Go Back  FlyerTalk Forums > Miles&Points > Credit, Debit and Prepaid Card Programs > Chase | Ultimate Rewards
Reload this Page >

Chase closed my credit card account(s) [Consolidated]

Chase closed my credit card account(s) [Consolidated]

    Hide Wikipost
Old Dec 23, 18, 4:22 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: liw5215
Wiki Link
If you feel your account has been unfairly closed, consider filing a complaint with the Consumer Protection Financial Bureau:
CFPB's complaint form: http://www.consumerfinance.gov/complaint/

When someone reports an account closure here, a lot of the same questions get asked. It might be useful to answer some questions in advance. This could help figure out what happened or how to proceed:
  1. Did you transfer UR points to someone with a different address? Different last name?
  2. Did you sell UR points to someone?
  3. Approximately what percentage of your charges earned less than 5x points in the past 12 months?
  4. Did a Chase or non-Chase bank recently close one of your credit cards?
  5. Are you using up a large percentage of your credit line on all Chase and non-Chase credit cards?
  6. Is your total credit line with Chase much higher than with other banks?
  7. Did you apply for many credit cards or other forms of credit in the past 2 months? ("Many" may be hard to define.)
  8. If you have a Chase checking account how much did you typically deposit in money orders per month, if any?
  9. Did you recently start spending a lot more with Chase than in typical months?
  10. Is your monthly balance frequently close to your credit limit?
  11. Approximately what percentage of spending was on gift cards this year?
  12. How much of your bill do you typically pay using WM or KMart bill payment if any?
  13. Do you have a Chase mortgage or other account that might be profitable to Chase?
  14. Has your credit score or credit profile changed recently? As in: significantly more debt, more open credit lines, or a large drop in your credit score?
Related threads: 2013.1 2013.4 2013.9 2013.12 2014.6
http://www.flyertalk.com/forum/chase...ta-points.html

On 1/4/15, LivelyFL noted that 34 posts have referenced account closures (updated 1/25/15):
1, 55, 80, 108, 117, 129, 146, 165, 182, 212, 221, 222, 232, 235, 262, 272, 281, 326, 364, 410, 411, 428, 475, 477, 482, 513, 552, 586, 620, 648, 656, 662, 714, 718, 784 and 815.

Mortgasm provided more detail as follows:

001 - moarmiles little explaination - 'inconsistent spending'
055 - brettskyg chase gift cards tiny ms
080 - Artemk checking chase gift card, tiny MS, international wires, wall-mart BP
108 - TTnc4me (105 actually) no info
117 - rodsren
129 - Kybosh chase gift card checking
146 - mintcilantro - checking 6k/month MS, BB payments from another ss#, some MO/AP, 7new cards in 90days, short cycling
165 - newcomr - checking
182 - thehawk75 - heavy MSw/other banks,
212 - LRD - 2x spend of 20k /month (on two cards), checking
221 - iceman 77_7, no info
222 - jk2 no info
232 - hitman1420 checking , heavy MS activity (no number)
235 - clearlyanewb checking, MS activity (10k AGC and more), light credit history, 10 recent inquiries
262 - brc01 - shortcycling, some MS (18k/month over a few cards), 1
272 - rambo - 70% MS on 5 cards, WM BP of 16k/month on 5 cards
281 - prestonv - heavy MS - 20k/month on multiple chase cards, heavy WMBP (ink stayed open)
326 - pacupgo - false alarm, no shutdown
364 - edh101985 - tiny MS (bonus only) , 4 chase cards in 6 months,
410 - msetr - lots of freedom/ink ms
411 - standaman360 - international wires (business), million dollar balances,
428 - queensgambit - gambling transactions, UR point transfer from SO, 5 chase apps 3 new chase cc in 45 days, Blogger points coach
475 - dogloverjb - checking, international wires,
477 - ftomasz - 14 inquiries in 8 months, 5 chase, minimal MS, rapid upswing in credit, paying from multiple accounts
482 - liw5215 - Heavy MS, re-entered after 13 months
513 - thegasguru - checking, $3k/month MO to checking, NO MS, AP,
552 - LAXtoWorld - 3 cards in 30 days
586 - adavydov7 checking, $1k APs,
648 - CMHFlyerOH - checking, MO, 3k gift cards
656 - I can see for miles - Maxed UR 5x rewards on Freedom and Ink cards. Chased closed all accounts. Was approved for Ritz Carlton card 14 months later and did nothing unusual with it, other than lower CL from 30K to 10K to free up CL for possible approvals. Two subsequent Chase apps (Chase Ink and Marriott Rewards), on separate dates 3+ months later, were declined for a "previous unsatisfactory relationship ..."
662 - frogdog51 - Chase VGCs (Reapproved in 12 months)
677 - Subdawg - closed for piggybacking
714 - Mamibear - 'abuse' redcard MS
718 - maxswanson - MS, 11 chase cards, traded UR, (reapproved after 12 months)
752 - peaser - "reputational risk" associated with the business (decision reversed later)
757 - uncommonsensical checking, 3 Cashier's Check deposits with quick w/d (the w/d were to pay CHASE credit cards! ridiculous 'loss prevention' dept. gods). All CC's closed 2 days later. Tried EX Office- they seem to have zero power once the Mullah in loss prevention has issued a fatwa (my guess: some 27 year old with a god complex).
762 - knopfler - checking closed (all credit cards closed in both mine and Mrs. Knopflers accounts about three weeks after checking closure)
771 - milemonkey - 'reputational Risk" connected to Attorney General lawsuit
784 - unstable one: 2 cash deposits over 10k to chase checking
815 - dukerau - one time UR point sale, 77% spending is 5x,
Print Wikipost

Reply

Old Jun 9, 18, 3:01 pm
  #2056  
 
Join Date: Sep 2011
Posts: 1,110
Originally Posted by RNE View Post
You're on the right course. Find out what they're willing to tell you and appeal the shutdown. You have nothing to lose. Thankfully, you have another bank's card.

RNE, suggesting that shutdowns are why one should always have credit cards from at least three banks.
Very good advice here (as well as in your signature).
pallhedge is offline  
Reply With Quote
Old Jun 9, 18, 4:31 pm
  #2057  
 
Join Date: Apr 2007
Posts: 1,744
Originally Posted by blitzen View Post
What rumor are you referring to?
https://www.doctorofcredit.com/rumor...oints-pooling/
https://frequentmiler.boardingarea.c...rds-transfers/
bobert24 is offline  
Reply With Quote
Old Jun 10, 18, 6:40 am
  #2058  
 
Join Date: Nov 2011
Location: Virginia
Programs: Marriott Gold, HHonors Gold, IHG Platinum
Posts: 192
Originally Posted by jinrop View Post
Chase just shut down all my accounts. Never a day late on payment. Leaving on vacation in a few weeks and my chase cards are the only cards I have other than my amex, really not sure what Im even going to do. Has anyone had any luck in getting this reversed?
You don't leave for a few weeks, that should be more than enough time to get a new card from another financial institution. Barclay's Aviator card does not charge FX fees. But get the story from the shut down department before you decide whether to get another card.
EdofFX is offline  
Reply With Quote
Old Jun 10, 18, 10:20 am
  #2059  
FlyerTalk Evangelist
 
Join Date: Jul 2003
Location: Florida
Posts: 26,872
Originally Posted by jinrop View Post
Absolutely no MS.

I have a sapphire reserve, sapphire preferred, Amazon prime, and ritz carlton card with chase. I am an authorized user on another person's sapphire preferred card if that matters.

I have an Amex Plat and a barclaycard (barclaycard only has 1000 limit and has never been used)

I recently applied for the new marriott card and the hyatt card, both declined which was a bit surprising as although my fico score isnt amazing its a bit above 700 (I have carried a balance on the card at times, although my overall credit usage is down to about 20% at the moment)
That was what triggered it. The 2 new cards did you in. Low end of FICO and history of carrying outstanding balances added to the flags generated by the system.

If you can get a human being at Chase Lending Dept you may have a chance for them to reverse the shut down which is most likely is triggered by system without any human even reviews the shut down but with the low FICO and the high end cards, in the current risk adverse model Chase is actively used, it might be an uphill battle.

You may need to get a card from another bank so your trip would not be affected, since your Barclay's card has too low a limit for the trip purpose and AMEX is NOT accepted at many smaller shops, incl many restaurants and local lodgings.

Last edited by Happy; Jun 10, 18 at 10:26 am
Happy is offline  
Reply With Quote
Old Jun 11, 18, 2:37 pm
  #2060  
 
Join Date: Oct 2017
Location: Miami, Florida
Programs: UA Gold, Hyatt Globalist, Hilton Gold, IHG Platinum
Posts: 2,754
Originally Posted by Happy View Post
You may need to get a card from another bank so your trip would not be affected, since your Barclay's card has too low a limit for the trip purpose and AMEX is NOT accepted at many smaller shops, incl many restaurants and local lodgings.
Trip or no trip, everyone should have credit cards from at least three or four issuers in case of shutdown, loss of card, fraud, etc. Cards with no annual fee are easy to find and easy to keep open.
RNE likes this.
joe_miami is offline  
Reply With Quote
Old Jun 12, 18, 6:09 pm
  #2061  
FlyerTalk Evangelist
 
Join Date: Apr 2013
Location: SFO
Programs: UA 1K 1MM; AS MVPG; Marriott Plat Premier; Hilton Diamond (Aspire); Hyatt Refugeeist
Posts: 39,101
Originally Posted by Happy View Post
That was what triggered it. The 2 new cards did you in. Low end of FICO and history of carrying outstanding balances added to the flags generated by the system.
Not so sure about that. 700+ FICO and carrying a balance (currently below 20%) would not ordinarily trigger a shutdown, even with recent new credit applications. If you carried high balances for a while, and credit score dropped below 650, it might get you a review. But carrying a balance makes you a profitable customer. If Chase shut all those customers down, they wouldn't make any money.

I'm guessing there are other factors at play here.
Kacee is offline  
Reply With Quote
Old Jun 12, 18, 7:57 pm
  #2062  
 
Join Date: Jul 2011
Location: Tri State Area
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 1,627
Originally Posted by Kacee View Post
Not so sure about that. 700+ FICO and carrying a balance (currently below 20%) would not ordinarily trigger a shutdown, even with recent new credit applications. If you carried high balances for a while, and credit score dropped below 650, it might get you a review. But carrying a balance makes you a profitable customer. If Chase shut all those customers down, they wouldn't make any money.

I'm guessing there are other factors at play here.
not that part part but the two declined apps in a row in addition to it make it a possible reason for the algorithm to kick in.
blitzen is offline  
Reply With Quote
Old Jun 12, 18, 9:13 pm
  #2063  
 
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Gold, Marriott Titanium, UA Silver, Mobile Passport Unobtanium
Posts: 4,769
Originally Posted by Kacee View Post
Not so sure about that. 700+ FICO and carrying a balance (currently below 20%) would not ordinarily trigger a shutdown, even with recent new credit applications. If you carried high balances for a while, and credit score dropped below 650, it might get you a review. But carrying a balance makes you a profitable customer. If Chase shut all those customers down, they wouldn't make any money.

I'm guessing there are other factors at play here.
Originally Posted by blitzen View Post


not that part part but the two declined apps in a row in addition to it make it a possible reason for the algorithm to kick in.
Knowing when all of the cards were obtained would shed some light as well.
Diplomatico is online now  
Reply With Quote
Old Jun 13, 18, 10:37 am
  #2064  
RNE
 
Join Date: Sep 2005
Location: AKC
Programs: UA Electrum, Crown&Anchor Diamond, CaptainsCircle Platinum
Posts: 7,868
Originally Posted by Kacee View Post
Not so sure about that. 700+ FICO and carrying a balance (currently below 20%) would not ordinarily trigger a shutdown, even with recent new credit applications. If you carried high balances for a while, and credit score dropped below 650, it might get you a review. But carrying a balance makes you a profitable customer. If Chase shut all those customers down, they wouldn't make any money.
Without casting any aspersions on the OP, a vague "700+ FICO" could be 701 (not good) and a vague "Below 20%" could be 19.9% (not good). Both conditions could prompt a review, particularly the latter. While, yes, credit card issuers like people who carry a balance, they don't like overextended borrowers. A ratio near 20% is pretty extended.

RNE, opining that good people with the best of intentions can nevertheless get into a fix and be unable to pay their bills. Banks still remember all the 2008 bankruptcies by people who had stellar credit scores.
RNE is offline  
Reply With Quote
Old Jun 13, 18, 12:15 pm
  #2065  
 
Join Date: Oct 2017
Location: Miami, Florida
Programs: UA Gold, Hyatt Globalist, Hilton Gold, IHG Platinum
Posts: 2,754
Originally Posted by RNE View Post
... and a vague "Below 20%" could be 19.9% (not good). Both conditions could prompt a review, particularly the latter. While, yes, credit card issuers like people who carry a balance, they don't like overextended borrowers. A ratio near 20% is pretty extended.

RNE, opining that good people with the best of intentions can nevertheless get into a fix and be unable to pay their bills. Banks still remember all the 2008 bankruptcies by people who had stellar credit scores.
There's no way that 20% utilization is considered "pretty extended" by banks unless the person has at least double or triple their income in available credit.
strickerj likes this.
joe_miami is offline  
Reply With Quote
Old Jun 13, 18, 1:54 pm
  #2066  
RNE
 
Join Date: Sep 2005
Location: AKC
Programs: UA Electrum, Crown&Anchor Diamond, CaptainsCircle Platinum
Posts: 7,868
Originally Posted by joe_miami View Post
There's no way that 20% utilization is considered "pretty extended" by banks...
That's what makes horse races.
RNE is offline  
Reply With Quote
Old Jun 13, 18, 2:52 pm
  #2067  
mia
FlyerTalk Evangelist, Moderator: American Express, Citi, Diners Club, Signatures
 
Join Date: Jun 2003
Location: Miami & London
Programs: AA & Marriott Perpetual Platinum; HH Gold
Posts: 37,456
Utilization is a factor in calculating FICO scores, but card delinquencies are increasing and Chase is probably testing an algorithm that looks at other factors to predict default.

It could be a simple test: customer who carries a balance tries to open more than one new line of credit. The algorithm isn't looking at rewards, only at borrowing.
RNE and strickerj like this.
mia is offline  
Reply With Quote
Old Jun 14, 18, 10:20 am
  #2068  
 
Join Date: Jan 2009
Location: LAS
Programs: Hilton Diamond, IHG Spire Ambassador, Radisson Gold, Hyatt Discoverist
Posts: 2,742
I wanted to add this data point for people who may be in my position.

I was interested in applying for the Chase BA card to get the 75,000 point bonus upon spending $10,000 (I probably won't go for the full 100,000 points).

I was worried about triggering a shut down though. I've had the BA card at least twice before. Maybe three times. I cancel before renewal, wait until 24 months after receiving the bonus, and then I apply again.

I have the Chase Hyatt card, I spend nothing on it each year, just the $75 fee to get the free night certificate.

I also have the legacy IHG select card and two months ago, I was approved for the IHG Premier card.

I also have a Chase Ink business credit card, I only spend $200 a month on it for my cell phone/cable bill to get the 5X points.

So I had three active personal cards and a business card. My online card management portfolio showed a total of 19 Chase cards, so 15 of them had been canceled (churning). 3+ years ago when I had the Chase Sapphire I used it as my primary card, but these days I only out minimum spend or bonused spend on the Chase cards.

Credit score is good, around 800 I think. I have about five other cards from other issuers. I pay off all my cards every month and when I get a new card I almost always call to have the credit limit lowered to $10,000.

Anyway, I was worried about denial and shut down when I applied for this Chase BA card. My online application got the "pending, we'll let you know" message. I was worried that if any human being looked at my history with Chase they would see churning and someone playing the minimum/bonused spend game.

Three days after I applied I saw the newly approved Chase BA card in my online portfolio with an $18,000+ credit line.
jphripjah is offline  
Reply With Quote
Old Jun 14, 18, 11:23 am
  #2069  
 
Join Date: Oct 2017
Location: Miami, Florida
Programs: UA Gold, Hyatt Globalist, Hilton Gold, IHG Platinum
Posts: 2,754
How long ago did you apply for the BA card? Shutdowns typically occur after an approval, not during the approval process.

I have to say: If Chase shut you down, I wouldn't blame them. I can't believe banks let customers abuse them to the tune of 19 cards opened and 15 cards closed.
RNE and strickerj like this.
joe_miami is offline  
Reply With Quote
Old Jun 14, 18, 12:09 pm
  #2070  
 
Join Date: Jul 2011
Location: Tri State Area
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 1,627
Originally Posted by jphripjah View Post
I wanted to add this data point for people who may be in my position.

I was interested in applying for the Chase BA card to get the 75,000 point bonus upon spending $10,000 (I probably won't go for the full 100,000 points).

I was worried about triggering a shut down though. I've had the BA card at least twice before. Maybe three times. I cancel before renewal, wait until 24 months after receiving the bonus, and then I apply again.

I have the Chase Hyatt card, I spend nothing on it each year, just the $75 fee to get the free night certificate.

I also have the legacy IHG select card and two months ago, I was approved for the IHG Premier card.

I also have a Chase Ink business credit card, I only spend $200 a month on it for my cell phone/cable bill to get the 5X points.

So I had three active personal cards and a business card. My online card management portfolio showed a total of 19 Chase cards, so 15 of them had been canceled (churning). 3+ years ago when I had the Chase Sapphire I used it as my primary card, but these days I only out minimum spend or bonused spend on the Chase cards.

Credit score is good, around 800 I think. I have about five other cards from other issuers. I pay off all my cards every month and when I get a new card I almost always call to have the credit limit lowered to $10,000.

Anyway, I was worried about denial and shut down when I applied for this Chase BA card. My online application got the "pending, we'll let you know" message. I was worried that if any human being looked at my history with Chase they would see churning and someone playing the minimum/bonused spend game.

Three days after I applied I saw the newly approved Chase BA card in my online portfolio with an $18,000+ credit line.
Just the fact that you are approved doesn't imply they won't shut you down. They approved my application and them a week or so later I was shut down (later reversed). Not that it implies you will be shut down either.
As long as banks allow (and even encourage) churning people will use this option (there is no misuse if you make sure of an option someone else freely grants you) ... the rules are getting stricter and less churnable but it is still possible to do so.
blitzen is offline  
Reply With Quote

Thread Tools
Search this Thread