May 15, 2014, 8:16 am
Last edit by: StartinSanDiego
This thread is now archived. Please follow the topic here: https://www.flyertalk.com/forum/chase-ultimate-rewards/1986148-chase-closed-my-credit-card-account-s-tales-speculation-2019-thread.html
If you feel your account has been unfairly closed, consider filing a complaint with the Consumer Protection Financial Bureau:
CFPB's complaint form: http://www.consumerfinance.gov/complaint/
When someone reports an account closure here, a lot of the same questions get asked. It might be useful to answer some questions in advance. This could help figure out what happened or how to proceed:
2013.9
2013.12 2014.6
http://www.flyertalk.com/forum/chase...ta-points.html
On 1/4/15, LivelyFL noted that 34 posts have referenced account closures (updated 1/25/15):
1, 55, 80, 108, 117, 129, 146, 165, 182, 212, 221, 222, 232, 235, 262, 272, 281, 326, 364, 410, 411, 428, 475, 477, 482, 513, 552, 586, 620, 648, 656, 662, 714, 718, 784 and 815.
Mortgasm provided more detail as follows:
001 - moarmiles little explaination - 'inconsistent spending'
055 - brettskyg chase gift cards tiny ms
080 - Artemk checking chase gift card, tiny MS, international wires, wall-mart BP
108 - TTnc4me (105 actually) no info
117 - rodsren
129 - Kybosh chase gift card checking
146 - mintcilantro - checking 6k/month MS, BB payments from another ss#, some MO/AP, 7new cards in 90days, short cycling
165 - newcomr - checking
182 - thehawk75 - heavy MSw/other banks,
212 - LRD - 2x spend of 20k /month (on two cards), checking
221 - iceman 77_7, no info
222 - jk2 no info
232 - hitman1420 checking , heavy MS activity (no number)
235 - clearlyanewb checking, MS activity (10k AGC and more), light credit history, 10 recent inquiries
262 - brc01 - shortcycling, some MS (18k/month over a few cards), 1
272 - rambo - 70% MS on 5 cards, WM BP of 16k/month on 5 cards
281 - prestonv - heavy MS - 20k/month on multiple chase cards, heavy WMBP (ink stayed open)
326 - pacupgo - false alarm, no shutdown
364 - edh101985 - tiny MS (bonus only) , 4 chase cards in 6 months,
410 - msetr - lots of freedom/ink ms
411 - standaman360 - international wires (business), million dollar balances,
428 - queensgambit - gambling transactions, UR point transfer from SO, 5 chase apps 3 new chase cc in 45 days, Blogger points coach
475 - dogloverjb - checking, international wires,
477 - ftomasz - 14 inquiries in 8 months, 5 chase, minimal MS, rapid upswing in credit, paying from multiple accounts
482 - liw5215 - Heavy MS, re-entered after 13 months
513 - thegasguru - checking, $3k/month MO to checking, NO MS, AP,
552 - LAXtoWorld - 3 cards in 30 days
586 - adavydov7 checking, $1k APs,
648 - CMHFlyerOH - checking, MO, 3k gift cards
656 - I can see for miles - Maxed UR 5x rewards on Freedom and Ink cards. Chased closed all accounts. Was approved for Ritz Carlton card 14 months later and did nothing unusual with it, other than lower CL from 30K to 10K to free up CL for possible approvals. Two subsequent Chase apps (Chase Ink and Marriott Rewards), on separate dates 3+ months later, were declined for a "previous unsatisfactory relationship ..."
662 - frogdog51 - Chase VGCs (Reapproved in 12 months)
677 - Subdawg - closed for piggybacking
714 - Mamibear - 'abuse' redcard MS
718 - maxswanson - MS, 11 chase cards, traded UR, (reapproved after 12 months)
752 - peaser - "reputational risk" associated with the business (decision reversed later)
757 - uncommonsensical checking, 3 Cashier's Check deposits with quick w/d (the w/d were to pay CHASE credit cards! ridiculous 'loss prevention' dept. gods). All CC's closed 2 days later. Tried EX Office- they seem to have zero power once the Mullah in loss prevention has issued a fatwa (my guess: some 27 year old with a god complex).
762 - knopfler - checking closed (all credit cards closed in both mine and Mrs. Knopflers accounts about three weeks after checking closure)
771 - milemonkey - 'reputational Risk" connected to Attorney General lawsuit
784 - unstable one: 2 cash deposits over 10k to chase checking
815 - dukerau - one time UR point sale, 77% spending is 5x,
If you feel your account has been unfairly closed, consider filing a complaint with the Consumer Protection Financial Bureau:
CFPB's complaint form: http://www.consumerfinance.gov/complaint/
When someone reports an account closure here, a lot of the same questions get asked. It might be useful to answer some questions in advance. This could help figure out what happened or how to proceed:
- Did you transfer UR points to someone with a different address? Different last name?
- Did you sell UR points to someone?
- Approximately what percentage of your charges earned less than 5x points in the past 12 months?
- Did a Chase or non-Chase bank recently close one of your credit cards?
- Are you using up a large percentage of your credit line on all Chase and non-Chase credit cards?
- Is your total credit line with Chase much higher than with other banks?
- Did you apply for many credit cards or other forms of credit in the past 2 months? ("Many" may be hard to define.)
- If you have a Chase checking account how much did you typically deposit in money orders per month, if any?
- Did you recently start spending a lot more with Chase than in typical months?
- Is your monthly balance frequently close to your credit limit?
- Approximately what percentage of spending was on gift cards this year?
- How much of your bill do you typically pay using WM or KMart bill payment if any?
- Do you have a Chase mortgage or other account that might be profitable to Chase?
- Has your credit score or credit profile changed recently? As in: significantly more debt, more open credit lines, or a large drop in your credit score?
2013.9
2013.12 2014.6
http://www.flyertalk.com/forum/chase...ta-points.html
On 1/4/15, LivelyFL noted that 34 posts have referenced account closures (updated 1/25/15):
1, 55, 80, 108, 117, 129, 146, 165, 182, 212, 221, 222, 232, 235, 262, 272, 281, 326, 364, 410, 411, 428, 475, 477, 482, 513, 552, 586, 620, 648, 656, 662, 714, 718, 784 and 815.
Mortgasm provided more detail as follows:
001 - moarmiles little explaination - 'inconsistent spending'
055 - brettskyg chase gift cards tiny ms
080 - Artemk checking chase gift card, tiny MS, international wires, wall-mart BP
108 - TTnc4me (105 actually) no info
117 - rodsren
129 - Kybosh chase gift card checking
146 - mintcilantro - checking 6k/month MS, BB payments from another ss#, some MO/AP, 7new cards in 90days, short cycling
165 - newcomr - checking
182 - thehawk75 - heavy MSw/other banks,
212 - LRD - 2x spend of 20k /month (on two cards), checking
221 - iceman 77_7, no info
222 - jk2 no info
232 - hitman1420 checking , heavy MS activity (no number)
235 - clearlyanewb checking, MS activity (10k AGC and more), light credit history, 10 recent inquiries
262 - brc01 - shortcycling, some MS (18k/month over a few cards), 1
272 - rambo - 70% MS on 5 cards, WM BP of 16k/month on 5 cards
281 - prestonv - heavy MS - 20k/month on multiple chase cards, heavy WMBP (ink stayed open)
326 - pacupgo - false alarm, no shutdown
364 - edh101985 - tiny MS (bonus only) , 4 chase cards in 6 months,
410 - msetr - lots of freedom/ink ms
411 - standaman360 - international wires (business), million dollar balances,
428 - queensgambit - gambling transactions, UR point transfer from SO, 5 chase apps 3 new chase cc in 45 days, Blogger points coach
475 - dogloverjb - checking, international wires,
477 - ftomasz - 14 inquiries in 8 months, 5 chase, minimal MS, rapid upswing in credit, paying from multiple accounts
482 - liw5215 - Heavy MS, re-entered after 13 months
513 - thegasguru - checking, $3k/month MO to checking, NO MS, AP,
552 - LAXtoWorld - 3 cards in 30 days
586 - adavydov7 checking, $1k APs,
648 - CMHFlyerOH - checking, MO, 3k gift cards
656 - I can see for miles - Maxed UR 5x rewards on Freedom and Ink cards. Chased closed all accounts. Was approved for Ritz Carlton card 14 months later and did nothing unusual with it, other than lower CL from 30K to 10K to free up CL for possible approvals. Two subsequent Chase apps (Chase Ink and Marriott Rewards), on separate dates 3+ months later, were declined for a "previous unsatisfactory relationship ..."
662 - frogdog51 - Chase VGCs (Reapproved in 12 months)
677 - Subdawg - closed for piggybacking
714 - Mamibear - 'abuse' redcard MS
718 - maxswanson - MS, 11 chase cards, traded UR, (reapproved after 12 months)
752 - peaser - "reputational risk" associated with the business (decision reversed later)
757 - uncommonsensical checking, 3 Cashier's Check deposits with quick w/d (the w/d were to pay CHASE credit cards! ridiculous 'loss prevention' dept. gods). All CC's closed 2 days later. Tried EX Office- they seem to have zero power once the Mullah in loss prevention has issued a fatwa (my guess: some 27 year old with a god complex).
762 - knopfler - checking closed (all credit cards closed in both mine and Mrs. Knopflers accounts about three weeks after checking closure)
771 - milemonkey - 'reputational Risk" connected to Attorney General lawsuit
784 - unstable one: 2 cash deposits over 10k to chase checking
815 - dukerau - one time UR point sale, 77% spending is 5x,
Chase closed my credit card account(s) [Archived 2013-mid 2019]
May 27, 2018, 7:14 am
#1981
Join Date: May 2009
Location: South Park, CO
Programs: Tegridy Elite
Posts: 5,678
That's precisely entire 3 lines in the email, and it is also mentioned "10 days" lol, Does that mean they will consider how people react to that email? Should I pay now before they call? It's like $1000 altogether $250+$750, well I eventually was going to pay, but I also had $5000 purchases 2 months ago and paid in full before the statement. Or maybe that's automatic standard alert email just right on time. Does anyone know about that email?
May 27, 2018, 7:18 am
#1982
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,211
personal loan
car loan
amex 3 times (gold , platinum, blue)
apartment 2x
boa 2x
capital one
consumer 2x
Chase 3x
........
This would roughly translate to 15 inquiries - which is not a lot but not little either - and for your credit profile it must have just triggered an algo
Last edited by blitzen; May 27, 2018 at 8:29 am
May 27, 2018, 7:37 am
#1983
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,192
I thought this was interesting reading and (probably) relates to some of what Chase is attempting to counter. Excerpt:
"One of those things was a talk by Steve Lenderman, Fraud Operations Lead for Paypal, who talked about how people commit fraud against financial institutions. It matters even for people who aren’t committing fraud because behaviors undertaken by bad actors look suspicious when they’re legitimately undertaken by the rest of us."
https://viewfromthewing.boardingarea...ks-like-fraud/
"One of those things was a talk by Steve Lenderman, Fraud Operations Lead for Paypal, who talked about how people commit fraud against financial institutions. It matters even for people who aren’t committing fraud because behaviors undertaken by bad actors look suspicious when they’re legitimately undertaken by the rest of us."
https://viewfromthewing.boardingarea...ks-like-fraud/
May 28, 2018, 4:51 pm
#1984
Join Date: Oct 2003
Posts: 1,203
Strange but troubling DP.
Doctor friend with seven figure income. No debt. Never carried balance. Buys cars, boats, homes - all cash.
But very long (30+ years) history with no blemish.
Not a churner. No MS. (No time, no interest)
No banking relationship with Chase except for 4 long held chase cards (no new chase cards in last 24 months. Non applied recently. 3 cards used only when utilizing associated brand. 4th card used almost every month for about 500 automatic billed expenses). Total open cards from other issuers about 6-7 (on top of 4 from chase)
Cards applied in last 24 months - 1 amex (Hilton Amex)
Cards applied in last 12 months - 0
Cards applied recently = 0
changes in CL = had never asked for increase or decrease in whole life ever
cards closed in last 12 months = 0
cards closed in last 24 months = 1 (Hilton Visa)
(monthly charges on non-chase cards in total varies from 3k to 15k (family vacation) - all kosher - all bills paid promptly)
Reason given for shutdown = unsatisfactory relationship
He is furious. Takes it as a personal insult (there is no practical inconvenience other than moving those 500 dollar monthly auto bills to other card)
I can not figure out a reason. Any thoughts?
Doctor friend with seven figure income. No debt. Never carried balance. Buys cars, boats, homes - all cash.
But very long (30+ years) history with no blemish.
Not a churner. No MS. (No time, no interest)
No banking relationship with Chase except for 4 long held chase cards (no new chase cards in last 24 months. Non applied recently. 3 cards used only when utilizing associated brand. 4th card used almost every month for about 500 automatic billed expenses). Total open cards from other issuers about 6-7 (on top of 4 from chase)
Cards applied in last 24 months - 1 amex (Hilton Amex)
Cards applied in last 12 months - 0
Cards applied recently = 0
changes in CL = had never asked for increase or decrease in whole life ever
cards closed in last 12 months = 0
cards closed in last 24 months = 1 (Hilton Visa)
(monthly charges on non-chase cards in total varies from 3k to 15k (family vacation) - all kosher - all bills paid promptly)
Reason given for shutdown = unsatisfactory relationship
He is furious. Takes it as a personal insult (there is no practical inconvenience other than moving those 500 dollar monthly auto bills to other card)
I can not figure out a reason. Any thoughts?
Last edited by desi; May 28, 2018 at 4:56 pm
May 28, 2018, 5:28 pm
#1985
Join Date: Aug 2009
Posts: 662
Sounds like he didn't use the chase credit cards enough.
May 28, 2018, 6:58 pm
#1986
Join Date: Sep 2005
Location: JZRO
Posts: 9,169
No. That's not it.
Sounds to me like there's something the friend is not telling, or not aware of, himself. May have nothing to do with Chase or its products. Could be some financial irregularity they flagged. Could be innocent but appears suspicious. Wild Example: a contribution to an organization on a watchlist. I'm not saying the friend did anything nefarious. Like I said, it could be perfectly innocent. But, sometimes seemingly innocuous organizations are fronts for others that are not so innocuous. Again, that's just an example of a financial irregularity. My point it, something triggered this, and nothing in the details are obvious. Thus, my assumption that it's something unidentified. Sad thing is, the friend will probably never know.
Sounds to me like there's something the friend is not telling, or not aware of, himself. May have nothing to do with Chase or its products. Could be some financial irregularity they flagged. Could be innocent but appears suspicious. Wild Example: a contribution to an organization on a watchlist. I'm not saying the friend did anything nefarious. Like I said, it could be perfectly innocent. But, sometimes seemingly innocuous organizations are fronts for others that are not so innocuous. Again, that's just an example of a financial irregularity. My point it, something triggered this, and nothing in the details are obvious. Thus, my assumption that it's something unidentified. Sad thing is, the friend will probably never know.
May 28, 2018, 7:31 pm
#1987
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,211
Have him call and ask
May 28, 2018, 8:17 pm
#1988
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
May 28, 2018, 9:23 pm
#1989
Join Date: Oct 2003
Posts: 1,203
All the chase cards were used at least once in last 12 months (such a Marriott for Marriott stay)
(most of us have fee free cards that we have not used in ages sitting in drawers)
No political or irregular charity contribution or any suspicious or corny charge on ANY card.
Since he does not have checking/savings account with chase, they will not know of his any non-chase activities. But there is nothing (dumped all banking and all credit card transaction to quikbooks and reviewed the consolidation -nothing there out of ordinary)
Something triggered and only for chase (as amex/citi/barclays are fine)
Have checked out credit reports as I suspected identity theft. But reports have no new cards.
Could be a system generated error? Wouldn't some human actually review stuff before closing down relationship in this manner?
At this point I am more worried as a JPM shareholder than Chase client. Something doesn't add up.
(most of us have fee free cards that we have not used in ages sitting in drawers)
No political or irregular charity contribution or any suspicious or corny charge on ANY card.
Since he does not have checking/savings account with chase, they will not know of his any non-chase activities. But there is nothing (dumped all banking and all credit card transaction to quikbooks and reviewed the consolidation -nothing there out of ordinary)
Something triggered and only for chase (as amex/citi/barclays are fine)
Have checked out credit reports as I suspected identity theft. But reports have no new cards.
Could be a system generated error? Wouldn't some human actually review stuff before closing down relationship in this manner?
At this point I am more worried as a JPM shareholder than Chase client. Something doesn't add up.
May 28, 2018, 9:47 pm
#1990
Join Date: Aug 2007
Location: Truth or Consequences, NM
Programs: HH Diamond, Marriott Titanium, Hertz President's Circle, UA Silver, Mobile Passport Unobtanium
Posts: 6,192
May 28, 2018, 10:25 pm
#1991
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
There's either more to the story here — a missed payment, returned payment, a charge that got flagged, etc. — or someone at Chase made a mistake. Taking the OP at face value, there's no reason eyes would have even been on the account.
May 29, 2018, 4:11 am
#1992
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,211
You need to call executive line if you want more details of file with the CFPB and see what the outcome is. Everything else is speculation.
May 29, 2018, 7:47 am
#1993
Join Date: Nov 2010
Location: Traveling some where hopefully
Programs: AS, AA Gold, and Hilton
Posts: 1,954
Strange but troubling DP.
Doctor friend with seven figure income. No debt. Never carried balance. Buys cars, boats, homes - all cash.
But very long (30+ years) history with no blemish.
Not a churner. No MS. (No time, no interest)
No banking relationship with Chase except for 4 long held chase cards (no new chase cards in last 24 months. Non applied recently. 3 cards used only when utilizing associated brand. 4th card used almost every month for about 500 automatic billed expenses). Total open cards from other issuers about 6-7 (on top of 4 from chase)
Cards applied in last 24 months - 1 amex (Hilton Amex)
Cards applied in last 12 months - 0
Cards applied recently = 0
changes in CL = had never asked for increase or decrease in whole life ever
cards closed in last 12 months = 0
cards closed in last 24 months = 1 (Hilton Visa)
(monthly charges on non-chase cards in total varies from 3k to 15k (family vacation) - all kosher - all bills paid promptly)
Reason given for shutdown = unsatisfactory relationship
He is furious. Takes it as a personal insult (there is no practical inconvenience other than moving those 500 dollar monthly auto bills to other card)
I can not figure out a reason. Any thoughts?
Doctor friend with seven figure income. No debt. Never carried balance. Buys cars, boats, homes - all cash.
But very long (30+ years) history with no blemish.
Not a churner. No MS. (No time, no interest)
No banking relationship with Chase except for 4 long held chase cards (no new chase cards in last 24 months. Non applied recently. 3 cards used only when utilizing associated brand. 4th card used almost every month for about 500 automatic billed expenses). Total open cards from other issuers about 6-7 (on top of 4 from chase)
Cards applied in last 24 months - 1 amex (Hilton Amex)
Cards applied in last 12 months - 0
Cards applied recently = 0
changes in CL = had never asked for increase or decrease in whole life ever
cards closed in last 12 months = 0
cards closed in last 24 months = 1 (Hilton Visa)
(monthly charges on non-chase cards in total varies from 3k to 15k (family vacation) - all kosher - all bills paid promptly)
Reason given for shutdown = unsatisfactory relationship
He is furious. Takes it as a personal insult (there is no practical inconvenience other than moving those 500 dollar monthly auto bills to other card)
I can not figure out a reason. Any thoughts?
May 29, 2018, 12:49 pm
#1994
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,755
All the chase cards were used at least once in last 12 months (such a Marriott for Marriott stay)
(most of us have fee free cards that we have not used in ages sitting in drawers)
No political or irregular charity contribution or any suspicious or corny charge on ANY card.
Since he does not have checking/savings account with chase, they will not know of his any non-chase activities. But there is nothing (dumped all banking and all credit card transaction to quikbooks and reviewed the consolidation -nothing there out of ordinary)
Something triggered and only for chase (as amex/citi/barclays are fine)
Have checked out credit reports as I suspected identity theft. But reports have no new cards.
Could be a system generated error? Wouldn't some human actually review stuff before closing down relationship in this manner?
At this point I am more worried as a JPM shareholder than Chase client. Something doesn't add up.
(most of us have fee free cards that we have not used in ages sitting in drawers)
No political or irregular charity contribution or any suspicious or corny charge on ANY card.
Since he does not have checking/savings account with chase, they will not know of his any non-chase activities. But there is nothing (dumped all banking and all credit card transaction to quikbooks and reviewed the consolidation -nothing there out of ordinary)
Something triggered and only for chase (as amex/citi/barclays are fine)
Have checked out credit reports as I suspected identity theft. But reports have no new cards.
Could be a system generated error? Wouldn't some human actually review stuff before closing down relationship in this manner?
At this point I am more worried as a JPM shareholder than Chase client. Something doesn't add up.
He needs to call Chase because Chase system has closed a lot of accounts that should not be closed in the first place and many of them are reinstated after a couple weeks of "investigation", i.e. the closure generated by the system is being reviewed by a human being AFTER the account holder called in. A few people actually received apology letters from Chase.
It also depends on how persistent your friend is, to get this sorted out with Chase. Some initial contacts may brush him off but he needs to take this up higher if all you said is true and there is nothing he has hidden from you.
It is rare but NOT impossible, his identify is mixed up with some deadbeat's. A few years ago reported on FT a person's AMEX cards were suddenly closed, when they were on a long trip no less. Similar financial profile as your friend except they used their cards for everything, never cash, so they have extensive credit profiles. After MONTHS battled with AMEX which finally figured out the poster's ID was mixed up with a deadbeat in UK, in AMEX system... How that ever happened, AMEX had no explanation but it happened and the victim suffered some big damages (imagine suddenly your most reliable cards were all shut down when you were on a month long trip?) IIRC AMEX did make some compensation on the erroneous closure.
Last edited by Happy; May 29, 2018 at 6:27 pm Reason: a
May 29, 2018, 4:27 pm
#1995
Join Date: May 2016
Posts: 114
Hoping for the best! No shutdown yet!