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Chase closed my credit card account(s) [Archived 2013-mid 2019]

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Old May 15, 2014, 8:16 am
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Last edit by: StartinSanDiego
This thread is now archived. Please follow the topic here: https://www.flyertalk.com/forum/chase-ultimate-rewards/1986148-chase-closed-my-credit-card-account-s-tales-speculation-2019-thread.html




If you feel your account has been unfairly closed, consider filing a complaint with the Consumer Protection Financial Bureau:

CFPB's complaint form: http://www.consumerfinance.gov/complaint/

When someone reports an account closure here, a lot of the same questions get asked. It might be useful to answer some questions in advance. This could help figure out what happened or how to proceed:
  1. Did you transfer UR points to someone with a different address? Different last name?
  2. Did you sell UR points to someone?
  3. Approximately what percentage of your charges earned less than 5x points in the past 12 months?
  4. Did a Chase or non-Chase bank recently close one of your credit cards?
  5. Are you using up a large percentage of your credit line on all Chase and non-Chase credit cards?
  6. Is your total credit line with Chase much higher than with other banks?
  7. Did you apply for many credit cards or other forms of credit in the past 2 months? ("Many" may be hard to define.)
  8. If you have a Chase checking account how much did you typically deposit in money orders per month, if any?
  9. Did you recently start spending a lot more with Chase than in typical months?
  10. Is your monthly balance frequently close to your credit limit?
  11. Approximately what percentage of spending was on gift cards this year?
  12. How much of your bill do you typically pay using WM or KMart bill payment if any?
  13. Do you have a Chase mortgage or other account that might be profitable to Chase?
  14. Has your credit score or credit profile changed recently? As in: significantly more debt, more open credit lines, or a large drop in your credit score?
Related threads: 2013.1 2013.4
2013.9
2013.12 2014.6
http://www.flyertalk.com/forum/chase...ta-points.html

On 1/4/15, LivelyFL noted that 34 posts have referenced account closures (updated 1/25/15):
1, 55, 80, 108, 117, 129, 146, 165, 182, 212, 221, 222, 232, 235, 262, 272, 281, 326, 364, 410, 411, 428, 475, 477, 482, 513, 552, 586, 620, 648, 656, 662, 714, 718, 784 and 815.

Mortgasm provided more detail as follows:

001 - moarmiles little explaination - 'inconsistent spending'
055 - brettskyg chase gift cards tiny ms
080 - Artemk checking chase gift card, tiny MS, international wires, wall-mart BP
108 - TTnc4me (105 actually) no info
117 - rodsren
129 - Kybosh chase gift card checking
146 - mintcilantro - checking 6k/month MS, BB payments from another ss#, some MO/AP, 7new cards in 90days, short cycling
165 - newcomr - checking
182 - thehawk75 - heavy MSw/other banks,
212 - LRD - 2x spend of 20k /month (on two cards), checking
221 - iceman 77_7, no info
222 - jk2 no info
232 - hitman1420 checking , heavy MS activity (no number)
235 - clearlyanewb checking, MS activity (10k AGC and more), light credit history, 10 recent inquiries
262 - brc01 - shortcycling, some MS (18k/month over a few cards), 1
272 - rambo - 70% MS on 5 cards, WM BP of 16k/month on 5 cards
281 - prestonv - heavy MS - 20k/month on multiple chase cards, heavy WMBP (ink stayed open)
326 - pacupgo - false alarm, no shutdown
364 - edh101985 - tiny MS (bonus only) , 4 chase cards in 6 months,
410 - msetr - lots of freedom/ink ms
411 - standaman360 - international wires (business), million dollar balances,
428 - queensgambit - gambling transactions, UR point transfer from SO, 5 chase apps 3 new chase cc in 45 days, Blogger points coach
475 - dogloverjb - checking, international wires,
477 - ftomasz - 14 inquiries in 8 months, 5 chase, minimal MS, rapid upswing in credit, paying from multiple accounts
482 - liw5215 - Heavy MS, re-entered after 13 months
513 - thegasguru - checking, $3k/month MO to checking, NO MS, AP,
552 - LAXtoWorld - 3 cards in 30 days
586 - adavydov7 checking, $1k APs,
648 - CMHFlyerOH - checking, MO, 3k gift cards
656 - I can see for miles - Maxed UR 5x rewards on Freedom and Ink cards. Chased closed all accounts. Was approved for Ritz Carlton card 14 months later and did nothing unusual with it, other than lower CL from 30K to 10K to free up CL for possible approvals. Two subsequent Chase apps (Chase Ink and Marriott Rewards), on separate dates 3+ months later, were declined for a "previous unsatisfactory relationship ..."
662 - frogdog51 - Chase VGCs (Reapproved in 12 months)
677 - Subdawg - closed for piggybacking
714 - Mamibear - 'abuse' redcard MS
718 - maxswanson - MS, 11 chase cards, traded UR, (reapproved after 12 months)
752 - peaser - "reputational risk" associated with the business (decision reversed later)
757 - uncommonsensical checking, 3 Cashier's Check deposits with quick w/d (the w/d were to pay CHASE credit cards! ridiculous 'loss prevention' dept. gods). All CC's closed 2 days later. Tried EX Office- they seem to have zero power once the Mullah in loss prevention has issued a fatwa (my guess: some 27 year old with a god complex).
762 - knopfler - checking closed (all credit cards closed in both mine and Mrs. Knopflers accounts about three weeks after checking closure)
771 - milemonkey - 'reputational Risk" connected to Attorney General lawsuit
784 - unstable one: 2 cash deposits over 10k to chase checking
815 - dukerau - one time UR point sale, 77% spending is 5x,
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Chase closed my credit card account(s) [Archived 2013-mid 2019]

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Old Nov 3, 2017, 9:29 pm
  #1651  
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Originally Posted by Mbcijim10
No MS at all on any card.
What exactly are the reasons why you are afraid of a shutdown?
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Old Nov 3, 2017, 10:54 pm
  #1652  
 
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Originally Posted by Mbcijim10
...Am I at risk for confiscation/shutdown? It's starting to be enough points that I worry about it.
Unless your business involves some sort of activity that spooks Chase (related to activities they don't want to touch - commercial marijuana operations, crowd-sourced funding, gambling, anything that looks like a Ponzi scheme, etc.)...Have you been depositing money orders or large sums of cash? Paying bills at Chase with cash or money orders?...

If none of the above, I see no obvious reason to worry.
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Old Nov 3, 2017, 11:04 pm
  #1653  
 
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Doesn't Chase give 30 days to move out your shut-down points balance? With that...is it really unsafe 'parking' points in your UR account? Seems minimal risk even if a shut-down occurs.
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Old Nov 4, 2017, 5:57 am
  #1654  
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Originally Posted by CodeAdam10
Doesn't Chase give 30 days to move out your shut-down points balance? With that...is it really unsafe 'parking' points in your UR account? Seems minimal risk even if a shut-down occurs.
Regardless, Mbcijim10 has no cause for concern.

RNE, with 700k URs parked and not a care in the world.
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Old Nov 4, 2017, 10:43 pm
  #1655  
 
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Originally Posted by CodeAdam10
Doesn't Chase give 30 days to move out your shut-down points balance? With that...is it really unsafe 'parking' points in your UR account? Seems minimal risk even if a shut-down occurs.
Is this (you always get 30 days even if they come after you) really a reliable thing?
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Old Nov 4, 2017, 11:04 pm
  #1656  
 
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Originally Posted by nwflyboy
Is this (you always get 30 days even if they come after you) really a reliable thing?
Isn't it?

Long ago I have read every single page of this thread and iirc I did read multiple reports about the 30 day grace period and don't remember reading anything to the contrary as far as Chase goes.

And earlier this year didn't Chase lost a class action for seizing points from cardholders after closing their accounts? While anything is possible, the precedent is set for them to not do that now.
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Old Nov 5, 2017, 7:44 am
  #1657  
 
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Originally Posted by Mbcijim10
I have a personal United Club card that gets $7-$10k normal spend on it per month. Those points go right into United, not an issue.

I have over 820K UR points in my Chase Ink account. That account is totally normal spend $20k/month over about 15 card holders (medium sized business).

About 125k is from the Chase Sapphire Reserve from last year 100k signup bonus. I used it and abandoned that card. I don't think I will do anymore signups anymore with that kind of balance, to keep away from risk of shutdown.

I don't mind dumping 100k each into United and Hyatt but really don't know where to park the rest other than keeping them in the Chase account.

All total I have 3 chase cards. I will probably cancel the Chase Sapphire when the year is up. No MS at all on any card.

I know you all are going to say use them, I try. I've redeemed 4,050,000 points since I started tracking 4 years ago. I couldn't tell you how many were Chase points.

So here's my question: Am I at risk for confiscation/shutdown? It's starting to be enough points that I worry about it.
What EXACTLY are you worried about? I have never heard of Chase shutting down an account for having too many UR points accrued. If you are all on the up and up as you mention, you are a great customer for Chase, why would they want to push you away?
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Old Nov 8, 2017, 8:44 am
  #1658  
 
Join Date: Jul 2010
Posts: 2,108
Could anyone please offer some advice on the following:

1. Spouse had several Chase accts (1 personal, 2 business) in good standing w/ very high credit line; always paid on time and rarely carried balance, save last few cycles and after shut down. Never missed payment.

2. All cards were shut down approx. 6+ months ago due to (we believe) one-time MS involving credit union. We own it; not looking for sympathy or debate. Cause is not definite but can't think of any other good reason.

3. We strongly believe that credit union initiated shut down by contacting Chase (long story and irrelevant so not getting into it)

4. Chase does not seem to have any record or details of reason behind shut down. Spouse has contacted lending dept several times to inquire (for her own peace of mind) and they have never offered anything concrete. I believe their uncertainty is genuine as she's had positive and lengthy conversations with a number of supervisors. They all claim to be unsure of reason - one suggested risk assessment as we supposedly had too many recent cc approvals (doesn't seem convincing, we didn't have that many cards) but all state confidently that no reason was provided and nobody has ever once suggested MS or even hinted at anything related to our usage. We did have a very high CL exceeding 200K (if memory serves) across all 3 accts. If AUs are factored than she would have had 5 Chase cards total on her portfolio plus one or two w/ AmEx.

5. We still owe a $2,600 balance on two of the cards (personal and business) that will be paid in full this month. We've been paying them down monthly since shut down; closed accts are still accessible.


QUESTION AS FOLLOWS:

My spouse would like to RE-apply for a Chase card ASAP. Her credit score is excellent (pushing 800) and I see no reason she would not typically get approved. She's able to get just about any card with other financial insts.

What are the chances that the acct shutdowns will have any impact on her application?

Should we wait for the $1,700 balance to be paid in full this month before applying? Is there any way that might have an impact on the app process or trigger a red flag to the previous accts?

Any other thoughts or suggestions?

Thx

Last edited by OliverB; Nov 8, 2017 at 8:52 am
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Old Nov 8, 2017, 8:54 am
  #1659  
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Originally Posted by OliverB
2. All cards were shut down approx. 6+ months ago due to one-time MS involving credit union. We own it; not looking for sympathy or debate.

QUESTION AS FOLLOWS:

My spouse would like to RE-apply for a Chase card ASAP. Her credit score is excellent (pushing 800) and I see no reason she would not typically get approved. She's able to get just about any card with other financial insts.

What are the chances that the acct shutdowns will have any impact on her application?

Any other thoughts or suggestions?

Thx

It's been the experience of others that once you get shut down, it will be a very long time until Chase will reestablish a relationship with you, if ever. You may get the new card approved, only to have it shut down shortly thereafter.

Do you have Chase accounts? Often the spouse is culled in the sweep, also. If you do have Chase accounts, and you want to keep those cards open, I would wait at least 2 years, or more, before she reapplies for a Chase card. And then, I'd start with a savings account (no MS funny business) and reestablish a fairly benign relationship with them, before moving on to asking them to extend credit.
StartinSanDiego is offline  
Old Nov 8, 2017, 9:09 am
  #1660  
 
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Originally Posted by StartinSanDiego
It's been the experience of others that once you get shut down, it will be a very long time until Chase will reestablish a relationship with you, if ever. You may get the new card approved, only to have it shut down shortly thereafter.

Do you have Chase accounts? Often the spouse is culled in the sweep, also. If you do have Chase accounts, and you want to keep those cards open, I would wait at least 2 years, or more, before she reapplies for a Chase card. And then, I'd start with a savings account (no MS funny business) and reestablish a fairly benign relationship with them, before moving on to asking them to extend credit.
I do have 2 personal Chase accts and never felt that they were threatened in any way by the shut down. We're not interested in MS (not worth it) and only want to use it for upcoming travel. Chase suggested shortly after shut down that my wife reapply after several months. I'm just wondering if we should give it a shot given there seems to be no paper trail related to the shut down and no concrete reason given beyond too many cards + applications in Chase portfolio. Is there any potential negative impact in reapplying and why would that put my personal cards at risk?

Also, if she were to reapply, would it be advisable to have all previous accts paid in full? Could that potentially impact her application? I'm only asking due to timeline w/ respect to upcoming travel and potential for earning and burning bonus points.
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Old Nov 8, 2017, 9:37 am
  #1661  
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Originally Posted by OliverB
I do have 2 personal Chase accts and never felt that they were threatened in any way by the shut down.

Chase suggested shortly after shut down that my wife reapply after several months.


Also, if she were to reapply, would it be advisable to have all previous accts paid in full? Could that potentially impact her application? I'm only asking due to timeline w/ respect to upcoming travel and potential for earning and burning bonus points.

I know this is not what you want to hear, but, as I said, you might get the card for her and get shut down later, and next time it might be both of you. Did you read this entire thread from Post 1, like I have? People have shared their painful shut down stories. This thread is where I'm getting my information. You should, too. Your wife has been deemed high risk to underwriting and loss mit. You were not included, at this juncture. If it were me, who is fairly risk adverse, I'd take my pony and go home. I'd count my lucky stars that I still had accounts open when my spouse's were closed. I would not want scrutiny on my account.

In response to your optimistic POV, here's my take to the points quoted above:

1) Shut downs are usually a surprise. It's all great, until it's not.

2) Front line CSR's are far more optimistic than account analysts and loss mitigators up the ladder. They have no real power in a shut down situation.

3) Yes, pay the cards off first. Then, hope for the best.

Best case scenario: She gets a new a card and is able to keep it. You keep your cards. The shut down was merely a blimp on the screen.
Worst case scenario: She gets a new card that gets shut down later. You get shut down, also, in the sweep.
Middle scenarios: 1)She doesn't apply for a card, you, by flying under the radar, keep your cards.
2)She does apply for a card, gets denied, and you keep your cards.
3) Someone, somewhere decides to look closer at the family accounts for unknown reasons. You lose your cards regardless of new applications. (you appear to have escaped this fate so far)
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Old Nov 8, 2017, 10:00 am
  #1662  
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Originally Posted by OliverB
...
4. Chase does not seem to have any record or details of reason behind shut down. ... We did have a very high CL exceeding 200K ...
5. We still owe a $2,600 balance
There is a reason, and it is recorded in Chase's records, but they are not going to tell you.

A $200,000 credit limit extended to a cardholder who is carrying a modest balance for 6+ months suggests that Chase had extended far more credit than supported by your wife's ability to pay, they recognized this, and decided to cut their exposure. I would certainly pay the balance in full before submitting another application, and be prepared for the likelihood that if they consider another application they will want it to be supported by an IRS 4056-T.
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Old Nov 8, 2017, 10:04 am
  #1663  
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Here are some quotes from a random page in the middle of this thread:


Originally Posted by Happy
To be honest, most folks who were able to get back in from previous Chase shut down would trek carefully and tried the best NOT to have eyes laid on the account... It is almost an intuitive thing to do...

You want to stay under the radar for a long time so to "rebuild" the relationship... just sayin.
Originally Posted by jk2
3 times. The last one was very quick - after 3 months from opening the card. After first shutdown, my cards were opened for 1.5 years. Now I mostly think that my second and third shutdown were due to charge dispute (because it happened shortly after I filed a dispute) and human attention to my account.

My MS was $2K per statement with other legitimate purchases. Since the card (fairmont) earning 1 pt I don't believe chase did care about ms on that card. Especially, my CL was $33K. No new CC recently. CL utilization across the board was < 1%.
Originally Posted by mintcilantro
I was shut down March 2014. I got back in with chase reserve in October. No CC signups in past 2 years (due to mortgage). I also opened another ink plus Mid Oct in Branch. Gto approved for that as well.

I logged in to my ink plus account and it says closed.
I haven't put any MS type charges on my account. I bought a software license from swtizerland for my work and not sure if that got eyes om my account.

Sapphire reserve is still open. It would be terrible if that gets cancelled.
Originally Posted by Happy
How many times you were shut down by Chase? IIRC you were the only one who was able to reopen a card in less than 18 months after initial shut down. Then it was shutdown again. Then you were able to open another card...

As for the benefits of the cards, well, consider that you have been able to get sign up bonuses again after initial shutdown versus many others couldn't...
Or if you feel that is not enough, then just tell Chase to go hell and you put the spend elsewhere.
Originally Posted by hamokmonky
It doesn't matter what card you have, it matters that you don't get eyes on your account for any reason... Once they realize you were shut down previously they will shut down any newer cards. No eyes, you will stay open indefinitely until eyes...
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Old Nov 8, 2017, 12:33 pm
  #1664  
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Originally Posted by OliverB
Could anyone please offer some advice on the following:

1. Spouse had several Chase accts (1 personal, 2 business) in good standing w/ very high credit line; always paid on time and rarely carried balance, save last few cycles and after shut down. Never missed payment.

2. All cards were shut down approx. 6+ months ago due to (we believe) one-time MS involving credit union. We own it; not looking for sympathy or debate. Cause is not definite but can't think of any other good reason.

3. We strongly believe that credit union initiated shut down by contacting Chase (long story and irrelevant so not getting into it)

4. Chase does not seem to have any record or details of reason behind shut down. Spouse has contacted lending dept several times to inquire (for her own peace of mind) and they have never offered anything concrete. I believe their uncertainty is genuine as she's had positive and lengthy conversations with a number of supervisors. They all claim to be unsure of reason - one suggested risk assessment as we supposedly had too many recent cc approvals (doesn't seem convincing, we didn't have that many cards) but all state confidently that no reason was provided and nobody has ever once suggested MS or even hinted at anything related to our usage. We did have a very high CL exceeding 200K (if memory serves) across all 3 accts. If AUs are factored than she would have had 5 Chase cards total on her portfolio plus one or two w/ AmEx.

5. We still owe a $2,600 balance on two of the cards (personal and business) that will be paid in full this month. We've been paying them down monthly since shut down; closed accts are still accessible.


QUESTION AS FOLLOWS:

My spouse would like to RE-apply for a Chase card ASAP. Her credit score is excellent (pushing 800) and I see no reason she would not typically get approved. She's able to get just about any card with other financial insts.

What are the chances that the acct shutdowns will have any impact on her application?

Should we wait for the $1,700 balance to be paid in full this month before applying? Is there any way that might have an impact on the app process or trigger a red flag to the previous accts?

Any other thoughts or suggestions?

Thx
Chase or any bank for that matter, will never tell you the real reasons why you are shut down. Dont take the CSR's even they are supervisors/managers words to it. They just said something to sooth you away. - pretty basic customer service training would teach them exactly that.

IIRC you have posted the CU fiasco elsewhere. It was a dumb move you made on the CU thing but that is a moot point now.

You may want to get your reports on all these more obscure agencies, namely, the Early Warning System, Advanced Resolution Services, Inc., ID Analytics, Inc.and CHEX system, to see if there are any derogatory remarks on her file.

200K CL on credit cards with a single issuer is way too much. Even when it is spread among multiple issuers, it may still deem too high in some issuers' risk assessment programs.

Besides, why do you carry a revolving balance(s) on some cards? especially after the accounts being shut down? If you think this would keep your "relationship", your logic is very flawed.

Nobody knows when Chase would take someone back in - it seems HIGHLY YMMV. It probably also has a lot to do the real reason behind the shut down. If the CU thing is viewed very negatively, such as bank fraud, then you can pretty much kiss Chase goodbye for a very long time to come. Sorry to say this but that is how I view the situation based on the faded memory of the CU incident.
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Old Nov 8, 2017, 6:48 pm
  #1665  
 
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Originally Posted by Happy
Isn't that the major reason cited in the latest closure report in OliverB's case? He funded a 20K opening balance at a CU thousands miles away with his Chase card. He has started a new thread in the related forum that the CU is withholding his fund and only would return it when he is in person. He is in CA, the CU is in MI fwiw.

You can read the saga here.

http://www.flyertalk.com/forum/manuf...nt-please.html
I thought this story sounded familiar.
mhdena is offline  


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