abhilife2001

My bad.. missed the award stay part

jiaogulan

Got the IHG card at 80,000 points (+ 5,000 for adding an AU) after spending $1,000.

Secure messaged Chase to ask if they will give me 100,000 after spending $2,000 and 15 minutes later they responded saying no.

That was fast.

Happy

Husband got the 100K targeted offer.

Statement closed on Oct 14. Statement shows all points that should be there -
1) the earning,
2) the sign up bonus (though in a description called "Select Activation Premium", instead of Welcome Bonus),
3) the reward for adding additional user on the account.

However on IHG side, only 1) and 3) show up with the same date of the statement, Oct 14.
The biggest item 2), the 100K bonus are NOT in the IHG account.

Though on Oct 7 there is a line item of 2K posted as "Apply for IHG Club Reward Credit Card".
I checked his Q4 Acceleration offer, such item was not among the activities listed. Cannot see Q3 Acceleration anymore. Not even sure he has signed up.

Has anyone had experiences on the delay posting of the sign up bonus?

Since it is on the statement, and all other points posted, I could not think of any reason would cause the 100K not showing in his IHG account.

MaxVO

I had a similar issue 1-2 yrs ago. Interestingly, in the Chase/IHG arrangement, it's the latter that qualifies and pays out sign-up bonuses. In my case, Chase maintained that I qualified and should be getting the bonus. But IHG determined that it was less than 2 yrs since the previous bonus, and disqualified me.

So you'd have to address this issue with IHG for the definitive answer (and hopefully the bonus).

Happy

Thanks for the DP. Do not realize it is IHG who pays out the sign up bonus. Sounds like the BofA/AS arrangement.

He would be qualified as his last bonus was earned on 2/05/2015. We were planning to get him a CSP hence no new personal card application in 2017 until Chase put in new restriction on the Sapphire cards on Aug 27 2017 that changed the game.

Someone upthread posted he was in same situation but his bonus eventually showed up 2 days later.

https://www.flyertalk.com/forum/28701377-post468.html

There were 2 other posters having same issue but they had not updated their status.

Hopefully the bonus is just a delayed posting due to IHG had to return to record to make sure.

UPDATE:

The 100K show up today dated Oct 17.

May be indeed IHG does perform manual check on the sign up bonus before letting it thru despite Chase statement shows it is being sent to IHG.

tenant13

I did exactly that a month ago and they did give me those extra points. Maybe try to call?

jiaogulan

Thanks, I'll try again and report back.

jiaogulan

I called and was immediately told by the Chase rep that on Aug. 15 IHG came to Chase and said they have to stop doing such rich points offers. He said if I was wanting to go from 60K to 80K he could do it, but from 80K to 100K it was not possible. He said you got "very lucky" haha.

I should have mentioned I heard people were calling in and applying over the phone and getting the 100K offer as far as I know, but this guy wasn't budging.

EDIT -- the Doctor of Credit article comments section goes along with my experience. People are calling in and being told this deal has expired. Congrats to those who got the 100K.

jackal

Sorry if this has been answered, but I skimmed through the last couple of pages and didn't see it addressed, plus there's this in the wiki:

Q. Once I meet the $1000 (or $2000) spending requirement, how soon will I receive my bonus points?

but no "A:" following it.

Anyway, card received 9/23, hit $2K min spend (for 100,000 offer) before statement closed on 10/10. Points for spend and activating an AU posted to my IHG account on 10/11, but no sign of the 100,000 bonus. I'm surprised it didn't post with the rest of the spend.

Any ideas how long until the sign-up bonus posts? It'd be nice to put it in the wiki, too.

ETA: I must have skimmed too quickly and missed Happy's posts just above, so it looks like her husband's experience is 3 days after the statement closes. Clearly I'm past that--and also, my statement doesn't show the sign-up bonus listed on it (it only shows a total of 8,022 points transmitted to IHG, including 5,000 for adding the AU). I applied by phone so don't have a screenshot of the offer, but the phone agent was very clear that it was a 100,000-point bonus. If it comes to it, I don't suppose those calls are recorded...

RedElmo

It I found it really depends on when you hit the spending limit. Since your statement is 10/10 usually you have to finished spending by 10/3 or so. About a week before your cut off date so the computers can pick it up. I’ve noticed this pattern for a few Chase cards.

jackal

Good to know. The final charges to hit my $2K spend probably didn't post until 10/8 or maybe even 10/9.

I've added some verbiage to the wiki. Feel free to correct.

Happy

This is a well-known fact and is included in the Wiki of the STICKY thread

https://www.flyertalk.com/forum/chas...17-onward.html

In the WIKI of the Sticky, these are the words:

Once I meet the card's spend requirement, how soon will I receive my signup bonus points?

Bonus points typically accrue at the close of the billing period in which you incur the corresponding charges. Points should appear in your hotel/airline account within a few days thereafter.

NOTE: If you complete your required spending in the last 7-10 days of the statement period, the bonus may not post until the following month's statement, even if the regular per-dollar points post on the first statement. This is normal behavior for Chase and is not worth a phone call.

The twist on the IHG sign up bonus though, is that even it is showing on the Chase statement, IHG seems to still perform a manual check on the 24 months time frame - as indicated by MaxVo's post just above mine - that IHG did not agree with Chase on how the 24 months are defined... In my husband's case, his repeat bonus was well after the 24 months so it passed IHG's manual check which took at least 1 to 2 business days to perform (statement closed on 10/14 Sat with all other points shown with 10/14 date in IHG account but sign up bonus posted on 10/17 Tue all by itself) - hence the delay. Back in August another poster has posted exact same experience. The bonus shown on statement but did not post together with other points until 2 days later.

This is a NEW twist not known to me in the past. So for the readers of this thread, make sure you have your booking keeping of date count correct so you would not miss your repeat bonus. My suggestion is always use the calendar month instead of exact date, make sure you would ONLY earn your repeat bonus AFTER full 24 months from the prior bonus earned DATE/MONTH, just to be on the safe side. Since you dont earn your bonus until it is shown on Chase statement / shown on IHG account - the clock of 24 months should start from there, and then dont cut it close to date - instead, using the NEXT month as your fresh start time. This is a small insurance to pay on the timeline.

DiMAn0684

My last bonus posted in early Sept of 2015 and I've already met the min spend on the card that was opened in early Oct of 2017. The statement will probably close sometime in the beginning of November, will have to see if I qualify for bonus.

beltway

There was an answer there pointing readers to the master thread for info on this issue & many others. That's because a) it makes no sense to duplicate the same information in the threads for all the individual Chase cards and b) it's helpful to make people aware of the master thread.

Happy

I assume it would as by the timeline you have met both Chase and IHG requirements on the 24 months lapse condition even it is counted by calendar month (versus by dates), though probably with 1 to 2 business day delay based to recent DPs.

Please post back on your experience as additional DP. Thanks!