Chase has stopped transfers to Korean Air [now back]
Nov 22, 2014, 9:12 am
#16
Join Date: Aug 2009
Location: Left Coast
Posts: 862
Another thread on this here. According to this blogger, they axed it on 11/16/2014.
Not that Chase will concern themselves, but I did log in and send a politely worded SM regarding what a disappointment this is. I'm a very infrequent customer of Korean Air, but I will also send them a polite complaint. Happily, I booked my seat for LAX <--> ICN about two months ago.
Not that Chase will concern themselves, but I did log in and send a politely worded SM regarding what a disappointment this is. I'm a very infrequent customer of Korean Air, but I will also send them a polite complaint. Happily, I booked my seat for LAX <--> ICN about two months ago.
Nov 22, 2014, 9:27 am
#17
Join Date: May 2009
Location: DCA
Programs: US Chairman, Marriott Platinum, PCR Platinum, and SPG Gold
Posts: 1,244
I just went to transfer miles to book my honeymoon flights - mine transferred fine, and I went to transfer to my wife's account and it gave me an error.
I called Chase and they said they have removed the ability to transfer to Korean Airlines, with no notice at all and no further information.
Wonderful.
I called Chase and they said they have removed the ability to transfer to Korean Airlines, with no notice at all and no further information.
Wonderful.
That said, you still have some options (albeit less attractive). Here are my thoughts:
1. You can still transfer from UR to Hyatt and then to KE...you'll lose 50% this way which sucks but it could work if you have a lot of UR and the itinerary you had in mind is your dream itinerary...for a honeymoon this may be worth it.
2. I'd call Chase explain that you had made 1 transfer and that you were ready to make another for your honeymoon. Ask them if they'll give you a customer service bonus so that you can transfer to Hyatt and then on to KE.
3. Have you signed up for the KE card? This could help a bit.
Nov 22, 2014, 12:54 pm
#19
Join Date: Oct 2003
Location: KOA
Programs: DL Gold/MM, HH Diamond, Hyatt Explorist, IHG Platinum, Marriott Lifetime Gold
Posts: 2,280
I have the KE Visa, but I couldn't possibly use it enough to get the additional miles that I need, which I was planning to transfer from Chase UR. Does anyone know if the KE Visa is churnable?
Nov 22, 2014, 1:27 pm
#20
Original Poster
Join Date: Apr 2010
Posts: 99
The issue is I need 80k KE for our second ticket but only have 100k chase left, so the Hyatt option wont work. Plus, our seats are only on hold until Dec 4, so no time to get another credit card.
Or, I can book with 125k delta that I don't have... Unless someone wants Chase UR for delta
I will try asking if they will give me a bonus to go the Hyatt route, but its doubtful.
I just can't believe that given the 30 second difference in timing of my successful transfer to my wife's unsuccessful one, that Chase wouldn't make a small exception and do the right thing.
Or, I can book with 125k delta that I don't have... Unless someone wants Chase UR for delta
I will try asking if they will give me a bonus to go the Hyatt route, but its doubtful.
I just can't believe that given the 30 second difference in timing of my successful transfer to my wife's unsuccessful one, that Chase wouldn't make a small exception and do the right thing.
Nov 22, 2014, 2:05 pm
#21
Join Date: Aug 2009
Location: Left Coast
Posts: 862
Totally agree. That's quite a raw deal, especially in light of the stated purpose of your flights.
Nov 22, 2014, 5:11 pm
#22
Join Date: Feb 2009
Location: SJC/PIT
Programs: AA EXP, AS 75K, TK Elite
Posts: 519
I have a KE F award reservation on hold, which I had been planning to ticket in the next few days. Guess I have to find an alternative.
If true, I don't see much value in UR any more: UA has been massively devalued, BA, SQ and VS are also partners of MR (and all of them impose fuel surcharge on most awards), and I don't fly WN. Maybe Hyatt is somewhat useful but that's about it for me.
If true, I don't see much value in UR any more: UA has been massively devalued, BA, SQ and VS are also partners of MR (and all of them impose fuel surcharge on most awards), and I don't fly WN. Maybe Hyatt is somewhat useful but that's about it for me.
Last edited by MtRoot; Nov 22, 2014 at 5:24 pm Reason: remove wrong information
Nov 22, 2014, 6:02 pm
#25
Join Date: Oct 2003
Location: KOA
Programs: DL Gold/MM, HH Diamond, Hyatt Explorist, IHG Platinum, Marriott Lifetime Gold
Posts: 2,280
I suggest that everyone else send an inquiring secure message so that Chase knows that they have pissed off a lot of their customers. Maybe they can get a temporary reinstatement, but I am not holding my breath.
Nov 22, 2014, 6:21 pm
#26
Original Poster
Join Date: Apr 2010
Posts: 99
Same here. I just sent a secure message to Chase saying that I wanted to make a transfer to KE, but could not find KE listed. I asked if there is a problem currently with transfers to KE, as if I had no idea that they pulled KE from their airline list. I want to see what response I get, then I will revert back indignantly about the lack of notice.
I suggest that everyone else send an inquiring secure message so that Chase knows that they have pissed off a lot of their customers. Maybe they can get a temporary reinstatement, but I am not holding my breath.
I suggest that everyone else send an inquiring secure message so that Chase knows that they have pissed off a lot of their customers. Maybe they can get a temporary reinstatement, but I am not holding my breath.
Nov 22, 2014, 7:30 pm
#29
Join Date: Aug 2012
Programs: HH Diamond, Hyatt Globalist, Marriott Gold, Club Carlson Gold, National EE, *G
Posts: 470
If you go to, for example, the CSP application website for Chase, they specifically (still) advertise that Korean Air is a transfer partner. I think they are going to have a PR mess on their hands.