May 15, 2014, 8:16 am
Last edit by: StartinSanDiego
This thread is now archived. Please follow the topic here: https://www.flyertalk.com/forum/chase-ultimate-rewards/1986148-chase-closed-my-credit-card-account-s-tales-speculation-2019-thread.html
If you feel your account has been unfairly closed, consider filing a complaint with the Consumer Protection Financial Bureau:
CFPB's complaint form: http://www.consumerfinance.gov/complaint/
When someone reports an account closure here, a lot of the same questions get asked. It might be useful to answer some questions in advance. This could help figure out what happened or how to proceed:
2013.9
2013.12 2014.6
http://www.flyertalk.com/forum/chase...ta-points.html
On 1/4/15, LivelyFL noted that 34 posts have referenced account closures (updated 1/25/15):
1, 55, 80, 108, 117, 129, 146, 165, 182, 212, 221, 222, 232, 235, 262, 272, 281, 326, 364, 410, 411, 428, 475, 477, 482, 513, 552, 586, 620, 648, 656, 662, 714, 718, 784 and 815.
Mortgasm provided more detail as follows:
001 - moarmiles little explaination - 'inconsistent spending'
055 - brettskyg chase gift cards tiny ms
080 - Artemk checking chase gift card, tiny MS, international wires, wall-mart BP
108 - TTnc4me (105 actually) no info
117 - rodsren
129 - Kybosh chase gift card checking
146 - mintcilantro - checking 6k/month MS, BB payments from another ss#, some MO/AP, 7new cards in 90days, short cycling
165 - newcomr - checking
182 - thehawk75 - heavy MSw/other banks,
212 - LRD - 2x spend of 20k /month (on two cards), checking
221 - iceman 77_7, no info
222 - jk2 no info
232 - hitman1420 checking , heavy MS activity (no number)
235 - clearlyanewb checking, MS activity (10k AGC and more), light credit history, 10 recent inquiries
262 - brc01 - shortcycling, some MS (18k/month over a few cards), 1
272 - rambo - 70% MS on 5 cards, WM BP of 16k/month on 5 cards
281 - prestonv - heavy MS - 20k/month on multiple chase cards, heavy WMBP (ink stayed open)
326 - pacupgo - false alarm, no shutdown
364 - edh101985 - tiny MS (bonus only) , 4 chase cards in 6 months,
410 - msetr - lots of freedom/ink ms
411 - standaman360 - international wires (business), million dollar balances,
428 - queensgambit - gambling transactions, UR point transfer from SO, 5 chase apps 3 new chase cc in 45 days, Blogger points coach
475 - dogloverjb - checking, international wires,
477 - ftomasz - 14 inquiries in 8 months, 5 chase, minimal MS, rapid upswing in credit, paying from multiple accounts
482 - liw5215 - Heavy MS, re-entered after 13 months
513 - thegasguru - checking, $3k/month MO to checking, NO MS, AP,
552 - LAXtoWorld - 3 cards in 30 days
586 - adavydov7 checking, $1k APs,
648 - CMHFlyerOH - checking, MO, 3k gift cards
656 - I can see for miles - Maxed UR 5x rewards on Freedom and Ink cards. Chased closed all accounts. Was approved for Ritz Carlton card 14 months later and did nothing unusual with it, other than lower CL from 30K to 10K to free up CL for possible approvals. Two subsequent Chase apps (Chase Ink and Marriott Rewards), on separate dates 3+ months later, were declined for a "previous unsatisfactory relationship ..."
662 - frogdog51 - Chase VGCs (Reapproved in 12 months)
677 - Subdawg - closed for piggybacking
714 - Mamibear - 'abuse' redcard MS
718 - maxswanson - MS, 11 chase cards, traded UR, (reapproved after 12 months)
752 - peaser - "reputational risk" associated with the business (decision reversed later)
757 - uncommonsensical checking, 3 Cashier's Check deposits with quick w/d (the w/d were to pay CHASE credit cards! ridiculous 'loss prevention' dept. gods). All CC's closed 2 days later. Tried EX Office- they seem to have zero power once the Mullah in loss prevention has issued a fatwa (my guess: some 27 year old with a god complex).
762 - knopfler - checking closed (all credit cards closed in both mine and Mrs. Knopflers accounts about three weeks after checking closure)
771 - milemonkey - 'reputational Risk" connected to Attorney General lawsuit
784 - unstable one: 2 cash deposits over 10k to chase checking
815 - dukerau - one time UR point sale, 77% spending is 5x,
If you feel your account has been unfairly closed, consider filing a complaint with the Consumer Protection Financial Bureau:
CFPB's complaint form: http://www.consumerfinance.gov/complaint/
When someone reports an account closure here, a lot of the same questions get asked. It might be useful to answer some questions in advance. This could help figure out what happened or how to proceed:
- Did you transfer UR points to someone with a different address? Different last name?
- Did you sell UR points to someone?
- Approximately what percentage of your charges earned less than 5x points in the past 12 months?
- Did a Chase or non-Chase bank recently close one of your credit cards?
- Are you using up a large percentage of your credit line on all Chase and non-Chase credit cards?
- Is your total credit line with Chase much higher than with other banks?
- Did you apply for many credit cards or other forms of credit in the past 2 months? ("Many" may be hard to define.)
- If you have a Chase checking account how much did you typically deposit in money orders per month, if any?
- Did you recently start spending a lot more with Chase than in typical months?
- Is your monthly balance frequently close to your credit limit?
- Approximately what percentage of spending was on gift cards this year?
- How much of your bill do you typically pay using WM or KMart bill payment if any?
- Do you have a Chase mortgage or other account that might be profitable to Chase?
- Has your credit score or credit profile changed recently? As in: significantly more debt, more open credit lines, or a large drop in your credit score?
2013.9
2013.12 2014.6
http://www.flyertalk.com/forum/chase...ta-points.html
On 1/4/15, LivelyFL noted that 34 posts have referenced account closures (updated 1/25/15):
1, 55, 80, 108, 117, 129, 146, 165, 182, 212, 221, 222, 232, 235, 262, 272, 281, 326, 364, 410, 411, 428, 475, 477, 482, 513, 552, 586, 620, 648, 656, 662, 714, 718, 784 and 815.
Mortgasm provided more detail as follows:
001 - moarmiles little explaination - 'inconsistent spending'
055 - brettskyg chase gift cards tiny ms
080 - Artemk checking chase gift card, tiny MS, international wires, wall-mart BP
108 - TTnc4me (105 actually) no info
117 - rodsren
129 - Kybosh chase gift card checking
146 - mintcilantro - checking 6k/month MS, BB payments from another ss#, some MO/AP, 7new cards in 90days, short cycling
165 - newcomr - checking
182 - thehawk75 - heavy MSw/other banks,
212 - LRD - 2x spend of 20k /month (on two cards), checking
221 - iceman 77_7, no info
222 - jk2 no info
232 - hitman1420 checking , heavy MS activity (no number)
235 - clearlyanewb checking, MS activity (10k AGC and more), light credit history, 10 recent inquiries
262 - brc01 - shortcycling, some MS (18k/month over a few cards), 1
272 - rambo - 70% MS on 5 cards, WM BP of 16k/month on 5 cards
281 - prestonv - heavy MS - 20k/month on multiple chase cards, heavy WMBP (ink stayed open)
326 - pacupgo - false alarm, no shutdown
364 - edh101985 - tiny MS (bonus only) , 4 chase cards in 6 months,
410 - msetr - lots of freedom/ink ms
411 - standaman360 - international wires (business), million dollar balances,
428 - queensgambit - gambling transactions, UR point transfer from SO, 5 chase apps 3 new chase cc in 45 days, Blogger points coach
475 - dogloverjb - checking, international wires,
477 - ftomasz - 14 inquiries in 8 months, 5 chase, minimal MS, rapid upswing in credit, paying from multiple accounts
482 - liw5215 - Heavy MS, re-entered after 13 months
513 - thegasguru - checking, $3k/month MO to checking, NO MS, AP,
552 - LAXtoWorld - 3 cards in 30 days
586 - adavydov7 checking, $1k APs,
648 - CMHFlyerOH - checking, MO, 3k gift cards
656 - I can see for miles - Maxed UR 5x rewards on Freedom and Ink cards. Chased closed all accounts. Was approved for Ritz Carlton card 14 months later and did nothing unusual with it, other than lower CL from 30K to 10K to free up CL for possible approvals. Two subsequent Chase apps (Chase Ink and Marriott Rewards), on separate dates 3+ months later, were declined for a "previous unsatisfactory relationship ..."
662 - frogdog51 - Chase VGCs (Reapproved in 12 months)
677 - Subdawg - closed for piggybacking
714 - Mamibear - 'abuse' redcard MS
718 - maxswanson - MS, 11 chase cards, traded UR, (reapproved after 12 months)
752 - peaser - "reputational risk" associated with the business (decision reversed later)
757 - uncommonsensical checking, 3 Cashier's Check deposits with quick w/d (the w/d were to pay CHASE credit cards! ridiculous 'loss prevention' dept. gods). All CC's closed 2 days later. Tried EX Office- they seem to have zero power once the Mullah in loss prevention has issued a fatwa (my guess: some 27 year old with a god complex).
762 - knopfler - checking closed (all credit cards closed in both mine and Mrs. Knopflers accounts about three weeks after checking closure)
771 - milemonkey - 'reputational Risk" connected to Attorney General lawsuit
784 - unstable one: 2 cash deposits over 10k to chase checking
815 - dukerau - one time UR point sale, 77% spending is 5x,
Chase closed my credit card account(s) [Archived 2013-mid 2019]
Jun 3, 2018, 1:29 pm
#2011
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,755
Thank you, Happy. Could not have said more clearly.
1) Chase was indeed making money (3% on whatever he charged) But more importantly, there was potential to make more. Not even 1% of 1% make more than 800 USD every hour. Disposable income is just huge at that level.
2) Yes, we made sure that credit report now reflects Closed by Consumer.
1) Chase was indeed making money (3% on whatever he charged) But more importantly, there was potential to make more. Not even 1% of 1% make more than 800 USD every hour. Disposable income is just huge at that level.
2) Yes, we made sure that credit report now reflects Closed by Consumer.
Make sure he also gets a report from Early Warning System, and 2 other obscured reporting agencies which names escaped me now but I am sure you could find those services via the ever-mighty Google.
Again, thank you for posting the saga, which corresponds to many DPs I have read on non-English sites. They are of very minor of the minority group of customers but they are extremely wealthy and they shop shop and shop some more, in the high end categories. These should be the customers Chase would love to sign up for their investment services. Instead, these folks were put off so much they went to other wealth management firms.
I could only say that Chase is on a Wrong Path in its current zealous drive to counter churning abuse. The 5/24 and the limit to one card in the product family are the right approach, shutting accounts just because something tripped the system wire and no human review before the process is absolutely the wrong thing to do.
Last edited by mia; Jun 4, 2018 at 8:52 am Reason: Remove comments about other posters.
Jun 4, 2018, 8:56 am
#2012
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
Moderator action
A post has been removed, another has been edited. There is no excuse, none, for commenting on the reading comprehension or intellectual facility of other posters. If you do not have something HELPFUL to add, please do not post. Please make your point once, and only once, even if you think that others have not understood.
Jun 5, 2018, 10:29 am
#2013
Join Date: Sep 2015
Posts: 575
Know someone who got their CIP shut down, last card applied with chase was in 2015. 4/24. CIP all organic spendings. Personal cards are fine.
I dont have too much info but anyone have a clue what might have caused the shut down?
He called Chase and they wouldnt tell him why, just stated the usual will get a letter in the mail.
I dont have too much info but anyone have a clue what might have caused the shut down?
He called Chase and they wouldnt tell him why, just stated the usual will get a letter in the mail.
Jun 5, 2018, 11:12 am
#2014
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,211
Know someone who got their CIP shut down, last card applied with chase was in 2015. 4/24. CIP all organic spendings. Personal cards are fine.
I dont have too much info but anyone have a clue what might have caused the shut down?
He called Chase and they wouldnt tell him why, just stated the usual will get a letter in the mail.
I dont have too much info but anyone have a clue what might have caused the shut down?
He called Chase and they wouldnt tell him why, just stated the usual will get a letter in the mail.
Only the business card was shut down and no personal one?
Any idea why they pulled his credit? They must have done something which then triggered the algo to step in.
There is definitively something missing to even make a guess.
Jun 5, 2018, 11:16 am
#2015
Join Date: Sep 2015
Posts: 575
So he got 4 other personal cards after the last card he got from Chase?
Only the business card was shut down and no personal one?
Any idea why they pulled his credit? They must have done something which then triggered the algo to step in.
There is definitively something missing to even make a guess.
Only the business card was shut down and no personal one?
Any idea why they pulled his credit? They must have done something which then triggered the algo to step in.
There is definitively something missing to even make a guess.
he got the card, spent 3k of the 5k on all organic spendings. unsure what report he pulled.
Couldnt be fraud, they would tell him its fraud... they wouldnt tell him the reason why they shut down his CIP.
ill have an indepth report tonight hopefully.
Jun 5, 2018, 11:27 am
#2016
Join Date: Jul 2011
Location: Sunny AZ
Programs: HH Diamond, Sixt Platinum, IHG Spire Ambassador, Marriott/SPG Gold .....
Posts: 3,211
yes. only business card was shut down, no personal were shutdown.
he got the card, spent 3k of the 5k on all organic spendings. unsure what report he pulled.
Couldnt be fraud, they would tell him its fraud... they wouldnt tell him the reason why they shut down his CIP.
ill have an indepth report tonight hopefully.
he got the card, spent 3k of the 5k on all organic spendings. unsure what report he pulled.
Couldnt be fraud, they would tell him its fraud... they wouldnt tell him the reason why they shut down his CIP.
ill have an indepth report tonight hopefully.
Did he open any non personal credit card accounts recently (business credit cards, personal loans, car lease, mortgage, ....) anything that popped up in his credit? How many new inquiries ?
I was going to say "contact CFPB" but as it is a business card that would probably be of limited help. He should contact the executive office at Chase.
Jun 5, 2018, 11:28 am
#2017
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
Real business with business spend -or- card used for personal expenses? Does the business or the individual have a banking relationship with Chase? How is the business structured: sole proprietorship, partnership, corporation, etc?
If CIP means INK Preferred the card cannot be three years old. If it is a legacy INK Plus , it could be.
If CIP means INK Preferred the card cannot be three years old. If it is a legacy INK Plus , it could be.
Last edited by mia; Jun 5, 2018 at 11:35 am
Jun 5, 2018, 12:15 pm
#2018
Join Date: Sep 2015
Posts: 575
Real business with business spend -or- card used for personal expenses? Does the business or the individual have a banking relationship with Chase? How is the business structured: sole proprietorship, partnership, corporation, etc?
If CIP means INK Preferred the card cannot be three years old. If it is a legacy INK Plus , it could be.
If CIP means INK Preferred the card cannot be three years old. If it is a legacy INK Plus , it could be.
maybe a purchase trigger the shutdown?
Jun 5, 2018, 12:24 pm
#2019
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
That rules out some possibilities. At this point it sounds similar (not identical) to recent shutdowns that seem to be algorithm driven, some of which have been reversed when people looked at the accounts. I would just wait for the letter.
Jun 5, 2018, 12:32 pm
#2021
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
We have some (old) reports of Chase shutdowns caused by the nature of the business. If there is no real business that probably wouldn't apply, unless the transaction pattern happened to resemble.
However, an issuer could shutdown a business card for personal use if they chose: you agree that the card is being used only for business purposes and that the card is being issued to a public or private company including a sole proprietor or employees or contractors of an organization. In practice issuers have not enforced this because they prefer to issue business accounts, but they could and would if pressed by their regulators.
However, an issuer could shutdown a business card for personal use if they chose: you agree that the card is being used only for business purposes and that the card is being issued to a public or private company including a sole proprietor or employees or contractors of an organization. In practice issuers have not enforced this because they prefer to issue business accounts, but they could and would if pressed by their regulators.
Jun 5, 2018, 1:51 pm
#2022
Join Date: Jun 2018
Posts: 5
3 personal chase cards - two closed for rewards misuse
Please direct me to correct area if I have made a mistake.
Hello all,
I have 3 chase personal cards (1 chase slate, 1 Southwest visa and, 1 Amazon Prime). Chase closed the Slate and Southwest cards stating "rewards misuse." I'll admit that I collect a ton of cash back on the Amazon Prime card but I don't collect any on the slate or southwest. Chase closed the ones that I don't collect any rewards on. Do you guys think I should fight for the closed accounts? Will I have any success theoretically? I have had both sense '01, and generally keep a low balance on both. It sucks to loose that history but I'm not hurting by it. Any help or suggestions will be greatly appreciated.
Hello all,
I have 3 chase personal cards (1 chase slate, 1 Southwest visa and, 1 Amazon Prime). Chase closed the Slate and Southwest cards stating "rewards misuse." I'll admit that I collect a ton of cash back on the Amazon Prime card but I don't collect any on the slate or southwest. Chase closed the ones that I don't collect any rewards on. Do you guys think I should fight for the closed accounts? Will I have any success theoretically? I have had both sense '01, and generally keep a low balance on both. It sucks to loose that history but I'm not hurting by it. Any help or suggestions will be greatly appreciated.
Jun 5, 2018, 2:10 pm
#2023
FlyerTalk Evangelist
Join Date: Jul 2003
Location: Florida
Posts: 29,755
I was trying to figure out why they pulled a credit report (as no new accounts with them and the CIP is now 3 years old / or older) .... credit line increase?
Did he open any non personal credit card accounts recently (business credit cards, personal loans, car lease, mortgage, ....) anything that popped up in his credit? How many new inquiries ?
I was going to say "contact CFPB" but as it is a business card that would probably be of limited help. He should contact the executive office at Chase.
Did he open any non personal credit card accounts recently (business credit cards, personal loans, car lease, mortgage, ....) anything that popped up in his credit? How many new inquiries ?
I was going to say "contact CFPB" but as it is a business card that would probably be of limited help. He should contact the executive office at Chase.
Banks can not make any hard pulls without your specific consent, as when you submit an application for credit (of any kind) or open a checking account with overdraft privilege.
So far all we know is the current algo Chase employs is overly aggressive in flagging accounts. We dont know what those flags are, but it is obvious by now that accounts are shut down BEFORE a human reviews the machine's decision. We also know that there are reinstation of accounts sometimes initiated by Chase which tried to make amend. But not all customers who are victimized are amused and take the amend.
Last edited by Happy; Jun 5, 2018 at 2:51 pm
Jun 5, 2018, 3:10 pm
#2024
Moderator
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,954
Jun 5, 2018, 3:28 pm
#2025
Suspended
Join Date: Oct 2017
Location: Miami, Florida
Programs: AA ExPlat, Hyatt Globalist, IHG Spire, Hilton Gold
Posts: 4,009
I don't want to start an off-topic debate, but banks can make a hard pull of existing customers' credit at any time for any reason. Most don't do so, since they don't want to antagonize their customers, but there's nothing in the law that forbids it. Indeed, "hard pull" and "soft pull" don't even appear anywhere in the relevant federal laws.