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Chase closed my credit card account(s) [Consolidated]

Chase closed my credit card account(s) [Consolidated]

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Old Dec 23, 18, 4:22 am   -   Wikipost
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If you feel your account has been unfairly closed, consider filing a complaint with the Consumer Protection Financial Bureau:
CFPB's complaint form: http://www.consumerfinance.gov/complaint/

When someone reports an account closure here, a lot of the same questions get asked. It might be useful to answer some questions in advance. This could help figure out what happened or how to proceed:
  1. Did you transfer UR points to someone with a different address? Different last name?
  2. Did you sell UR points to someone?
  3. Approximately what percentage of your charges earned less than 5x points in the past 12 months?
  4. Did a Chase or non-Chase bank recently close one of your credit cards?
  5. Are you using up a large percentage of your credit line on all Chase and non-Chase credit cards?
  6. Is your total credit line with Chase much higher than with other banks?
  7. Did you apply for many credit cards or other forms of credit in the past 2 months? ("Many" may be hard to define.)
  8. If you have a Chase checking account how much did you typically deposit in money orders per month, if any?
  9. Did you recently start spending a lot more with Chase than in typical months?
  10. Is your monthly balance frequently close to your credit limit?
  11. Approximately what percentage of spending was on gift cards this year?
  12. How much of your bill do you typically pay using WM or KMart bill payment if any?
  13. Do you have a Chase mortgage or other account that might be profitable to Chase?
  14. Has your credit score or credit profile changed recently? As in: significantly more debt, more open credit lines, or a large drop in your credit score?
Related threads: 2013.1 2013.4 2013.9 2013.12 2014.6
http://www.flyertalk.com/forum/chase...ta-points.html

On 1/4/15, LivelyFL noted that 34 posts have referenced account closures (updated 1/25/15):
1, 55, 80, 108, 117, 129, 146, 165, 182, 212, 221, 222, 232, 235, 262, 272, 281, 326, 364, 410, 411, 428, 475, 477, 482, 513, 552, 586, 620, 648, 656, 662, 714, 718, 784 and 815.

Mortgasm provided more detail as follows:

001 - moarmiles little explaination - 'inconsistent spending'
055 - brettskyg chase gift cards tiny ms
080 - Artemk checking chase gift card, tiny MS, international wires, wall-mart BP
108 - TTnc4me (105 actually) no info
117 - rodsren
129 - Kybosh chase gift card checking
146 - mintcilantro - checking 6k/month MS, BB payments from another ss#, some MO/AP, 7new cards in 90days, short cycling
165 - newcomr - checking
182 - thehawk75 - heavy MSw/other banks,
212 - LRD - 2x spend of 20k /month (on two cards), checking
221 - iceman 77_7, no info
222 - jk2 no info
232 - hitman1420 checking , heavy MS activity (no number)
235 - clearlyanewb checking, MS activity (10k AGC and more), light credit history, 10 recent inquiries
262 - brc01 - shortcycling, some MS (18k/month over a few cards), 1
272 - rambo - 70% MS on 5 cards, WM BP of 16k/month on 5 cards
281 - prestonv - heavy MS - 20k/month on multiple chase cards, heavy WMBP (ink stayed open)
326 - pacupgo - false alarm, no shutdown
364 - edh101985 - tiny MS (bonus only) , 4 chase cards in 6 months,
410 - msetr - lots of freedom/ink ms
411 - standaman360 - international wires (business), million dollar balances,
428 - queensgambit - gambling transactions, UR point transfer from SO, 5 chase apps 3 new chase cc in 45 days, Blogger points coach
475 - dogloverjb - checking, international wires,
477 - ftomasz - 14 inquiries in 8 months, 5 chase, minimal MS, rapid upswing in credit, paying from multiple accounts
482 - liw5215 - Heavy MS, re-entered after 13 months
513 - thegasguru - checking, $3k/month MO to checking, NO MS, AP,
552 - LAXtoWorld - 3 cards in 30 days
586 - adavydov7 checking, $1k APs,
648 - CMHFlyerOH - checking, MO, 3k gift cards
656 - I can see for miles - Maxed UR 5x rewards on Freedom and Ink cards. Chased closed all accounts. Was approved for Ritz Carlton card 14 months later and did nothing unusual with it, other than lower CL from 30K to 10K to free up CL for possible approvals. Two subsequent Chase apps (Chase Ink and Marriott Rewards), on separate dates 3+ months later, were declined for a "previous unsatisfactory relationship ..."
662 - frogdog51 - Chase VGCs (Reapproved in 12 months)
677 - Subdawg - closed for piggybacking
714 - Mamibear - 'abuse' redcard MS
718 - maxswanson - MS, 11 chase cards, traded UR, (reapproved after 12 months)
752 - peaser - "reputational risk" associated with the business (decision reversed later)
757 - uncommonsensical checking, 3 Cashier's Check deposits with quick w/d (the w/d were to pay CHASE credit cards! ridiculous 'loss prevention' dept. gods). All CC's closed 2 days later. Tried EX Office- they seem to have zero power once the Mullah in loss prevention has issued a fatwa (my guess: some 27 year old with a god complex).
762 - knopfler - checking closed (all credit cards closed in both mine and Mrs. Knopflers accounts about three weeks after checking closure)
771 - milemonkey - 'reputational Risk" connected to Attorney General lawsuit
784 - unstable one: 2 cash deposits over 10k to chase checking
815 - dukerau - one time UR point sale, 77% spending is 5x,
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Old Feb 1, 19, 9:24 pm
  #2431  
 
Join Date: Oct 2017
Posts: 44
ruh roh. Logged into chase:

"Your account is closed."
"Your account is closed."

...
These shutdown threads have been pretty quiet lately Am I the first of a new wave of shutdowns?
I don't know much since all the relevant departments are closed for the weekend. It's been like 8 months since my last chase card. No egregious (IMHO) amounts of MS (but nonzero, all those OM/OD deals were too much to resist).
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Old Feb 2, 19, 7:33 am
  #2432  
 
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Originally Posted by physics View Post
ruh roh. Logged into chase:

"Your account is closed."
"Your account is closed."

...
These shutdown threads have been pretty quiet lately Am I the first of a new wave of shutdowns?
I don't know much since all the relevant departments are closed for the weekend. It's been like 8 months since my last chase card. No egregious (IMHO) amounts of MS (but nonzero, all those OM/OD deals were too much to resist).
How many new cards in the last 6/12/24 months? Chase and non-Chase?
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Old Feb 2, 19, 8:11 am
  #2433  
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Originally Posted by physics View Post
"Your account is closed."
Please provide us with your responses to the survey questions in the wiki.
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Old Feb 2, 19, 8:33 am
  #2434  
 
Join Date: Oct 2017
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Originally Posted by RNE View Post
Please provide us with your responses to the survey questions in the wiki.
Yeah, I'll post more after I talk to Chase on Monday.
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Old Feb 2, 19, 10:40 am
  #2435  
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Originally Posted by physics View Post
ruh roh. Logged into chase:"Your account is closed."
"Your account is closed."


...
These shutdown threads have been pretty quiet lately Am I the first of a new wave of shutdowns?
I don't know much since all the relevant departments are closed for the weekend. It's been like 8 months since my last chase card. No egregious (IMHO) amounts of MS (but nonzero, all those OM/OD deals were too much to resist).
How many cards you have with Chase?

How old are your Ink Plus / Cash cards?

What were the activities on your Ink Plus / Ink Cash cards on those OM/OD purchases? i.e. the utilization in the billing cycle, did you cycle the CLs?

On top of that have you opened new cards in the past 6 - 12 months with other issuers?

Like all other issuers these days, Chase does frequent account reviews on existing accounts - if there are somethings that tripped the wire, then a human review followed.

Thanks for reporting back with more details, though I doubt you can find out any specifics from the call to Chase on Monday. They never tell you the specifics but cited they can close accounts at will anytime as it is permitted in the T&Cs. At least you do not lose your UR pts.
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Old Feb 4, 19, 8:09 pm
  #2436  
 
Join Date: Oct 2017
Posts: 44
Originally Posted by physics;30730021 [h2
"Your account is closed."
Well, as predicted, I didn't get much out of Chase on the phone. At best, I got told (as expected), "a letter is coming", at worst bounced from one dept. to another to a supervisor and being told nothing, to one rep who said she couldn't see anything in my account. So I guess I wait for the letter.

I guess I'm here to say if it can happen to me, it can happen to anyone (who's trying at all).

No shady stuff with UR (I've been saving up and haven't even redeemed any for a couple years).
I've been a Chase customer for a very long time (off & on for prob. 25 years). How long have they been issuing United cards?
Never deposited a MO to a Chase acct.
Never cycled a CL.
No Chase mortgage.
Never used WM Bill pay.
High FICO score, always paid Chase (& others) on time in full.
Last Chase card was over 8 mo. ago. 6 open. I think 6 since then from other banks. About 18/24, and have been over 5/24 continuously for a few years.
That's high compared to the general public, but not outrageous for here.

For the more cynical among us, I did recently cross 500k UR across personal and business. (Again, I've been saving up for a redemption.) Maybe high balances do prompt a review?

I did max out the 5x category on a Cash for 2018, but that was done by Nov, so I don't think that's it. They never seemed to care, and, I think they do not, by itself.

I think what did me in was letting my CSP (my highest CL card with them) post with about 60% of its limit 6 months in a row.(paid in full each month). I mean, they were fine with it for a couple months, so I figured I was good to go. But apparently something made someone look at my account and they didn't like what they saw.

I do have multiple checking accounts and have used more than one of them to pay off Chase cards, It's possible that's what triggered a review.

That's about all I want to say for now until I get my letter. Maybe I can post more in a couple weeks.

I'm still sort of surprised to be the first shutdown report here or reddit for many months. I guess my number was up. They are still looking!

Last edited by physics; Feb 4, 19 at 8:21 pm
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Old Feb 4, 19, 8:43 pm
  #2437  
 
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I also found my Chase cards closed on Saturday. Not a good timing as I traveled to Thailand the day after. I have a checking and a savings account also which are not affected.
Tried with secure message but got a response that it's with the fraud dept and got a phone they wanted me to call during US office hours. Unfortunately that is something I can't do so I'll just wait until back in the us in a week to call them. I'll get back with more info when I have more to share.
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Old Feb 4, 19, 9:13 pm
  #2438  
 
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Originally Posted by physics View Post
Well, as predicted, I didn't get much out of Chase on the phone. At best, I got told (as expected), "a letter is coming", at worst bounced from one dept. to another to a supervisor and being told nothing, to one rep who said she couldn't see anything in my account. So I guess I wait for the letter.

I guess I'm here to say if it can happen to me, it can happen to anyone (who's trying at all).

No shady stuff with UR (I've been saving up and haven't even redeemed any for a couple years).
I've been a Chase customer for a very long time (off & on for prob. 25 years). How long have they been issuing United cards?
Never deposited a MO to a Chase acct.
Never cycled a CL.
No Chase mortgage.
Never used WM Bill pay.
High FICO score, always paid Chase (& others) on time in full.
Last Chase card was over 8 mo. ago. 6 open. I think 6 since then from other banks. About 18/24, and have been over 5/24 continuously for a few years.
That's high compared to the general public, but not outrageous for here.

For the more cynical among us, I did recently cross 500k UR across personal and business. (Again, I've been saving up for a redemption.) Maybe high balances do prompt a review?

I did max out the 5x category on a Cash for 2018, but that was done by Nov, so I don't think that's it. They never seemed to care, and, I think they do not, by itself.

I think what did me in was letting my CSP (my highest CL card with them) post with about 60% of its limit 6 months in a row.(paid in full each month). I mean, they were fine with it for a couple months, so I figured I was good to go. But apparently something made someone look at my account and they didn't like what they saw.

I do have multiple checking accounts and have used more than one of them to pay off Chase cards, It's possible that's what triggered a review.

That's about all I want to say for now until I get my letter. Maybe I can post more in a couple weeks.

I'm still sort of surprised to be the first shutdown report here or reddit for many months. I guess my number was up. They are still looking!
There’s no way Chase closed your accounts because you used 60% of your credit limit and then paid it off.
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Old Feb 5, 19, 6:46 am
  #2439  
 
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Originally Posted by joe_miami View Post
There’s no way Chase closed your accounts because you used 60% of your credit limit and then paid it off.
Maybe it was that plus 18/24?

I mean, opening 18 credit card accounts in 2 years is extraordinary. Yes, other people have done it, and it might even be common among a small group of FTers. But combined with anything else that looks suspicious, it might cross a threshold.
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Old Feb 5, 19, 7:12 am
  #2440  
 
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Originally Posted by snic View Post
Maybe it was that plus 18/24?

I mean, opening 18 credit card accounts in 2 years is extraordinary. Yes, other people have done it, and it might even be common among a small group of FTers. But combined with anything else that looks suspicious, it might cross a threshold.
There’s often more to the shutdown stories than get posted here, but of the items mentioned, the 18/24 is far, far more likely to have caused the shutdown than using 60% of the CL and then paying it in full. Banks want people using the CL, or else they’d reduce it.
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Old Feb 5, 19, 11:26 am
  #2441  
 
Join Date: Jun 2002
Location: California USA
Posts: 518
Originally Posted by FlugE View Post
I also found my Chase cards closed on Saturday. Not a good timing as I traveled to Thailand the day after. I have a checking and a savings account also which are not affected.
Tried with secure message but got a response that it's with the fraud dept and got a phone they wanted me to call during US office hours. Unfortunately that is something I can't do so I'll just wait until back in the us in a week to call them. I'll get back with more info when I have more to share.
I think in your case they shut your account down because of a actual/potential fraud issue. Did you use your cards overseas?
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Old Feb 5, 19, 11:33 am
  #2442  
 
Join Date: Jun 2002
Location: California USA
Posts: 518
Originally Posted by physics View Post
Well, as predicted, I didn't get much out of Chase on the phone. At best, I got told (as expected), "a letter is coming", at worst bounced from one dept. to another to a supervisor and being told nothing, to one rep who said she couldn't see anything in my account. So I guess I wait for the letter.

I guess I'm here to say if it can happen to me, it can happen to anyone (who's trying at all).

No shady stuff with UR (I've been saving up and haven't even redeemed any for a couple years).
I've been a Chase customer for a very long time (off & on for prob. 25 years). How long have they been issuing United cards?
Never deposited a MO to a Chase acct.
Never cycled a CL.
No Chase mortgage.
Never used WM Bill pay.
High FICO score, always paid Chase (& others) on time in full.
Last Chase card was over 8 mo. ago. 6 open. I think 6 since then from other banks. About 18/24, and have been over 5/24 continuously for a few years.
That's high compared to the general public, but not outrageous for here.

For the more cynical among us, I did recently cross 500k UR across personal and business. (Again, I've been saving up for a redemption.) Maybe high balances do prompt a review?

I did max out the 5x category on a Cash for 2018, but that was done by Nov, so I don't think that's it. They never seemed to care, and, I think they do not, by itself.

I think what did me in was letting my CSP (my highest CL card with them) post with about 60% of its limit 6 months in a row.(paid in full each month). I mean, they were fine with it for a couple months, so I figured I was good to go. But apparently something made someone look at my account and they didn't like what they saw.

I do have multiple checking accounts and have used more than one of them to pay off Chase cards, It's possible that's what triggered a review.

That's about all I want to say for now until I get my letter. Maybe I can post more in a couple weeks.

I'm still sort of surprised to be the first shutdown report here or reddit for many months. I guess my number was up. They are still looking!
It would be interesting to see what the letter states for the reasons for the closure.

My gut says 18/24 was the main reason. Questions, How many card accounts have you opened since you opened your last Chase Account? Of the 18 accounts you opened in the last 24 months, how many were opened in the last 6 months to a year?
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Old Feb 5, 19, 11:44 am
  #2443  
 
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Originally Posted by physics View Post
I think what did me in was letting my CSP (my highest CL card with them) post with about 60% of its limit 6 months in a row.(paid in full each month). I mean, they were fine with it for a couple months, so I figured I was good to go. But apparently something made someone look at my account and they didn't like what they saw.
How much was your CSP CL? And what is your stated income? During the 6 months in a row, what % of income did you charge across all cards?
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Old Feb 5, 19, 1:51 pm
  #2444  
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Originally Posted by joe_miami View Post

There’s no way Chase closed your accounts because you used 60% of your credit limit and then paid it off.


I would not be so sure about that. While not Chase, Barclays definitely isn't so considerate.

No, banks do not want you to use up your large CL on a constant basis, even if you pay in full every statement cycle.

Banks dont treat all CLs, size big or small, equally. It is all about risk models.

While the banks extend CLs, they definitely dont want you to use a good portion of it month after month, if the CL is a sizable amount. Ironically they dont care much if it is only a few thousands even you cycle it - because high CLs mean high exposure on the risk scale, far more so than a below 5K CL.

Originally Posted by snic View Post
Maybe it was that plus 18/24?

I mean, opening 18 credit card accounts in 2 years is extraordinary. Yes, other people have done it, and it might even be common among a small group of FTers. But combined with anything else that looks suspicious, it might cross a threshold.
Agree.

In the last couple years, yes, this can be a factor especially coupled with high utilization ratio on a high CL. It can be viewed the cardholder is in some sort of desperate need for unsecured credit.

My feeling is, OP has summed up the most likely factors that led to the eventual closure, except the 500K UR balance. Given Chase has several billions worth of outstanding UR pts, I doubt 500K would be a factor as this is just $5K, a drop in the billions bucket. OP also said he has been saving the UR pts so 500K over several years is not unusual.

Over 30 to 40% utilization of a large CL month after month even the balance is paid off on time never incur any late payment or interest charges, would still be a red flag to trip wire. Others may disagree but this is the model I would go by.
In fact I suspect if the outstanding is paid down midcycle, but never cause recycling of the CL, may prevent the account being flagged versus letting the statement closed at 60% utilization, for months on end.
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Last edited by Happy; Feb 5, 19 at 2:02 pm
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Old Feb 5, 19, 2:41 pm
  #2445  
 
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Originally Posted by Happy View Post
While the banks extend CLs, they definitely dont want you to use a good portion of it month after month, if the CL is a sizable amount. ...
According to whom?
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