May 17, 2017, 6:45 pm
Last edit by: threeoh
Overview
Many Chase cards, including Sapphire Preferred and Reserve and MileagePlus Explorer, come with three different kinds of travel protection:
Trip Delay: This reimburses you for incidental expenses if your travel is delayed, for example by weather, mechanical, or missed connection. It only covers new expenses such as hotel, local transit, taxis, meals, toiletries, clothes, etc. that are caused by the delay. It does not (usually) cover the cost of onward travel or any pre-paid expenses. Max: $500
Trip Cancellation: This reimburses you for travel expenses (tickets, hotels) you have to cancel because of covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. If you re-use your old tickets, it covers the change fee (but not fare difference). Max: $10,000 for CSR/CSP, $1,500 for MPE
Trip Interruption: This is similar to Trip Cancellation, but reimburses you for travel expenses (tickets, hotels) you have to cancel because you cut your trip short for a covered reason (illness, etc.). It mostly covers pre-paid expenses, not new expenses. Exceptions: If you re-use your old tickets, it covers the change fee (but not fare difference); it covers charges to return rental cars early to a different location; and covers up to $250 to get to/from the airport or medical facility. Max: $10,000 for CSR/CSP, $1,500 for MPE
No coverage on the Chase cards will pay for new expensive tickets home.
How to file a claim:
- go to http://eclaimsline.com/ , or
- call 1-888-675-1461
Guide to Benefits:
Read it! CSR - CSP
Trip Delay FAQ and experiences
This reimburses you for incidental expenses if your travel is delayed, for example by weather, mechanical, or missed connection. It only covers new expenses such as hotel, local transit, taxis, meals, toiletries, clothes, etc. that are caused by the delay. It does not (usually) cover the cost of onward travel or any pre-paid expenses. Max: $500
How long does the delay have to be? 6 hours for CSR, 12 hours for CSP and MPE, check your guide to benefits for other cards. Also kicks in if the delay is "overnight".
Are delays because of weather and mechanical problems covered? Yes.
Who is covered? Only you, your spouse, your dependent children under 22. For large meals (multiple main courses), people have been asked what portion of the meal was consumed by covered travelers.
Does it cover Authorized Users? Apparently yes, as long as their name is "embossed on the card", as well as their spouse and dependent children.
I bought reward tickets but paid taxes/fees with my card, am I covered? Yes.
I bought reward tickets with Chase UR points, am I covered? Yes.
Do I have to buy the flight that is delayed with the Chase card? Yes.
Do I have to use my Chase card to purchase hotel/meals/etc. I am hoping to have covered? No, you can use any card, or cash. Just keep your receipts.
Does the travel have to be round trip? Yes, but your ticket does not have to be. You must depart from your place of residence and return to your place of residence within 1 year. The round-trip travel can involve different tickets on different carriers, open jaws, etc.
Does it cover alcohol? Recent reports indicate yes; some older reports of alcohol being denied.
Does it cover tips? Recent reports indicate yes, up to 20%; some older reports of tips being denied.
My airline is offering a voucher for a hotel, but I skipped the voucher line and booked my own hotel. Am I covered? Reports point to yes, as long as you did not actually take the airline up on their offer.
Rather than staying in a hotel, I'd rather rent a car / buy a walk-up fare on another airline. Will this be covered? Mixed reports. In general this coverage is meant for expenses incurred during a delay, not onward travel.
How do I show the reason for the delay? The coverage requires a statement from the carrier indicating the cause of the delay. If your document doesn't state the cause of the delay, it probably will not work. One possibility is to get a military excuse while at the airport; another is to screenshot the carrier's website or app if it shows the cause. You can also write after the fact to get a delay letter: United: [email protected] , Delta , American. Make sure to request that the delay letter state the cause of the delay. For other carriers contact their main customer service.
Am I covered if my flight is cancelled and I am rebooked on a later flight? Yes
Am I covered if my flight is slightly delayed and I miss my connection, causing a longer delay? Yes
Am I covered at my home airport? Maybe. This report of someone being covered after appeal for hotel in Newark when EWR flight was delayed, lives in NJ but not Newark. Guide says "You are not covered for any Covered Hazard delay that was made public or known to you prior to the departure for the Covered Trip [a period of round-trip travel (meaning departing from and eventually returning to your primary residence) that doesn’t exceed three hundred and sixty- five (365) days away from your residence to a destination other than your city of residence.]".
I was delayed on my outbound and claimed $500. Now am I delayed on my inbound. Am I covered? One report on this thread of two reimbursements for two different delay incidents on a single ticket. Chase says "per trip" on the phone, but Guide says "per ticket". So a round-trip ticket may not cover two delays, but two one-ways could. Need more data on this.
Experiences:
(A previous thread that dealt with travel delay compensation has been closed and all future issues with travel delays & cancellations will be handled here. The last 4 posts from that thread have been merged into this one. The closed thread can be found here.)
For one overview of when you're covered and how to file a claim, read this blog post. The Milewriter @ Saverocity compiled a lot of information from this thread, and thanks all the contributors.
Trip Cancellation / Trip Interruption
This reimburses you for travel expenses (tickets, hotels) you have to cancel or interrupt because of covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. Max: $10,000 for CSR/CSP, $1,500 for MPE
Trip Interruption only covers a few new expenses: If you re-use your old tickets, it covers the change fee (but not fare difference); it covers charges to return rental cars early to a different location; and covers up to $250 to get to/from the airport or medical facility and from the airport to your home.
What are covered reasons? Illness or injury or death (with documentation) of you or family, severe weather, change in military orders, terrorism, jury duty or subpoena, uninhabitable dwelling, quarantine, or if your travel supplier goes bankrupt. Pre-existing medical conditions are not covered.
Who is covered? CSP/CSR: Extended family: You, your Spouse or Domestic Partner and their children, including adopted children or step-children; legal guardians or wards; siblings or siblings-in-law; parents or parents-in-law; grandparents or grandchildren; aunts or uncles; nieces or nephews. MPE: You, spouse/domestic partner, dependent children.
Does it cover Authorized Users? Apparently yes, as long as their name is "embossed on the card", as well as their extended family / immediate family depending on the card.
I bought reward tickets but paid taxes/fees with my card, am I covered? Yes.
I bought reward tickets with Chase UR points, am I covered? Yes.
Do I have to buy the travel arrangements with my card to be covered? Apparently now this is "yes", you have to pay for "some portion" of each travel arrangement (hotel, flight, etc.) for that arrangement to be covered.
What kinds of pre-paid travel arrangements are covered? "airline tickets, train tickets, bus tickets, prepaid tours, hotels, and rental cars."
What kinds of pre-paid travel arrangements are not covered? "Event Tickets or prepaid fees to theme parks, museums, golf courses, or other points of interest"
I got ill during a trip and had to buy really expensive tickets to fly home. Will I get reimbursed? No. If you can't use your original tickets, this will reimburse you for those -- but new tickets are on you. If you change your original tickets, this will cover the change fee only. It does not pay for fare difference or new tickets. It will pay up to $250 to get you to/from the airport or train station, medical facility, and to your residence after you land at your home airport.
I got ill and need to cancel my trip / return early. What documentation do I need? Generally a letter from a physician or other medical person. There is a special claim form for the doctor to fill out but a sufficiently detailed letter from the doctor can work too.
Does the travel have to be round trip? Yes, but your ticket does not have to be. You must depart from your place of residence and return to your place of residence within 60 days. The round-trip travel can involve different tickets on different carriers, open jaws, etc.
My flight was cancelled. Am I covered? Probably not. Only if it was cancelled due to weather or transit strikes, and only if you didn't get reimbursed by the carrier. However, see Trip Delay above.
I cancelled my trip and the airline has given me one year to use my tickets, but I can't use them. How do I get reimbursed? Several reports indicate that you must wait for the unused tickets to expire, then file another claim. You can get the change fee covered right away. Other reports say if you demonstrate you won't use the tickets, they'll cover full amount right now. YMMV.
Am I covered if I'm taking a road trip, with no flights or common carrier? Yes. However the online claim form requires flight info; just fill it out with dummy flights and explain your other documents that there was no common carrier.
I am pregnant and no longer want to travel. Am I covered? Maybe. Generally, unexpected complications with non-IVF pre-26th week single pregnancies are covered. Non-IVF multiple pregnancies (twins, triplets) are not covered unless you get pregnant after purchasing your tickets. IVF pregnancies are not covered. The guide says you are not covered for "Travel arrangements that are scheduled to take place after the twenty-sixth (26th) week of pregnancy; or when any multiple pregnancy, with or without complications, occurs prior to the initial deposit date or booking date of the Trip; or any pregnancy associated with an assisted reproductive program, such as in vitro fertilization"
There is civil unrest at my destination, am I covered? Maybe. Generally you are covered if there is a Terrorist Incident or State Dept travel warning during your trip (Trip Interruption) or in the 30 days leading up to your trip (for Trip Cancellation) for within 25 miles of any place along your trip itinerary or your home, as long as the incident or warning didn't happen before you booked your tickets. Not covered is "War, undeclared war, civil war, insurrection, rebellion, revolution, warlike acts by a military force or personnel". Also not covered is "Trips booked to any area known to be associated with Terrorist Activity" (meaning multiple Terrorist Incidents or travel warnings in 12 months) and "disinclination to travel due to civil unrest [or] an epidemic or pandemic".
Experiences:
Many Chase cards, including Sapphire Preferred and Reserve and MileagePlus Explorer, come with three different kinds of travel protection:
Trip Delay: This reimburses you for incidental expenses if your travel is delayed, for example by weather, mechanical, or missed connection. It only covers new expenses such as hotel, local transit, taxis, meals, toiletries, clothes, etc. that are caused by the delay. It does not (usually) cover the cost of onward travel or any pre-paid expenses. Max: $500
Trip Cancellation: This reimburses you for travel expenses (tickets, hotels) you have to cancel because of covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. If you re-use your old tickets, it covers the change fee (but not fare difference). Max: $10,000 for CSR/CSP, $1,500 for MPE
Trip Interruption: This is similar to Trip Cancellation, but reimburses you for travel expenses (tickets, hotels) you have to cancel because you cut your trip short for a covered reason (illness, etc.). It mostly covers pre-paid expenses, not new expenses. Exceptions: If you re-use your old tickets, it covers the change fee (but not fare difference); it covers charges to return rental cars early to a different location; and covers up to $250 to get to/from the airport or medical facility. Max: $10,000 for CSR/CSP, $1,500 for MPE
No coverage on the Chase cards will pay for new expensive tickets home.
How to file a claim:
- go to http://eclaimsline.com/ , or
- call 1-888-675-1461
Guide to Benefits:
Read it! CSR - CSP
Trip Delay FAQ and experiences
This reimburses you for incidental expenses if your travel is delayed, for example by weather, mechanical, or missed connection. It only covers new expenses such as hotel, local transit, taxis, meals, toiletries, clothes, etc. that are caused by the delay. It does not (usually) cover the cost of onward travel or any pre-paid expenses. Max: $500
How long does the delay have to be? 6 hours for CSR, 12 hours for CSP and MPE, check your guide to benefits for other cards. Also kicks in if the delay is "overnight".
Are delays because of weather and mechanical problems covered? Yes.
Who is covered? Only you, your spouse, your dependent children under 22. For large meals (multiple main courses), people have been asked what portion of the meal was consumed by covered travelers.
Does it cover Authorized Users? Apparently yes, as long as their name is "embossed on the card", as well as their spouse and dependent children.
I bought reward tickets but paid taxes/fees with my card, am I covered? Yes.
I bought reward tickets with Chase UR points, am I covered? Yes.
Do I have to buy the flight that is delayed with the Chase card? Yes.
Do I have to use my Chase card to purchase hotel/meals/etc. I am hoping to have covered? No, you can use any card, or cash. Just keep your receipts.
Does the travel have to be round trip? Yes, but your ticket does not have to be. You must depart from your place of residence and return to your place of residence within 1 year. The round-trip travel can involve different tickets on different carriers, open jaws, etc.
Does it cover alcohol? Recent reports indicate yes; some older reports of alcohol being denied.
Does it cover tips? Recent reports indicate yes, up to 20%; some older reports of tips being denied.
My airline is offering a voucher for a hotel, but I skipped the voucher line and booked my own hotel. Am I covered? Reports point to yes, as long as you did not actually take the airline up on their offer.
Rather than staying in a hotel, I'd rather rent a car / buy a walk-up fare on another airline. Will this be covered? Mixed reports. In general this coverage is meant for expenses incurred during a delay, not onward travel.
How do I show the reason for the delay? The coverage requires a statement from the carrier indicating the cause of the delay. If your document doesn't state the cause of the delay, it probably will not work. One possibility is to get a military excuse while at the airport; another is to screenshot the carrier's website or app if it shows the cause. You can also write after the fact to get a delay letter: United: [email protected] , Delta , American. Make sure to request that the delay letter state the cause of the delay. For other carriers contact their main customer service.
Am I covered if my flight is cancelled and I am rebooked on a later flight? Yes
Am I covered if my flight is slightly delayed and I miss my connection, causing a longer delay? Yes
Am I covered at my home airport? Maybe. This report of someone being covered after appeal for hotel in Newark when EWR flight was delayed, lives in NJ but not Newark. Guide says "You are not covered for any Covered Hazard delay that was made public or known to you prior to the departure for the Covered Trip [a period of round-trip travel (meaning departing from and eventually returning to your primary residence) that doesn’t exceed three hundred and sixty- five (365) days away from your residence to a destination other than your city of residence.]".
I was delayed on my outbound and claimed $500. Now am I delayed on my inbound. Am I covered? One report on this thread of two reimbursements for two different delay incidents on a single ticket. Chase says "per trip" on the phone, but Guide says "per ticket". So a round-trip ticket may not cover two delays, but two one-ways could. Need more data on this.
Experiences:
- 01/2014 - Delayed in MSP overnight due to mechanical issues. ~$300 for Hotel Ivy downtown, meals, and ground transportation covered with no issues. Benefits applied to AMEX FHR. Claim processed within 1 week. [Full Report]
- 02/2014 - Flight was cancelled due to weather; booked Amtrak with points, which was then delayed because of downed electrical wires; rented a car and drove home. Used print out from flightaware.com to show flight was cancelled, claimed non-points dollar amount for Amtrak ticket, got Chase (not insurance) to request receipts from vendors that weren't saved by OP. All was covered. Full report
- 04/2014 - Delayed in DTW overnight due to crew member time-out. ~$400 for DTW Westin and meals covered with no issues. Claim processed within 1 week. Full Report
- 07/2014- Delayed in MSP overnight due to weather at destination. Booked Marriott Mall of America for $120, and meals for 3 and a shirt were all covered. Recommend keeping new and old boarding passes.
- 12/2014 - Trip delay in WAS (flight was delayed because of MX causing misconnect and overnight. Reward flight with taxes+fees on Chase card. OP + wife were covered $632 for a for a room, dinner, and taxi roundtrip from the airport. Gratuity was not reimbursed and could not convince them to after a phone call. Hotel Was $380 after tax and this was not a problem.
- 07/2016 - Delayed in YYC overnight due to mechanical problems. Claim paid out ~$300. Full report.
- 7/2017 - Delayed in EWR due to thunderstorms. ~$390 for hotel, uber, meals. Claim processed within a week, no issues. Full report.
- 9/2017 - Delayed in EWR due to Harvey. ~$499 for hotel, ubereats. Claim processed in 7 business days
- 1/2017 - $625 covered on two tickets on JetBlue award flight with taxes+fees on Chase in FLL. Missed connection due to Mx. Incl. $65 at Walgreens, r/t uber to hotel, uber home, $265 hotel, $180 meal. Tax, tip, and alcohol covered.
- 06/2017 - $258 covered for overnight delay hotel/dinner. Did not cover $50 to pick a seat on next day's flight. Full report
- 08/2017 - covered during ATC equipment failure leading to cancelled flight
- 08/2017 - covered with flightaware showing delay, no direct statement from carrier. Booked dummy return flight on Southwest to 'comply' with r/t requirement.
- 12/2017 - covered for forced overnight due to ATL "Power Outage". Entire ticket, including taxes, was paid for using Ultimate Reward points through my Reserve account. There was no credit card charge showing on my account.
- 1/2018 - covered for $500 including hotel tips, a drink, and minibar snacks w/ no receipt (but showed credit card statement with purchases listed)
- 1/2018 - covered rental + gas to drive to int'l gateway when feeder flight was cancelled.
- 3/2018 - covered int'l phone calls, roaming cell phone data (submitted phone bill), storage locker, and hotel.
- 4/2018 - covered hotel, meals/snacks, cold medicine, Uber ground transport for overnight due to weather. Award ticket with taxes/fees on CSR.
- 5/2018 - covered $250 in hotel, uber, two meals after missing a connection in a "painless but slightly drawn out" process. Had to request a different delay letter because first one didn't state cause of delay. Total turn-around time 40 days including re-requesting delay letter.
- 11/2018 - covered $300+ in hotel, 2 Ubers, 3 meals; did not cover seat charge or Uber home; originally booked with UR points (no CC charge)
- 7/2019 - covered $400+ in hotel, rental car, 3 meals, clothing/toiletries for me, wife and son for 24 hour delay; award tickets with taxes/fees in CSR.
(A previous thread that dealt with travel delay compensation has been closed and all future issues with travel delays & cancellations will be handled here. The last 4 posts from that thread have been merged into this one. The closed thread can be found here.)
For one overview of when you're covered and how to file a claim, read this blog post. The Milewriter @ Saverocity compiled a lot of information from this thread, and thanks all the contributors.
Trip Cancellation / Trip Interruption
This reimburses you for travel expenses (tickets, hotels) you have to cancel or interrupt because of covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. Max: $10,000 for CSR/CSP, $1,500 for MPE
Trip Interruption only covers a few new expenses: If you re-use your old tickets, it covers the change fee (but not fare difference); it covers charges to return rental cars early to a different location; and covers up to $250 to get to/from the airport or medical facility and from the airport to your home.
What are covered reasons? Illness or injury or death (with documentation) of you or family, severe weather, change in military orders, terrorism, jury duty or subpoena, uninhabitable dwelling, quarantine, or if your travel supplier goes bankrupt. Pre-existing medical conditions are not covered.
Who is covered? CSP/CSR: Extended family: You, your Spouse or Domestic Partner and their children, including adopted children or step-children; legal guardians or wards; siblings or siblings-in-law; parents or parents-in-law; grandparents or grandchildren; aunts or uncles; nieces or nephews. MPE: You, spouse/domestic partner, dependent children.
Does it cover Authorized Users? Apparently yes, as long as their name is "embossed on the card", as well as their extended family / immediate family depending on the card.
I bought reward tickets but paid taxes/fees with my card, am I covered? Yes.
I bought reward tickets with Chase UR points, am I covered? Yes.
Do I have to buy the travel arrangements with my card to be covered? Apparently now this is "yes", you have to pay for "some portion" of each travel arrangement (hotel, flight, etc.) for that arrangement to be covered.
What kinds of pre-paid travel arrangements are covered? "airline tickets, train tickets, bus tickets, prepaid tours, hotels, and rental cars."
What kinds of pre-paid travel arrangements are not covered? "Event Tickets or prepaid fees to theme parks, museums, golf courses, or other points of interest"
I got ill during a trip and had to buy really expensive tickets to fly home. Will I get reimbursed? No. If you can't use your original tickets, this will reimburse you for those -- but new tickets are on you. If you change your original tickets, this will cover the change fee only. It does not pay for fare difference or new tickets. It will pay up to $250 to get you to/from the airport or train station, medical facility, and to your residence after you land at your home airport.
I got ill and need to cancel my trip / return early. What documentation do I need? Generally a letter from a physician or other medical person. There is a special claim form for the doctor to fill out but a sufficiently detailed letter from the doctor can work too.
Does the travel have to be round trip? Yes, but your ticket does not have to be. You must depart from your place of residence and return to your place of residence within 60 days. The round-trip travel can involve different tickets on different carriers, open jaws, etc.
My flight was cancelled. Am I covered? Probably not. Only if it was cancelled due to weather or transit strikes, and only if you didn't get reimbursed by the carrier. However, see Trip Delay above.
I cancelled my trip and the airline has given me one year to use my tickets, but I can't use them. How do I get reimbursed? Several reports indicate that you must wait for the unused tickets to expire, then file another claim. You can get the change fee covered right away. Other reports say if you demonstrate you won't use the tickets, they'll cover full amount right now. YMMV.
Am I covered if I'm taking a road trip, with no flights or common carrier? Yes. However the online claim form requires flight info; just fill it out with dummy flights and explain your other documents that there was no common carrier.
I am pregnant and no longer want to travel. Am I covered? Maybe. Generally, unexpected complications with non-IVF pre-26th week single pregnancies are covered. Non-IVF multiple pregnancies (twins, triplets) are not covered unless you get pregnant after purchasing your tickets. IVF pregnancies are not covered. The guide says you are not covered for "Travel arrangements that are scheduled to take place after the twenty-sixth (26th) week of pregnancy; or when any multiple pregnancy, with or without complications, occurs prior to the initial deposit date or booking date of the Trip; or any pregnancy associated with an assisted reproductive program, such as in vitro fertilization"
There is civil unrest at my destination, am I covered? Maybe. Generally you are covered if there is a Terrorist Incident or State Dept travel warning during your trip (Trip Interruption) or in the 30 days leading up to your trip (for Trip Cancellation) for within 25 miles of any place along your trip itinerary or your home, as long as the incident or warning didn't happen before you booked your tickets. Not covered is "War, undeclared war, civil war, insurrection, rebellion, revolution, warlike acts by a military force or personnel". Also not covered is "Trips booked to any area known to be associated with Terrorist Activity" (meaning multiple Terrorist Incidents or travel warnings in 12 months) and "disinclination to travel due to civil unrest [or] an epidemic or pandemic".
Experiences:
CSP & CSR Trip Cancellation/Delay Insurance Issues/Comments (2016 - 2019)
Nov 27, 2018, 1:45 pm
#826
Join Date: Jul 2018
Posts: 76
Hi all...
I'm trying to get a trip delay claim approved and am having lots of difficulty. I'm finding them extremely difficult to work with and keep getting told completely different things to the point it feels like I'm being given a complete and intentional runaround hoping I'll give up. The reason for the delay was mechanical.
I had a United flight (for 2) delayed overnight. I paid with my CSR. I am claiming food and uber expenses between leaving the airport after the delay and returning, comes to ~$200.
The primary issue at this point in time is that they want a boarding pass showing the time I actually boarded. The problem is that it does not exist. United gave us boarding pass the night before showing the original scheduled departure date and never printed or handed out new ones. We boarded the following morning with the boarding pass from the night before showing an incorrect departure time. I have emailed and called United to try and get a statement of 1) delay reason (which I got...after 2 months) and 2) something showing the actual departure time (which they told me "they could not provide"). I also had one of their people tell me (over a month ago) that since I don't have one and can't obtain one they have made a note and should be alright without it.
I really don't know what to do at this point... thoughts? I've asked to speak to a "supervisor" at eclaimsline, who is supposed to call me back later today. I've had to call them >10 times and spend an annoyingly large amount of time trying to get them their documentation to the point this whole thing wasn't worth the effort.
I'm trying to get a trip delay claim approved and am having lots of difficulty. I'm finding them extremely difficult to work with and keep getting told completely different things to the point it feels like I'm being given a complete and intentional runaround hoping I'll give up. The reason for the delay was mechanical.
I had a United flight (for 2) delayed overnight. I paid with my CSR. I am claiming food and uber expenses between leaving the airport after the delay and returning, comes to ~$200.
The primary issue at this point in time is that they want a boarding pass showing the time I actually boarded. The problem is that it does not exist. United gave us boarding pass the night before showing the original scheduled departure date and never printed or handed out new ones. We boarded the following morning with the boarding pass from the night before showing an incorrect departure time. I have emailed and called United to try and get a statement of 1) delay reason (which I got...after 2 months) and 2) something showing the actual departure time (which they told me "they could not provide"). I also had one of their people tell me (over a month ago) that since I don't have one and can't obtain one they have made a note and should be alright without it.
I really don't know what to do at this point... thoughts? I've asked to speak to a "supervisor" at eclaimsline, who is supposed to call me back later today. I've had to call them >10 times and spend an annoyingly large amount of time trying to get them their documentation to the point this whole thing wasn't worth the effort.
Nov 27, 2018, 2:03 pm
#827
Join Date: Sep 2014
Posts: 2,531
They usually want new boarding passes if your flight was cancelled, or it was delayed and you took a different flight. If your flight is just delayed and you stayed on your original flight there shouldn't be any new boarding passes involved.
Do you have anything that shows when the flight landed? I usually grab screenshots of the flight delay on the United app, etc. Or you can look up your flight on flightaware or flightstats. Did you receive an email/text message from United informing you of the delay?
They do seem to be giving people a little more run-around than usual lately. But if you don't have anything saying that your flight was delayed or when it was delayed to, that does seem to be a required document. If you don't have what they're asking for ("new boarding passes"), try to give them something else (screenshot of the delay).
Do you have anything that shows when the flight landed? I usually grab screenshots of the flight delay on the United app, etc. Or you can look up your flight on flightaware or flightstats. Did you receive an email/text message from United informing you of the delay?
They do seem to be giving people a little more run-around than usual lately. But if you don't have anything saying that your flight was delayed or when it was delayed to, that does seem to be a required document. If you don't have what they're asking for ("new boarding passes"), try to give them something else (screenshot of the delay).
Nov 27, 2018, 2:10 pm
#828
Join Date: Jul 2018
Posts: 76
They usually want new boarding passes if your flight was cancelled, or it was delayed and you took a different flight. If your flight is just delayed and you stayed on your original flight there shouldn't be any new boarding passes involved.
Do you have anything that shows when the flight landed? I usually grab screenshots of the flight delay on the United app, etc. Or you can look up your flight on flightaware or flightstats. Did you receive an email/text message from United informing you of the delay?
They do seem to be giving people a little more run-around than usual lately. But if you don't have anything saying that your flight was delayed or when it was delayed to, that does seem to be a required document. If you don't have what they're asking for ("new boarding passes"), try to give them something else (screenshot of the delay).
Do you have anything that shows when the flight landed? I usually grab screenshots of the flight delay on the United app, etc. Or you can look up your flight on flightaware or flightstats. Did you receive an email/text message from United informing you of the delay?
They do seem to be giving people a little more run-around than usual lately. But if you don't have anything saying that your flight was delayed or when it was delayed to, that does seem to be a required document. If you don't have what they're asking for ("new boarding passes"), try to give them something else (screenshot of the delay).
I don't know if I can still pull anything up as this flight was ~3 months ago now. At the time it just didn't dawn on me to try and document something like that unfortunately, I certainly know better for any future events.
Last edited by tygran37; Nov 27, 2018 at 2:15 pm
Nov 27, 2018, 2:30 pm
#829
Moderator: Chase Ultimate Rewards
Join Date: Apr 2005
Location: SFO
Programs: UA 2P, MR LT Plat, IHG Plat, BW Dia, HH Au, Avis PC
Posts: 5,445
Nov 27, 2018, 2:55 pm
#830
Join Date: Jul 2018
Posts: 76
Yeah that would have been worth a shot... I double checked the date and I'm just past the 3 month window unfortunately. I'm going to try contacting united again...
Nov 27, 2018, 3:38 pm
#831
Join Date: Sep 2014
Posts: 2,531
Maybe if you post your flight number and date someone with a paid account could look it up for you (I don't have one, unfortunately).
Nov 27, 2018, 6:40 pm
#832
Join Date: Jul 2018
Posts: 76
^Thank you for the suggestion. If anyone could do this I would be extremely grateful!
It was UA 1139 FAI -> ORD on 8/9/18
Originally scheduled to depart @ 20:08 local time. Didn't actually depart until ~5 AM or so on the 8/10/18.
Nov 27, 2018, 10:15 pm
#833
Join Date: Sep 2014
Posts: 2,531
As I mentioned I don't have a paid subscription but I downloaded the DOT stats for that flight here:
https://www.transtats.bts.gov/DL_Sel...p?Table_ID=237
"FL_DATE","MKT_CARRIER","OP_CARRIER_FL_NUM","ORIGI N","ORIGIN_CITY_NAME","ORIGIN_STATE_ABR","DEST","D EST_CITY_NAME","DEST_STATE_ABR","CRS_DEP_TIME","DE P_TIME","DEP_DELAY","CRS_ARR_TIME","ARR_TIME","ARR _DELAY","CARRIER_DELAY","WEATHER_DELAY","NAS_DELAY ","SECURITY_DELAY","LATE_AIRCRAFT_DELAY",
2018-08-09,"UA","1139","FAI","Fairbanks, AK","AK","ORD","Chicago, IL","IL","2023","0457",514.00,"0512","1335",503.00 ,141.00,0.00,0.00,0.00,362.00,
Shows a 514 minute departure delay and a 503 minute arrival delay, landing at 13:55
If you copy and paste that into a .CSV and open it in Excel maybe it will look official enough.
ETA: This site shows historical data without a paid subscription but frustratingly seems to be missing the arrival time for that specific flight (it does show the scheduled and actual departure times):
https://www.airportia.com/flights/ua...ago/2018-08-10
Hopefully someone with a paid subscrip can help you out.
https://www.transtats.bts.gov/DL_Sel...p?Table_ID=237
"FL_DATE","MKT_CARRIER","OP_CARRIER_FL_NUM","ORIGI N","ORIGIN_CITY_NAME","ORIGIN_STATE_ABR","DEST","D EST_CITY_NAME","DEST_STATE_ABR","CRS_DEP_TIME","DE P_TIME","DEP_DELAY","CRS_ARR_TIME","ARR_TIME","ARR _DELAY","CARRIER_DELAY","WEATHER_DELAY","NAS_DELAY ","SECURITY_DELAY","LATE_AIRCRAFT_DELAY",
2018-08-09,"UA","1139","FAI","Fairbanks, AK","AK","ORD","Chicago, IL","IL","2023","0457",514.00,"0512","1335",503.00 ,141.00,0.00,0.00,0.00,362.00,
Shows a 514 minute departure delay and a 503 minute arrival delay, landing at 13:55
If you copy and paste that into a .CSV and open it in Excel maybe it will look official enough.
ETA: This site shows historical data without a paid subscription but frustratingly seems to be missing the arrival time for that specific flight (it does show the scheduled and actual departure times):
https://www.airportia.com/flights/ua...ago/2018-08-10
Hopefully someone with a paid subscrip can help you out.
Last edited by threeoh; Nov 28, 2018 at 8:10 am
Nov 28, 2018, 8:39 am
#834
Join Date: Jul 2018
Posts: 76
As I mentioned I don't have a paid subscription but I downloaded the DOT stats for that flight here:
https://www.transtats.bts.gov/DL_Sel...p?Table_ID=237
"FL_DATE","MKT_CARRIER","OP_CARRIER_FL_NUM","ORIGI N","ORIGIN_CITY_NAME","ORIGIN_STATE_ABR","DEST","D EST_CITY_NAME","DEST_STATE_ABR","CRS_DEP_TIME","DE P_TIME","DEP_DELAY","CRS_ARR_TIME","ARR_TIME","ARR _DELAY","CARRIER_DELAY","WEATHER_DELAY","NAS_DELAY ","SECURITY_DELAY","LATE_AIRCRAFT_DELAY",
2018-08-09,"UA","1139","FAI","Fairbanks, AK","AK","ORD","Chicago, IL","IL","2023","0457",514.00,"0512","1335",503.00 ,141.00,0.00,0.00,0.00,362.00,
Shows a 514 minute departure delay and a 503 minute arrival delay, landing at 13:55
If you copy and paste that into a .CSV and open it in Excel maybe it will look official enough.
ETA: This site shows historical data without a paid subscription but frustratingly seems to be missing the arrival time for that specific flight (it does show the scheduled and actual departure times):
https://www.airportia.com/flights/ua...ago/2018-08-10
Hopefully someone with a paid subscrip can help you out.
https://www.transtats.bts.gov/DL_Sel...p?Table_ID=237
"FL_DATE","MKT_CARRIER","OP_CARRIER_FL_NUM","ORIGI N","ORIGIN_CITY_NAME","ORIGIN_STATE_ABR","DEST","D EST_CITY_NAME","DEST_STATE_ABR","CRS_DEP_TIME","DE P_TIME","DEP_DELAY","CRS_ARR_TIME","ARR_TIME","ARR _DELAY","CARRIER_DELAY","WEATHER_DELAY","NAS_DELAY ","SECURITY_DELAY","LATE_AIRCRAFT_DELAY",
2018-08-09,"UA","1139","FAI","Fairbanks, AK","AK","ORD","Chicago, IL","IL","2023","0457",514.00,"0512","1335",503.00 ,141.00,0.00,0.00,0.00,362.00,
Shows a 514 minute departure delay and a 503 minute arrival delay, landing at 13:55
If you copy and paste that into a .CSV and open it in Excel maybe it will look official enough.
ETA: This site shows historical data without a paid subscription but frustratingly seems to be missing the arrival time for that specific flight (it does show the scheduled and actual departure times):
https://www.airportia.com/flights/ua...ago/2018-08-10
Hopefully someone with a paid subscrip can help you out.
You rock! Thanks!
Dec 1, 2018, 8:54 am
#835
Join Date: Dec 2009
Location: USA
Posts: 1,153
Paying with CSR via Paypal for African Safari
I'm looking to book an African safari for $7,000. The tour operator accepts credit cards via Paypal. If I do this, am I still covered for insurance provided by CSR? I'm not sure if Paypal being a "middleman" is an issue.
I'm looking to book an African safari for $7,000. The tour operator accepts credit cards via Paypal. If I do this, am I still covered for insurance provided by CSR? I'm not sure if Paypal being a "middleman" is an issue.
Dec 1, 2018, 9:01 am
#836
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,952
Dec 1, 2018, 9:52 am
#837
Join Date: Dec 2009
Location: USA
Posts: 1,153
"You can pay with your credit card through PayPal. However, PayPal charges us banking fees for receiving funds outside of The Netherlands. These banking fees should be covered by you and will be added to the amount payable. The amount of the banking fees differs per country. "
Dec 4, 2018, 4:12 am
#838
Join Date: Dec 2009
Location: USA
Posts: 1,153
If I pay a $1000 deposit for a trip on a different card, but months later pay the remaining $6000 balance of the trip on the CSR, am I still covered by the CSR insurance?
Dec 4, 2018, 8:09 am
#839
Join Date: Sep 2014
Posts: 2,531
Trip Delay: you "are automatically covered when a portion or the entire cost of the Common Carrier fare, is purchased with your Chase credit card account (“Account”)."
Trip Cancellation/Interruption: covers "any pre-paid tour, trip or vacation when some portion of the cost for such travel arrangements less any redeemable frequent flyer miles, points, coupons or certificates, or other types of redeemable Rewards has been charged to your Account:
Car rental CDW: "Initiate and complete the entire rental transaction using your card that is eligible for the benefit."
Dec 4, 2018, 9:01 am
#840
Join Date: Dec 2009
Location: USA
Posts: 1,153
Depends which insurance.
Trip Delay: you "are automatically covered when a portion or the entire cost of the Common Carrier fare, is purchased with your Chase credit card account (“Account”)."
Trip Cancellation/Interruption: covers "any pre-paid tour, trip or vacation when some portion of the cost for such travel arrangements less any redeemable frequent flyer miles, points, coupons or certificates, or other types of redeemable Rewards has been charged to your Account:
Car rental CDW: "Initiate and complete the entire rental transaction using your card that is eligible for the benefit."
Trip Delay: you "are automatically covered when a portion or the entire cost of the Common Carrier fare, is purchased with your Chase credit card account (“Account”)."
Trip Cancellation/Interruption: covers "any pre-paid tour, trip or vacation when some portion of the cost for such travel arrangements less any redeemable frequent flyer miles, points, coupons or certificates, or other types of redeemable Rewards has been charged to your Account:
Car rental CDW: "Initiate and complete the entire rental transaction using your card that is eligible for the benefit."
Trip Cancellation/Interruption is what I'm most focused on. My issue is that I'm waiting until June 2019 before i get a CSR, however I need to pay my trip deposit now. Glad to hear I can use any card now, pay the balance later on CSR, and still have CSR coverage.