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Chase closed my credit card account(s) [Consolidated]

Chase closed my credit card account(s) [Consolidated]

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Old Dec 23, 18, 4:22 am   -   Wikipost
Please read: This is a community-maintained wiki post containing the most important information from this thread. You may edit the Wiki once you have been on FT for 90 days and have made 90 posts.
 
Last edit by: liw5215
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If you feel your account has been unfairly closed, consider filing a complaint with the Consumer Protection Financial Bureau:
CFPB's complaint form: http://www.consumerfinance.gov/complaint/

When someone reports an account closure here, a lot of the same questions get asked. It might be useful to answer some questions in advance. This could help figure out what happened or how to proceed:
  1. Did you transfer UR points to someone with a different address? Different last name?
  2. Did you sell UR points to someone?
  3. Approximately what percentage of your charges earned less than 5x points in the past 12 months?
  4. Did a Chase or non-Chase bank recently close one of your credit cards?
  5. Are you using up a large percentage of your credit line on all Chase and non-Chase credit cards?
  6. Is your total credit line with Chase much higher than with other banks?
  7. Did you apply for many credit cards or other forms of credit in the past 2 months? ("Many" may be hard to define.)
  8. If you have a Chase checking account how much did you typically deposit in money orders per month, if any?
  9. Did you recently start spending a lot more with Chase than in typical months?
  10. Is your monthly balance frequently close to your credit limit?
  11. Approximately what percentage of spending was on gift cards this year?
  12. How much of your bill do you typically pay using WM or KMart bill payment if any?
  13. Do you have a Chase mortgage or other account that might be profitable to Chase?
  14. Has your credit score or credit profile changed recently? As in: significantly more debt, more open credit lines, or a large drop in your credit score?
Related threads: 2013.1 2013.4 2013.9 2013.12 2014.6
http://www.flyertalk.com/forum/chase...ta-points.html

On 1/4/15, LivelyFL noted that 34 posts have referenced account closures (updated 1/25/15):
1, 55, 80, 108, 117, 129, 146, 165, 182, 212, 221, 222, 232, 235, 262, 272, 281, 326, 364, 410, 411, 428, 475, 477, 482, 513, 552, 586, 620, 648, 656, 662, 714, 718, 784 and 815.

Mortgasm provided more detail as follows:

001 - moarmiles little explaination - 'inconsistent spending'
055 - brettskyg chase gift cards tiny ms
080 - Artemk checking chase gift card, tiny MS, international wires, wall-mart BP
108 - TTnc4me (105 actually) no info
117 - rodsren
129 - Kybosh chase gift card checking
146 - mintcilantro - checking 6k/month MS, BB payments from another ss#, some MO/AP, 7new cards in 90days, short cycling
165 - newcomr - checking
182 - thehawk75 - heavy MSw/other banks,
212 - LRD - 2x spend of 20k /month (on two cards), checking
221 - iceman 77_7, no info
222 - jk2 no info
232 - hitman1420 checking , heavy MS activity (no number)
235 - clearlyanewb checking, MS activity (10k AGC and more), light credit history, 10 recent inquiries
262 - brc01 - shortcycling, some MS (18k/month over a few cards), 1
272 - rambo - 70% MS on 5 cards, WM BP of 16k/month on 5 cards
281 - prestonv - heavy MS - 20k/month on multiple chase cards, heavy WMBP (ink stayed open)
326 - pacupgo - false alarm, no shutdown
364 - edh101985 - tiny MS (bonus only) , 4 chase cards in 6 months,
410 - msetr - lots of freedom/ink ms
411 - standaman360 - international wires (business), million dollar balances,
428 - queensgambit - gambling transactions, UR point transfer from SO, 5 chase apps 3 new chase cc in 45 days, Blogger points coach
475 - dogloverjb - checking, international wires,
477 - ftomasz - 14 inquiries in 8 months, 5 chase, minimal MS, rapid upswing in credit, paying from multiple accounts
482 - liw5215 - Heavy MS, re-entered after 13 months
513 - thegasguru - checking, $3k/month MO to checking, NO MS, AP,
552 - LAXtoWorld - 3 cards in 30 days
586 - adavydov7 checking, $1k APs,
648 - CMHFlyerOH - checking, MO, 3k gift cards
656 - I can see for miles - Maxed UR 5x rewards on Freedom and Ink cards. Chased closed all accounts. Was approved for Ritz Carlton card 14 months later and did nothing unusual with it, other than lower CL from 30K to 10K to free up CL for possible approvals. Two subsequent Chase apps (Chase Ink and Marriott Rewards), on separate dates 3+ months later, were declined for a "previous unsatisfactory relationship ..."
662 - frogdog51 - Chase VGCs (Reapproved in 12 months)
677 - Subdawg - closed for piggybacking
714 - Mamibear - 'abuse' redcard MS
718 - maxswanson - MS, 11 chase cards, traded UR, (reapproved after 12 months)
752 - peaser - "reputational risk" associated with the business (decision reversed later)
757 - uncommonsensical checking, 3 Cashier's Check deposits with quick w/d (the w/d were to pay CHASE credit cards! ridiculous 'loss prevention' dept. gods). All CC's closed 2 days later. Tried EX Office- they seem to have zero power once the Mullah in loss prevention has issued a fatwa (my guess: some 27 year old with a god complex).
762 - knopfler - checking closed (all credit cards closed in both mine and Mrs. Knopflers accounts about three weeks after checking closure)
771 - milemonkey - 'reputational Risk" connected to Attorney General lawsuit
784 - unstable one: 2 cash deposits over 10k to chase checking
815 - dukerau - one time UR point sale, 77% spending is 5x,
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Old Apr 1, 14, 12:01 pm
  #151  
 
Join Date: Jul 2006
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mintcilantro -

Any deposit accounts with Chase?
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Old Apr 1, 14, 12:03 pm
  #152  
 
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Originally Posted by Artemk View Post
What about your payments? How did you pay Chase? Somebody suggested that my Walmart billpay caused my shutdown - I was never heavy in office spending. Chase Gift cards - yes, but it stopped in Sep and I got shut down in Dec
Come to think of it, this could be a problem. I had been making payments with bluebird accounts that are not in my name.

I haven't done any walmart bill pay. Other payments were ACH pull from non-chase accounts.

Originally Posted by josephstern View Post
mintcilantro -

Any deposit accounts with Chase?
chase was my primary checking for salary DD. I had made occasional cash and MO deposit but had not done anything in last few months. I did have some AP DD into chase. I also used to receive chase quick pay from AP friends.
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Old Apr 1, 14, 12:09 pm
  #153  
 
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Originally Posted by mintcilantro View Post
I got shutdown by Chase last week. I just got back from my japan trip where I spent 5 fabulous nights in Hyatts thanks to Chase Ink.

While I was away, I got a letter in the mail from chase saying my checking and saving account will be closed. The letter was from operational loss prevention.

So I logged in online and looks like all my CCs have been closed. I had 5 personal and ink plus. I was able to transfer 40k+ UR to wife's UA account. I had a decent history with chase, CC since 2008 and checking since 2011.

I think it was due to buying 6k in offfice supplies last month. I used to spend 3-5k at 711 which they clearly didn't mind. 5x probably got me in trouble.

I'm pretty bummed. I was really counting on the annual free nights from fairmont and IHG (as wife has those cards as well).

I earned 500k UR points in last two years and booked 4 biz awards to asia on ua.
are we at a point where 6k/mo in 5x is getting us shut down
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Old Apr 1, 14, 2:20 pm
  #154  
 
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Originally Posted by oohaahouch View Post
are we at a point where 6k/mo in 5x is getting us shut down
Depends on the cardholder and their spending pattern. It's entirely YMMV.

Last edited by MDtR-Chicago; Apr 2, 14 at 8:21 am Reason: please trim long quotes
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Old Apr 1, 14, 2:54 pm
  #155  
 
Join Date: Aug 2013
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Did you mix the office supply purchases with regular 1x spend?

In the last couple of weeks I've come across two different posts saying they got trouble for Ink Bold office spending, though in those cases they were just denied more cards and one also had many other accounts. This is the first report I've seen of a closure.

Wonder if Chase is starting to crack down...
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Old Apr 1, 14, 3:07 pm
  #156  
 
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Originally Posted by sfmom View Post
Did you mix the office supply purchases with regular 1x spend?

In the last couple of weeks I've come across two different posts saying they got trouble for Ink Bold office spending, though in those cases they were just denied more cards and one also had many other accounts. This is the first report I've seen of a closure.

Wonder if Chase is starting to crack down...

Originally Posted by augustus21 View Post
Depends on the cardholder and their spending pattern. It's entirely YMMV.
I agree.. I thought I was ok since my card had been open for > 1yr, and I had primed it with gas station spend. My oldest card with them is close to 6 years.

I took too many chances.. too many new accounts. mostly 5x spend, and wasn't really using my other chase cards and balances were reported on other accounts.
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Old Apr 1, 14, 4:36 pm
  #157  
 
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Originally Posted by mintcilantro View Post
I agree.. I thought I was ok since my card had been open for > 1yr, and I had primed it with gas station spend. My oldest card with them is close to 6 years.

I took too many chances.. too many new accounts. mostly 5x spend, and wasn't really using my other chase cards and balances were reported on other accounts.
Thank you for your timely reply. Not too many people have gotten in trouble for Inking gift cards in the past from what I can tell, so I don't think your actions were that crazy. Sorry that you got targeted.
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Old Apr 1, 14, 4:48 pm
  #158  
 
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Originally Posted by mintcilantro View Post
chase was my primary checking for salary DD. I had made occasional cash and MO deposit but had not done anything in last few months. I did have some AP DD into chase. I also used to receive chase quick pay from AP friends.
I'm starting to think that the pattern is, ANY MO deposits at all are suicide at Chase.

Is your Chase checking still open, or did that get closed also or earlier?
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Old Apr 1, 14, 5:23 pm
  #159  
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I have rental properties and get several MO's every month. MO's, for me, are quite normal and commonplace. The volume is not huge (in MS terms, that is...), just a few thousand per month. I never gave this a thought until reading FT.

If you don't mind me asking-- did you have any odd experiences at Chase? Like a teller that seemed to think this was out of the ordinary and requested an FR? What was your volume?
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Old Apr 1, 14, 5:45 pm
  #160  
 
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My total MO deposits to chase are no more than 5k total. I used other accounts for depositing MO. I would only deposit to Chase in case i was going to have a shortfall for an upcoming payment and the deposits were done at ATM. My cash deposits were 1k to 2k at a time and no more than once or twice a month. Never got an odd look from anyone.

I had read all the warning posts and had moved majority of MS activitiy away from chase checking. What probably happened was my high office supply spend caught their eye and the manual review uncovered my MS.

I'll never know what happened but that's what I think. I think most people be careful of following activities
- AoR with too many cards. Unfortunately I opened 7 cards in last 3 months (due to citi aa 100k appearing just after my 5 app aor).
- pay off balances as soon as you can (I did this with chase but not with other issuers)
- spending more than CL esp in bonused categories
- checking account activity that can give any whiff of MS (AP, quick pay, cash/MO deposits, payments to multiple CCs)
- payments to Chase CCs in cash/MO or from accounts not in your name (e.g. BB that's not your own).


I think if you are doing only one or two of above, it will not likely cause problems. But if you get caught with multiple of those, you could get in trouble.

Ultimately, this is all speculation but it pays to be careful with Chase. Don't ask for large sample sizes and data points. It is common sense that I didn't follow.

I'm glad I took advice from other FTers and didn't close my citi AA cards after getting the 100k bonus. You can do that successfully but it is asking for trouble. Now, I'm counting on Citi/Amex for my churning, so I will not be too aggressive with them
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Old Apr 1, 14, 8:51 pm
  #161  
 
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Correct me if you think I am wrong, but I am pretty sure that once card is issued, they only look at your Chase activities. They can't pull your credit every month to see how you are doing with other banks.

So, account closures has to do with Chase activities - CC payment, MO deposits, etc.
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Old Apr 1, 14, 9:18 pm
  #162  
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Originally Posted by Artemk View Post
Correct me if you think I am wrong, but I am pretty sure that once card is issued, they only look at your Chase activities. They can't pull your credit every month to see how you are doing with other banks.

So, account closures has to do with Chase activities - CC payment, MO deposits, etc.
they can perform soft pulls anytime they want and most cc issuers do this periodically
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Old Apr 1, 14, 10:05 pm
  #163  
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Originally Posted by mintcilantro View Post
Unfortunately I opened 7 cards in last 3 months (due to citi aa 100k appearing just after my 5 app aor).
With whom? What do you mean by the bolded?
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Old Apr 1, 14, 10:14 pm
  #164  
 
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Originally Posted by oohaahouch View Post
are we at a point where 6k/mo in 5x is getting us shut down
I spend 2500 on phones which also has 5x every month no problem
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Old Apr 1, 14, 10:53 pm
  #165  
 
Join Date: Apr 2014
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Hi, a new lurker here. I was told by Chase Fraud Prevention (not operational loss) that they will close my checking account. From what I read above it seems likely that they will eventually close my credit cards too... Can someone please explain the sequence of typical Chase shut down event?

Specifically,
A) Is it 10 'calendar' or 'bank business' days after the checking account freeze that the checking account will be closed?
B) Do credit card freezes start on the day of checking account closure? Or some days later?
C) How many days do they give for me pay the card balances without interest?
D) UR points will not be redeemable at any point after card freezes - correct?

Thanks!
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