Go Back  FlyerTalk Forums > Miles&Points > Credit, Debit and Prepaid Card Programs > Chase | Ultimate Rewards
Reload this Page >

Chase closed my credit card account(s) [Consolidated]

Chase closed my credit card account(s) [Consolidated]

    Hide Wikipost
Old Dec 23, 18, 4:22 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: liw5215
Wiki Link
If you feel your account has been unfairly closed, consider filing a complaint with the Consumer Protection Financial Bureau:
CFPB's complaint form: http://www.consumerfinance.gov/complaint/

When someone reports an account closure here, a lot of the same questions get asked. It might be useful to answer some questions in advance. This could help figure out what happened or how to proceed:
  1. Did you transfer UR points to someone with a different address? Different last name?
  2. Did you sell UR points to someone?
  3. Approximately what percentage of your charges earned less than 5x points in the past 12 months?
  4. Did a Chase or non-Chase bank recently close one of your credit cards?
  5. Are you using up a large percentage of your credit line on all Chase and non-Chase credit cards?
  6. Is your total credit line with Chase much higher than with other banks?
  7. Did you apply for many credit cards or other forms of credit in the past 2 months? ("Many" may be hard to define.)
  8. If you have a Chase checking account how much did you typically deposit in money orders per month, if any?
  9. Did you recently start spending a lot more with Chase than in typical months?
  10. Is your monthly balance frequently close to your credit limit?
  11. Approximately what percentage of spending was on gift cards this year?
  12. How much of your bill do you typically pay using WM or KMart bill payment if any?
  13. Do you have a Chase mortgage or other account that might be profitable to Chase?
  14. Has your credit score or credit profile changed recently? As in: significantly more debt, more open credit lines, or a large drop in your credit score?
Related threads: 2013.1 2013.4 2013.9 2013.12 2014.6
http://www.flyertalk.com/forum/chase...ta-points.html

On 1/4/15, LivelyFL noted that 34 posts have referenced account closures (updated 1/25/15):
1, 55, 80, 108, 117, 129, 146, 165, 182, 212, 221, 222, 232, 235, 262, 272, 281, 326, 364, 410, 411, 428, 475, 477, 482, 513, 552, 586, 620, 648, 656, 662, 714, 718, 784 and 815.

Mortgasm provided more detail as follows:

001 - moarmiles little explaination - 'inconsistent spending'
055 - brettskyg chase gift cards tiny ms
080 - Artemk checking chase gift card, tiny MS, international wires, wall-mart BP
108 - TTnc4me (105 actually) no info
117 - rodsren
129 - Kybosh chase gift card checking
146 - mintcilantro - checking 6k/month MS, BB payments from another ss#, some MO/AP, 7new cards in 90days, short cycling
165 - newcomr - checking
182 - thehawk75 - heavy MSw/other banks,
212 - LRD - 2x spend of 20k /month (on two cards), checking
221 - iceman 77_7, no info
222 - jk2 no info
232 - hitman1420 checking , heavy MS activity (no number)
235 - clearlyanewb checking, MS activity (10k AGC and more), light credit history, 10 recent inquiries
262 - brc01 - shortcycling, some MS (18k/month over a few cards), 1
272 - rambo - 70% MS on 5 cards, WM BP of 16k/month on 5 cards
281 - prestonv - heavy MS - 20k/month on multiple chase cards, heavy WMBP (ink stayed open)
326 - pacupgo - false alarm, no shutdown
364 - edh101985 - tiny MS (bonus only) , 4 chase cards in 6 months,
410 - msetr - lots of freedom/ink ms
411 - standaman360 - international wires (business), million dollar balances,
428 - queensgambit - gambling transactions, UR point transfer from SO, 5 chase apps 3 new chase cc in 45 days, Blogger points coach
475 - dogloverjb - checking, international wires,
477 - ftomasz - 14 inquiries in 8 months, 5 chase, minimal MS, rapid upswing in credit, paying from multiple accounts
482 - liw5215 - Heavy MS, re-entered after 13 months
513 - thegasguru - checking, $3k/month MO to checking, NO MS, AP,
552 - LAXtoWorld - 3 cards in 30 days
586 - adavydov7 checking, $1k APs,
648 - CMHFlyerOH - checking, MO, 3k gift cards
656 - I can see for miles - Maxed UR 5x rewards on Freedom and Ink cards. Chased closed all accounts. Was approved for Ritz Carlton card 14 months later and did nothing unusual with it, other than lower CL from 30K to 10K to free up CL for possible approvals. Two subsequent Chase apps (Chase Ink and Marriott Rewards), on separate dates 3+ months later, were declined for a "previous unsatisfactory relationship ..."
662 - frogdog51 - Chase VGCs (Reapproved in 12 months)
677 - Subdawg - closed for piggybacking
714 - Mamibear - 'abuse' redcard MS
718 - maxswanson - MS, 11 chase cards, traded UR, (reapproved after 12 months)
752 - peaser - "reputational risk" associated with the business (decision reversed later)
757 - uncommonsensical checking, 3 Cashier's Check deposits with quick w/d (the w/d were to pay CHASE credit cards! ridiculous 'loss prevention' dept. gods). All CC's closed 2 days later. Tried EX Office- they seem to have zero power once the Mullah in loss prevention has issued a fatwa (my guess: some 27 year old with a god complex).
762 - knopfler - checking closed (all credit cards closed in both mine and Mrs. Knopflers accounts about three weeks after checking closure)
771 - milemonkey - 'reputational Risk" connected to Attorney General lawsuit
784 - unstable one: 2 cash deposits over 10k to chase checking
815 - dukerau - one time UR point sale, 77% spending is 5x,
Print Wikipost

Reply

Old Jul 4, 18, 11:34 am
  #2191  
 
Join Date: Jul 2018
Programs: AA, Hyatt, HIlton
Posts: 10
Weird thing is the shutdown occurred after the dispute but they bring up the WaMu account from 2003. This is 2018 for g**sakes
mafiaa is offline  
Reply With Quote
Old Jul 4, 18, 11:36 am
  #2192  
 
Join Date: Oct 2017
Location: Miami, Florida
Programs: UA Gold, Hyatt Globalist, Hilton Gold, IHG Spire
Posts: 2,938
Originally Posted by mafiaa View Post
Weird thing is the shutdown occurred after the dispute but they bring up the WaMu account from 2003. This is 2018 for g**sakes
How big was the disputed charge?
joe_miami is offline  
Reply With Quote
Old Jul 4, 18, 12:11 pm
  #2193  
mia
FlyerTalk Evangelist, Moderator: American Express, Citi, Diners Club, Signatures
 
Join Date: Jun 2003
Location: Miami & London
Programs: AA & Marriott Perpetual Platinum; HH Gold
Posts: 37,947
Originally Posted by mafiaa View Post
....a WaMu account from 2003 was closed out.....
Does this mean you closed the account, or was it closed by the bank?
mia is online now  
Reply With Quote
Old Jul 4, 18, 1:13 pm
  #2194  
 
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.8MM, Marriott PLT, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 9,814
Originally Posted by mia View Post
Does this mean you closed the account, or was it closed by the bank?
I don't believe that is important.

The WaMu account was shut down in 2003. WaMu failed in 2008. The Amazon account has been opened for 5 years. So if Chase indeed used WaMu account as an excuse for the blacklist, the account should not be opened around 2013.

Nevertheless, the account was active for 5 years without incidents until a chargeback was filed.

You see what I am saying?
garykung is offline  
Reply With Quote
Old Jul 4, 18, 1:35 pm
  #2195  
RNE
 
Join Date: Sep 2005
Location: AKC
Programs: UA Electrum, Crown&Anchor Diamond, CaptainsCircle Platinum
Posts: 7,882
Originally Posted by mafiaa View Post
I am telling you. I didn't have any other inquiries because I am not a frequent churner. I just had that single Amazon card and was using it for everything. My charge dispute most likely triggered the shutdown because the next day after they gave me credit ,the account shut down. After prying for reasons from EO, they told me it's because a WaMu account from 2003 was closed out. I think this was an absurd reason and just a cover up to let me know I wasn't a profitable customer. I always earned hundreds of dollars annually for amazon points and never paid interest on the card. I think they are approving pretty much everyone for the new Hyatt card. When I saw that it was a cobranded card, I figured they may let me in because I didn't really do anything wrong.
Has it been asked and answered what the product in dispute was and its cost?
RNE is online now  
Reply With Quote
Old Jul 4, 18, 1:39 pm
  #2196  
 
Join Date: Jul 2018
Programs: AA, Hyatt, HIlton
Posts: 10
it was for popcorn at a movie theatre $9
mafiaa is offline  
Reply With Quote
Old Jul 4, 18, 1:48 pm
  #2197  
 
Join Date: Jul 2011
Location: Tri State Area
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 1,667
Originally Posted by garykung View Post
I don't believe that is important.

The WaMu account was shut down in 2003. WaMu failed in 2008. The Amazon account has been opened for 5 years. So if Chase indeed used WaMu account as an excuse for the blacklist, the account should not be opened around 2013.

Nevertheless, the account was active for 5 years without incidents until a chargeback was filed.

You see what I am saying?
It is important as an account closed by the issuer is a red flag. An account closed by yourself is a non issue. And "Washington Mutual failed in 2008" has nothing to do with anything.

The plot thickens .... what was the account shut down for?
blitzen is online now  
Reply With Quote
Old Jul 4, 18, 2:11 pm
  #2198  
 
Join Date: Jul 2018
Programs: AA, Hyatt, HIlton
Posts: 10
The WaMu account I forgot about after the collapse. I don't think it had much money in there. I didn't care for and Chase never contacted me about the account when they took over WaMu. So I assumed it just got lost in space.
mafiaa is offline  
Reply With Quote
Old Jul 4, 18, 2:19 pm
  #2199  
 
Join Date: Aug 2009
Location: ZOA, SFO, HKG
Programs: UA 1K 0.8MM, Marriott PLT, HHonors Gold, Hertz PC, SBux Gold, TSA Pre✓
Posts: 9,814
Originally Posted by blitzen View Post
It is important as an account closed by the issuer is a red flag. An account closed by yourself is a non issue. And "Washington Mutual failed in 2008" has nothing to do with anything.
It does actually.

Taking OP's wording as the whole, the account closure was an action during the WaMu era, but not Chase. Chase simply had WaMu's customer record as WaMu's buyer through FDIC (Note - Chase did not take over WaMu). So any actions taken by WaMu was a WaMu issue, rather than Chase.

Also - if Chase claimed the 2003 closure was the reason for the current closure, then Chase should and was well aware of the 2003 closure when OP applied the account in 2013. Still Chase decided to open the account to OP and the account stayed active for 5 years. There is a genuine question that whether the WaMu closure is really the cause.
garykung is offline  
Reply With Quote
Old Jul 4, 18, 2:31 pm
  #2200  
 
Join Date: Jul 2018
Programs: AA, Hyatt, HIlton
Posts: 10
Originally Posted by garykung View Post
It does actually.

Taking OP's wording as the whole, the account closure was an action during the WaMu era, but not Chase. Chase simply had WaMu's customer record as WaMu's buyer through FDIC (Note - Chase did not take over WaMu). So any actions taken by WaMu was a WaMu issue, rather than Chase.

Also - if Chase claimed the 2003 closure was the reason for the current closure, then Chase should and was well aware of the 2003 closure when OP applied the account in 2013. Still Chase decided to open the account to OP and the account stayed active for 5 years. There is a genuine question that whether the WaMu closure is really the cause.
I honestly think Chase just tried to close the card because after their annual review or whatever, they wanted to axe some unprofitable customers.
mafiaa is offline  
Reply With Quote
Old Jul 4, 18, 3:03 pm
  #2201  
 
Join Date: Jul 2011
Location: Tri State Area
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 1,667
Originally Posted by garykung View Post
It does actually.

Taking OP's wording as the whole, the account closure was an action during the WaMu era, but not Chase. Chase simply had WaMu's customer record as WaMu's buyer through FDIC (Note - Chase did not take over WaMu). So any actions taken by WaMu was a WaMu issue, rather than Chase.

Also - if Chase claimed the 2003 closure was the reason for the current closure, then Chase should and was well aware of the 2003 closure when OP applied the account in 2013. Still Chase decided to open the account to OP and the account stayed active for 5 years. There is a genuine question that whether the WaMu closure is really the cause.
you lost me here. Closed in 2003 and bank ceased to exist 2008 > it is still in the credit record as closed by issuer what happened 2004+ is unrelated to the closed account
blitzen is online now  
Reply With Quote
Old Jul 4, 18, 3:06 pm
  #2202  
 
Join Date: Jul 2011
Location: Tri State Area
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 1,667
Originally Posted by mafiaa View Post
The WaMu account I forgot about after the collapse. I don't think it had much money in there. I didn't care for and Chase never contacted me about the account when they took over WaMu. So I assumed it just got lost in space.
??? You said it was closed by WaMu ... are you talking about a checking/savings account? And why would a bank close that and if they did you would you think there might have been money in there 5 years later.

there is a lot that Chase knows but we donít in this case as something seems to be missing here
blitzen is online now  
Reply With Quote
Old Jul 4, 18, 4:03 pm
  #2203  
 
Join Date: Sep 2013
Posts: 89
Originally Posted by joe_miami View Post
The problem is that your definition of "negative" is simply incorrect. Utilization under 20% isn't at all a "negative," and even if the OP had a mortgage and/or car loan on the reports, that would only provide a ~30-point FICO bump, which would bring him to the 760s. That's still low for someone with a ~10-year credit history and no delinquencies.

This idea that utilization should be 1% to 3% is a myth. There's little point in having credit cards if people have to rush to pay them before the statement even cuts for fear of a "high utilization" shutdown at less than 20% of available credit. If banks actually operated like this, they would be more conservative with credit lines in the first place.

The OP said he's an AU on someone else's card. Maybe that person is maxing out the credit limit? If so, that could cause a FICO drop.
Lack of mortgage or car loan. 3 year history. Utlization going up. Might even be some cycling. New accounts Smells like a break-out to Chase.
atomicfront is offline  
Reply With Quote
Old Jul 4, 18, 4:24 pm
  #2204  
 
Join Date: Sep 2013
Posts: 89
Originally Posted by StartinSanDiego View Post
If I understand correctly, Davidlhanson was NOT shut down, in spite of charging $25K in airline purchases within 30ish days of opening his CSR. If I read it right, his post was illustrating that large purchases can be made without flagging the account for closures. In his case, this means a long and excellent track record with Chase. He's new to FT and the Chase forum, and so might not realize how differently the banks may view the same behavior from an established vs. new customer and the extreme relevance of a fat credit profile.
Did I miss something?
They have formulas for breakouts. I am guessing if you are charging 25k in airline tickets you have extremely high income. Probably a mortgage history and auto loan history. Decades of credit history. Not a risk.
atomicfront is offline  
Reply With Quote
Old Jul 4, 18, 5:59 pm
  #2205  
RNE
 
Join Date: Sep 2005
Location: AKC
Programs: UA Electrum, Crown&Anchor Diamond, CaptainsCircle Platinum
Posts: 7,882
Originally Posted by garykung View Post
Also - if Chase claimed the 2003 closure was the reason for the current closure, then Chase should and was well aware of the 2003 closure when OP applied the account in 2013. Still Chase decided to open the account to OP...
Chase was not necessarily aware of the closure at account opening. Might not have spotted it before now. Still, I'm with those who think that 2003 closure is an excuse at best. Something else triggered the shutdown, methinks. Also, is OP serious about the popcorn quip? Or pulling our legs?
RNE is online now  
Reply With Quote

Thread Tools
Search this Thread