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Chase closed my credit card account(s) [Consolidated]

Chase closed my credit card account(s) [Consolidated]

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Old Dec 23, 18, 4:22 am   -   Wikipost
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If you feel your account has been unfairly closed, consider filing a complaint with the Consumer Protection Financial Bureau:
CFPB's complaint form: http://www.consumerfinance.gov/complaint/

When someone reports an account closure here, a lot of the same questions get asked. It might be useful to answer some questions in advance. This could help figure out what happened or how to proceed:
  1. Did you transfer UR points to someone with a different address? Different last name?
  2. Did you sell UR points to someone?
  3. Approximately what percentage of your charges earned less than 5x points in the past 12 months?
  4. Did a Chase or non-Chase bank recently close one of your credit cards?
  5. Are you using up a large percentage of your credit line on all Chase and non-Chase credit cards?
  6. Is your total credit line with Chase much higher than with other banks?
  7. Did you apply for many credit cards or other forms of credit in the past 2 months? ("Many" may be hard to define.)
  8. If you have a Chase checking account how much did you typically deposit in money orders per month, if any?
  9. Did you recently start spending a lot more with Chase than in typical months?
  10. Is your monthly balance frequently close to your credit limit?
  11. Approximately what percentage of spending was on gift cards this year?
  12. How much of your bill do you typically pay using WM or KMart bill payment if any?
  13. Do you have a Chase mortgage or other account that might be profitable to Chase?
  14. Has your credit score or credit profile changed recently? As in: significantly more debt, more open credit lines, or a large drop in your credit score?
Related threads: 2013.1 2013.4 2013.9 2013.12 2014.6
http://www.flyertalk.com/forum/chase...ta-points.html

On 1/4/15, LivelyFL noted that 34 posts have referenced account closures (updated 1/25/15):
1, 55, 80, 108, 117, 129, 146, 165, 182, 212, 221, 222, 232, 235, 262, 272, 281, 326, 364, 410, 411, 428, 475, 477, 482, 513, 552, 586, 620, 648, 656, 662, 714, 718, 784 and 815.

Mortgasm provided more detail as follows:

001 - moarmiles little explaination - 'inconsistent spending'
055 - brettskyg chase gift cards tiny ms
080 - Artemk checking chase gift card, tiny MS, international wires, wall-mart BP
108 - TTnc4me (105 actually) no info
117 - rodsren
129 - Kybosh chase gift card checking
146 - mintcilantro - checking 6k/month MS, BB payments from another ss#, some MO/AP, 7new cards in 90days, short cycling
165 - newcomr - checking
182 - thehawk75 - heavy MSw/other banks,
212 - LRD - 2x spend of 20k /month (on two cards), checking
221 - iceman 77_7, no info
222 - jk2 no info
232 - hitman1420 checking , heavy MS activity (no number)
235 - clearlyanewb checking, MS activity (10k AGC and more), light credit history, 10 recent inquiries
262 - brc01 - shortcycling, some MS (18k/month over a few cards), 1
272 - rambo - 70% MS on 5 cards, WM BP of 16k/month on 5 cards
281 - prestonv - heavy MS - 20k/month on multiple chase cards, heavy WMBP (ink stayed open)
326 - pacupgo - false alarm, no shutdown
364 - edh101985 - tiny MS (bonus only) , 4 chase cards in 6 months,
410 - msetr - lots of freedom/ink ms
411 - standaman360 - international wires (business), million dollar balances,
428 - queensgambit - gambling transactions, UR point transfer from SO, 5 chase apps 3 new chase cc in 45 days, Blogger points coach
475 - dogloverjb - checking, international wires,
477 - ftomasz - 14 inquiries in 8 months, 5 chase, minimal MS, rapid upswing in credit, paying from multiple accounts
482 - liw5215 - Heavy MS, re-entered after 13 months
513 - thegasguru - checking, $3k/month MO to checking, NO MS, AP,
552 - LAXtoWorld - 3 cards in 30 days
586 - adavydov7 checking, $1k APs,
648 - CMHFlyerOH - checking, MO, 3k gift cards
656 - I can see for miles - Maxed UR 5x rewards on Freedom and Ink cards. Chased closed all accounts. Was approved for Ritz Carlton card 14 months later and did nothing unusual with it, other than lower CL from 30K to 10K to free up CL for possible approvals. Two subsequent Chase apps (Chase Ink and Marriott Rewards), on separate dates 3+ months later, were declined for a "previous unsatisfactory relationship ..."
662 - frogdog51 - Chase VGCs (Reapproved in 12 months)
677 - Subdawg - closed for piggybacking
714 - Mamibear - 'abuse' redcard MS
718 - maxswanson - MS, 11 chase cards, traded UR, (reapproved after 12 months)
752 - peaser - "reputational risk" associated with the business (decision reversed later)
757 - uncommonsensical checking, 3 Cashier's Check deposits with quick w/d (the w/d were to pay CHASE credit cards! ridiculous 'loss prevention' dept. gods). All CC's closed 2 days later. Tried EX Office- they seem to have zero power once the Mullah in loss prevention has issued a fatwa (my guess: some 27 year old with a god complex).
762 - knopfler - checking closed (all credit cards closed in both mine and Mrs. Knopflers accounts about three weeks after checking closure)
771 - milemonkey - 'reputational Risk" connected to Attorney General lawsuit
784 - unstable one: 2 cash deposits over 10k to chase checking
815 - dukerau - one time UR point sale, 77% spending is 5x,
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Old Jul 3, 19, 5:22 pm
  #2611  
 
Join Date: Sep 2015
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curious, anyone get shut down for adding an AU and transferring to AU's transfer account(like UA)?
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Old Jul 4, 19, 7:29 am
  #2612  
 
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Originally Posted by BuBu4 View Post
curious, anyone get shut down for adding an AU and transferring to AU's transfer account(like UA)?
Doing so could certainly draw attention to your account as that is the exact process of selling UR points.
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Old Jul 4, 19, 8:46 pm
  #2613  
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Originally Posted by josephstern View Post
Chase seems to be a little itchy to shut down deposit accounts - they may give them more scrutiny than credit card accounts. When a customer gets a deposit account shutdown, the customer's credit cards often go with it.

Overall, Chase has many unique credit cards, but, as far as I know, no unique deposit accounts. So, to play it safe, I avoid them for that which I can get elsewhere (checking account) and I use them for that which I can only get with them (Hyatt credit card).
As long as you dont do anything remotely look like ML, like frequent ACH in and out, depositing cash etc, even they are all legit, these activities would be flagged and the bank does not want to take compliance risk or burden - so off you are unloaded.

Otherwise having Chase bank products are nothing to be worried about. We each have both personal and checking - opened when there were sign up bonus on Continental miles and the debit cards that earned CO miles (that gives you an idea on how long ago). At that time the banking terms on those accounts were very favorable, i.e. they are linked and only need 5 debit card transaction in the business account to avoid monthly fee on BOTH personal and business account, without the need to maintain minimum balances.
Of course the account types were long been discontinued ever since Dodd Frank. But the existing accounts are grandfathered, continue to enjoy the benefits,

Originally Posted by joe_miami View Post
In your Chase.com account, click on the menu and there should be an "Offers" link. (I've been a Chase customer for years and have never seen a "Just for You" CC offer. They're always for bank accounts or car loans.)
Same here. Lately there is also mortgage offer. Never see any just for you card offers that by pass 5/24 since this is first reported at least 3 or 4 years ago. (One of the ways people were able to get their CSRs which was introduced in Aug 2016).
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Old Jul 4, 19, 8:50 pm
  #2614  
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Originally Posted by BuBu4 View Post
curious, anyone get shut down for adding an AU and transferring to AU's transfer account(like UA)?
Originally Posted by pallhedge View Post
Doing so could certainly draw attention to your account as that is the exact process of selling UR points.
The question is so obvious... lol.

And we have had DPs in this thread last year that - one of the reasons being fished out was, having added / removed AUs more frequent than usual.
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Old Jul 6, 19, 8:21 am
  #2615  
RNE
 
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Originally Posted by BuBu4 View Post
curious, anyone get shut down for adding an AU and transferring to AU's transfer account(like UA)?
I have added an AU and I have transferred to her account, but the two events were years apart so I don't think that's what you're getting at.

While I'm viewed as a shutdown alarmist, I nevertheless counsel that shutdowns are both infrequent and difficult to accidentally trigger. That said, one person's "infrequent" may be another's "too frequent." YMMV. My skittishness comes from having an enormous stake in URs and a long range plan for their use.
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Old Jul 6, 19, 11:54 am
  #2616  
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Originally Posted by RNE View Post
I have added an AU and I have transferred to her account, but the two events were years apart so I don't think that's what you're getting at.

While I'm viewed as a shutdown alarmist, I nevertheless counsel that shutdowns are both infrequent and difficult to accidentally trigger. That said, one person's "infrequent" may be another's "too frequent." YMMV. My skittishness comes from having an enormous stake in URs and a long range plan for their use.
Keep in mind devaluation comes very often these days. The long range plan may be scuttled by that instead of being shut down. Just take how many times UA has devalued, and the long haul J seat cost have gone up in just short 3 years... KE is no longer a partner.... Hyatt probably is the last hotel program that does not set out to fleece its loyal customers...
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Old Jul 6, 19, 1:02 pm
  #2617  
mia
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Originally Posted by Happy View Post
.... Hyatt probably is the last hotel program that does not set out to fleece its loyal customers...
Hyatt was very late offering a co-branded credit card, but now that they have the supply of unredeemed points will increase much faster than it did previously, and the result will be the same as it has been at other chains. The only way to balance the supply of award nights with growing demand is to increase redemption costs.
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Old Jul 6, 19, 1:28 pm
  #2618  
 
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How late? Might be wrong, but I thought the WoH predecessor had been around for about a decade.
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Old Jul 6, 19, 1:52 pm
  #2619  
mia
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Originally Posted by joe_miami View Post
.... about a decade.
Yes, 2010, but (example) there have been co-branded Hilton cards since 1995. Hyatt did accept transfers from Diners Club, but the rate was less than 1:1 (1250:750), and they did not accept transfers from American Express which Hilton, Marriott and IHG did.
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Old Jul 6, 19, 1:53 pm
  #2620  
 
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Originally Posted by joe_miami View Post
How late? Might be wrong, but I thought the WoH predecessor had been around for about a decade.
Hyatt Gold Passport existed in the early 1980s. I know because I worked for Hyatt then. But I don't know when the CC started.
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Old Jul 6, 19, 8:00 pm
  #2621  
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Originally Posted by mia View Post
Hyatt was very late offering a co-branded credit card, but now that they have the supply of unredeemed points will increase much faster than it did previously, and the result will be the same as it has been at other chains. The only way to balance the supply of award nights with growing demand is to increase redemption costs.
For the high end upmarket properties, most definitely. But the low end Hyatt House and Hyatt Place there are still a lot of very useful 8K and 5K properties that other chains want much much more for same caliber of properties. These properties are not in obscure locations either. Quite often you see comparable Marriott properties nearby cost 20K and up while the Hyatt properties are 8K, as an example.

Some of the 8K properties actually came down to 5K this year, fwiw.

With avg 30 to 40 nights hotel stay in a year, 100% out of own pocket, we keep close tap on how each program behaves. While there are a few Hyatt properties we use have become too expensive in pts on this year's chart, the rest stay the same and some go down. I am quite pleased by this year's change.

Hilton probably has the biggest earning power in terms of its cards and ways to earn points - they seem to have stay promotions year round - and that is the prime reason why the redemption cost also goes up the fastest. Hyatt points on the other hand, is hard to earn thru its own card / stay, but thankfully UR is relatively easy to earn. That is a very important factor to keep UR competitive.
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Old Aug 13, 19, 9:52 pm
  #2622  
 
Join Date: Oct 2004
Posts: 259
Chase last week closed my checking and savings accounts that I had opened in June for the $600 checking/savings bonus. I wasn't doing any MS, MO, or any cash deposits...just direct deposit from my employer and less than $5,000 in ACH transfers since June other than the initial $15k transfer into the savings account. Although they won't tell me anything, my guess is that I linked too many external bank accounts and they locked it down when I tried to transfer $200 to Chase from Varo. As of now I still have two credit cards with them. When I initially spoke with them last week, they said they would restore my online access once the accounts were closed.

Now that the accounts are closed, I call back and I'm first told I will never have my online access restored and that I must call Chase to make a payment, verify a transaction, etc. I then speak with a supervisor who restores my online access. After logging in the first time, the account is locked again. I call back and the agent gets leadership approval to restore my access and makes a note of it in my account. I log in again, account is locked again. I call back a third time and I'm told the previous agents and managers were wrong and I will never be able to access my Chase account online.

Has anyone experienced this? I've read mixed reports of people having their credit card accounts closed within a few weeks of the bank account closing. In those cases, those people were given 30 days to use their UR points, which I assume means they had online access in order to use them. The last post in the Chase Shutdown Thread is 8 months ago so was wondering if there were any more recent data points.

Is it worth contacting Chase EO or filing a CFPB complaint or should I wait until Chase closes the credit card accounts? Even if Chase didn't close the accounts, it doesn't seem realistic to maintain the accounts without online access.
  1. Did you transfer UR points to someone with a different address? Different last name? No.
  2. Did you sell UR points to someone? No.
  3. Approximately what percentage of your charges earned less than 5x points in the past 12 months? 100%. I only use my CSR. I have a Freedom card but never use it.
  4. Did a Chase or non-Chase bank recently close one of your credit cards? No.
  5. Are you using up a large percentage of your credit line on all Chase and non-Chase credit cards? No. I'm only using about 8% of my credit line.
  6. Is your total credit line with Chase much higher than with other banks? Yes.
  7. Did you apply for many credit cards or other forms of credit in the past 2 months? ("Many" may be hard to define.) No, I haven't applied for any credit cards in the last 2 years.
  8. If you have a Chase checking account how much did you typically deposit in money orders per month, if any? Never deposited any money orders.
  9. Did you recently start spending a lot more with Chase than in typical months? No.
  10. Is your monthly balance frequently close to your credit limit? No.
  11. Approximately what percentage of spending was on gift cards this year? None.
  12. How much of your bill do you typically pay using WM or KMart bill payment if any? None.
  13. Do you have a Chase mortgage or other account that might be profitable to Chase? No.
  14. Has your credit score or credit profile changed recently? As in: significantly more debt, more open credit lines, or a large drop in your credit score? No.

Last edited by bwiflyer01; Aug 13, 19 at 10:17 pm Reason: Answer questions from wiki
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Old Aug 14, 19, 10:25 pm
  #2623  
iTY
 
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Originally Posted by bwiflyer01 View Post
Chase last week closed my checking and savings accounts that I had opened in June for the $600 checking/savings bonus. I wasn't doing any MS, MO, or any cash deposits...just direct deposit from my employer and less than $5,000 in ACH transfers since June other than the initial $15k transfer into the savings account. Although they won't tell me anything, my guess is that I linked too many external bank accounts and they locked it down when I tried to transfer $200 to Chase from Varo. As of now I still have two credit cards with them. When I initially spoke with them last week, they said they would restore my online access once the accounts were closed.

<snip>
Hi, was your account opened online? if so, try to check whether providing a proof of home address to branch works. I have the similar issue (ACH pull 15k new to bank fund, but without online banking issue), and the account was closed by the Bank. After discussion and with the home address proof, the Bank reopened the account. Hope it helps.

Last edited by StartinSanDiego; Aug 15, 19 at 6:59 am Reason: Pared down quoted post
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Old Aug 15, 19, 8:59 am
  #2624  
 
Join Date: Oct 2004
Posts: 259
I did open the account online almost 3 months ago and I've visited a branch to withdraw the money in the account when I was notified it was being closed. The branch manager had no idea why it was being closed and agreed it didn't make any sense. He had to call to get permission to release the number and as part of the process had to verify my ID with my address. I am thinking of calling EO.
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Old Yesterday, 2:20 pm
  #2625  
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Originally Posted by bwiflyer01 View Post
I did open the account online almost 3 months ago and I've visited a branch to withdraw the money in the account when I was notified it was being closed. The branch manager had no idea why it was being closed and agreed it didn't make any sense. He had to call to get permission to release the number and as part of the process had to verify my ID with my address. I am thinking of calling EO.
Please let us know what happens.
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