Dec 29, 2015, 9:25 pm
Last edit by: beltway
For more current information on Chase-to-Chase UR transfers, see the wiki & discussion at 11.15.2015 Ultimate Rewards transfer ONLY to own & AU's airline/hotel accounts.
Problems Combining UR points between accounts
Oct 25, 2017, 7:18 am
#181
Join Date: Nov 2009
Posts: 519
I have an Ink Plus account that I've been wanting to combine points with a Freedom card. I've gotten the 'unexpected error' for the longest time so I decided to call customer service. I simply gave the customer service person the last four digits of my Freedom account and told her I wanted all the points on my Ink Plus card (had the balance on my screen so told her the total amount of points) and she was able to transfer the points immediately without questions asked.
Jan 28, 2018, 3:22 pm
#183
Join Date: Jul 2013
Programs: HH Gold, IHG Plat, AA Gold :(
Posts: 32
I got the same thing, unable to add my ink cash in combining account, "unexpected error".
It was there for a least 6 months and still not working.
I have to go through my wife's account to make it work.
It was there for a least 6 months and still not working.
I have to go through my wife's account to make it work.
Feb 20, 2018, 3:33 pm
#184
Join Date: Nov 2013
Posts: 406
combining points error message
I tried transferring (combining) points to member in the same household and got an error message that the member cannot receive points at this time.
Anyone has similar trouble and any way to get around this? We live in the same house (same address on file).
Anyone has similar trouble and any way to get around this? We live in the same house (same address on file).
Feb 20, 2018, 4:25 pm
#185
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,192
Feb 21, 2018, 6:45 am
#186
Join Date: Sep 2011
Posts: 1,857
I've written a blog post that explains in more detail containing graphics for clarity. Let me know if it works for you.
Last edited by pallhedge; Feb 21, 2018 at 12:11 pm Reason: Moderator Request
Feb 21, 2018, 9:35 am
#187
Join Date: Nov 2013
Posts: 406
Try this exercise. Let me know if it works for you.
Previously, we had combine with another account member in the household and did not "unlink" the account, thus it was creating the error.
Once we "unlinked" the account from the other household member and waited 24 hours, we were clear to add a new member.
Thank you all!
Feb 21, 2018, 12:29 pm
#189
Join Date: Nov 2010
Location: Traveling some where hopefully
Programs: AS, AA Gold, and Hilton
Posts: 1,954
Feb 26, 2018, 10:24 pm
#191
Join Date: Aug 2010
Posts: 124
Curious if this "unexpected error" is persisting for any folks? Trying to combine points with my SO and keep encountering this error.
I notice there's no "Unlink" or "Remove saved card" option for my currently linked accounts. I have a CSP and CF, so was trying to follow @pallhedge's procedure
I've been encountering this since last Thursday 2/22. Called Chase member services with my SO's CSP account number and they're experiencing the same error :/
I notice there's no "Unlink" or "Remove saved card" option for my currently linked accounts. I have a CSP and CF, so was trying to follow @pallhedge's procedure
I've been encountering this since last Thursday 2/22. Called Chase member services with my SO's CSP account number and they're experiencing the same error :/
Feb 27, 2018, 6:33 am
#192
Join Date: Sep 2011
Posts: 1,857
Other things to confirm: You and SO have the exact same mailing address for your Chase accounts, correct? Are there any other Chase cards that have ever combined points onto SO's card?
Feb 27, 2018, 8:57 pm
#193
Join Date: Aug 2010
Posts: 124
First of all, based on the image you posted, I don't see your SO's account, just your own. Can you not even successfully "Add Household Member"?
Other things to confirm: You and SO have the exact same mailing address for your Chase accounts, correct? Are there any other Chase cards that have ever combined points onto SO's card?
Other things to confirm: You and SO have the exact same mailing address for your Chase accounts, correct? Are there any other Chase cards that have ever combined points onto SO's card?
The phone rep also tried to link/connect our accounts -- that's when the "Unexpected error" occurs. I've tried logging into both my CF and CSP accounts, then trying to link with "Add household member" and both accounts encounter the same error
My SO has his CSP linked to his CIP and has transferred from the CIP account to the CSP, so I wonder if that is the issue. We just logged in to the CIP account and removed the CSP as a connection (it is the only UR account linked). We'll give it 24 hours to give it another attempt.
Last edited by prech; Feb 27, 2018 at 9:05 pm
Feb 28, 2018, 6:44 am
#194
Join Date: Sep 2011
Posts: 1,857
My SO has his CSP linked to his CIP and has transferred from the CIP account to the CSP, so I wonder if that is the issue. We just logged in to the CIP account and removed the CSP as a connection (it is the only UR account linked). We'll give it 24 hours to give it another attempt.
Feb 28, 2018, 4:18 pm
#195
Join Date: Aug 2010
Posts: 124
Waited overnight and just tried again, sure enough, I was able to "Add household member" to link the SO's account.
