May 15, 2014, 8:16 am
Last edit by: StartinSanDiego
This thread is now archived. Please follow the topic here: https://www.flyertalk.com/forum/chase-ultimate-rewards/1986148-chase-closed-my-credit-card-account-s-tales-speculation-2019-thread.html
If you feel your account has been unfairly closed, consider filing a complaint with the Consumer Protection Financial Bureau:
CFPB's complaint form: http://www.consumerfinance.gov/complaint/
When someone reports an account closure here, a lot of the same questions get asked. It might be useful to answer some questions in advance. This could help figure out what happened or how to proceed:
2013.9
2013.12 2014.6
http://www.flyertalk.com/forum/chase...ta-points.html
On 1/4/15, LivelyFL noted that 34 posts have referenced account closures (updated 1/25/15):
1, 55, 80, 108, 117, 129, 146, 165, 182, 212, 221, 222, 232, 235, 262, 272, 281, 326, 364, 410, 411, 428, 475, 477, 482, 513, 552, 586, 620, 648, 656, 662, 714, 718, 784 and 815.
Mortgasm provided more detail as follows:
001 - moarmiles little explaination - 'inconsistent spending'
055 - brettskyg chase gift cards tiny ms
080 - Artemk checking chase gift card, tiny MS, international wires, wall-mart BP
108 - TTnc4me (105 actually) no info
117 - rodsren
129 - Kybosh chase gift card checking
146 - mintcilantro - checking 6k/month MS, BB payments from another ss#, some MO/AP, 7new cards in 90days, short cycling
165 - newcomr - checking
182 - thehawk75 - heavy MSw/other banks,
212 - LRD - 2x spend of 20k /month (on two cards), checking
221 - iceman 77_7, no info
222 - jk2 no info
232 - hitman1420 checking , heavy MS activity (no number)
235 - clearlyanewb checking, MS activity (10k AGC and more), light credit history, 10 recent inquiries
262 - brc01 - shortcycling, some MS (18k/month over a few cards), 1
272 - rambo - 70% MS on 5 cards, WM BP of 16k/month on 5 cards
281 - prestonv - heavy MS - 20k/month on multiple chase cards, heavy WMBP (ink stayed open)
326 - pacupgo - false alarm, no shutdown
364 - edh101985 - tiny MS (bonus only) , 4 chase cards in 6 months,
410 - msetr - lots of freedom/ink ms
411 - standaman360 - international wires (business), million dollar balances,
428 - queensgambit - gambling transactions, UR point transfer from SO, 5 chase apps 3 new chase cc in 45 days, Blogger points coach
475 - dogloverjb - checking, international wires,
477 - ftomasz - 14 inquiries in 8 months, 5 chase, minimal MS, rapid upswing in credit, paying from multiple accounts
482 - liw5215 - Heavy MS, re-entered after 13 months
513 - thegasguru - checking, $3k/month MO to checking, NO MS, AP,
552 - LAXtoWorld - 3 cards in 30 days
586 - adavydov7 checking, $1k APs,
648 - CMHFlyerOH - checking, MO, 3k gift cards
656 - I can see for miles - Maxed UR 5x rewards on Freedom and Ink cards. Chased closed all accounts. Was approved for Ritz Carlton card 14 months later and did nothing unusual with it, other than lower CL from 30K to 10K to free up CL for possible approvals. Two subsequent Chase apps (Chase Ink and Marriott Rewards), on separate dates 3+ months later, were declined for a "previous unsatisfactory relationship ..."
662 - frogdog51 - Chase VGCs (Reapproved in 12 months)
677 - Subdawg - closed for piggybacking
714 - Mamibear - 'abuse' redcard MS
718 - maxswanson - MS, 11 chase cards, traded UR, (reapproved after 12 months)
752 - peaser - "reputational risk" associated with the business (decision reversed later)
757 - uncommonsensical checking, 3 Cashier's Check deposits with quick w/d (the w/d were to pay CHASE credit cards! ridiculous 'loss prevention' dept. gods). All CC's closed 2 days later. Tried EX Office- they seem to have zero power once the Mullah in loss prevention has issued a fatwa (my guess: some 27 year old with a god complex).
762 - knopfler - checking closed (all credit cards closed in both mine and Mrs. Knopflers accounts about three weeks after checking closure)
771 - milemonkey - 'reputational Risk" connected to Attorney General lawsuit
784 - unstable one: 2 cash deposits over 10k to chase checking
815 - dukerau - one time UR point sale, 77% spending is 5x,
If you feel your account has been unfairly closed, consider filing a complaint with the Consumer Protection Financial Bureau:
CFPB's complaint form: http://www.consumerfinance.gov/complaint/
When someone reports an account closure here, a lot of the same questions get asked. It might be useful to answer some questions in advance. This could help figure out what happened or how to proceed:
- Did you transfer UR points to someone with a different address? Different last name?
- Did you sell UR points to someone?
- Approximately what percentage of your charges earned less than 5x points in the past 12 months?
- Did a Chase or non-Chase bank recently close one of your credit cards?
- Are you using up a large percentage of your credit line on all Chase and non-Chase credit cards?
- Is your total credit line with Chase much higher than with other banks?
- Did you apply for many credit cards or other forms of credit in the past 2 months? ("Many" may be hard to define.)
- If you have a Chase checking account how much did you typically deposit in money orders per month, if any?
- Did you recently start spending a lot more with Chase than in typical months?
- Is your monthly balance frequently close to your credit limit?
- Approximately what percentage of spending was on gift cards this year?
- How much of your bill do you typically pay using WM or KMart bill payment if any?
- Do you have a Chase mortgage or other account that might be profitable to Chase?
- Has your credit score or credit profile changed recently? As in: significantly more debt, more open credit lines, or a large drop in your credit score?
2013.9
2013.12 2014.6
http://www.flyertalk.com/forum/chase...ta-points.html
On 1/4/15, LivelyFL noted that 34 posts have referenced account closures (updated 1/25/15):
1, 55, 80, 108, 117, 129, 146, 165, 182, 212, 221, 222, 232, 235, 262, 272, 281, 326, 364, 410, 411, 428, 475, 477, 482, 513, 552, 586, 620, 648, 656, 662, 714, 718, 784 and 815.
Mortgasm provided more detail as follows:
001 - moarmiles little explaination - 'inconsistent spending'
055 - brettskyg chase gift cards tiny ms
080 - Artemk checking chase gift card, tiny MS, international wires, wall-mart BP
108 - TTnc4me (105 actually) no info
117 - rodsren
129 - Kybosh chase gift card checking
146 - mintcilantro - checking 6k/month MS, BB payments from another ss#, some MO/AP, 7new cards in 90days, short cycling
165 - newcomr - checking
182 - thehawk75 - heavy MSw/other banks,
212 - LRD - 2x spend of 20k /month (on two cards), checking
221 - iceman 77_7, no info
222 - jk2 no info
232 - hitman1420 checking , heavy MS activity (no number)
235 - clearlyanewb checking, MS activity (10k AGC and more), light credit history, 10 recent inquiries
262 - brc01 - shortcycling, some MS (18k/month over a few cards), 1
272 - rambo - 70% MS on 5 cards, WM BP of 16k/month on 5 cards
281 - prestonv - heavy MS - 20k/month on multiple chase cards, heavy WMBP (ink stayed open)
326 - pacupgo - false alarm, no shutdown
364 - edh101985 - tiny MS (bonus only) , 4 chase cards in 6 months,
410 - msetr - lots of freedom/ink ms
411 - standaman360 - international wires (business), million dollar balances,
428 - queensgambit - gambling transactions, UR point transfer from SO, 5 chase apps 3 new chase cc in 45 days, Blogger points coach
475 - dogloverjb - checking, international wires,
477 - ftomasz - 14 inquiries in 8 months, 5 chase, minimal MS, rapid upswing in credit, paying from multiple accounts
482 - liw5215 - Heavy MS, re-entered after 13 months
513 - thegasguru - checking, $3k/month MO to checking, NO MS, AP,
552 - LAXtoWorld - 3 cards in 30 days
586 - adavydov7 checking, $1k APs,
648 - CMHFlyerOH - checking, MO, 3k gift cards
656 - I can see for miles - Maxed UR 5x rewards on Freedom and Ink cards. Chased closed all accounts. Was approved for Ritz Carlton card 14 months later and did nothing unusual with it, other than lower CL from 30K to 10K to free up CL for possible approvals. Two subsequent Chase apps (Chase Ink and Marriott Rewards), on separate dates 3+ months later, were declined for a "previous unsatisfactory relationship ..."
662 - frogdog51 - Chase VGCs (Reapproved in 12 months)
677 - Subdawg - closed for piggybacking
714 - Mamibear - 'abuse' redcard MS
718 - maxswanson - MS, 11 chase cards, traded UR, (reapproved after 12 months)
752 - peaser - "reputational risk" associated with the business (decision reversed later)
757 - uncommonsensical checking, 3 Cashier's Check deposits with quick w/d (the w/d were to pay CHASE credit cards! ridiculous 'loss prevention' dept. gods). All CC's closed 2 days later. Tried EX Office- they seem to have zero power once the Mullah in loss prevention has issued a fatwa (my guess: some 27 year old with a god complex).
762 - knopfler - checking closed (all credit cards closed in both mine and Mrs. Knopflers accounts about three weeks after checking closure)
771 - milemonkey - 'reputational Risk" connected to Attorney General lawsuit
784 - unstable one: 2 cash deposits over 10k to chase checking
815 - dukerau - one time UR point sale, 77% spending is 5x,
Chase closed my credit card account(s) [Archived 2013-mid 2019]
Jun 22, 2017, 6:19 am
#1486
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,952
Jun 22, 2017, 9:33 am
#1487
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,740
Apparently so, did not seem interested.
Thanks so much for your thoughts.
I guess the idea of an appeal with CFPB and thus pursue the matter seems feasible, even if just out of curiosity what the outcome will be.
But I'm positive the bonus will be gone, even with a positive result.
Regarding the Chase Trust account - we will evaluate again after this mishap and if it's worth the time and effort to move everything to another bank.
Feel sorry for DH, since he did not need the extra hassle of having everything moved to the newly opened Chase company account and then having it involuntarily closed within a month.
Thanks so much for your thoughts.
I guess the idea of an appeal with CFPB and thus pursue the matter seems feasible, even if just out of curiosity what the outcome will be.
But I'm positive the bonus will be gone, even with a positive result.
Regarding the Chase Trust account - we will evaluate again after this mishap and if it's worth the time and effort to move everything to another bank.
Feel sorry for DH, since he did not need the extra hassle of having everything moved to the newly opened Chase company account and then having it involuntarily closed within a month.
This is what the T&Cs said:
Checking offer is not available to existing Chase checking customers. Savings offer is not available to existing Chase savings customers. Both offers are not available to those with fiduciary accounts, or those whose accounts have been closed within 90 days or closed with a negative balance.
I dont know how to interpret the application of this restriction but a TRUST account is a Fiduciary account.
May be that is why the system automatically shuts the new account after the system is updated with all the information. The manager probably has no clue - very common as "bankers" go.
Jun 22, 2017, 9:55 am
#1488
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,740
Just happened today.
Did you transfer UR points to someone with a different address? Different last name? NO
Did you sell UR points to someone? NO
Approximately what percentage of your charges earned less than 5x points in the past 12 months? ~80+%
Did a Chase or non-Chase bank recently close one of your credit cards? Yes - United, several months ago
Are you using up a large percentage of your credit line on all Chase and non-Chase credit cards? Yes, only have credit cards
Is your total credit line with Chase much higher than with other banks? - No, maybe 30% more
Did you apply for many credit cards or other forms of credit in the past 2 months? Only Mortgage in last 2 months, no cards for over a year ("Many" may be hard to define.)
If you have a Chase checking account how much did you typically deposit in money orders per month, if any? - ~10K?
Did you recently start spending a lot more with Chase than in typical months? No
Is your monthly balance frequently close to your credit limit? No
Approximately what percentage of spending was on gift cards this year? 40%
How much of your bill do you typically pay using WM or KMart bill payment if any? None
Do you have a Chase mortgage or other account that might be profitable to Chase? Checking x2
Has your credit score or credit profile changed recently? As in: significantly more debt, more open credit lines, or a large drop in your credit score? No - Credit score is just under 800
Did you transfer UR points to someone with a different address? Different last name? NO
Did you sell UR points to someone? NO
Approximately what percentage of your charges earned less than 5x points in the past 12 months? ~80+%
Did a Chase or non-Chase bank recently close one of your credit cards? Yes - United, several months ago
Are you using up a large percentage of your credit line on all Chase and non-Chase credit cards? Yes, only have credit cards
Is your total credit line with Chase much higher than with other banks? - No, maybe 30% more
Did you apply for many credit cards or other forms of credit in the past 2 months? Only Mortgage in last 2 months, no cards for over a year ("Many" may be hard to define.)
If you have a Chase checking account how much did you typically deposit in money orders per month, if any? - ~10K?
Did you recently start spending a lot more with Chase than in typical months? No
Is your monthly balance frequently close to your credit limit? No
Approximately what percentage of spending was on gift cards this year? 40%
How much of your bill do you typically pay using WM or KMart bill payment if any? None
Do you have a Chase mortgage or other account that might be profitable to Chase? Checking x2
Has your credit score or credit profile changed recently? As in: significantly more debt, more open credit lines, or a large drop in your credit score? No - Credit score is just under 800
High utilization across all your cards plus the MO deposit (in particular) would be the biggest flags.
Banks do Soft Pulls to review accounts all the time. The high utilization would show up in the place of the Highest Spend column, regardless if you paid it to zero by statement close dates.
Jun 22, 2017, 10:09 am
#1489
Join Date: Jan 2013
Location: Chicago, IL
Programs: Hilton, Marriott, Club Carlson, AA, UA, AS, SQ, AF
Posts: 124
Well, exactly one week after receiving my card and activating it, my account was closed (my wife's account was also closed exactly one week after activation).
Wife called executive branch office and opened up an investigation for more info.
I did the same today.
I noticed the executive office number I called (888-622-7547) is different than the one on the letter 877-225-0851. Might have to call the later at some point too.
Wife called executive branch office and opened up an investigation for more info.
I did the same today.
I noticed the executive office number I called (888-622-7547) is different than the one on the letter 877-225-0851. Might have to call the later at some point too.
Jun 22, 2017, 10:54 am
#1490
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,740
Well, exactly one week after receiving my card and activating it, my account was closed (my wife's account was also closed exactly one week after activation).
Wife called executive branch office and opened up an investigation for more info.
I did the same today.
I noticed the executive office number I called (888-622-7547) is different than the one on the letter 877-225-0851. Might have to call the later at some point too.
Wife called executive branch office and opened up an investigation for more info.
I did the same today.
I noticed the executive office number I called (888-622-7547) is different than the one on the letter 877-225-0851. Might have to call the later at some point too.
Do you mind to provide more details on the background in terms of your relationship with Chase? and in the context of other banks you also have relationship with?
That would be much more helpful to the community as to what Chase criteria might be when it comes to review accounts and take AA against the customers.
Thanks for sharing.
Jun 22, 2017, 11:08 am
#1491
Join Date: Dec 2010
Posts: 1,513
I didn't know about that - are you absolutely sure that credit report shows how much you spend during the month? And paying off the balance doesn't have any benefits now?
Jun 22, 2017, 1:37 pm
#1493
Join Date: Jun 2008
Location: BAY AREA
Posts: 1,125
I think banks do know the highest balance in a month even if you pay off your balance before statement closing date. My bofa travel card showed a high balance of 47k although the statement closed at 3k. No idea if that's a good thing or not.
Jun 22, 2017, 2:10 pm
#1494
Join Date: Dec 2010
Posts: 1,513
Looking at creditkarma reports, I don't see high utilization for my accounts. I understand that bank can see the spending on their cards, but I doubt Chase can see how much do you really spend on Amex card, for example.
Jun 22, 2017, 2:13 pm
#1495
Join Date: Apr 2016
Location: DFW
Posts: 675
Just use Chase's Blueprint feature and it tells you how much you spend each month and in what categories. There's not much you can hide from them.
Jun 22, 2017, 2:20 pm
#1496
Join Date: Oct 2011
Posts: 4,166
Sure they can. They can see everything you can see on your credit report, and that includes the highest balance reported.
Jun 22, 2017, 2:49 pm
#1497
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,740
Actually I suspect banks may even see more, in the terms of how to slice the data to their unique needs, as long as they pay for that specialization on how the data is grouped and categorized.
Jun 22, 2017, 4:40 pm
#1498
Join Date: Dec 2007
Location: PDX|AKL|AMS|GVA|AGP|CPT - or somewhere in between
Programs: DL DM; 2MM
Posts: 2,418
Have a chance to go back to the recent offers on Personal Accounts we received via email - in the T&Cs it seems you would NOT be eligible for the bonus any way due to you have a TRUST account with Chase if the Company Account linked to the existing TRUST account in any manner...
This is what the T&Cs said:
Checking offer is not available to existing Chase checking customers. Savings offer is not available to existing Chase savings customers. Both offers are not available to those with fiduciary accounts, or those whose accounts have been closed within 90 days or closed with a negative balance.
I dont know how to interpret the application of this restriction but a TRUST account is a Fiduciary account.
May be that is why the system automatically shuts the new account after the system is updated with all the information. The manager probably has no clue - very common as "bankers" go.
Checking offer is not available to existing Chase checking customers. Savings offer is not available to existing Chase savings customers. Both offers are not available to those with fiduciary accounts, or those whose accounts have been closed within 90 days or closed with a negative balance.
I dont know how to interpret the application of this restriction but a TRUST account is a Fiduciary account.
May be that is why the system automatically shuts the new account after the system is updated with all the information. The manager probably has no clue - very common as "bankers" go.
DH today is adamant to pursue the CFPB route and hopefully we will find out what the reason is for the account closure. However, always short in spare time, he might decide different tomorrow and cut all ties with Chase
Last edited by Travelomania; Jun 22, 2017 at 4:46 pm
Jun 22, 2017, 6:31 pm
#1499
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,740
Happy, thanks again for all your input.
There is no link between our personal Chase Trust account and any company account (there are more than one) - these are completely separate.
DH today is adamant to pursue the CFPB route and hopefully we will find out what the reason is for the account closure. However, always short in spare time, he might decide different tomorrow and cut all ties with Chase
There is no link between our personal Chase Trust account and any company account (there are more than one) - these are completely separate.
DH today is adamant to pursue the CFPB route and hopefully we will find out what the reason is for the account closure. However, always short in spare time, he might decide different tomorrow and cut all ties with Chase
Jun 22, 2017, 6:33 pm
#1500
Join Date: Dec 2010
Posts: 1,513
Have you ever actually read your real credit reports instead of the creditkarma thing?
Exactly. On every account regardless who is the issuer.
Actually I suspect banks may even see more, in the terms of how to slice the data to their unique needs, as long as they pay for that specialization on how the data is grouped and categorized.
Exactly. On every account regardless who is the issuer.
Actually I suspect banks may even see more, in the terms of how to slice the data to their unique needs, as long as they pay for that specialization on how the data is grouped and categorized.