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Chase closed my credit card account(s) [Consolidated]

Chase closed my credit card account(s) [Consolidated]

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Old Dec 23, 18, 4:22 am   -   Wikipost
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If you feel your account has been unfairly closed, consider filing a complaint with the Consumer Protection Financial Bureau:
CFPB's complaint form: http://www.consumerfinance.gov/complaint/

When someone reports an account closure here, a lot of the same questions get asked. It might be useful to answer some questions in advance. This could help figure out what happened or how to proceed:
  1. Did you transfer UR points to someone with a different address? Different last name?
  2. Did you sell UR points to someone?
  3. Approximately what percentage of your charges earned less than 5x points in the past 12 months?
  4. Did a Chase or non-Chase bank recently close one of your credit cards?
  5. Are you using up a large percentage of your credit line on all Chase and non-Chase credit cards?
  6. Is your total credit line with Chase much higher than with other banks?
  7. Did you apply for many credit cards or other forms of credit in the past 2 months? ("Many" may be hard to define.)
  8. If you have a Chase checking account how much did you typically deposit in money orders per month, if any?
  9. Did you recently start spending a lot more with Chase than in typical months?
  10. Is your monthly balance frequently close to your credit limit?
  11. Approximately what percentage of spending was on gift cards this year?
  12. How much of your bill do you typically pay using WM or KMart bill payment if any?
  13. Do you have a Chase mortgage or other account that might be profitable to Chase?
  14. Has your credit score or credit profile changed recently? As in: significantly more debt, more open credit lines, or a large drop in your credit score?
Related threads: 2013.1 2013.4 2013.9 2013.12 2014.6
http://www.flyertalk.com/forum/chase...ta-points.html

On 1/4/15, LivelyFL noted that 34 posts have referenced account closures (updated 1/25/15):
1, 55, 80, 108, 117, 129, 146, 165, 182, 212, 221, 222, 232, 235, 262, 272, 281, 326, 364, 410, 411, 428, 475, 477, 482, 513, 552, 586, 620, 648, 656, 662, 714, 718, 784 and 815.

Mortgasm provided more detail as follows:

001 - moarmiles little explaination - 'inconsistent spending'
055 - brettskyg chase gift cards tiny ms
080 - Artemk checking chase gift card, tiny MS, international wires, wall-mart BP
108 - TTnc4me (105 actually) no info
117 - rodsren
129 - Kybosh chase gift card checking
146 - mintcilantro - checking 6k/month MS, BB payments from another ss#, some MO/AP, 7new cards in 90days, short cycling
165 - newcomr - checking
182 - thehawk75 - heavy MSw/other banks,
212 - LRD - 2x spend of 20k /month (on two cards), checking
221 - iceman 77_7, no info
222 - jk2 no info
232 - hitman1420 checking , heavy MS activity (no number)
235 - clearlyanewb checking, MS activity (10k AGC and more), light credit history, 10 recent inquiries
262 - brc01 - shortcycling, some MS (18k/month over a few cards), 1
272 - rambo - 70% MS on 5 cards, WM BP of 16k/month on 5 cards
281 - prestonv - heavy MS - 20k/month on multiple chase cards, heavy WMBP (ink stayed open)
326 - pacupgo - false alarm, no shutdown
364 - edh101985 - tiny MS (bonus only) , 4 chase cards in 6 months,
410 - msetr - lots of freedom/ink ms
411 - standaman360 - international wires (business), million dollar balances,
428 - queensgambit - gambling transactions, UR point transfer from SO, 5 chase apps 3 new chase cc in 45 days, Blogger points coach
475 - dogloverjb - checking, international wires,
477 - ftomasz - 14 inquiries in 8 months, 5 chase, minimal MS, rapid upswing in credit, paying from multiple accounts
482 - liw5215 - Heavy MS, re-entered after 13 months
513 - thegasguru - checking, $3k/month MO to checking, NO MS, AP,
552 - LAXtoWorld - 3 cards in 30 days
586 - adavydov7 checking, $1k APs,
648 - CMHFlyerOH - checking, MO, 3k gift cards
656 - I can see for miles - Maxed UR 5x rewards on Freedom and Ink cards. Chased closed all accounts. Was approved for Ritz Carlton card 14 months later and did nothing unusual with it, other than lower CL from 30K to 10K to free up CL for possible approvals. Two subsequent Chase apps (Chase Ink and Marriott Rewards), on separate dates 3+ months later, were declined for a "previous unsatisfactory relationship ..."
662 - frogdog51 - Chase VGCs (Reapproved in 12 months)
677 - Subdawg - closed for piggybacking
714 - Mamibear - 'abuse' redcard MS
718 - maxswanson - MS, 11 chase cards, traded UR, (reapproved after 12 months)
752 - peaser - "reputational risk" associated with the business (decision reversed later)
757 - uncommonsensical checking, 3 Cashier's Check deposits with quick w/d (the w/d were to pay CHASE credit cards! ridiculous 'loss prevention' dept. gods). All CC's closed 2 days later. Tried EX Office- they seem to have zero power once the Mullah in loss prevention has issued a fatwa (my guess: some 27 year old with a god complex).
762 - knopfler - checking closed (all credit cards closed in both mine and Mrs. Knopflers accounts about three weeks after checking closure)
771 - milemonkey - 'reputational Risk" connected to Attorney General lawsuit
784 - unstable one: 2 cash deposits over 10k to chase checking
815 - dukerau - one time UR point sale, 77% spending is 5x,
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Old Feb 15, 18, 4:31 pm
  #1771  
jk2
 
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Originally Posted by jeanie View Post
It is not clear to me here whether the poster shutdown or closed his/her own Ritz card or if Chase did. If the poster closed the Ritz card, I see no risk in sending a SM to confirm the status of the card. Wouldn't it be rare for Chase to shutdown a Ritz card, and then allow the customer to open 2 new cards a year later?
It was Chase who closed my accounts - that's why I posted in this thread. After shutdown I got again Chase cards, but somehow (according to the letter) Chase still thinks I have Ritz card, that's why they denied me for it.
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Old Feb 15, 18, 5:41 pm
  #1772  
mia
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Originally Posted by jk2 View Post
It was Chase who closed my accounts....
Why do you want this card, specifically? Understanding this may help us put a value on it versus the other cards you might put at risk.
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Old Feb 16, 18, 5:31 am
  #1773  
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Originally Posted by mia View Post
Why do you want this card, specifically? Understanding this may help us put a value on it versus the other cards you might put at risk.
first, because no 5/24 requirements. Then $300 air credit, 2 nights at RC. But, you are right, I don't want to put my other cards at risk.
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Old Feb 21, 18, 11:56 pm
  #1774  
 
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Originally Posted by animesh42001 View Post
Folks,

So all of my chase cards (2 Biz and 6 personal including 2 new SW cards) were shutdown today. I believe this was because of 2 SW cards I applied in span of 1 week. I don't do any MS on chase cards except for Chase Ink.
My oldest card (freedom) is almost 7 years old and all other other all almost 2 years old (except for 2 new SW cards).
When spending on my new SW card, I got fraud alert, I called Chase 2 times to get that cleared. I believe that may have triggered the review. Here are further details:
  1. Did you transfer UR points to someone with a different address? Different last name?- NO
  2. Did you sell UR points to someone?- NO
  3. Approximately what percentage of your charges earned less than 5x points in the past 12 months?- 30-40%
  4. Did a Chase or non-Chase bank recently close one of your credit cards?- NO
  5. Are you using up a large percentage of your credit line on all Chase and non-Chase credit cards?- NO (not more than 20%)
  6. Is your total credit line with Chase much higher than with other banks?- Its definitely higher than other banks
  7. Did you apply for many credit cards or other forms of credit in the past 2 months? ("Many" may be hard to define.) - 2 Chase Cards
  8. If you have a Chase checking account how much did you typically deposit in money orders per month, if any?- No
  9. Did you recently start spending a lot more with Chase than in typical months?- No
  10. Is your monthly balance frequently close to your credit limit?- for 1-2 months it might have happened with Chase Ink but chase increased the limit on that.
  11. Approximately what percentage of spending was on gift cards this year? - 50% (Only on Ink), no MS on any other cards.
  12. How much of your bill do you typically pay using WM or KMart bill payment if any? - Don't do BP
  13. Do you have a Chase mortgage or other account that might be profitable to Chase? - Checking and Saving account
  14. Has your credit score or credit profile changed recently? As in: significantly more debt, more open credit lines, or a large drop in your credit score?- No
I was not able to speak with security team today as they closes at 7PM, I will tomorrow. But given the profile is there any chance of my account being re-instated. TIA.
Did Chase reopen your accounts eventually?
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Old Feb 22, 18, 12:16 pm
  #1775  
 
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Post Should I apply for another card?

Originally Posted by NachoHoughton View Post
Happy almost December!

Recently I've had an experience with Chase shutting down both of my existing CC accounts, very similar to that of @Majo79.

I was approved for the Sapphire Reserve back in September, and then the IHG more than a month after. I always carried a relatively low balance compared to credit line and paid my balance on time, if not early. I have never done any shady spends, and I don't believe in churning card thereby hurting credit card companies.

Note that, I did, however, make a rookie mistake by applying for the Marriott card within a month of having my IHG approved--needless to say, my tertiary card application was denied on the grounds of having "too many apps with a 30-day period". (In retrospect, my applying for a tertiary Chase card within a relatively short period of time and calling the reconsideration line might have triggered the following

About a day or two after my phone convo regarding my Marriott application (probably exactly a week ago by now), I put in a travel notice for my week-long European trip, only to have been placed on a "Periodic Review" the same evening. About three days ago I found out through the online portal that for both of my existing CC accounts:



As of right now, I haven't recieved a phone call or anything in writing from Chase. All I see is the above message through the online portal.

This is beyond frustrating, as I believe that I've been nothing but a good customer (700+ score across the board) to Chase, and see no reason other than the risk of having too many applications within a short period (a decision I now regret, of course! )

I was happy to read that some fellow flyers here found success in having their cases reevaluated and accounts reinstated. I was wondering if you could provide insights as to whom I should reach out directly (what is the best EO number? Is it (800) 242-7399?) and what the best strategy that I should employ would be to go about having my case reviewed and escalated?

Thanks in advance!

----
TL, DR:

When someone reports an account closure here, a lot of the same questions get asked. It might be useful to answer some questions in advance. This could help figure out what happened or how to proceed:
  1. Did you transfer UR points to someone with a different address? Different last name? No
  2. Did you sell UR points to someone? No
  3. Approximately what percentage of your charges earned less than 5x points in the past 12 months? 90%
  4. Did a Chase or non-Chase bank recently close one of your credit cards? No
  5. Are you using up a large percentage of your credit line on all Chase and non-Chase credit cards? No? (30% Max.)
  6. Is your total credit line with Chase much higher than with other banks? Yes (my only other credit card account is with a major US bank; 3k limit, very good history)
  7. Did you apply for many credit cards or other forms of credit in the past 2 months? ("Many" may be hard to define.) 3 in total; first two approved (2nd card approved almost instantly)
  8. If you have a Chase checking account how much did you typically deposit in money orders per month, if any? JUST opened my checking AND savings accounts with Chase, in person, and with intentions to 1) take advantage of the $500 bonus and 2) to start a Private Client relations (this was all 1.5-2 weeks before account closure/rejection of 3rd card.)
  9. Did you recently start spending a lot more with Chase than in typical months? No
  10. Is your monthly balance frequently close to your credit limit? No, never
  11. Approximately what percentage of spending was on gift cards this year? 15%. All was for legitimate personal use and via MileagePlusX
  12. How much of your bill do you typically pay using WM or KMart bill payment if any? Never
  13. Do you have a Chase mortgage or other account that might be profitable to Chase? No
  14. Has your credit score or credit profile changed recently? As in: significantly more debt, more open credit lines, or a large drop in your credit score? No

Originally Posted by NachoHoughton View Post
I am happy to report that an agent called me this morning to inform that both of my accounts have been reopened! They also mentioned that they did not change the credit limits on either of my cards. I would like to thank @mia, @txpenny, @Happy et al. for offering insights!

My hunch is that the quick succession of applications combined with my relatively short credit history triggered this "periodic review" and the subsequent closures of accounts. I hope that no one else will make the same mistake that I did
3 months after my saga (with a happy ending eventually), I am considering applying for the Ritz-Carlton card for its airfare discount and free AU benefits, among many others. However, the last thing I want is having to go through another round of shutdown (although I'd argue that my accounts were wrongfully closed last time). Do you think enough time has passed? I'd really appreciate any advice!
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Old Feb 22, 18, 2:29 pm
  #1776  
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Originally Posted by NachoHoughton View Post
3 months after my saga (with a happy ending eventually), I am considering applying for the Ritz-Carlton card for its airfare discount and free AU benefits, among many others. However, the last thing I want is having to go through another round of shutdown (although I'd argue that my accounts were wrongfully closed last time). Do you think enough time has passed? I'd really appreciate any advice!
It depends on how long is your credit history with all creditors, and how long is your credit history with Chase (i.e. how your payment records in their system). There is no cut and dry rules, all depending whether your accounts would trip wire in the bank's risk assessment algorithm and then the human who reviews the system action. From your previous posts it seems you do not have a "thick" credit profile, i.e. not enough demonstrated payment history with multiple banks, and a new customer to Chase.

You should have known by now that getting Multiple Chase cards within a 6 to 9 months is a risky approach in current environment, especially for those who are new to Chase. Even in the past this is never a good idea as shut down could come a few months after opening multiple Chase cards in a year.
The things that many dont understand is, the card approval process is independent from the account review process - or the reverse is true that the reviewers do not care about how you are being approved for a new Chase card whether by the system (instant approved) or by a recon call. Once your accounts are being flagged, then it is up to the analyst who review the shut down to make a decision on how the final outcome might be.

Based on the above you can assess whether you want to take the risk to get another Chase card just a few months after the initial shutdown albeit it was wrongly done (presumably the system shut them down due to some flags raised.) Do you feel lucky? It is the question you should ask yourself.
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Last edited by Happy; Feb 22, 18 at 2:35 pm
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Old Feb 23, 18, 5:39 am
  #1777  
 
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My partner just had all of his Chase accounts shut down a few days ago. The only thing that was done ,IMO, to cause it was reducing a recently opened Ritz Carlton cc credit line to $1500. Apparently a letter is on it's way to explain the details of the shutdown. Replies to secure messages were vague and nothing was revealed.He held only a few fee free cards with Chase and no MS or large amount of UR points. Just bad luck or? Comments?
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Old Feb 23, 18, 6:02 am
  #1778  
 
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Originally Posted by iamfrugal View Post
The only thing that was done ,IMO, to cause it was reducing a recently opened Ritz Carlton cc credit line to $1500.
The letter will likely be as vague as the SMs but if this is truly the reason, I say "Bravo Chase." How many non-Chase cards has your partner opened in the last 24 months?
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Old Feb 23, 18, 7:05 am
  #1779  
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Serious question: why would reducing a credit line on a specific card cause the bank to close all the credit cards?
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Old Feb 23, 18, 7:15 am
  #1780  
 
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Originally Posted by SanDiego1K View Post
Serious question: why would reducing a credit line on a specific card cause the bank to close all the credit cards?
This particular CL reduction is a clear attempt to circumvent paying the Ritz card's annual fee.
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Old Feb 23, 18, 9:04 am
  #1781  
 
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Originally Posted by pallhedge View Post
The letter will likely be as vague as the SMs but if this is truly the reason, I say "Bravo Chase." How many non-Chase cards has your partner opened in the last 24 months?
Indeed.
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Old Feb 23, 18, 9:06 am
  #1782  
 
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Originally Posted by iamfrugal View Post
My partner just had all of his Chase accounts shut down a few days ago. The only thing that was done ,IMO, to cause it was reducing a recently opened Ritz Carlton cc credit line to $1500. Apparently a letter is on it's way to explain the details of the shutdown. Replies to secure messages were vague and nothing was revealed.He held only a few fee free cards with Chase and no MS or large amount of UR points. Just bad luck or? Comments?
And there's your answer. The attempt to "game the system" by reducing the annual fee to a level that prevents Chase from charging the card's annual fee.

"The CARD Act and implementing regulations provide that an issuer may not require consumers to pay fees (other than penalty fees) during the first year in which an account is opened which exceed 25% of the total initial credit line."

Chase Ritz-Carlton Annual Fee Waiver Trick ? TravelinPoints
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Old Feb 23, 18, 9:07 am
  #1783  
 
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Originally Posted by iamfrugal View Post
...reducing a recently opened Ritz Carlton cc credit line to $1500.
You don't do that on a new card. You have 1 year, why rush it?
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Old Feb 23, 18, 9:20 am
  #1784  
 
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The AF isn’t waived first year. They’re obviously trying to get the AF waived or refunded.
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Old Feb 23, 18, 9:29 am
  #1785  
 
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Originally Posted by iamfrugal View Post
My partner just had all of his Chase accounts shut down a few days ago. The only thing that was done ,IMO, to cause it was reducing a recently opened Ritz Carlton cc credit line to $1500. Apparently a letter is on it's way to explain the details of the shutdown. Replies to secure messages were vague and nothing was revealed.He held only a few fee free cards with Chase and no MS or large amount of UR points. Just bad luck or? Comments?
What was your partner's #/24 status (# of new accounts in past 24 months) and hard pulls in the last 6 months when they opened the Ritz card? AAoA and credit utilization ratio (for all accounts even non-Chase) would be helpful too so we can assess.
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