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Chase closed my credit card account(s) [Consolidated]

Chase closed my credit card account(s) [Consolidated]

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Old Dec 23, 18, 4:22 am   -   Wikipost
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If you feel your account has been unfairly closed, consider filing a complaint with the Consumer Protection Financial Bureau:
CFPB's complaint form: http://www.consumerfinance.gov/complaint/

When someone reports an account closure here, a lot of the same questions get asked. It might be useful to answer some questions in advance. This could help figure out what happened or how to proceed:
  1. Did you transfer UR points to someone with a different address? Different last name?
  2. Did you sell UR points to someone?
  3. Approximately what percentage of your charges earned less than 5x points in the past 12 months?
  4. Did a Chase or non-Chase bank recently close one of your credit cards?
  5. Are you using up a large percentage of your credit line on all Chase and non-Chase credit cards?
  6. Is your total credit line with Chase much higher than with other banks?
  7. Did you apply for many credit cards or other forms of credit in the past 2 months? ("Many" may be hard to define.)
  8. If you have a Chase checking account how much did you typically deposit in money orders per month, if any?
  9. Did you recently start spending a lot more with Chase than in typical months?
  10. Is your monthly balance frequently close to your credit limit?
  11. Approximately what percentage of spending was on gift cards this year?
  12. How much of your bill do you typically pay using WM or KMart bill payment if any?
  13. Do you have a Chase mortgage or other account that might be profitable to Chase?
  14. Has your credit score or credit profile changed recently? As in: significantly more debt, more open credit lines, or a large drop in your credit score?
Related threads: 2013.1 2013.4 2013.9 2013.12 2014.6
http://www.flyertalk.com/forum/chase...ta-points.html

On 1/4/15, LivelyFL noted that 34 posts have referenced account closures (updated 1/25/15):
1, 55, 80, 108, 117, 129, 146, 165, 182, 212, 221, 222, 232, 235, 262, 272, 281, 326, 364, 410, 411, 428, 475, 477, 482, 513, 552, 586, 620, 648, 656, 662, 714, 718, 784 and 815.

Mortgasm provided more detail as follows:

001 - moarmiles little explaination - 'inconsistent spending'
055 - brettskyg chase gift cards tiny ms
080 - Artemk checking chase gift card, tiny MS, international wires, wall-mart BP
108 - TTnc4me (105 actually) no info
117 - rodsren
129 - Kybosh chase gift card checking
146 - mintcilantro - checking 6k/month MS, BB payments from another ss#, some MO/AP, 7new cards in 90days, short cycling
165 - newcomr - checking
182 - thehawk75 - heavy MSw/other banks,
212 - LRD - 2x spend of 20k /month (on two cards), checking
221 - iceman 77_7, no info
222 - jk2 no info
232 - hitman1420 checking , heavy MS activity (no number)
235 - clearlyanewb checking, MS activity (10k AGC and more), light credit history, 10 recent inquiries
262 - brc01 - shortcycling, some MS (18k/month over a few cards), 1
272 - rambo - 70% MS on 5 cards, WM BP of 16k/month on 5 cards
281 - prestonv - heavy MS - 20k/month on multiple chase cards, heavy WMBP (ink stayed open)
326 - pacupgo - false alarm, no shutdown
364 - edh101985 - tiny MS (bonus only) , 4 chase cards in 6 months,
410 - msetr - lots of freedom/ink ms
411 - standaman360 - international wires (business), million dollar balances,
428 - queensgambit - gambling transactions, UR point transfer from SO, 5 chase apps 3 new chase cc in 45 days, Blogger points coach
475 - dogloverjb - checking, international wires,
477 - ftomasz - 14 inquiries in 8 months, 5 chase, minimal MS, rapid upswing in credit, paying from multiple accounts
482 - liw5215 - Heavy MS, re-entered after 13 months
513 - thegasguru - checking, $3k/month MO to checking, NO MS, AP,
552 - LAXtoWorld - 3 cards in 30 days
586 - adavydov7 checking, $1k APs,
648 - CMHFlyerOH - checking, MO, 3k gift cards
656 - I can see for miles - Maxed UR 5x rewards on Freedom and Ink cards. Chased closed all accounts. Was approved for Ritz Carlton card 14 months later and did nothing unusual with it, other than lower CL from 30K to 10K to free up CL for possible approvals. Two subsequent Chase apps (Chase Ink and Marriott Rewards), on separate dates 3+ months later, were declined for a "previous unsatisfactory relationship ..."
662 - frogdog51 - Chase VGCs (Reapproved in 12 months)
677 - Subdawg - closed for piggybacking
714 - Mamibear - 'abuse' redcard MS
718 - maxswanson - MS, 11 chase cards, traded UR, (reapproved after 12 months)
752 - peaser - "reputational risk" associated with the business (decision reversed later)
757 - uncommonsensical checking, 3 Cashier's Check deposits with quick w/d (the w/d were to pay CHASE credit cards! ridiculous 'loss prevention' dept. gods). All CC's closed 2 days later. Tried EX Office- they seem to have zero power once the Mullah in loss prevention has issued a fatwa (my guess: some 27 year old with a god complex).
762 - knopfler - checking closed (all credit cards closed in both mine and Mrs. Knopflers accounts about three weeks after checking closure)
771 - milemonkey - 'reputational Risk" connected to Attorney General lawsuit
784 - unstable one: 2 cash deposits over 10k to chase checking
815 - dukerau - one time UR point sale, 77% spending is 5x,
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Old Jun 25, 18, 6:42 pm
  #2131  
 
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Originally Posted by Diplomatico View Post
I plan to do this with my Chase Marriott Business card - I'm going to cancel it after the anniversary free night posts in my account. The free night is part of the initial offer; as far as I am aware, nowhere does Chase state that you must pay another annual fee to retain the anniversary free night. If anything, it's Chase that is "gaming" the customer - by timing the free night at the anniversary date, they are banking on the fact that people will pay another annual fee.
LOL. You can't be serious.
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Old Jun 25, 18, 6:53 pm
  #2132  
 
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Originally Posted by joe_miami View Post
LOL. You can't be serious.
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Old Jun 25, 18, 7:02 pm
  #2133  
 
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Originally Posted by Diplomatico View Post
I plan to do this with my Chase Marriott Business card - I'm going to cancel it after the anniversary free night posts in my account. The free night is part of the initial offer; as far as I am aware, nowhere does Chase state that you must pay another annual fee to retain the anniversary free night. If anything, it's Chase that is "gaming" the customer - by timing the free night at the anniversary date, they are banking on the fact that people will pay another annual fee.

(I crack myself up - Chase, "banking on the fact", self high five.)

I didn't paid an AF the first year on my Marriott business. My feeling is that the points are the first year bonus for the spend and then the free night every year is for the AF. Those are games I don't play, too easy to get free nights other ways.......like the crazy AA churn.
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Old Jun 25, 18, 7:11 pm
  #2134  
 
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Originally Posted by flyer4512 View Post
I didn't paid an AF the first year on my Marriott business. My feeling is that the points are the first year bonus for the spend and then the free night every year is for the AF. Those are games I don't play, too easy to get free nights other ways.......like the crazy AA churn.
I did, unfortunately.

To get the discussion back on topic, the shutdowns don't seem to be associated with people cancelling cards after a year. Pretty well documented on this thread and on other forums as to what contributes to the shutdowns. Cheers!
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Last edited by mia; Jun 26, 18 at 6:11 am Reason: Formatting
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Old Jun 26, 18, 5:23 pm
  #2135  
 
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Originally Posted by pallhedge View Post
It turns out that OP has been pretty cryptic. I made my earlier comment based on OP's original claim on Reddit that both open cards had "credit limits of $5000 or so." Later, OP posted on Reddit and here that it was less than $7k combined. OP has also posted on Reddit that they and their SO have not paid an AF for the Ritz card since they got them. As it turns out, @Happy was spot on.
n.
OP here - yes its the ritz blogger touted trick scenario. I'm skeptical that is the case for shutdown.

The letter received from Chase explicitly states the reason for shutdown is "too many recent accounts" (which I do have from other banks).
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Old Jun 26, 18, 8:38 pm
  #2136  
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Originally Posted by nomiiiii View Post
OP here - yes its the ritz blogger touted trick scenario. I'm skeptical that is the case for shutdown.

The letter received from Chase explicitly states the reason for shutdown is "too many recent accounts" (which I do have from other banks).
You dont really think Chase would tell you the real reason(s) they shut you down other than the most obvious and most generic one?

There are previous DPs on shut downs having the cheap Ritz card trick to avoid paying AF when the posters dont have anything nearly close to your lol/24. The cheap Ritz trick has been speculated to be a shut down factor, has been for many months. IIRC the first time I read about it was last year and I was surprised how aggressive some can be, trying to squeeze everything.
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Old Jun 26, 18, 9:06 pm
  #2137  
 
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Originally Posted by Happy View Post
You dont really think Chase would tell you the real reason(s) they shut you down other than the most obvious and most generic one?

There are previous DPs on shut downs having the cheap Ritz card trick to avoid paying AF when the posters dont have anything nearly close to your lol/24. The cheap Ritz trick has been speculated to be a shut down factor, has been for many months. IIRC the first time I read about it was last year and I was surprised how aggressive some can be, trying to squeeze everything.
I don't think its a reason because it would seem to be a pretty strange thing to put in their code-base or their review process. Having a lower limit, even if its on a premium card, isn't a bust-out risk (which I personally think is what's causing this).

But well, we can't definitively know so its all speculation. My personal speculation is that its because of what chase said it is (too many recent accounts), vs some lower credit limit on ritz.
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Old Jun 27, 18, 1:20 am
  #2138  
 
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Originally Posted by mia View Post
That rules out some possibilities. At this point it sounds similar (not identical) to recent shutdowns that seem to be algorithm driven, some of which have been reversed when people looked at the accounts. I would just wait for the letter.
letter came back as ""After careful consideration, we closed your credit card account because our affiliate is ending its banking relationship with you.""
seems like some kind of rare shutdown imo.

TL;DR CIP shut down. Personal cards are still okay.
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Old Jun 27, 18, 1:24 am
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Originally Posted by nomiiiii View Post
I don't think its a reason because it would seem to be a pretty strange thing to put in their code-base or their review process. Having a lower limit, even if its on a premium card, isn't a bust-out risk (which I personally think is what's causing this).
It's not "strange" at all. People using the Ritz trick are absolutely begging to be shut down.

Originally Posted by BuBu4 View Post
letter came back as ""After careful consideration, we closed your credit card account because our affiliate is ending its banking relationship with you.""
seems like some kind of rare shutdown imo.

TL;DR CIP shut down. Personal cards are still okay.
Based on many other reports, the personal cards are likely to be closed soon, too.
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Old Jun 27, 18, 7:08 am
  #2140  
 
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Originally Posted by nomiiiii View Post
OP here - yes its the ritz blogger touted trick scenario. I'm skeptical that is the case for shutdown.

The letter received from Chase explicitly states the reason for shutdown is "too many recent accounts" (which I do have from other banks).
One of the frustrating things about this thread in particular is the missing details when people come here to post their stories. Very often it starts with "Chase closed my accounts even though I did nothing wrong..." and eventually leads to "Well, yeah, I did this, this and this..." which are obvious reasons for being shut down.

You didn't mention the IHG application on this thread--that's a big detail to leave out. I agree that the Ritz trick was probably at most a small contributing factor in your case, but it should have been mentioned too. If we're going to crowdsource info in threads like this, lay it all out there and let history decide why you got shut down. Leaving out details because you don't think they matter isn't helpful.
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Old Jun 27, 18, 8:44 am
  #2141  
 
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Agreed .... as many details as possible would be nice. And what seems to trigger a lot of shut downs > a new application ..... either that or something "wrong" was found MS, fraud.

My guess you would have been fine without the new Chase App even if you would have opened 3 more citi accounts
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Old Jun 27, 18, 9:26 am
  #2142  
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Intentionally lowering your credit line to avoid the annual fee will most likely lead to a shutdown as well.
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Old Jun 27, 18, 9:38 am
  #2143  
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Originally Posted by vh_bu98 View Post
... lowering your credit line to avoid the annual fee will most likely lead to a shutdown as well.
Where is the evidence for this claim? Many people, going back the previous version of the Ritz Carlton card, took advantage of Chase's incorrect interpretation of the rule, and I do not recall any report of a closure that Chase attributed to this choice.
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Old Jun 27, 18, 9:50 am
  #2144  
 
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Originally Posted by pallhedge View Post
One of the frustrating things about this thread in particular is the missing details when people come here to post their stories. Very often it starts with "Chase closed my accounts even though I did nothing wrong..." and eventually leads to "Well, yeah, I did this, this and this..." which are obvious reasons for being shut down.

You didn't mention the IHG application on this thread--that's a big detail to leave out. I agree that the Ritz trick was probably at most a small contributing factor in your case, but it should have been mentioned too. If we're going to crowdsource info in threads like this, lay it all out there and let history decide why you got shut down. Leaving out details because you don't think they matter isn't helpful.
I didn't give all the details because I clearly mentioned that I gave more details in the reddit megathread. It wasn't because I was trying to hide something or whatever, just laziness. Crowdsourcing of info is happening there much better. Here is mostly discussion.

In the reddit megathread I clearly say that the IHG application was the trigger. Note that my SO did get shutdown 4-5 days after me, and for him there were no applications, the only trigger is that I was shutdown and he's an auth user on my cards. Again, more details in reddit thread.
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Old Jun 27, 18, 10:30 am
  #2145  
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Originally Posted by mia View Post
Where is the evidence for this claim? Many people, going back the previous version of the Ritz Carlton card, took advantage of Chase's incorrect interpretation of the rule, and I do not recall any report of a closure that Chase attributed to this choice.
As many have already said, a bank will not give you the exact reason but a more generalize one. Avoiding the AF falls under unsatisfactory relationship. In your case, they decided to go with too many accounts open. Keep in mind that many people get deny a card for opening too many accounts, but a full shutdown involves more than that.
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