Ritz-Carlton Visa Infinite - closed for applications 7.26.2018 (2016-2021)
Aug 6, 21, 1:06 pm - Wikipost
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Mar 3, 19, 10:20 am
#2881
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Radisson Gold; Hyatt Discoverist
Posts: 6,159
Originally Posted by krazykanuck
It seems like Marriott's IT didn't distinguish between first year, spend, etc. it just saw "Plat status from Ritz" -> Gold.
I too am showing as Gold as of today. Just as I finished booking some hotels for Asia next month where I chose them because of Plat status. Lovely. Hoping for a speedy resolution for all otherwise this is just another nail in the coffin for my future with Marriott.
I too am showing as Gold as of today. Just as I finished booking some hotels for Asia next month where I chose them because of Plat status. Lovely. Hoping for a speedy resolution for all otherwise this is just another nail in the coffin for my future with Marriott.
Mar 3, 19, 10:22 am
#2882
Join Date: Nov 2015
Programs: DL, Marriott & IHG Platty; HH Diamonte
Posts: 846
Originally Posted by krazykanuck
It seems like Marriott's IT didn't distinguish between first year, spend, etc. it just saw "Plat status from Ritz" -> Gold.
I too am showing as Gold as of today. Just as I finished booking some hotels for Asia next month where I chose them because of Plat status. Lovely. Hoping for a speedy resolution for all otherwise this is just another nail in the coffin for my future with Marriott.
I too am showing as Gold as of today. Just as I finished booking some hotels for Asia next month where I chose them because of Plat status. Lovely. Hoping for a speedy resolution for all otherwise this is just another nail in the coffin for my future with Marriott.
Mar 3, 19, 10:26 am
#2883
Join Date: Nov 2015
Programs: DL, Marriott & IHG Platty; HH Diamonte
Posts: 846
Originally Posted by Adam1222
You're right in that we're in a different boat in that it's a different "benefit," although I resent the moral implications. I'm actually a Lifetime Gold Elite and paid $450 for a card with the representation of "Platinum Elite Status through 2019" for the first year. This wasn't "hacking" or any remotely dishonest or disingenuous behavior on my part.
Edit: just frustrated right now
Mar 3, 19, 10:29 am
#2884
Join Date: Jul 2009
Location: Washington, DC
Programs: DL PM; IHG PlatAmb; Hilton Dia; Marriott Plat; Radisson Gold; Hyatt Discoverist
Posts: 6,159
Originally Posted by pharmawalk
ALOT of people signed up last minute to specifically take advantage, how am I supposed to know who did it for whatever reasons. Just saying there were two camps. Didn't mean to imply anything about you personally (forgive me) and I clearly stated that it shouldn't make a difference either way really.
Mar 3, 19, 10:40 am
#2885
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP, BA Silver, UA Silver, Marriott Titanium, Hilton Diamond
Posts: 1,974
Not to tell people what to do, but if you're going to call, please also email the lurker team. They are honestly better equipped to handle this sort of thing than phone reps, and hopefully a number of people emailing them will lead to the right people hearing this internally.
@Marriott Bonvoy Lurker
@Marriott Bonvoy Lurker
Mar 3, 19, 11:18 am
#2886
Join Date: Nov 2015
Programs: DL, Marriott & IHG Platty; HH Diamonte
Posts: 846
Originally Posted by Adam1222
I guess I'm still just befuddled to the extent you are using "take advantage" derogatorily, to suggest people did something wrong by signing up and paying for a credit card at a later date than you did.
Mar 3, 19, 11:52 am
#2887
Join Date: Sep 2013
Location: IAH
Programs: Marriott Titanium, UA Plat
Posts: 4,040
Originally Posted by RedSun
The $75k spend gets you the current Marriott Platinum, not Titanium....
Originally Posted by nexusCFX
SPG had arguably the best hotel in both Kyoto (Suiran) and Tokyo (PG) 
Mar 3, 19, 12:01 pm
#2888
Join Date: Dec 2010
Location: NYC
Programs: Kettle Class
Posts: 648
The Chase RC service line has no clue about this. I'll take my chances with Marriott CS next, but help from @Marriott Bonvoy Lurker would be much appreciated by everyone in this situation. I sent an e-mail to their profile email as well.
Originally Posted by nexusCFX
Not to tell people what to do, but if you're going to call, please also email the lurker team. They are honestly better equipped to handle this sort of thing than phone reps, and hopefully a number of people emailing them will lead to the right people hearing this internally.
@Marriott Bonvoy Lurker
@Marriott Bonvoy Lurker
Mar 3, 19, 12:12 pm
#2889
Join Date: Oct 2018
Posts: 47
Originally Posted by progapanda
The Chase RC service line has no clue about this. I'll take my chances with Marriott CS next, but help from @Marriott Bonvoy Lurker would be much appreciated by everyone in this situation. I sent an e-mail to their profile email as well.
Mar 3, 19, 12:28 pm
#2890
Join Date: Nov 2015
Programs: DL, Marriott & IHG Platty; HH Diamonte
Posts: 846
Things gave changed for the better.
Last edited by pharmawalk; Mar 5, 19 at 7:51 am
Mar 3, 19, 12:32 pm
#2891
Join Date: Feb 2005
Location: MD/DC
Programs: Hilton Diamond, PC Platinum, Club Carlson Silver, Marriott Platinum, TK Gold
Posts: 1,445
The app downgraded me to Gold. Still Platinum on the website.
I do have a confirmation from Marriott in writting that my Platinum should last until 2020 (recieved in September), although I doubt it worth anything.
When I talked with Chase about it several months ago (including with the front office personal in October) they washed their hands of the entrie issue completly (and told me I'm going to be Gold).
All in all bad customer service all around.
UPDATED: Talked with Marriott customer representative - the issue had been forwarded to a specialized department and they should get back within 5 business days. I'm not holding my breath.
I do have a confirmation from Marriott in writting that my Platinum should last until 2020 (recieved in September), although I doubt it worth anything.
When I talked with Chase about it several months ago (including with the front office personal in October) they washed their hands of the entrie issue completly (and told me I'm going to be Gold).
All in all bad customer service all around.
UPDATED: Talked with Marriott customer representative - the issue had been forwarded to a specialized department and they should get back within 5 business days. I'm not holding my breath.
Last edited by MD/DC Flyer; Mar 3, 19 at 1:01 pm
Mar 3, 19, 12:50 pm
#2892
Join Date: Nov 2015
Programs: DL, Marriott & IHG Platty; HH Diamonte
Posts: 846
Originally Posted by MD/DC Flyer
The app downgraded me to Gold. Still Platinum on the website.
I do have a confirmation from Marriott in writting that my Platinum should last until 2020 (recieved in September), although I doubt it worth anything.
When I talked with Chase about it several months ago (including with the front office personal in October) they washed their hands of the entrie issue completly (and told me I'm going to be Gold).
All in all bad customer service all around.
I do have a confirmation from Marriott in writting that my Platinum should last until 2020 (recieved in September), although I doubt it worth anything.
When I talked with Chase about it several months ago (including with the front office personal in October) they washed their hands of the entrie issue completly (and told me I'm going to be Gold).
All in all bad customer service all around.
Mar 3, 19, 12:53 pm
#2893
Join Date: Feb 2005
Location: MD/DC
Programs: Hilton Diamond, PC Platinum, Club Carlson Silver, Marriott Platinum, TK Gold
Posts: 1,445
Originally Posted by pharmawalk
I'd recommend refreshing and removing cookies related to Marriott and see what the website says....from my experience the app is actually more accurate.
Mar 3, 19, 1:12 pm
#2894
Join Date: Dec 2017
Location: SFO/YYZ
Programs: AC 25K, AS MVP, BA Silver, UA Silver, Marriott Titanium, Hilton Diamond
Posts: 1,974
Another thing I might recommend is sending an email over to Greg at FrequentMiler. He is the blogger that talked about earning platinum status via this card in a number of posts, and Marriott confirmed to him directly that everyone who had it would get platinum until the start of 2020. Could be helpful to have a blogger highlighting Marriott reneging on the original terms here. It wouldn't be the first time that public coverage was required to get them to do the right thing.
Mar 3, 19, 3:06 pm
#2895
Suspended
Join Date: Jan 2017
Location: EWR/PHL/BWI
Posts: 4,412
For most of the RC card holders, Marriott system shows the Plat status expiring Jan-31-2019. But the system did not switch over until now. This has nothing to do with the folks who spent $10k with RC card. But folks who opened the RC card in 2018 still get another year of Marriott Plat from its original program.
