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CSP & CSR Trip Cancellation/Delay Insurance Issues/Comments

CSP & CSR Trip Cancellation/Delay Insurance Issues/Comments

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Old Dec 9, 19, 8:21 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: meehgz
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Overview
Many Chase cards, including Sapphire Preferred and Reserve and MileagePlus Explorer, come with three different kinds of travel protection:

Trip Delay: This reimburses you for incidental expenses if your travel is delayed, for example by weather, mechanical, or missed connection. It only covers new expenses such as hotel, local transit, taxis, meals, toiletries, clothes, etc. that are caused by the delay. It does not (usually) cover the cost of onward travel or any pre-paid expenses. Max: $500

Trip Cancellation: This reimburses you for travel expenses (tickets, hotels) you have to cancel because of covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. If you re-use your old tickets, it covers the change fee (but not fare difference). Max: $10,000 for CSR/CSP, $1,500 for MPE

Trip Interruption: This is similar to Trip Cancellation, but reimburses you for travel expenses (tickets, hotels) you have to cancel because you cut your trip short for a covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. If you re-use your old tickets, it covers the change fee (but not fare difference). Max: $10,000 for CSR/CSP, $1,500 for MPE

How to file a claim:
- go to http://eclaimsline.com/ , or
- call 1-888-675-1461

Guide to Benefits:
Read it! CSR - CSP

Trip Delay FAQ and experiences

This reimburses you for incidental expenses if your travel is delayed, for example by weather, mechanical, or missed connection. It only covers new expenses such as hotel, local transit, taxis, meals, toiletries, clothes, etc. that are caused by the delay. It does not (usually) cover the cost of onward travel or any pre-paid expenses. Max: $500

How long does the delay have to be? 6 hours for CSR, 12 hours for CSP and MPE, check your guide to benefits for other cards. Also kicks in if the delay is "overnight".
Are delays because of weather and mechanical problems covered? Yes.
Who is covered? Only you, your spouse, your dependent children under 22. No one has reported having meals or accommodations shared with other traveling companions turned down as long as you're under $500.
Does it cover Authorized Users? Apparently yes, as long as their name is "embossed on the card", as well as their spouse and dependent children.
I bought reward tickets but paid taxes/fees with my card, am I covered? Yes.
I bought reward tickets with Chase UR points, am I covered? For Trip Delay, Yes, see below under "Experiences" -- 12/2017. (Also you are covered for Trip Cancellation / Interruption, see below)
Do I have to buy the flight that is delayed with the Chase card? Yes
Do I have to use my Chase card to purchase hotel/meals/etc. I am hoping to have covered? No, you can use any card, or cash. Just keep your receipts.
Does the travel have to be round trip? Yes, but your ticket does not have to be. You must depart from your place of residence and return to your place of residence within 1 year. The round-trip travel can involve different tickets on different carriers, open jaws, etc.
Does it cover alcohol? Reports vary from "no" to "only with a meal" to "yes"
Does it cover tips? Reports vary from "no" to "only up to 20%" to "yes"
My airline is offering a voucher for a hotel, but I skipped the voucher line and booked my own hotel. Am I covered? Reports point to yes, as long as you did not actually take the airline up on their offer.
Rather than staying in a hotel, I'd rather rent a car / buy a walk-up fare on another airline. Will this be covered? Mixed reports. In general this coverage is meant for expenses incurred during a delay, not onward travel.
How do I show the reason for the delay? The coverage requires a statement from the carrier indicating the cause of the delay. If your document doesn't state the cause of the delay, it probably will not work. One possibility is to get a military excuse while at the airport; another is to screenshot the carrier's website or app if it shows the cause. You can also write after the fact to get a delay letter: United: [email protected] , Delta , American. For other carriers contact their main customer service.
Am I covered if my flight is cancelled and I am rebooked on a later flight? Yes
Am I covered at my home airport? Maybe. This report of someone being covered after appeal for hotel in Newark when EWR flight was delayed, lives in NJ but not Newark. Guide says "You are not covered for any Covered Hazard delay that was made public or known to you prior to the departure for the Covered Trip [a period of round-trip travel (meaning departing from and eventually returning to your primary residence) that doesn’t exceed three hundred and sixty- five (365) days away from your residence to a destination other than your city of residence.]".
I was delayed on my outbound and claimed $500. Now am I delayed on my inbound. Am I covered? One report on this thread of two reimbursements for two different delay incidents on a single ticket. Chase says "per trip" on the phone, but Guide says "per ticket". So a round-trip ticket may not cover two delays, but two one-ways could.

Experiences:

  • 01/2014 - Delayed in MSP overnight due to mechanical issues. ~$300 for Hotel Ivy downtown, meals, and ground transportation covered with no issues. Benefits applied to AMEX FHR. Claim processed within 1 week. [Full Report]
  • 02/2014 - Flight was cancelled due to weather; booked Amtrak with points, which was then delayed because of downed electrical wires; rented a car and drove home. Used print out from flightaware.com to show flight was cancelled, claimed non-points dollar amount for Amtrak ticket, got Chase (not insurance) to request receipts from vendors that weren't saved by OP. All was covered. Full report
  • 04/2014 - Delayed in DTW overnight due to crew member time-out. ~$400 for DTW Westin and meals covered with no issues. Claim processed within 1 week. Full Report
  • 07/2014- Delayed in MSP overnight due to weather at destination. Booked Marriott Mall of America for $120, and meals for 3 and a shirt were all covered. Recommend keeping new and old boarding passes.
  • 12/2014 - Trip delay in WAS (flight was delayed because of MX causing misconnect and overnight. Reward flight with taxes+fees on Chase card. OP + wife were covered $632 for a for a room, dinner, and taxi roundtrip from the airport. Gratuity was not reimbursed and could not convince them to after a phone call. Hotel Was $380 after tax and this was not a problem.
  • 07/2016 - Delayed in YYC overnight due to mechanical problems. Claim paid out ~$300. Full report.
  • 7/2017 - Delayed in EWR due to thunderstorms. ~$390 for hotel, uber, meals. Claim processed within a week, no issues. Full report.
  • 9/2017 - Delayed in EWR due to Harvey. ~$499 for hotel, ubereats. Claim processed in 7 business days
  • 1/2017 - $625 covered on two tickets on JetBlue award flight with taxes+fees on Chase in FLL. Missed connection due to Mx. Incl. $65 at Walgreens, r/t uber to hotel, uber home, $265 hotel, $180 meal. Tax, tip, and alcohol covered.
  • 06/2017 - $258 covered for overnight delay hotel/dinner. Did not cover $50 to pick a seat on next day's flight. Full report
  • 08/2017 - covered during ATC equipment failure leading to cancelled flight
  • 08/2017 - covered with flightaware showing delay, no direct statement from carrier. Booked dummy return flight on Southwest to 'comply' with r/t requirement.
  • 12/2017 - covered for forced overnight due to ATL "Power Outage". Entire ticket, including taxes, was paid for using Ultimate Reward points through my Reserve account. There was no credit card charge showing on my account.
  • 1/2018 - covered for $500 including hotel tips, a drink, and minibar snacks w/ no receipt (but showed credit card statement with purchases listed)
  • 1/2018 - covered rental + gas to drive to int'l gateway when feeder flight was cancelled.
  • 3/2018 - covered int'l phone calls, roaming cell phone data (submitted phone bill), storage locker, and hotel.
  • 4/2018 - covered hotel, meals/snacks, cold medicine, Uber ground transport for overnight due to weather. Award ticket with taxes/fees on CSR.
  • 5/2018 - covered $250 in hotel, uber, two meals after missing a connection in a "painless but slightly drawn out" process. Had to request a different delay letter because first one didn't state cause of delay. Total turn-around time 40 days including re-requesting delay letter.
  • 11/2018 - covered $300+ in hotel, 2 Ubers, 3 meals; did not cover seat charge or Uber home; originally booked with UR points (no CC charge)
  • 7/2019 - covered $400+ in hotel, rental car, 3 meals, clothing/toiletries for me, wife and son for 24 hour delay; award tickets with taxes/fees in CSR.

(A previous thread that dealt with travel delay compensation has been closed and all future issues with travel delays & cancellations will be handled here. The last 4 posts from that thread have been merged into this one. The closed thread can be found here.)

For one overview of when you're covered and how to file a claim, read this blog post. The Milewriter @ Saverocity compiled a lot of information from this thread, and thanks all the contributors.

Trip Cancellation / Trip Interruption

This reimburses you for travel expenses (tickets, hotels) you have to cancel or interrupt because of covered reason (illness, etc.). It only covers pre-paid expenses, not new expenses. If you re-use your old tickets, it covers the change fee (but not fare difference). Max: $10,000 for CSR/CSP, $1,500 for MPE

What are covered reasons? Illness or injury or death (with documentation) of you or family, severe weather, change in military orders, terrorism, jury duty or subpoena, uninhabitable dwelling, quarantine, or if your travel supplier goes bankrupt. Pre-existing medical conditions are not covered.
Who is covered? CSP/CSR: Extended family: You, your Spouse or Domestic Partner and their children, including adopted children or step-children; legal guardians or wards; siblings or siblings-in-law; parents or parents-in-law; grandparents or grandchildren; aunts or uncles; nieces or nephews. MPE: You, spouse/domestic partner, dependent children.
Does it cover Authorized Users? Apparently yes, as long as their name is "embossed on the card", as well as their extended family / immediate family depending on the card.
I bought reward tickets but paid taxes/fees with my card, am I covered? Yes.
I bought reward tickets with Chase UR points, am I covered? From the CSR guide: "Covered Trip also includes covered trips awarded from frequent flier or points programs provided that all of the miles or points were accumulated from charges on the Insured Person’s Account."
What kinds of pre-paid travel arrangements are covered? "airline tickets, train tickets, bus tickets, prepaid tours, hotels, and rental cars."
I got ill during a trip and had to buy really expensive tickets to fly home. Will I get reimbursed? No. If you can't use your original tickets, this will reimburse you for those -- new tickets are on you. If you change your original tickets, this will cover the change fee only. It does not pay for fare difference or new tickets.
Does the travel have to be round trip? Yes, but your ticket does not have to be. You must depart from your place of residence and return to your place of residence within 60 days. The round-trip travel can involve different tickets on different carriers, open jaws, etc.
My flight was cancelled. Am I covered? Probably not. Only if it was cancelled due to weather or transit strikes, and only if you didn't get reimbursed by the carrier.
I cancelled my trip and the airline has given me one year to use my tickets, but I can't use them. How do I get reimbursed? Several reports indicate that you must wait for the unused tickets to expire, then file another claim. You can get the change fee covered right away. Other reports say if you demonstrate you won't use the tickets, they'll cover full amount right now. YMMV.

Experiences:
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Old Nov 26, 19, 11:35 am
  #1246  
 
Join Date: Feb 2007
Location: Malibu, CA
Programs: SPG Plat100, DL Diamond, AA Executive Platinum (former CK)
Posts: 1,073
Thanks.

We have Chase S Reserve. We drove. Ultimately the flight arrived 5 1/2 hours late. So I’m guessing no claim given the 6 hour rule. Oh well.

appreciate the help
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Old Nov 26, 19, 11:56 am
  #1247  
 
Join Date: Sep 2014
Posts: 1,765
Originally Posted by JBauer View Post
Ultimately the flight arrived 5 1/2 hours late. So I’m guessing no claim given the 6 hour rule. Oh well.
I think no claim. Sorry! I had a friend with a 5h55m delay one time who was REALLY hoping the taxi in would be a little slower.
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threeoh is offline  
Old Nov 26, 19, 3:44 pm
  #1248  
 
Join Date: Jul 2010
Posts: 15
Hi all, a strike question:

I'm in France right now and December 5 keeps off one of their biggest transportation union strikes in possibly decades, with train, Paris metro, and I think Air France workers striking with no end in sight. I know most trip delay insurance insurances only cover "unannounced" strikes and not planned ones (sometimes in France they announce 1 or 2 day strikes with an end) but there's no announcement on when this will end. They're not selling train tickets for Dec 5 or 6 but they are still selling for Dec 7, when I'll be going from Lyon to Paris. Do you guys think, if they do continue to strike that day (a Saturday), Chase would refuse to cover expenses?
liilak is offline  
Old Nov 26, 19, 11:36 pm
  #1249  
 
Join Date: Jan 2019
Location: Sacramento
Programs: FB Silver, SAS Silver, BA Blue; BW Platinum, Hilton Silver, IHG Gold, Wyndham Gold
Posts: 33
liilak
The Chase terms do not differentiate types of strikes only "...an organized strike that affects public transportation".

You might like this site for strike status and mitigation suggestions:
https://worldinparis.com/transport-i...eling-to-paris

I would think you are covered.
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smf_ltn is offline  
Old Nov 27, 19, 11:58 am
  #1250  
 
Join Date: Sep 2014
Posts: 1,765
Originally Posted by liilak View Post
Hi all, a strike question:

I'm in France right now and December 5 keeps off one of their biggest transportation union strikes in possibly decades, with train, Paris metro, and I think Air France workers striking with no end in sight. I know most trip delay insurance insurances only cover "unannounced" strikes and not planned ones (sometimes in France they announce 1 or 2 day strikes with an end) but there's no announcement on when this will end. They're not selling train tickets for Dec 5 or 6 but they are still selling for Dec 7, when I'll be going from Lyon to Paris. Do you guys think, if they do continue to strike that day (a Saturday), Chase would refuse to cover expenses?
My question to you is: what kinds of expenses are you hoping to have covered?

Are you staying in a hotel in either city? Are you assuming you will be trapped in Lyon and want the extra hotel nights there covered? Are you worried about your non-refundable room in Paris you won't be able to stay in? Are you worried about getting your train ticket refunded? Are you hoping it will cover a car rental, bus ticket, or plane ticket from Lyon to Paris? Are you hoping for coverage of meals you eat in your extra day(s) in Lyon? Are you hoping to have covered a change fee for your return Paris->USA flight that you will miss if the strike happens?

Last edited by threeoh; Nov 27, 19 at 12:08 pm
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Old Nov 27, 19, 12:15 pm
  #1251  
 
Join Date: Nov 2012
Location: LAX
Posts: 265
I read through the wiki and have a report to add before I ask my question - for the following:
  • "I was delayed on my outbound and claimed $500. Now am I delayed on my inbound. Am I covered? Unknown, no reports on this thread. Chase says "per trip" on the phone, but Guide says "per ticket". So a round-trip ticket may not cover two delays, but two one-ways could."
In November 2014, I was on a single ticket booked SFO-IAH-BOG-CTG-[four day stopover]-EWR-SYR-[four day stopover]-IAD-SFO (this was in my 1K days before the PQD req, hence all the legs that I was happy to take!). IAH-BOG was diverted to PTY for a night due to volcanic activity near BOG. Took the airline voucher for the hotel as it was a decent one, but (1) bought a jacket/toiletries from a nearby mall (was pouring in PTY) and (2) had a nice room service dinner and breakfast the next day - total ~US$400. All was reimbursed by Chase. Then later on the same ticket, my EWR-SYR flight was hit with rolling delays before an ultimate cancellation, with no flights available to any nearby airports that night. The PH NYC had just opened and I found a points + cash rate available for that night, with the cash component being $300. I hopped in a cab or Uber into the city, had a nice room service meal, and went back for the first flight out the next day - total just under the US$500 limit. So in a single ticket, I had two different overnight delay situations, and almost maxed out the $500 benefit for both occurrences, with all submitted receipts reimbursed with my CSP protections. I have updated the wiki to link to this report.

----

Now separately for my new question I'm sorry if this question is super noob, but I've tried searching and googling to no avail - maybe my search terms aren't leading me down the right path. My s/o and I are taking Norwegian (that was my first mistake, yada yada, I know) roundtrip LAX-CDG-LAX in January, paid for on my CSR. I just got an email that we have been moved from our original return flight to a flight at the same time the next day - it looks like our original flight is no longer operating. Besides needing to take an extra day off work, it'll also be another night at a hotel + meals. However, given I'm being told this now (~7 weeks out), I don't know what our options are. Norwegian has no partners I can rebook on, and return flights on other carriers are many multiples of what we paid, so we'd prefer to not go that route. I know we're not eligible for EU comp due to >2 weeks out notice, and the CSR benefits guide says the benefit is only for delays not known before the trip starts, but..... does that mean I'm truly SOL? Is there nothing I can claim in this situation with all the various protections we have?

Last edited by meehgz; Nov 27, 19 at 12:35 pm
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Old Nov 30, 19, 1:01 am
  #1252  
 
Join Date: Aug 2012
Location: SEA
Programs: AS MVP, SPG Gold, Hilton Silver
Posts: 1,212
8 months of back-and-forth over email finally culminated this week in a 2x $125 change fee reimbursement due to trip interruption (illness). Original flight was domestic R/T for 2x pax using AS companion fare. (AS generously allowed me to reschedule for 3 months later.)
EkekoBWI is offline  
Old Dec 2, 19, 8:25 pm
  #1253  
 
Join Date: Oct 2004
Location: Greater Chicagoland Area
Programs: frontier Elite, Hertz PC
Posts: 920
I'm still.waiting for my Nov.5 claim for trip delay to process. I sent them the cancellation.reason form.and an explanation for the second person on ticket via email. And they never responded. I finally called last week and they said they still needed those two pieces of info. I got it to upload so now I'll wait until next week and call again.

They never even asked for more info formally. I just saw when I checked it that it was still processing and two items were supposedly awaiting upload (relationship to other traveler and cancellation reason letter). Again this was stuff I emailed to them but apparently they didn't receive...
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Old Dec 3, 19, 8:46 am
  #1254  
 
Join Date: Jan 2003
Location: NYC
Posts: 8,320
Originally Posted by rhwbullhead View Post
They never even asked for more info formally. I just saw when I checked it that it was still processing and two items were supposedly awaiting upload (relationship to other traveler and cancellation reason letter). Again this was stuff I emailed to them but apparently they didn't receive...
This is pretty common. They aren't very thorough about going through the stuff you send them and they aren't very proactive about asking for more. Even if you already sent it, just send it again.
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themicah is offline  
Old Dec 3, 19, 11:34 pm
  #1255  
 
Join Date: Oct 2004
Location: Greater Chicagoland Area
Programs: frontier Elite, Hertz PC
Posts: 920
Originally Posted by themicah View Post
This is pretty common. They aren't very thorough about going through the stuff you send them and they aren't very proactive about asking for more. Even if you already sent it, just send it again.
So Funny enough, I got an email at 3pm or so saying that my claim was approved.

Just to summarize my Trip Delay claim, I filed on Nov 5 2019 for a trip delay. My flight was cancelled on a Nov 1 return and I rescheduled a return flight on the same flight 24 hours later on Frontier. (On a side note, if I had booked it via Frontier's web link to schedule on another carrier or them for up to $400 in flight, I could have booked the same flight and got it reimbursed from Frontier, thus getting the 3X CSR miles from it. Instead I eventually went to the counter and got them to book me on that flight (supposedly the last seat too). I couldn't get the exact reason out of the agent so I wasn't going to try to go nuts with the room like some people have in this thread.

I called Frontier to get the cancellation reason and they tried sending me the same form that I had been emailed and also given at the airport. It just said my flight was cancelled and gave me my options for rebooking. It wasn't until I message Customer Service via their website that I got an email stating that the reason for the delay was "Unexpected Maintenance." I printed that email to PDF and that was the last thing I got to upload Dec 1(again I had emailed it to them two weeks ago as well). Either the Dec 1 upload just got seen or they took that long to get to the email version from two weeks ago.

I claimed a car rental and gas (I was prepared with Uber screen shots showing a Surge price of $29 from LAS airport the Paris Hotel in case they tried to deny the rental). My rental and gas was only about $38 total so two Ubers would have definitely cost more.

As I might have mentioned in an earlier post, I booked the Paris (and I saved them a resort fee due to my status with CET) for $63. I claimed Mon Ami Gabi in the Paris for lunch (about $60 with tip) and Dinner at the Oyster Bar restaurant in Harrah's (about $24 with tip). I also claimed some beverages, $50 in clothes, and an Uber home. About $260 total. They reimbursed the tips (most in the thread have reported the same, but I believe there a few data points where people had that deducted from their claim).

This trip delay insurance is a great benefit. I actually hope I get a covered delay in the future. If I hadn't had an eating contest the day I returned, I would have eaten more (though it might have cost them less as I might have just gone to the Wicked Spoon Buffet at Cosmo, or I might have added another meal).

I could see burning close to the $500, though, if I had a cancellation on my Friday morning redeye (which I often do to avoid the expensive weekend nights in Vegas).

As stated in the quote above, keep checking the status of your claim as they don't really respond or keep you informed. (I will say the one other time I used this benefit, and we just claimed a $45 dinner, I filed the claim by mail and they were more responsive then with a mailed response asking for addition paperwork).
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Old Dec 9, 19, 5:18 pm
  #1256  
 
Join Date: Sep 2019
Posts: 12
Question CSR Delay Insurance for a Missed Connection

I'm flying DCA -> PHL -> SFO on AA in January with an extremely-tight layover—just 33 minutes—in PHL, on an award ticket but with fees paid on my CSR. I'm worried about missing my connection even if the flight is never formally delayed due to weather/mechanical issues, etc., but we just have to wait a few minutes for a gate in PHL or my gates end up being located far apart.

If I missed the connection, I'd almost certainly need to do an overnight in PHL or elsewhere since I'm on AA's last flight of the day to SFO. Would these be reimbursable expenses in a scenario like the one I outlined above (or even if the flights were on time but I couldn't make the connection)? What sort of proof could I show Chase that I hustled to try to make the flight, rather than lollygagging around the airport?
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Old Dec 9, 19, 5:55 pm
  #1257  
 
Join Date: Sep 2014
Posts: 1,765
Originally Posted by wulflov View Post
I'm flying DCA -> PHL -> SFO on AA in January with an extremely-tight layover—just 33 minutes—in PHL, on an award ticket but with fees paid on my CSR. I'm worried about missing my connection even if the flight is never formally delayed due to weather/mechanical issues, etc., but we just have to wait a few minutes for a gate in PHL or my gates end up being located far apart.

If I missed the connection, I'd almost certainly need to do an overnight in PHL or elsewhere since I'm on AA's last flight of the day to SFO. Would these be reimbursable expenses in a scenario like the one I outlined above (or even if the flights were on time but I couldn't make the connection)? What sort of proof could I show Chase that I hustled to try to make the flight, rather than lollygagging around the airport?
The guide says "A Covered Hazard includes equipment failure, inclement weather, labor strikes, and hijacking or skyjacking." I'm not sure "I walked too slowly" is a covered hazard.

In reality they seem to cover all carrier-caused delays (e.g. for crew shortage, etc.). I'm fairly confident that as long as your first flight arrives later than scheduled, even if just by a few minutes, you'll be covered (though of course I could be wrong).

I don't know what happens if your flight arrives on time (door open) but between waiting for pax in front of you, waiting for valet-checked bags, and running through the terminal you miss it anyway. If this happens please report back!

I'd ask for some kind of delay letter in the airport ("I need a delay letter / military excuse to submit to me travel insurance") and then also request one on AA's website after the fact (see wiki). See what it says for cause of delay and pick the one that seems more likely to go through with fewest raised eyebrows.
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Old Dec 10, 19, 9:51 am
  #1258  
 
Join Date: Sep 2019
Posts: 12
Thanks for the insight. The scenario you pointed out is exactly what I'm worried about--getting to the gate technically on time, but between waiting for other pax to deplane (I'm in the first row of Main Cabin) and possibly getting a gate-checked bag (I assume there won't be room for my carry-on, and I'd rather not check my bag in case I get stranded in PHL) not making it to the next flight before the doors close.

If anybody else has thoughts on whether this would be covered by Chase, please let me know!
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Old Dec 10, 19, 2:24 pm
  #1259  
 
Join Date: Oct 2004
Location: Greater Chicagoland Area
Programs: frontier Elite, Hertz PC
Posts: 920
Originally Posted by wulflov View Post
Thanks for the insight. The scenario you pointed out is exactly what I'm worried about--getting to the gate technically on time, but between waiting for other pax to deplane (I'm in the first row of Main Cabin) and possibly getting a gate-checked bag (I assume there won't be room for my carry-on, and I'd rather not check my bag in case I get stranded in PHL) not making it to the next flight before the doors close.

If anybody else has thoughts on whether this would be covered by Chase, please let me know!
My opinion is that you are unlikely to get coverage if you misconnect, especially in the scenario above where plane landed on time.
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Last edited by rhwbullhead; Today at 5:44 pm
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Old Today, 2:39 pm
  #1260  
 
Join Date: Nov 2012
Location: LAX
Posts: 265
Originally Posted by meehgz View Post
I'm sorry if this question is super noob, but I've tried searching and googling to no avail - maybe my search terms aren't leading me down the right path. My s/o and I are taking Norwegian (that was my first mistake, yada yada, I know) roundtrip LAX-CDG-LAX in January, paid for on my CSR. I just got an email that we have been moved from our original return flight to a flight at the same time the next day - it looks like our original flight is no longer operating. Besides needing to take an extra day off work, it'll also be another night at a hotel + meals. However, given I'm being told this now (~7 weeks out), I don't know what our options are. Norwegian has no partners I can rebook on, and return flights on other carriers are many multiples of what we paid, so we'd prefer to not go that route. I know we're not eligible for EU comp due to >2 weeks out notice, and the CSR benefits guide says the benefit is only for delays not known before the trip starts, but..... does that mean I'm truly SOL? Is there nothing I can claim in this situation with all the various protections we have?
Wanted to bump this up. Any thoughts?
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