May 15, 2014, 8:16 am
Last edit by: StartinSanDiego
This thread is now archived. Please follow the topic here: https://www.flyertalk.com/forum/chase-ultimate-rewards/1986148-chase-closed-my-credit-card-account-s-tales-speculation-2019-thread.html
If you feel your account has been unfairly closed, consider filing a complaint with the Consumer Protection Financial Bureau:
CFPB's complaint form: http://www.consumerfinance.gov/complaint/
When someone reports an account closure here, a lot of the same questions get asked. It might be useful to answer some questions in advance. This could help figure out what happened or how to proceed:
2013.9
2013.12 2014.6
http://www.flyertalk.com/forum/chase...ta-points.html
On 1/4/15, LivelyFL noted that 34 posts have referenced account closures (updated 1/25/15):
1, 55, 80, 108, 117, 129, 146, 165, 182, 212, 221, 222, 232, 235, 262, 272, 281, 326, 364, 410, 411, 428, 475, 477, 482, 513, 552, 586, 620, 648, 656, 662, 714, 718, 784 and 815.
Mortgasm provided more detail as follows:
001 - moarmiles little explaination - 'inconsistent spending'
055 - brettskyg chase gift cards tiny ms
080 - Artemk checking chase gift card, tiny MS, international wires, wall-mart BP
108 - TTnc4me (105 actually) no info
117 - rodsren
129 - Kybosh chase gift card checking
146 - mintcilantro - checking 6k/month MS, BB payments from another ss#, some MO/AP, 7new cards in 90days, short cycling
165 - newcomr - checking
182 - thehawk75 - heavy MSw/other banks,
212 - LRD - 2x spend of 20k /month (on two cards), checking
221 - iceman 77_7, no info
222 - jk2 no info
232 - hitman1420 checking , heavy MS activity (no number)
235 - clearlyanewb checking, MS activity (10k AGC and more), light credit history, 10 recent inquiries
262 - brc01 - shortcycling, some MS (18k/month over a few cards), 1
272 - rambo - 70% MS on 5 cards, WM BP of 16k/month on 5 cards
281 - prestonv - heavy MS - 20k/month on multiple chase cards, heavy WMBP (ink stayed open)
326 - pacupgo - false alarm, no shutdown
364 - edh101985 - tiny MS (bonus only) , 4 chase cards in 6 months,
410 - msetr - lots of freedom/ink ms
411 - standaman360 - international wires (business), million dollar balances,
428 - queensgambit - gambling transactions, UR point transfer from SO, 5 chase apps 3 new chase cc in 45 days, Blogger points coach
475 - dogloverjb - checking, international wires,
477 - ftomasz - 14 inquiries in 8 months, 5 chase, minimal MS, rapid upswing in credit, paying from multiple accounts
482 - liw5215 - Heavy MS, re-entered after 13 months
513 - thegasguru - checking, $3k/month MO to checking, NO MS, AP,
552 - LAXtoWorld - 3 cards in 30 days
586 - adavydov7 checking, $1k APs,
648 - CMHFlyerOH - checking, MO, 3k gift cards
656 - I can see for miles - Maxed UR 5x rewards on Freedom and Ink cards. Chased closed all accounts. Was approved for Ritz Carlton card 14 months later and did nothing unusual with it, other than lower CL from 30K to 10K to free up CL for possible approvals. Two subsequent Chase apps (Chase Ink and Marriott Rewards), on separate dates 3+ months later, were declined for a "previous unsatisfactory relationship ..."
662 - frogdog51 - Chase VGCs (Reapproved in 12 months)
677 - Subdawg - closed for piggybacking
714 - Mamibear - 'abuse' redcard MS
718 - maxswanson - MS, 11 chase cards, traded UR, (reapproved after 12 months)
752 - peaser - "reputational risk" associated with the business (decision reversed later)
757 - uncommonsensical checking, 3 Cashier's Check deposits with quick w/d (the w/d were to pay CHASE credit cards! ridiculous 'loss prevention' dept. gods). All CC's closed 2 days later. Tried EX Office- they seem to have zero power once the Mullah in loss prevention has issued a fatwa (my guess: some 27 year old with a god complex).
762 - knopfler - checking closed (all credit cards closed in both mine and Mrs. Knopflers accounts about three weeks after checking closure)
771 - milemonkey - 'reputational Risk" connected to Attorney General lawsuit
784 - unstable one: 2 cash deposits over 10k to chase checking
815 - dukerau - one time UR point sale, 77% spending is 5x,
If you feel your account has been unfairly closed, consider filing a complaint with the Consumer Protection Financial Bureau:
CFPB's complaint form: http://www.consumerfinance.gov/complaint/
When someone reports an account closure here, a lot of the same questions get asked. It might be useful to answer some questions in advance. This could help figure out what happened or how to proceed:
- Did you transfer UR points to someone with a different address? Different last name?
- Did you sell UR points to someone?
- Approximately what percentage of your charges earned less than 5x points in the past 12 months?
- Did a Chase or non-Chase bank recently close one of your credit cards?
- Are you using up a large percentage of your credit line on all Chase and non-Chase credit cards?
- Is your total credit line with Chase much higher than with other banks?
- Did you apply for many credit cards or other forms of credit in the past 2 months? ("Many" may be hard to define.)
- If you have a Chase checking account how much did you typically deposit in money orders per month, if any?
- Did you recently start spending a lot more with Chase than in typical months?
- Is your monthly balance frequently close to your credit limit?
- Approximately what percentage of spending was on gift cards this year?
- How much of your bill do you typically pay using WM or KMart bill payment if any?
- Do you have a Chase mortgage or other account that might be profitable to Chase?
- Has your credit score or credit profile changed recently? As in: significantly more debt, more open credit lines, or a large drop in your credit score?
2013.9
2013.12 2014.6
http://www.flyertalk.com/forum/chase...ta-points.html
On 1/4/15, LivelyFL noted that 34 posts have referenced account closures (updated 1/25/15):
1, 55, 80, 108, 117, 129, 146, 165, 182, 212, 221, 222, 232, 235, 262, 272, 281, 326, 364, 410, 411, 428, 475, 477, 482, 513, 552, 586, 620, 648, 656, 662, 714, 718, 784 and 815.
Mortgasm provided more detail as follows:
001 - moarmiles little explaination - 'inconsistent spending'
055 - brettskyg chase gift cards tiny ms
080 - Artemk checking chase gift card, tiny MS, international wires, wall-mart BP
108 - TTnc4me (105 actually) no info
117 - rodsren
129 - Kybosh chase gift card checking
146 - mintcilantro - checking 6k/month MS, BB payments from another ss#, some MO/AP, 7new cards in 90days, short cycling
165 - newcomr - checking
182 - thehawk75 - heavy MSw/other banks,
212 - LRD - 2x spend of 20k /month (on two cards), checking
221 - iceman 77_7, no info
222 - jk2 no info
232 - hitman1420 checking , heavy MS activity (no number)
235 - clearlyanewb checking, MS activity (10k AGC and more), light credit history, 10 recent inquiries
262 - brc01 - shortcycling, some MS (18k/month over a few cards), 1
272 - rambo - 70% MS on 5 cards, WM BP of 16k/month on 5 cards
281 - prestonv - heavy MS - 20k/month on multiple chase cards, heavy WMBP (ink stayed open)
326 - pacupgo - false alarm, no shutdown
364 - edh101985 - tiny MS (bonus only) , 4 chase cards in 6 months,
410 - msetr - lots of freedom/ink ms
411 - standaman360 - international wires (business), million dollar balances,
428 - queensgambit - gambling transactions, UR point transfer from SO, 5 chase apps 3 new chase cc in 45 days, Blogger points coach
475 - dogloverjb - checking, international wires,
477 - ftomasz - 14 inquiries in 8 months, 5 chase, minimal MS, rapid upswing in credit, paying from multiple accounts
482 - liw5215 - Heavy MS, re-entered after 13 months
513 - thegasguru - checking, $3k/month MO to checking, NO MS, AP,
552 - LAXtoWorld - 3 cards in 30 days
586 - adavydov7 checking, $1k APs,
648 - CMHFlyerOH - checking, MO, 3k gift cards
656 - I can see for miles - Maxed UR 5x rewards on Freedom and Ink cards. Chased closed all accounts. Was approved for Ritz Carlton card 14 months later and did nothing unusual with it, other than lower CL from 30K to 10K to free up CL for possible approvals. Two subsequent Chase apps (Chase Ink and Marriott Rewards), on separate dates 3+ months later, were declined for a "previous unsatisfactory relationship ..."
662 - frogdog51 - Chase VGCs (Reapproved in 12 months)
677 - Subdawg - closed for piggybacking
714 - Mamibear - 'abuse' redcard MS
718 - maxswanson - MS, 11 chase cards, traded UR, (reapproved after 12 months)
752 - peaser - "reputational risk" associated with the business (decision reversed later)
757 - uncommonsensical checking, 3 Cashier's Check deposits with quick w/d (the w/d were to pay CHASE credit cards! ridiculous 'loss prevention' dept. gods). All CC's closed 2 days later. Tried EX Office- they seem to have zero power once the Mullah in loss prevention has issued a fatwa (my guess: some 27 year old with a god complex).
762 - knopfler - checking closed (all credit cards closed in both mine and Mrs. Knopflers accounts about three weeks after checking closure)
771 - milemonkey - 'reputational Risk" connected to Attorney General lawsuit
784 - unstable one: 2 cash deposits over 10k to chase checking
815 - dukerau - one time UR point sale, 77% spending is 5x,
Chase closed my credit card account(s) [Archived 2013-mid 2019]
Jan 4, 2015, 4:29 pm
#751
Join Date: Apr 2004
Programs: AA plt 2 mm, Marriott LTT, HH dia
Posts: 1,215
The following posts have had a closure:
1, 55, 80, 108, 117, 129, 146, 165, 182, 212, 221, 222, 232, 235, 262, 272, 281, 326, 364, 410, 411, 428, 475, 477, 482, 513, 552, 586, 620, 648, 656, 662, 714 and 718.
To answer my own question, about 34 on this thread. (Lot higher than I thought.)
1, 55, 80, 108, 117, 129, 146, 165, 182, 212, 221, 222, 232, 235, 262, 272, 281, 326, 364, 410, 411, 428, 475, 477, 482, 513, 552, 586, 620, 648, 656, 662, 714 and 718.
To answer my own question, about 34 on this thread. (Lot higher than I thought.)
Great job! I posted your accomplishment in the wiki! It will be easier to keep track of total closures, if we choose to, that way.
Jan 5, 2015, 11:28 pm
#752
Join Date: May 2008
Location: San Francisco, CA
Posts: 10
I had 2 Southwest Cards for about 18 months, a Hyatt card for 12 months and a Chase Ink business Plus for about 5 months and a United card for 10 years. Last month, I closed one of the SW personal cards and then was approved for the SW Premier card (different one from the one I closed.)
Chase just shut them all down for “reputational risk.” I didn’t do any manufactured spend at all.
Chase just shut them all down for “reputational risk.” I didn’t do any manufactured spend at all.
Jan 6, 2015, 12:01 am
#753
Join Date: Jul 2013
Posts: 1,872
I had 2 Southwest Cards for about 18 months, a Hyatt card for 12 months and a Chase Ink business Plus for about 5 months and a United card for 10 years. Last month, I closed one of the SW personal cards and then was approved for the SW Premier card (different one from the one I closed.)
Chase just shut them all down for “reputational risk.” I didn’t do any manufactured spend at all.
Chase just shut them all down for “reputational risk.” I didn’t do any manufactured spend at all.
Jan 6, 2015, 12:57 am
#754
Community Director Emerita
Join Date: Oct 2000
Location: Anywhere warm
Posts: 33,742
Jan 6, 2015, 12:08 pm
#755
Join Date: Oct 2011
Posts: 4,166
Chase probably thought he was opening and closing the cards just for the points, so they closed his accounts. In their updated T&Cs they list "opening and closing cards just for the points" as a reason to close accounts. which is stupid because the ONLY reason people open these accounts in the first place is for the points.
Jan 7, 2015, 10:00 am
#756
Join Date: Jul 2013
Location: ATL
Programs: HH D, MB G, IHG P, Nat'l EE, Hertz PC
Posts: 496
When your CL reaches a certain level Chase runs checks on you through the "non-credit-bureau" personal information services. These can have (and did have in my case) derogatory information from neighbors from many years ago. I forget the names of the 2 big ones but after Chase closed all my accounts I froze those two reports and Chase let me open accounts two years later. Close those reports asap.
Jan 7, 2015, 5:50 pm
#757
Join Date: Feb 2005
Location: a hotel room, somewhere...
Posts: 962
UGGGH... My Recommendation to all: Close ALL Chase Bank Accounts Immediately
F---!
So, i have had a business checking forever. It was my main business account and had real business related cash deposits- which i stopped doing well over a year ago when news of closures reached me. In hindsight, I WAS STUPID NOT TO CLOSE THE ACCOUNT THEN.
fast forward to today- got the letter from loss prevention stating the account is being closed. same as everyone: nobody i can talk to, final decision- the gods in that department have spoken.
Only thing I can think of is that ~3x i have needed to pay a chase card quickly and the only way to get it to hit right away is to pay it from a chase account. so i'd deposit a cashier's check to my business account (i rarely use it now, so not much $ in it), and then pay the credit card from the account. EDIT: seems new 8/2014 T&C give 30 days to tfr UR points if CC clsoed, so seems i'm ok on that front.
2 days after doing it the last time, they decided to close my account. F---! If this unfolds the way everyone else has seen, my credit cards are on death row. STUPID STUPID STUPID.
BOTTOM LINE: There is NO GOOD that can come from having any banking relationship with Chase. It can only hurt you.
Everything I've read the past several months has pointed to Chase allowing you 30 days to transfer out UR points when they close accounts. Anybody see anything to the contrary the past several months?
So, i have had a business checking forever. It was my main business account and had real business related cash deposits- which i stopped doing well over a year ago when news of closures reached me. In hindsight, I WAS STUPID NOT TO CLOSE THE ACCOUNT THEN.
fast forward to today- got the letter from loss prevention stating the account is being closed. same as everyone: nobody i can talk to, final decision- the gods in that department have spoken.
Only thing I can think of is that ~3x i have needed to pay a chase card quickly and the only way to get it to hit right away is to pay it from a chase account. so i'd deposit a cashier's check to my business account (i rarely use it now, so not much $ in it), and then pay the credit card from the account. EDIT: seems new 8/2014 T&C give 30 days to tfr UR points if CC clsoed, so seems i'm ok on that front.
2 days after doing it the last time, they decided to close my account. F---! If this unfolds the way everyone else has seen, my credit cards are on death row. STUPID STUPID STUPID.
BOTTOM LINE: There is NO GOOD that can come from having any banking relationship with Chase. It can only hurt you.
Everything I've read the past several months has pointed to Chase allowing you 30 days to transfer out UR points when they close accounts. Anybody see anything to the contrary the past several months?
Last edited by uncommonsensical; Jan 7, 2015 at 9:21 pm Reason: see note
Jan 7, 2015, 6:44 pm
#758
Join Date: Jul 2013
Posts: 1,872
F---!
So, i have had a business checking forever. It was my main business account and had real business related cash deposits- which i stopped doing well over a year ago when news of closures reached me. In hindsight, I WAS STUPID NOT TO CLOSE THE ACCOUNT THEN.
fast forward to today- got the letter from loss prevention stating the account is being closed. same as everyone: nobody i can talk to, final decision- the gods in that department have spoken.
Only thing I can think of is that ~3x i have needed to pay a chase card quickly and the only way to get it to hit right away is to pay it from a chase account. so i'd deposit a cashier's check to my business account (i rarely use it now, so not much $ in it), and then pay the credit card from the account.
2 days after doing it the last time, they decided to close my account. F---! If this unfolds the way everyone else has seen, my credit cards are on death row. STUPID STUPID STUPID.
BOTTOM LINE: There is NO GOOD that can come from having any banking relationship with Chase. It can only hurt you.
Everything I've read the past several months has pointed to Chase allowing you 30 days to transfer out UR points when they close accounts. Anybody see anything to the contrary the past several months?
So, i have had a business checking forever. It was my main business account and had real business related cash deposits- which i stopped doing well over a year ago when news of closures reached me. In hindsight, I WAS STUPID NOT TO CLOSE THE ACCOUNT THEN.
fast forward to today- got the letter from loss prevention stating the account is being closed. same as everyone: nobody i can talk to, final decision- the gods in that department have spoken.
Only thing I can think of is that ~3x i have needed to pay a chase card quickly and the only way to get it to hit right away is to pay it from a chase account. so i'd deposit a cashier's check to my business account (i rarely use it now, so not much $ in it), and then pay the credit card from the account.
2 days after doing it the last time, they decided to close my account. F---! If this unfolds the way everyone else has seen, my credit cards are on death row. STUPID STUPID STUPID.
BOTTOM LINE: There is NO GOOD that can come from having any banking relationship with Chase. It can only hurt you.
Everything I've read the past several months has pointed to Chase allowing you 30 days to transfer out UR points when they close accounts. Anybody see anything to the contrary the past several months?
Jan 7, 2015, 9:27 pm
#759
Join Date: Feb 2005
Location: a hotel room, somewhere...
Posts: 962
re-read. i said the cash deposits were a long time ago. only activity past ~18 months of note is 3 cashier's check deposits to pay chase credit cards.
from my reading, there is rarely an 'only' bank accounts. seems credit cards get closed after a short lag time- once 1 domino falls, they all fall.
btw, seems the immediate 'surprise' closings may be replaced with 'kinder and gentler': acccount will be closed 60 days from letter date, and i can continue to make deposits/etc until 10 days before (with the caveat that they may decide to close it earlier with no notice, and allowing me to close it earlier myself if i want).
from my reading, there is rarely an 'only' bank accounts. seems credit cards get closed after a short lag time- once 1 domino falls, they all fall.
btw, seems the immediate 'surprise' closings may be replaced with 'kinder and gentler': acccount will be closed 60 days from letter date, and i can continue to make deposits/etc until 10 days before (with the caveat that they may decide to close it earlier with no notice, and allowing me to close it earlier myself if i want).
Jan 7, 2015, 9:37 pm
#760
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,755
The story has some missing parts.
1) Why he needs the quickest way to pay his Chase cards?
AFAIK any payment from a linked external account would post the same day after midnight if the payment is made before the cut-off time.
Paying from linked Chase checking account would show the payment pending instantly after making the transfer but it does not release a credit line whatsoever.
2) Why can't he go to a Chase branch to pay the cards with either cash or the same cashier check, instead of dumping the instrument to the biz checking account then immediately transferred the fund to pay the credit cards?
3) Note on this thread, a few months ago one reason given to a poster by the branch manager was, payments from many sources. Seems Chase does not like payments coming from unknown sources.
Chase is probably the only big bank requires ID to make cash deposit to one's own account since Feb last year, and you cannot make any cash deposit to accounts do not belong to you. Check is OK.
4) After being fined by the government for tens of billions despite almost a year's negotiation, Chase now is very aggressive to root out compliance risk - it does not want to do more paper work to ensure compliance which is very costly so it chooses to fire customers whose banking behaviors require compliance follow up or monitoring,
Last edited by Happy; Jan 7, 2015 at 9:46 pm
Jan 7, 2015, 9:42 pm
#761
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,755
Chase probably thought he was opening and closing the cards just for the points, so they closed his accounts. In their updated T&Cs they list "opening and closing cards just for the points" as a reason to close accounts. which is stupid because the ONLY reason people open these accounts in the first place is for the points.
Note the reason given is "reputational risk" - this is the first time ever reported here. What reputation Chase does not like? Note one of the original Chase closure threads, the OP had one of their business account and cards closed because the business was a "crowd funding" web site and Chase did not like it.
Jan 8, 2015, 11:24 am
#762
Join Date: Oct 2010
Location: DFW
Posts: 684
My Chase checking account also got the hammer dropped on it, but it's a personal account and they only gave me three weeks or so (letter dated Dec. 29th, account to be closed Jan. 23rd). Have been depositing lots of MO's over the past 18 months. CC's still open at this point.
Jan 8, 2015, 4:48 pm
#763
Join Date: Feb 2005
Location: a hotel room, somewhere...
Posts: 962
tmi for now.
Last edited by uncommonsensical; Jan 8, 2015 at 4:54 pm Reason: tmi
Jan 12, 2015, 10:12 am
#764
Join Date: May 2008
Location: San Francisco, CA
Posts: 10
Just an fyi: I complained to the Consumer Financial Protection Bureau and Chase reversed their decision to close 4 of the 5 accounts they said they were shutting me down for “”reputational risk.”
Chase’s response on the CFPB website:
“Relief
We’ve reversed our decision to close your accounts ending in xxxx, xxxx, xxxx and xxxx
After further review, we have reversed our decision to close the Southwest Airlines Rapid Rewards Visa(R) Signature account ending in xxxx, Hyatt VISA Signature account ending in xxxx, Southwest Airlines Rapid Rewards Visa(R) Business Signature account ending in xxxx, and United MileagePlus VISA Signature account ending in xxxx.
Dispute
We reviewed our records and determined that the Chase INK VISA Signature Business account ending in xxxx will be closed on February 22, 2015, because continuing the relationship creates possible reputational risk for the company. “
Chase’s response on the CFPB website:
“Relief
We’ve reversed our decision to close your accounts ending in xxxx, xxxx, xxxx and xxxx
After further review, we have reversed our decision to close the Southwest Airlines Rapid Rewards Visa(R) Signature account ending in xxxx, Hyatt VISA Signature account ending in xxxx, Southwest Airlines Rapid Rewards Visa(R) Business Signature account ending in xxxx, and United MileagePlus VISA Signature account ending in xxxx.
Dispute
We reviewed our records and determined that the Chase INK VISA Signature Business account ending in xxxx will be closed on February 22, 2015, because continuing the relationship creates possible reputational risk for the company. “
Jan 12, 2015, 10:35 am
#765
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,034
Wow. That's a change. Chase is really easing up in a lot of ways.