Go Back  FlyerTalk Forums > Miles&Points > Credit, Debit and Prepaid Card Programs > Chase | Ultimate Rewards
Reload this Page >

Chase closed my credit card account(s) [Consolidated]

Chase closed my credit card account(s) [Consolidated]

    Hide Wikipost
Old Dec 23, 18, 4:22 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: liw5215
Wiki Link
If you feel your account has been unfairly closed, consider filing a complaint with the Consumer Protection Financial Bureau:
CFPB's complaint form: http://www.consumerfinance.gov/complaint/

When someone reports an account closure here, a lot of the same questions get asked. It might be useful to answer some questions in advance. This could help figure out what happened or how to proceed:
  1. Did you transfer UR points to someone with a different address? Different last name?
  2. Did you sell UR points to someone?
  3. Approximately what percentage of your charges earned less than 5x points in the past 12 months?
  4. Did a Chase or non-Chase bank recently close one of your credit cards?
  5. Are you using up a large percentage of your credit line on all Chase and non-Chase credit cards?
  6. Is your total credit line with Chase much higher than with other banks?
  7. Did you apply for many credit cards or other forms of credit in the past 2 months? ("Many" may be hard to define.)
  8. If you have a Chase checking account how much did you typically deposit in money orders per month, if any?
  9. Did you recently start spending a lot more with Chase than in typical months?
  10. Is your monthly balance frequently close to your credit limit?
  11. Approximately what percentage of spending was on gift cards this year?
  12. How much of your bill do you typically pay using WM or KMart bill payment if any?
  13. Do you have a Chase mortgage or other account that might be profitable to Chase?
  14. Has your credit score or credit profile changed recently? As in: significantly more debt, more open credit lines, or a large drop in your credit score?
Related threads: 2013.1 2013.4 2013.9 2013.12 2014.6
http://www.flyertalk.com/forum/chase...ta-points.html

On 1/4/15, LivelyFL noted that 34 posts have referenced account closures (updated 1/25/15):
1, 55, 80, 108, 117, 129, 146, 165, 182, 212, 221, 222, 232, 235, 262, 272, 281, 326, 364, 410, 411, 428, 475, 477, 482, 513, 552, 586, 620, 648, 656, 662, 714, 718, 784 and 815.

Mortgasm provided more detail as follows:

001 - moarmiles little explaination - 'inconsistent spending'
055 - brettskyg chase gift cards tiny ms
080 - Artemk checking chase gift card, tiny MS, international wires, wall-mart BP
108 - TTnc4me (105 actually) no info
117 - rodsren
129 - Kybosh chase gift card checking
146 - mintcilantro - checking 6k/month MS, BB payments from another ss#, some MO/AP, 7new cards in 90days, short cycling
165 - newcomr - checking
182 - thehawk75 - heavy MSw/other banks,
212 - LRD - 2x spend of 20k /month (on two cards), checking
221 - iceman 77_7, no info
222 - jk2 no info
232 - hitman1420 checking , heavy MS activity (no number)
235 - clearlyanewb checking, MS activity (10k AGC and more), light credit history, 10 recent inquiries
262 - brc01 - shortcycling, some MS (18k/month over a few cards), 1
272 - rambo - 70% MS on 5 cards, WM BP of 16k/month on 5 cards
281 - prestonv - heavy MS - 20k/month on multiple chase cards, heavy WMBP (ink stayed open)
326 - pacupgo - false alarm, no shutdown
364 - edh101985 - tiny MS (bonus only) , 4 chase cards in 6 months,
410 - msetr - lots of freedom/ink ms
411 - standaman360 - international wires (business), million dollar balances,
428 - queensgambit - gambling transactions, UR point transfer from SO, 5 chase apps 3 new chase cc in 45 days, Blogger points coach
475 - dogloverjb - checking, international wires,
477 - ftomasz - 14 inquiries in 8 months, 5 chase, minimal MS, rapid upswing in credit, paying from multiple accounts
482 - liw5215 - Heavy MS, re-entered after 13 months
513 - thegasguru - checking, $3k/month MO to checking, NO MS, AP,
552 - LAXtoWorld - 3 cards in 30 days
586 - adavydov7 checking, $1k APs,
648 - CMHFlyerOH - checking, MO, 3k gift cards
656 - I can see for miles - Maxed UR 5x rewards on Freedom and Ink cards. Chased closed all accounts. Was approved for Ritz Carlton card 14 months later and did nothing unusual with it, other than lower CL from 30K to 10K to free up CL for possible approvals. Two subsequent Chase apps (Chase Ink and Marriott Rewards), on separate dates 3+ months later, were declined for a "previous unsatisfactory relationship ..."
662 - frogdog51 - Chase VGCs (Reapproved in 12 months)
677 - Subdawg - closed for piggybacking
714 - Mamibear - 'abuse' redcard MS
718 - maxswanson - MS, 11 chase cards, traded UR, (reapproved after 12 months)
752 - peaser - "reputational risk" associated with the business (decision reversed later)
757 - uncommonsensical checking, 3 Cashier's Check deposits with quick w/d (the w/d were to pay CHASE credit cards! ridiculous 'loss prevention' dept. gods). All CC's closed 2 days later. Tried EX Office- they seem to have zero power once the Mullah in loss prevention has issued a fatwa (my guess: some 27 year old with a god complex).
762 - knopfler - checking closed (all credit cards closed in both mine and Mrs. Knopflers accounts about three weeks after checking closure)
771 - milemonkey - 'reputational Risk" connected to Attorney General lawsuit
784 - unstable one: 2 cash deposits over 10k to chase checking
815 - dukerau - one time UR point sale, 77% spending is 5x,
Print Wikipost

Reply

Old Apr 12, 18, 7:58 am
  #1846  
 
Join Date: Nov 2015
Location: St. Louis, MO
Programs: Southwest Companion Pass
Posts: 655
Originally Posted by blitzen View Post

it bothers me that they did such a stupid thing, but donít want to waste my time on the phone etc
Because time spent here is not a waste and you will get better results? 🤔
Statman likes this.
Critterlynn is offline  
Reply With Quote
Old Apr 12, 18, 8:08 am
  #1847  
 
Join Date: Jul 2011
Location: Tri State Area
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 1,627
Originally Posted by Critterlynn View Post
Because time spent here is not a waste and you will get better results? 🤔
well it isnít my time and typing a few words here and there is easy vs being on hold etc.
this here is venting aka good use of time
trying to overturn a chase decision with questionable results ..... creating higher bp
blitzen is online now  
Reply With Quote
Old Apr 12, 18, 11:52 am
  #1848  
 
Join Date: Dec 2003
Location: LAX
Posts: 9,007
Originally Posted by Critterlynn View Post
Because time spent here is not a waste and you will get better results? 🤔
whats up with hostility?

We should be thankful when folks post datapoints and experiences - this helps all of us to see where the wind is blowing at chase and how we need to adjust
RNE likes this.
azepine00 is offline  
Reply With Quote
Old Apr 12, 18, 1:51 pm
  #1849  
 
Join Date: Jul 2011
Location: Tri State Area
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 1,627
Originally Posted by azepine00 View Post
whats up with hostility?

We should be thankful when folks post datapoints and experiences - this helps all of us to see where the wind is blowing at chase and how we need to adjust
Thanks! People remark on my time wasted here and at the same time they expect me to count my new accounts over the last 12/24/... month.
blitzen is online now  
Reply With Quote
Old Apr 12, 18, 2:14 pm
  #1850  
 
Join Date: Nov 2014
Posts: 86
https://www.creditkarma.com/myfinanc...port/#accounts

Log in to Credit Karma
Accounts
Date Opened
cuthroat is offline  
Reply With Quote
Old Apr 12, 18, 2:19 pm
  #1851  
mia
FlyerTalk Evangelist, Moderator: American Express, Citi, Diners Club, Signatures
 
Join Date: Jun 2003
Location: Miami & London
Programs: AA & Marriott Perpetual Platinum; HH Gold
Posts: 37,438
Originally Posted by azepine00 View Post
...thankful when folks post datapoints and experiences - this helps all of us to see where the wind is blowing at chase and how we need to adjust
Agreed. There is a fresh "too many cards" denial HERE . Not a closure of existing accounts, but a denial (apparently) based on something distinctly different than the number of accounts opened in the past 24 months.

Last edited by mia; Apr 12, 18 at 2:24 pm
mia is online now  
Reply With Quote
Old Apr 12, 18, 2:54 pm
  #1852  
 
Join Date: Jul 2011
Location: Tri State Area
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 1,627
Originally Posted by mia View Post
Agreed. There is a fresh "too many cards" denial HERE . Not a closure of existing accounts, but a denial (apparently) based on something distinctly different than the number of accounts opened in the past 24 months.
that is why I do not bother counting x in the last 12/24 month
blitzen is online now  
Reply With Quote
Old Apr 12, 18, 3:18 pm
  #1853  
Moderator: Credit Card Programs & Chase Ultimate Rewards
 
Join Date: Aug 2002
Location: Anywhere a good IPA is served!!
Programs: Too many to list
Posts: 10,025
Mod hat on-

I just deleted a number of posts that were getting personal & rude.

Stay on topic or posting privileges may be suspended.

Thanks in advance for you cooperation.

Also reviews our rules here: https://www.flyertalk.com/help/rules.php#welcoming

Mod hat off-
RNE likes this.
philemer is offline  
Reply With Quote
Old Apr 13, 18, 8:15 am
  #1854  
 
Join Date: Jul 2011
Location: Tri State Area
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 1,627
I had 10 cards with Chase (two just approved by them > they caused the shutdown)
25 new cards in the last 24 month (6 chase)
5 new cards in the last 12 month (2 chase)
3 new cards in the last 6 month (2 chase)
Number of CC and CL was in a constant downwards movement for the last few years. Spend a lot private and business and have changing needs (i.e. corporate travel guideline or private changed in loyalty program) so I every 1 or 2 years readjusted my card collection so I have the best set up (Hilton Amex with Diamond etc.)
Lets of income for my CL, never a single late payment etc.
blitzen is online now  
Reply With Quote
Old Apr 13, 18, 8:40 am
  #1855  
FlyerTalk Evangelist
 
Join Date: Apr 2013
Location: SFO
Programs: UA 1K 1MM; AS MVPG; Marriott Plat Premier; Hilton Diamond (Aspire); Hyatt Refugeeist
Posts: 39,073
Originally Posted by blitzen View Post
25 new cards in the last 24 month (6 chase)
That's an awful lot of new cards.

Perhaps a bit overly aggressive on the new card acquisitions.
RNE likes this.
Kacee is offline  
Reply With Quote
Old Apr 13, 18, 8:53 am
  #1856  
 
Join Date: Jul 2011
Location: Tri State Area
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 1,627
Originally Posted by Kacee View Post
That's an awful lot of new cards.

Perhaps a bit overly aggressive on the new card acquisitions.
But if I would look further back then it would show that I was more aggressive back then (time travel back to 4/2106 would show higher 6/12/24 numbers). As you can see by the 12 month numbers I slowed down (so I should have triggered the risk flag earlier IF the trigger didnít change).
blitzen is online now  
Reply With Quote
Old Apr 13, 18, 10:07 am
  #1857  
 
Join Date: Sep 2015
Location: SFO
Posts: 2,622
Originally Posted by blitzen View Post
...IF the trigger didnít change)...
I certainly do think the triggers have change over the last few years. Chase implemented 5/24 in 2015/2016, one sapphire card, no bonus in last 24 months, etc. The game continues to involve, and it's trending in the direction of anti-churning and anti-abusive customers.
ck8 likes this.
Troopers is offline  
Reply With Quote
Old Apr 13, 18, 10:56 am
  #1858  
 
Join Date: Jul 2011
Location: Tri State Area
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 1,627
Originally Posted by Troopers View Post
I certainly do think the triggers have change over the last few years. Chase implemented 5/24 in 2015/2016, one sapphire card, no bonus in last 24 months, etc. The game continues to involve, and it's trending in the direction of anti-churning and anti-abusive customers.
Abusive is a strong word. The banks offer me all these cards and I used them without MS (which one could call abusive depending on the use). I just use the system to my advantage - the banks just want to make this one sided so that they always win (customers carry balances etc).
blitzen is online now  
Reply With Quote
Old Apr 13, 18, 12:55 pm
  #1859  
 
Join Date: Sep 2015
Location: SFO
Posts: 2,622
Originally Posted by blitzen View Post
Abusive is a strong word. The banks offer me all these cards and I used them without MS (which one could call abusive depending on the use). I just use the system to my advantage - the banks just want to make this one sided so that they always win (customers carry balances etc).
"Just using the system to your advantage" comes across as an attempt to minimize or deflect your behavior. While I empathize with you, I am surprised in your reaction (as if you weren't aware of a possible shutdown or other consequences considering your length/involvement on FT).

I play this game in a way that I believe it to be a mutually beneficial relationship. I get cards/bonuses occasionally, maintain each card at least two years paying AFs, charge each card occasionally, etc.

Last edited by Troopers; Apr 13, 18 at 1:01 pm
Troopers is offline  
Reply With Quote
Old Apr 13, 18, 1:11 pm
  #1860  
 
Join Date: Jul 2011
Location: Tri State Area
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 1,627
Originally Posted by Troopers View Post
"Just using the system to your advantage" comes across as an attempt to minimize or deflect your behavior. While I empathize with you, I am surprised in your reaction (as if you weren't aware of a possible shutdown or other consequences considering your length/involvement on FT).

I play this game in a way that I believe it to be a mutually beneficial relationship. I get cards/bonuses occasionally, maintain each card at least two years paying AFs, charge each card occasionally, etc.
sorry I am not a lobbyist for banks > if they offer cars to me and approve me for cards they should pay up
if they donít want to they can just not approve me for cards
and as if the banks would pay the sign-on bonus out of their own pocket LOL
They way Chase is doing things:
1) approve me and then make the approval my problem
2) no warning sign
3) not even and email if I would not have checked online I would have no clue
4) got a letter yesterday about a product change etc. as if I would be still in good standing
Is just plain wrong / not illegal or anything like this but plain wrong
i will use my (very limited) influence to ensure none of my colleagues/ friends ever has a mortgage etc with Chase - the little I can do I will do
blitzen is online now  
Reply With Quote

Thread Tools
Search this Thread