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Chase closed my credit card account(s) [Archived 2013-mid 2019]

Chase closed my credit card account(s) [Archived 2013-mid 2019]

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Old Sep 5, 19, 11:49 pm   -   Wikipost
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This thread is now archived. Please follow the topic here: https://www.flyertalk.com/forum/chas...19-thread.html




If you feel your account has been unfairly closed, consider filing a complaint with the Consumer Protection Financial Bureau:

CFPB's complaint form: http://www.consumerfinance.gov/complaint/

When someone reports an account closure here, a lot of the same questions get asked. It might be useful to answer some questions in advance. This could help figure out what happened or how to proceed:
  1. Did you transfer UR points to someone with a different address? Different last name?
  2. Did you sell UR points to someone?
  3. Approximately what percentage of your charges earned less than 5x points in the past 12 months?
  4. Did a Chase or non-Chase bank recently close one of your credit cards?
  5. Are you using up a large percentage of your credit line on all Chase and non-Chase credit cards?
  6. Is your total credit line with Chase much higher than with other banks?
  7. Did you apply for many credit cards or other forms of credit in the past 2 months? ("Many" may be hard to define.)
  8. If you have a Chase checking account how much did you typically deposit in money orders per month, if any?
  9. Did you recently start spending a lot more with Chase than in typical months?
  10. Is your monthly balance frequently close to your credit limit?
  11. Approximately what percentage of spending was on gift cards this year?
  12. How much of your bill do you typically pay using WM or KMart bill payment if any?
  13. Do you have a Chase mortgage or other account that might be profitable to Chase?
  14. Has your credit score or credit profile changed recently? As in: significantly more debt, more open credit lines, or a large drop in your credit score?
Related threads: 2013.1 2013.4
2013.9
2013.12 2014.6
http://www.flyertalk.com/forum/chase...ta-points.html

On 1/4/15, LivelyFL noted that 34 posts have referenced account closures (updated 1/25/15):
1, 55, 80, 108, 117, 129, 146, 165, 182, 212, 221, 222, 232, 235, 262, 272, 281, 326, 364, 410, 411, 428, 475, 477, 482, 513, 552, 586, 620, 648, 656, 662, 714, 718, 784 and 815.

Mortgasm provided more detail as follows:

001 - moarmiles little explaination - 'inconsistent spending'
055 - brettskyg chase gift cards tiny ms
080 - Artemk checking chase gift card, tiny MS, international wires, wall-mart BP
108 - TTnc4me (105 actually) no info
117 - rodsren
129 - Kybosh chase gift card checking
146 - mintcilantro - checking 6k/month MS, BB payments from another ss#, some MO/AP, 7new cards in 90days, short cycling
165 - newcomr - checking
182 - thehawk75 - heavy MSw/other banks,
212 - LRD - 2x spend of 20k /month (on two cards), checking
221 - iceman 77_7, no info
222 - jk2 no info
232 - hitman1420 checking , heavy MS activity (no number)
235 - clearlyanewb checking, MS activity (10k AGC and more), light credit history, 10 recent inquiries
262 - brc01 - shortcycling, some MS (18k/month over a few cards), 1
272 - rambo - 70% MS on 5 cards, WM BP of 16k/month on 5 cards
281 - prestonv - heavy MS - 20k/month on multiple chase cards, heavy WMBP (ink stayed open)
326 - pacupgo - false alarm, no shutdown
364 - edh101985 - tiny MS (bonus only) , 4 chase cards in 6 months,
410 - msetr - lots of freedom/ink ms
411 - standaman360 - international wires (business), million dollar balances,
428 - queensgambit - gambling transactions, UR point transfer from SO, 5 chase apps 3 new chase cc in 45 days, Blogger points coach
475 - dogloverjb - checking, international wires,
477 - ftomasz - 14 inquiries in 8 months, 5 chase, minimal MS, rapid upswing in credit, paying from multiple accounts
482 - liw5215 - Heavy MS, re-entered after 13 months
513 - thegasguru - checking, $3k/month MO to checking, NO MS, AP,
552 - LAXtoWorld - 3 cards in 30 days
586 - adavydov7 checking, $1k APs,
648 - CMHFlyerOH - checking, MO, 3k gift cards
656 - I can see for miles - Maxed UR 5x rewards on Freedom and Ink cards. Chased closed all accounts. Was approved for Ritz Carlton card 14 months later and did nothing unusual with it, other than lower CL from 30K to 10K to free up CL for possible approvals. Two subsequent Chase apps (Chase Ink and Marriott Rewards), on separate dates 3+ months later, were declined for a "previous unsatisfactory relationship ..."
662 - frogdog51 - Chase VGCs (Reapproved in 12 months)
677 - Subdawg - closed for piggybacking
714 - Mamibear - 'abuse' redcard MS
718 - maxswanson - MS, 11 chase cards, traded UR, (reapproved after 12 months)
752 - peaser - "reputational risk" associated with the business (decision reversed later)
757 - uncommonsensical checking, 3 Cashier's Check deposits with quick w/d (the w/d were to pay CHASE credit cards! ridiculous 'loss prevention' dept. gods). All CC's closed 2 days later. Tried EX Office- they seem to have zero power once the Mullah in loss prevention has issued a fatwa (my guess: some 27 year old with a god complex).
762 - knopfler - checking closed (all credit cards closed in both mine and Mrs. Knopflers accounts about three weeks after checking closure)
771 - milemonkey - 'reputational Risk" connected to Attorney General lawsuit
784 - unstable one: 2 cash deposits over 10k to chase checking
815 - dukerau - one time UR point sale, 77% spending is 5x,
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Old Apr 23, 14, 12:05 am
  #256  
 
Join Date: Aug 2012
Location: BOS
Programs: Chase Ultimate Rewards
Posts: 620
Originally Posted by josephstern View Post
So then when they shut you down, why do they take away your points?
If these shutdowns are precipitated by bad behavior, why let you keep the points?
augustus21 is offline  
Old Apr 23, 14, 12:22 am
  #257  
Suspended
 
Join Date: May 2012
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Originally Posted by MasterCharge View Post
I would like more input from you how this might be, I am under the impression that many* banks like to have a lot of their products for a single individual (building client relations), i.e. using their bill pay, checking account, savings, cc, etc...

*all.
Many of the shutdowns that have been reported have originated from the banking side of Chase
skibum7732 is offline  
Old Apr 23, 14, 1:28 pm
  #258  
 
Join Date: Oct 2011
Posts: 4,167
So I logged on today to my Biz accounts (legit, 2 businesses) and saw this. Used the card earlier without problems, and all the purchases are showing up when I look at activity. Anyone had this happen to them?

Superorb is offline  
Old Apr 23, 14, 2:58 pm
  #259  
 
Join Date: Jan 2011
Location: ATL
Programs: DL PM, SPG Plat
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Originally Posted by Superorb View Post
So I logged on today to my Biz accounts (legit, 2 businesses) and saw this. Used the card earlier without problems, and all the purchases are showing up when I look at activity. Anyone had this happen to them?
I'm seeing nearly the exact same thing. Have we been shut down? I haven't received any phone calls or emails what so ever. I'm holding out hope this is a temporary glitch?
FederalFlyer is offline  
Old Apr 23, 14, 4:03 pm
  #260  
 
Join Date: Aug 2012
Location: BOS
Programs: Chase Ultimate Rewards
Posts: 620
Originally Posted by FederalFlyer View Post
I'm seeing nearly the exact same thing. Have we been shut down? I haven't received any phone calls or emails what so ever. I'm holding out hope this is a temporary glitch?
This happened once when I logged in. Chase was doing some backend technical work. I wouldn't jump to any conclusions.
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Old Apr 23, 14, 4:10 pm
  #261  
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Join Date: Aug 2010
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Posts: 42,809
The regulatory burdens associated with people who churn and engage in other risky behaviors cost financial institutions money. So they look at the customer relationship. If they are assigning an AML specialist, producing SAR's and dealing with account openings and closings, and you aren't a HVC, why on earth would they want to keep you? So, they largely fire you.

As regulators get tougher, this process will become tougher.
Often1 is online now  
Old Apr 23, 14, 4:44 pm
  #262  
 
Join Date: Dec 2009
Location: DEN
Posts: 305
Looks like I was closed today both personal and business. I don't think it's a glitch.
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Old Apr 23, 14, 5:05 pm
  #263  
 
Join Date: Feb 2013
Location: NYC
Programs: UA 1K, AA EP, Hyatt Diamond, SPG Platinum, M life Noir
Posts: 1,279
Originally Posted by Superorb View Post
So I logged on today to my Biz accounts (legit, 2 businesses) and saw this. Used the card earlier without problems, and all the purchases are showing up when I look at activity. Anyone had this happen to them?
Everything is showing up as normal for my Ink Bold and Ink Plus (and everything else) right now. I did have a weird issue last weekend where I couldn't access Ultimate Rewards on any of my credit cards, and it definitely got my heart racing a bit, so I wouldn't freak out just yet.
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Old Apr 23, 14, 5:21 pm
  #264  
 
Join Date: Jul 2012
Location: San Francisco, CA
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Originally Posted by brc01 View Post
Looks like I was closed today both personal and business. I don't think it's a glitch.
what was your MS pattern??
exmike is offline  
Old Apr 23, 14, 5:42 pm
  #265  
 
Join Date: Jun 2013
Posts: 499
Originally Posted by Superorb View Post
So I logged on today to my Biz accounts (legit, 2 businesses) and saw this. Used the card earlier without problems, and all the purchases are showing up when I look at activity. Anyone had this happen to them?
I've gotten the "Not Available" before and had a minor freakout, but it turns out it was just a transient glitch. No big deal.
aradisc is offline  
Old Apr 23, 14, 7:14 pm
  #266  
 
Join Date: Dec 2009
Location: DEN
Posts: 305
Originally Posted by exmike View Post
what was your MS pattern??
It was probably due to my personal card (Amazon) hitting 2x of my pathetic 5K CL in mostly pharmacy spend of almost 10K. Statement closed on 4/21, Chase SPd my reports on 4/22 and today 4/23 already reported closed by credit grantor using Experian backdoor. Coincidence?

My business card was only at 7K spend this month well under CL but all those office supply promotions since the beginning of the year totaled up to roughly 25K spend. Account was at 139K UR points.

It was fun while it lasted, I got all my points redeemed/transferred out on both cards so no biggie. Chase is so greedy with APRs on personal cards it's a good riddance. A little sentimental to have the biz card go.

No checking accounts with them, had personal/business a few years ago that I closed since I didn't ever use them after they nerfed debit card rewards in 2011.
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Old Apr 23, 14, 8:03 pm
  #267  
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Originally Posted by brc01 View Post
It was probably due to my personal card (Amazon) hitting 2x of my pathetic 5K CL in mostly pharmacy spend of almost 10K. Statement closed on 4/21, Chase SPd my reports on 4/22 and today 4/23 already reported closed by credit grantor using Experian backdoor. Coincidence?

My business card was only at 7K spend this month well under CL but all those office supply promotions since the beginning of the year totaled up to roughly 25K spend. Account was at 139K UR points.

It was fun while it lasted, I got all my points redeemed/transferred out on both cards so no biggie. Chase is so greedy with APRs on personal cards it's a good riddance. A little sentimental to have the biz card go.

No checking accounts with them, had personal/business a few years ago that I closed since I didn't ever use them after they nerfed debit card rewards in 2011.
If you are concerned about the APR on a cc, then you should not be in this game until you get your finances/debt under control...its costing you more in interest than you are earning in rewards if you carry a balance. Almost everyone here (everyone doing it correctly), never carries a balance on any cc.
skibum7732 is offline  
Old Apr 23, 14, 9:16 pm
  #268  
 
Join Date: Oct 2011
Posts: 4,167
Well, my Biz account is back and now there's a notation at the bottom of the page saying they're sending me a new card. I'm guessing this is the new Visa card. Phew, I was having a rough day stressing about this.
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Old Apr 24, 14, 8:55 am
  #269  
 
Join Date: Dec 2009
Location: DEN
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Originally Posted by skibum7732 View Post
If you are concerned about the APR on a cc, then you should not be in this game until you get your finances/debt under control...its costing you more in interest than you are earning in rewards if you carry a balance. Almost everyone here (everyone doing it correctly), never carries a balance on any cc.
Never carry a balance, what I meant is it's annoying to have high APR cards that will never ever get re-priced to better APR terms (i.e. Chase). Yes, I know it ultimately doesn't matter since I pay in full and never paid a single penny in interest to Chase. It's just the principle or peace of mind aspect.

With 2% utilization, there's nothing left to "fix" except APRs. Which again, I know are pretty much pointless since I always pay in full.
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Old Apr 24, 14, 1:43 pm
  #270  
jmw
 
Join Date: Jan 2003
Location: Northern California
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Originally Posted by brc01 View Post
My business card was only at 7K spend this month well under CL but all those office supply promotions since the beginning of the year totaled up to roughly 25K spend. Account was at 139K UR points.
Sorry to hear about this. Scary how not having checking/savings anymore doesn't seem to help.

Was all of the $7k 5x or did you mix some 1x in there to bury the activity? Were the amounts on the 5x tell-tale numbers like $413.90 repeated several times?
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