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Chase closed my credit card account(s) [Consolidated]

Chase closed my credit card account(s) [Consolidated]

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Old Dec 23, 18, 4:22 am   -   Wikipost
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Last edit by: liw5215
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If you feel your account has been unfairly closed, consider filing a complaint with the Consumer Protection Financial Bureau:
CFPB's complaint form: http://www.consumerfinance.gov/complaint/

When someone reports an account closure here, a lot of the same questions get asked. It might be useful to answer some questions in advance. This could help figure out what happened or how to proceed:
  1. Did you transfer UR points to someone with a different address? Different last name?
  2. Did you sell UR points to someone?
  3. Approximately what percentage of your charges earned less than 5x points in the past 12 months?
  4. Did a Chase or non-Chase bank recently close one of your credit cards?
  5. Are you using up a large percentage of your credit line on all Chase and non-Chase credit cards?
  6. Is your total credit line with Chase much higher than with other banks?
  7. Did you apply for many credit cards or other forms of credit in the past 2 months? ("Many" may be hard to define.)
  8. If you have a Chase checking account how much did you typically deposit in money orders per month, if any?
  9. Did you recently start spending a lot more with Chase than in typical months?
  10. Is your monthly balance frequently close to your credit limit?
  11. Approximately what percentage of spending was on gift cards this year?
  12. How much of your bill do you typically pay using WM or KMart bill payment if any?
  13. Do you have a Chase mortgage or other account that might be profitable to Chase?
  14. Has your credit score or credit profile changed recently? As in: significantly more debt, more open credit lines, or a large drop in your credit score?
Related threads: 2013.1 2013.4 2013.9 2013.12 2014.6
http://www.flyertalk.com/forum/chase...ta-points.html

On 1/4/15, LivelyFL noted that 34 posts have referenced account closures (updated 1/25/15):
1, 55, 80, 108, 117, 129, 146, 165, 182, 212, 221, 222, 232, 235, 262, 272, 281, 326, 364, 410, 411, 428, 475, 477, 482, 513, 552, 586, 620, 648, 656, 662, 714, 718, 784 and 815.

Mortgasm provided more detail as follows:

001 - moarmiles little explaination - 'inconsistent spending'
055 - brettskyg chase gift cards tiny ms
080 - Artemk checking chase gift card, tiny MS, international wires, wall-mart BP
108 - TTnc4me (105 actually) no info
117 - rodsren
129 - Kybosh chase gift card checking
146 - mintcilantro - checking 6k/month MS, BB payments from another ss#, some MO/AP, 7new cards in 90days, short cycling
165 - newcomr - checking
182 - thehawk75 - heavy MSw/other banks,
212 - LRD - 2x spend of 20k /month (on two cards), checking
221 - iceman 77_7, no info
222 - jk2 no info
232 - hitman1420 checking , heavy MS activity (no number)
235 - clearlyanewb checking, MS activity (10k AGC and more), light credit history, 10 recent inquiries
262 - brc01 - shortcycling, some MS (18k/month over a few cards), 1
272 - rambo - 70% MS on 5 cards, WM BP of 16k/month on 5 cards
281 - prestonv - heavy MS - 20k/month on multiple chase cards, heavy WMBP (ink stayed open)
326 - pacupgo - false alarm, no shutdown
364 - edh101985 - tiny MS (bonus only) , 4 chase cards in 6 months,
410 - msetr - lots of freedom/ink ms
411 - standaman360 - international wires (business), million dollar balances,
428 - queensgambit - gambling transactions, UR point transfer from SO, 5 chase apps 3 new chase cc in 45 days, Blogger points coach
475 - dogloverjb - checking, international wires,
477 - ftomasz - 14 inquiries in 8 months, 5 chase, minimal MS, rapid upswing in credit, paying from multiple accounts
482 - liw5215 - Heavy MS, re-entered after 13 months
513 - thegasguru - checking, $3k/month MO to checking, NO MS, AP,
552 - LAXtoWorld - 3 cards in 30 days
586 - adavydov7 checking, $1k APs,
648 - CMHFlyerOH - checking, MO, 3k gift cards
656 - I can see for miles - Maxed UR 5x rewards on Freedom and Ink cards. Chased closed all accounts. Was approved for Ritz Carlton card 14 months later and did nothing unusual with it, other than lower CL from 30K to 10K to free up CL for possible approvals. Two subsequent Chase apps (Chase Ink and Marriott Rewards), on separate dates 3+ months later, were declined for a "previous unsatisfactory relationship ..."
662 - frogdog51 - Chase VGCs (Reapproved in 12 months)
677 - Subdawg - closed for piggybacking
714 - Mamibear - 'abuse' redcard MS
718 - maxswanson - MS, 11 chase cards, traded UR, (reapproved after 12 months)
752 - peaser - "reputational risk" associated with the business (decision reversed later)
757 - uncommonsensical checking, 3 Cashier's Check deposits with quick w/d (the w/d were to pay CHASE credit cards! ridiculous 'loss prevention' dept. gods). All CC's closed 2 days later. Tried EX Office- they seem to have zero power once the Mullah in loss prevention has issued a fatwa (my guess: some 27 year old with a god complex).
762 - knopfler - checking closed (all credit cards closed in both mine and Mrs. Knopflers accounts about three weeks after checking closure)
771 - milemonkey - 'reputational Risk" connected to Attorney General lawsuit
784 - unstable one: 2 cash deposits over 10k to chase checking
815 - dukerau - one time UR point sale, 77% spending is 5x,
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Old Jun 10, 19, 3:03 am
  #2566  
 
Join Date: Jul 2009
Location: World
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Originally Posted by Happy View Post
It depends on WHY your accounts are being closed, not because the customers are persistent. You SHOULD know why your accounts are being shut down, as well as how the odds might be for reinstatement.

The "shared permanent address" part sounds intrigue and you have not answered repeated questions asked about this implication... just an example.
Again, sorry if erring on the side of revealing minimal personal information when posting to a public forum created any confusion. There is no intrigue
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Old Jun 11, 19, 9:26 am
  #2567  
 
Join Date: Mar 2015
Posts: 48
If anyone could comment on the risk of shutdown here. Wanting to apply for a CIP within the month:

3/24 as of June, but some business cards opened very recently
Recent cards - Amex PRG on 3/18, CIC on 5/18, Amex personal plat on 9/18, CIU on 2/19, Amex Blue Biz Plus on 3/19, Amex Green Biz on 5/19
4 total chase cards open - 2 business, 2 personal
800 fico
No MS
At just below 50% credit/income ratio - don't really want to change this right now because my family has upcoming use for the credit.

Thanks,
Heli

Last edited by Heliface; Jun 11, 19 at 9:32 am
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Old Jun 11, 19, 5:45 pm
  #2568  
 
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Originally Posted by Heliface View Post
If anyone could comment on the risk of shutdown here. Wanting to apply for a CIP within the month:

3/24 as of June, but some business cards opened very recently
Recent cards - Amex PRG on 3/18, CIC on 5/18, Amex personal plat on 9/18, CIU on 2/19, Amex Blue Biz Plus on 3/19, Amex Green Biz on 5/19
4 total chase cards open - 2 business, 2 personal
800 fico
No MS
At just below 50% credit/income ratio - don't really want to change this right now because my family has upcoming use for the credit.

Thanks,
Heli
Unless you're doing something that you aren't mentioning in this post (like selling UR points), I'm not sure why you would think you are a candidate for a Chase shutdown.
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Old Jun 11, 19, 5:51 pm
  #2569  
 
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Originally Posted by Heliface View Post
If anyone could comment on the risk of shutdown here. Wanting to apply for a CIP within the month:

3/24 as of June, but some business cards opened very recently
Recent cards - Amex PRG on 3/18, CIC on 5/18, Amex personal plat on 9/18, CIU on 2/19, Amex Blue Biz Plus on 3/19, Amex Green Biz on 5/19
4 total chase cards open - 2 business, 2 personal
800 fico
No MS
At just below 50% credit/income ratio - don't really want to change this right now because my family has upcoming use for the credit.

Thanks,
Heli
You're not at high risk, but if you're already at 50% of income with Chase credit limits and opened two other Chase cards within the past year, you're not home-free, either, especially if you don't want to preemptively lower the credit limits.
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Old Jun 12, 19, 7:29 am
  #2570  
 
Join Date: Mar 2015
Posts: 48
Originally Posted by Diplomatico View Post
Unless you're doing something that you aren't mentioning in this post (like selling UR points), I'm not sure why you would think you are a candidate for a Chase shutdown.
Originally Posted by joe_miami View Post
You're not at high risk, but if you're already at 50% of income with Chase credit limits and opened two other Chase cards within the past year, you're not home-free, either, especially if you don't want to preemptively lower the credit limits.
Thanks, these are very helpful.
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Old Jun 13, 19, 12:38 pm
  #2571  
 
Join Date: Dec 2018
Posts: 8
I am wondering if I am on the edge of shutdown territory but I'm feeling greedy for CIP#4. I have several biz cards from amex and citi, but no other activity in the past 2 years. Credit score ~730, 6 experian inquiries in the past 12 months.

The thing that concerns me is high chase velocity, 5 new accounts in the past 6 months. 12/18: CIP 1, 1/19: SW Biz, 2/19: CIP 2, 4/19: CIP 3 , 5/19: SW Preferred. I am meticulous about lowering credit lines and not carrying balances on any of my publicly visible accounts. I am also tolerant of some risk of chase shutdown, just curious if there is a sense that 5-6 chase accounts in 12 months is a specific indicator of shutdown risk

Last edited by camus; Jun 13, 19 at 12:49 pm
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Old Jun 13, 19, 12:51 pm
  #2572  
 
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Originally Posted by camus View Post
I am wondering if I am on the edge of shutdown territory but I'm feeling greedy for CIP#4. I have several biz cards from amex and citi, but no other activity in the past 2 years. Credit score ~730, 6 experian inquiries in the past 12 months.

The thing that concerns me is high chase velocity, 5 new accounts in the past 6 months. 12/18: CIP 1, 1/19: SW Biz, 2/19: CIP 2, 4/19: CIP 3 , 5/19: SW Preferred. I am meticulous about lowering credit lines and not carrying balances on any of my publicly visible accounts. I am also tolerant of some risk of chase shutdown, just curious if there is a sense that 5-6 chase accounts in 12 months is a specific indicator of shutdown risk
You're not "on the edge." You're standing outside Chase's headquarters with a megaphone daring them to shut you down. It's a miracle it hasn't happened already.
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Old Jun 14, 19, 11:47 am
  #2573  
 
Join Date: Dec 2018
Posts: 8
Originally Posted by joe_miami View Post
You're not "on the edge." You're standing outside Chase's headquarters with a megaphone daring them to shut you down. It's a miracle it hasn't happened already.
Haha fair enough. I know it's a bit extreme but after doing a lot of reading it's still very unclear what criteria they use. My current working theory is that automatic shutdowns are bust-out risk based, with some X-factor if you somehow get eyes on your account.

It seems like (at least in the DPs I've seen) that people are pushing 10 new accounts in the past year, and/or carrying high balances and credit to income ratio, or some funny business like returned payment. So as abusive as my approach is to the human eye, it might not run afoul of such automatic processes, given the totality of my credit profile :not thin, total credit:income <.5, no other accounts in the past 2 years, etc.

It's too bad chase won't deny you before they shut you down though.

Last edited by camus; Jun 14, 19 at 11:55 am
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Old Jun 14, 19, 11:56 am
  #2574  
 
Join Date: Dec 2017
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I can see both sides of it. Maybe a rare instance, but what if a person runs several businesses and wants a card for each one to separate concerns? No harm in that is there?

Only thing I can think of off the top of my head is that they may want more documentation. I would guess there is probably a limit somewhere before they decline, but I can’t see that having 3 or 4 business interests would be hitting that. Maybe it would, I don’t know.
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Old Jun 16, 19, 11:06 pm
  #2575  
 
Join Date: Jun 2019
Posts: 3
Banned from Chase not sure what banned me

Well unfortunately my most liked bank doesnít like me in the same way now. Went to get an uber last week to find that my chase reserve card didnít work. Been with chase since 2013. Credit cards even further back. Credit score 800 plus. Had chase reserve, 2 chase ink cards, and southwest personal card. And many others over the last 15 years or so that weíre closed out by me. Also had my business bank account there and a personal bank account there for similar time frame. My business is reselling electronics. Recently started getting some fairly larger ACH transfers into my business bank account from a new vendor. But also recently started upping my EBay gift card purchases from staples.com. Probably 10 to 15k per month for last few months. Was trying to max out both cards for the 250k chase points. Chase reserve card just used for normal personal expenses around $1000 to $2000 a month. Letter just states they are closing my personal and business bank accounts. The other letter for the credit cards states they are closing them because their affiliate is ending their relationship with me. Iím confused if the gift cards purchasing is what got me banned... been doing that for last 2 to 4 years now but recently stepped it up to max them out. Or if itís the banking side of things they concerned about BSA or AML or is it combination of both? Banking side never have cash transactions, deposits from PayPal and Amazon and some outgoing wires and payments to credit cards. Gonna have to try to figure out what life will be like without chase in my life... very sad as I wonít be able to get the southwest companion pass in the future now.

Last edited by AZflippinbro; Jun 16, 19 at 11:13 pm
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Old Jun 16, 19, 11:10 pm
  #2576  
 
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In all likelihood, it was the huge purchases of gift cards.
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Old Jun 17, 19, 4:09 pm
  #2577  
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Originally Posted by AZflippinbro View Post
...started upping my EBay gift card purchases from staples.com. Probably 10 to 15k per month for last few months. Was trying to max out both cards for the 250k chase points.
Idiom 'killing the goose that lays the golden eggs', which refers to the short-sighted destruction of a valuable resource.


https://en.wikipedia.org/w/index.php...ldid=900492257
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Old Jun 18, 19, 1:36 am
  #2578  
 
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Originally Posted by AZflippinbro View Post
Well unfortunately my most liked bank doesnít like me in the same way now. Went to get an uber last week to find that my chase reserve card didnít work. Been with chase since 2013. Credit cards even further back. Credit score 800 plus. Had chase reserve, 2 chase ink cards, and southwest personal card. And many others over the last 15 years or so that weíre closed out by me. Also had my business bank account there and a personal bank account there for similar time frame. My business is reselling electronics. Recently started getting some fairly larger ACH transfers into my business bank account from a new vendor. But also recently started upping my EBay gift card purchases from staples.com. Probably 10 to 15k per month for last few months. Was trying to max out both cards for the 250k chase points. Chase reserve card just used for normal personal expenses around $1000 to $2000 a month. Letter just states they are closing my personal and business bank accounts. The other letter for the credit cards states they are closing them because their affiliate is ending their relationship with me. Iím confused if the gift cards purchasing is what got me banned... been doing that for last 2 to 4 years now but recently stepped it up to max them out. Or if itís the banking side of things they concerned about BSA or AML or is it combination of both? Banking side never have cash transactions, deposits from PayPal and Amazon and some outgoing wires and payments to credit cards. Gonna have to try to figure out what life will be like without chase in my life... very sad as I wonít be able to get the southwest companion pass in the future now.
It seems like it was the large ACH transfers that triggered everything. There was a somewhat connected report on DOC about people having their Chase accounts locked when using ACH to fund their accounts. While this is not the same situation here, in the post it mentions that large ACH transactions seem to trigger a security risk alert on Chase's end. Once the ACH transfers triggered the security alert for your accounts, everything else (large giftcard purchases) probably didn't help. The second indicator that this was indeed the cause are the letters you received with one closing your banking accounts and the cc shutdown letter stating that they were closed because their affiliate (banking side) terminated their relationship with you; so once the banking side shut you down the cc's followed.
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Old Jun 18, 19, 7:04 am
  #2579  
 
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Originally Posted by halamadrid View Post
It seems like it was the large ACH transfers that triggered everything. There was a somewhat connected report on about people having their Chase accounts locked when using ACH to fund their accounts. While this is not the same situation here, in the post it mentions that large ACH transactions seem to trigger a security risk alert on Chase's end. Once the ACH transfers triggered the security alert for your accounts, everything else (large giftcard purchases) probably didn't help. The second indicator that this was indeed the cause are the letters you received with one closing your banking accounts and the cc shutdown letter stating that they were closed because their affiliate (banking side) terminated their relationship with you; so once the banking side shut you down the cc's followed.

Yeah I was kinda thinking the banking side due to the letter as well but I saw some other posts of people doing the MS on the chase ink and they had the same letter atleast on Points guy.
the letter was same as mine. I donít know know why getting a large ACH from another bank account is a red flag when thatís how I get my sales. I had been doing the Chase Ink 5 times gift card thing for years to be honest and never any issues. Hell they raised the credit limit to 35k on the card just recently without me asking for the raise. I had previously got ACH from this customer for a few years but recently stepped up the sales to this customer. Have also got Large ACH from PayPal and Amazon for years as well. Bottom line is DONT bank at chase if you are going to have any activity in your account beyond Direct deposit and normal expenses. I canít really say without certainty what it was that shut me down. Could of been combination of Large ACH and Large gift card purchases all at same time and this was looked at as potential ML and they will shut accounts down for that very quickly. I never put or withdrew cash from this account for the last 5 years. My new business bank account will not be at any bank that provides credit cards that are worth anything... itís not really the end of the world as I have prolly got over 30k worth of rewards from chase over the years. I have 1.3 million of chase points I am being forced to transfer or liquidate now. The only thing that sucks is that I wonít have access to UR or Southwest, United, or HyAtt in the future or any of chase lucrative signup bonuses on so many of their cards.
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Old Jun 20, 19, 3:44 am
  #2580  
 
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I think it is gift card, since it is business account it is not uncommon to have large ach transfer. These are from amazon and paypal. The gift card they saw as risk as they don't know what purpose that will serve
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