May 15, 2014, 8:16 am
Last edit by: StartinSanDiego
This thread is now archived. Please follow the topic here: https://www.flyertalk.com/forum/chase-ultimate-rewards/1986148-chase-closed-my-credit-card-account-s-tales-speculation-2019-thread.html
If you feel your account has been unfairly closed, consider filing a complaint with the Consumer Protection Financial Bureau:
CFPB's complaint form: http://www.consumerfinance.gov/complaint/
When someone reports an account closure here, a lot of the same questions get asked. It might be useful to answer some questions in advance. This could help figure out what happened or how to proceed:
2013.9
2013.12 2014.6
http://www.flyertalk.com/forum/chase...ta-points.html
On 1/4/15, LivelyFL noted that 34 posts have referenced account closures (updated 1/25/15):
1, 55, 80, 108, 117, 129, 146, 165, 182, 212, 221, 222, 232, 235, 262, 272, 281, 326, 364, 410, 411, 428, 475, 477, 482, 513, 552, 586, 620, 648, 656, 662, 714, 718, 784 and 815.
Mortgasm provided more detail as follows:
001 - moarmiles little explaination - 'inconsistent spending'
055 - brettskyg chase gift cards tiny ms
080 - Artemk checking chase gift card, tiny MS, international wires, wall-mart BP
108 - TTnc4me (105 actually) no info
117 - rodsren
129 - Kybosh chase gift card checking
146 - mintcilantro - checking 6k/month MS, BB payments from another ss#, some MO/AP, 7new cards in 90days, short cycling
165 - newcomr - checking
182 - thehawk75 - heavy MSw/other banks,
212 - LRD - 2x spend of 20k /month (on two cards), checking
221 - iceman 77_7, no info
222 - jk2 no info
232 - hitman1420 checking , heavy MS activity (no number)
235 - clearlyanewb checking, MS activity (10k AGC and more), light credit history, 10 recent inquiries
262 - brc01 - shortcycling, some MS (18k/month over a few cards), 1
272 - rambo - 70% MS on 5 cards, WM BP of 16k/month on 5 cards
281 - prestonv - heavy MS - 20k/month on multiple chase cards, heavy WMBP (ink stayed open)
326 - pacupgo - false alarm, no shutdown
364 - edh101985 - tiny MS (bonus only) , 4 chase cards in 6 months,
410 - msetr - lots of freedom/ink ms
411 - standaman360 - international wires (business), million dollar balances,
428 - queensgambit - gambling transactions, UR point transfer from SO, 5 chase apps 3 new chase cc in 45 days, Blogger points coach
475 - dogloverjb - checking, international wires,
477 - ftomasz - 14 inquiries in 8 months, 5 chase, minimal MS, rapid upswing in credit, paying from multiple accounts
482 - liw5215 - Heavy MS, re-entered after 13 months
513 - thegasguru - checking, $3k/month MO to checking, NO MS, AP,
552 - LAXtoWorld - 3 cards in 30 days
586 - adavydov7 checking, $1k APs,
648 - CMHFlyerOH - checking, MO, 3k gift cards
656 - I can see for miles - Maxed UR 5x rewards on Freedom and Ink cards. Chased closed all accounts. Was approved for Ritz Carlton card 14 months later and did nothing unusual with it, other than lower CL from 30K to 10K to free up CL for possible approvals. Two subsequent Chase apps (Chase Ink and Marriott Rewards), on separate dates 3+ months later, were declined for a "previous unsatisfactory relationship ..."
662 - frogdog51 - Chase VGCs (Reapproved in 12 months)
677 - Subdawg - closed for piggybacking
714 - Mamibear - 'abuse' redcard MS
718 - maxswanson - MS, 11 chase cards, traded UR, (reapproved after 12 months)
752 - peaser - "reputational risk" associated with the business (decision reversed later)
757 - uncommonsensical checking, 3 Cashier's Check deposits with quick w/d (the w/d were to pay CHASE credit cards! ridiculous 'loss prevention' dept. gods). All CC's closed 2 days later. Tried EX Office- they seem to have zero power once the Mullah in loss prevention has issued a fatwa (my guess: some 27 year old with a god complex).
762 - knopfler - checking closed (all credit cards closed in both mine and Mrs. Knopflers accounts about three weeks after checking closure)
771 - milemonkey - 'reputational Risk" connected to Attorney General lawsuit
784 - unstable one: 2 cash deposits over 10k to chase checking
815 - dukerau - one time UR point sale, 77% spending is 5x,
If you feel your account has been unfairly closed, consider filing a complaint with the Consumer Protection Financial Bureau:
CFPB's complaint form: http://www.consumerfinance.gov/complaint/
When someone reports an account closure here, a lot of the same questions get asked. It might be useful to answer some questions in advance. This could help figure out what happened or how to proceed:
- Did you transfer UR points to someone with a different address? Different last name?
- Did you sell UR points to someone?
- Approximately what percentage of your charges earned less than 5x points in the past 12 months?
- Did a Chase or non-Chase bank recently close one of your credit cards?
- Are you using up a large percentage of your credit line on all Chase and non-Chase credit cards?
- Is your total credit line with Chase much higher than with other banks?
- Did you apply for many credit cards or other forms of credit in the past 2 months? ("Many" may be hard to define.)
- If you have a Chase checking account how much did you typically deposit in money orders per month, if any?
- Did you recently start spending a lot more with Chase than in typical months?
- Is your monthly balance frequently close to your credit limit?
- Approximately what percentage of spending was on gift cards this year?
- How much of your bill do you typically pay using WM or KMart bill payment if any?
- Do you have a Chase mortgage or other account that might be profitable to Chase?
- Has your credit score or credit profile changed recently? As in: significantly more debt, more open credit lines, or a large drop in your credit score?
2013.9
2013.12 2014.6
http://www.flyertalk.com/forum/chase...ta-points.html
On 1/4/15, LivelyFL noted that 34 posts have referenced account closures (updated 1/25/15):
1, 55, 80, 108, 117, 129, 146, 165, 182, 212, 221, 222, 232, 235, 262, 272, 281, 326, 364, 410, 411, 428, 475, 477, 482, 513, 552, 586, 620, 648, 656, 662, 714, 718, 784 and 815.
Mortgasm provided more detail as follows:
001 - moarmiles little explaination - 'inconsistent spending'
055 - brettskyg chase gift cards tiny ms
080 - Artemk checking chase gift card, tiny MS, international wires, wall-mart BP
108 - TTnc4me (105 actually) no info
117 - rodsren
129 - Kybosh chase gift card checking
146 - mintcilantro - checking 6k/month MS, BB payments from another ss#, some MO/AP, 7new cards in 90days, short cycling
165 - newcomr - checking
182 - thehawk75 - heavy MSw/other banks,
212 - LRD - 2x spend of 20k /month (on two cards), checking
221 - iceman 77_7, no info
222 - jk2 no info
232 - hitman1420 checking , heavy MS activity (no number)
235 - clearlyanewb checking, MS activity (10k AGC and more), light credit history, 10 recent inquiries
262 - brc01 - shortcycling, some MS (18k/month over a few cards), 1
272 - rambo - 70% MS on 5 cards, WM BP of 16k/month on 5 cards
281 - prestonv - heavy MS - 20k/month on multiple chase cards, heavy WMBP (ink stayed open)
326 - pacupgo - false alarm, no shutdown
364 - edh101985 - tiny MS (bonus only) , 4 chase cards in 6 months,
410 - msetr - lots of freedom/ink ms
411 - standaman360 - international wires (business), million dollar balances,
428 - queensgambit - gambling transactions, UR point transfer from SO, 5 chase apps 3 new chase cc in 45 days, Blogger points coach
475 - dogloverjb - checking, international wires,
477 - ftomasz - 14 inquiries in 8 months, 5 chase, minimal MS, rapid upswing in credit, paying from multiple accounts
482 - liw5215 - Heavy MS, re-entered after 13 months
513 - thegasguru - checking, $3k/month MO to checking, NO MS, AP,
552 - LAXtoWorld - 3 cards in 30 days
586 - adavydov7 checking, $1k APs,
648 - CMHFlyerOH - checking, MO, 3k gift cards
656 - I can see for miles - Maxed UR 5x rewards on Freedom and Ink cards. Chased closed all accounts. Was approved for Ritz Carlton card 14 months later and did nothing unusual with it, other than lower CL from 30K to 10K to free up CL for possible approvals. Two subsequent Chase apps (Chase Ink and Marriott Rewards), on separate dates 3+ months later, were declined for a "previous unsatisfactory relationship ..."
662 - frogdog51 - Chase VGCs (Reapproved in 12 months)
677 - Subdawg - closed for piggybacking
714 - Mamibear - 'abuse' redcard MS
718 - maxswanson - MS, 11 chase cards, traded UR, (reapproved after 12 months)
752 - peaser - "reputational risk" associated with the business (decision reversed later)
757 - uncommonsensical checking, 3 Cashier's Check deposits with quick w/d (the w/d were to pay CHASE credit cards! ridiculous 'loss prevention' dept. gods). All CC's closed 2 days later. Tried EX Office- they seem to have zero power once the Mullah in loss prevention has issued a fatwa (my guess: some 27 year old with a god complex).
762 - knopfler - checking closed (all credit cards closed in both mine and Mrs. Knopflers accounts about three weeks after checking closure)
771 - milemonkey - 'reputational Risk" connected to Attorney General lawsuit
784 - unstable one: 2 cash deposits over 10k to chase checking
815 - dukerau - one time UR point sale, 77% spending is 5x,
Chase closed my credit card account(s) [Archived 2013-mid 2019]
Apr 1, 2014, 12:01 pm
#151
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,028
mintcilantro -
Any deposit accounts with Chase?
Any deposit accounts with Chase?
Apr 1, 2014, 12:03 pm
#152
Join Date: Nov 2011
Location: SFO/SJC
Programs: whatever comes with CCs
Posts: 1,082
I haven't done any walmart bill pay. Other payments were ACH pull from non-chase accounts.
chase was my primary checking for salary DD. I had made occasional cash and MO deposit but had not done anything in last few months. I did have some AP DD into chase. I also used to receive chase quick pay from AP friends.
Apr 1, 2014, 12:09 pm
#153
Join Date: May 2013
Location: AZ
Programs: AA, UA, US
Posts: 525
I got shutdown by Chase last week. I just got back from my japan trip where I spent 5 fabulous nights in Hyatts thanks to Chase Ink.
While I was away, I got a letter in the mail from chase saying my checking and saving account will be closed. The letter was from operational loss prevention.
So I logged in online and looks like all my CCs have been closed. I had 5 personal and ink plus. I was able to transfer 40k+ UR to wife's UA account. I had a decent history with chase, CC since 2008 and checking since 2011.
I think it was due to buying 6k in offfice supplies last month. I used to spend 3-5k at 711 which they clearly didn't mind. 5x probably got me in trouble.
I'm pretty bummed. I was really counting on the annual free nights from fairmont and IHG (as wife has those cards as well).
I earned 500k UR points in last two years and booked 4 biz awards to asia on ua.
While I was away, I got a letter in the mail from chase saying my checking and saving account will be closed. The letter was from operational loss prevention.
So I logged in online and looks like all my CCs have been closed. I had 5 personal and ink plus. I was able to transfer 40k+ UR to wife's UA account. I had a decent history with chase, CC since 2008 and checking since 2011.
I think it was due to buying 6k in offfice supplies last month. I used to spend 3-5k at 711 which they clearly didn't mind. 5x probably got me in trouble.
I'm pretty bummed. I was really counting on the annual free nights from fairmont and IHG (as wife has those cards as well).
I earned 500k UR points in last two years and booked 4 biz awards to asia on ua.
Apr 1, 2014, 2:20 pm
#154
Join Date: Aug 2012
Location: BOS
Programs: Chase Ultimate Rewards
Posts: 624
Apr 1, 2014, 2:54 pm
#155
Join Date: Aug 2013
Posts: 160
Did you mix the office supply purchases with regular 1x spend?
In the last couple of weeks I've come across two different posts saying they got trouble for Ink Bold office spending, though in those cases they were just denied more cards and one also had many other accounts. This is the first report I've seen of a closure.
Wonder if Chase is starting to crack down...
In the last couple of weeks I've come across two different posts saying they got trouble for Ink Bold office spending, though in those cases they were just denied more cards and one also had many other accounts. This is the first report I've seen of a closure.
Wonder if Chase is starting to crack down...
Apr 1, 2014, 3:07 pm
#156
Join Date: Nov 2011
Location: SFO/SJC
Programs: whatever comes with CCs
Posts: 1,082
Did you mix the office supply purchases with regular 1x spend?
In the last couple of weeks I've come across two different posts saying they got trouble for Ink Bold office spending, though in those cases they were just denied more cards and one also had many other accounts. This is the first report I've seen of a closure.
Wonder if Chase is starting to crack down...
In the last couple of weeks I've come across two different posts saying they got trouble for Ink Bold office spending, though in those cases they were just denied more cards and one also had many other accounts. This is the first report I've seen of a closure.
Wonder if Chase is starting to crack down...
I took too many chances.. too many new accounts. mostly 5x spend, and wasn't really using my other chase cards and balances were reported on other accounts.
Apr 1, 2014, 4:36 pm
#157
Join Date: Aug 2013
Posts: 160
I agree.. I thought I was ok since my card had been open for > 1yr, and I had primed it with gas station spend. My oldest card with them is close to 6 years.
I took too many chances.. too many new accounts. mostly 5x spend, and wasn't really using my other chase cards and balances were reported on other accounts.
I took too many chances.. too many new accounts. mostly 5x spend, and wasn't really using my other chase cards and balances were reported on other accounts.
Apr 1, 2014, 4:48 pm
#158
FlyerTalk Evangelist
Join Date: Jul 2006
Location: Upper Sternistan
Posts: 10,028
Is your Chase checking still open, or did that get closed also or earlier?
Apr 1, 2014, 5:23 pm
#159
Moderator: Travel Buzz
Join Date: Aug 2012
Location: Sunny San Diego
Posts: 3,095
I have rental properties and get several MO's every month. MO's, for me, are quite normal and commonplace. The volume is not huge (in MS terms, that is...), just a few thousand per month. I never gave this a thought until reading FT.
If you don't mind me asking-- did you have any odd experiences at Chase? Like a teller that seemed to think this was out of the ordinary and requested an FR? What was your volume?
If you don't mind me asking-- did you have any odd experiences at Chase? Like a teller that seemed to think this was out of the ordinary and requested an FR? What was your volume?
Apr 1, 2014, 5:45 pm
#160
Join Date: Nov 2011
Location: SFO/SJC
Programs: whatever comes with CCs
Posts: 1,082
My total MO deposits to chase are no more than 5k total. I used other accounts for depositing MO. I would only deposit to Chase in case i was going to have a shortfall for an upcoming payment and the deposits were done at ATM. My cash deposits were 1k to 2k at a time and no more than once or twice a month. Never got an odd look from anyone.
I had read all the warning posts and had moved majority of MS activitiy away from chase checking. What probably happened was my high office supply spend caught their eye and the manual review uncovered my MS.
I'll never know what happened but that's what I think. I think most people be careful of following activities
- AoR with too many cards. Unfortunately I opened 7 cards in last 3 months (due to citi aa 100k appearing just after my 5 app aor).
- pay off balances as soon as you can (I did this with chase but not with other issuers)
- spending more than CL esp in bonused categories
- checking account activity that can give any whiff of MS (AP, quick pay, cash/MO deposits, payments to multiple CCs)
- payments to Chase CCs in cash/MO or from accounts not in your name (e.g. BB that's not your own).
I think if you are doing only one or two of above, it will not likely cause problems. But if you get caught with multiple of those, you could get in trouble.
Ultimately, this is all speculation but it pays to be careful with Chase. Don't ask for large sample sizes and data points. It is common sense that I didn't follow.
I'm glad I took advice from other FTers and didn't close my citi AA cards after getting the 100k bonus. You can do that successfully but it is asking for trouble. Now, I'm counting on Citi/Amex for my churning, so I will not be too aggressive with them
I had read all the warning posts and had moved majority of MS activitiy away from chase checking. What probably happened was my high office supply spend caught their eye and the manual review uncovered my MS.
I'll never know what happened but that's what I think. I think most people be careful of following activities
- AoR with too many cards. Unfortunately I opened 7 cards in last 3 months (due to citi aa 100k appearing just after my 5 app aor).
- pay off balances as soon as you can (I did this with chase but not with other issuers)
- spending more than CL esp in bonused categories
- checking account activity that can give any whiff of MS (AP, quick pay, cash/MO deposits, payments to multiple CCs)
- payments to Chase CCs in cash/MO or from accounts not in your name (e.g. BB that's not your own).
I think if you are doing only one or two of above, it will not likely cause problems. But if you get caught with multiple of those, you could get in trouble.
Ultimately, this is all speculation but it pays to be careful with Chase. Don't ask for large sample sizes and data points. It is common sense that I didn't follow.
I'm glad I took advice from other FTers and didn't close my citi AA cards after getting the 100k bonus. You can do that successfully but it is asking for trouble. Now, I'm counting on Citi/Amex for my churning, so I will not be too aggressive with them
Apr 1, 2014, 8:51 pm
#161
Join Date: Nov 2009
Location: SDF
Programs: UA, HH
Posts: 692
Correct me if you think I am wrong, but I am pretty sure that once card is issued, they only look at your Chase activities. They can't pull your credit every month to see how you are doing with other banks.
So, account closures has to do with Chase activities - CC payment, MO deposits, etc.
So, account closures has to do with Chase activities - CC payment, MO deposits, etc.
Apr 1, 2014, 9:18 pm
#162
Suspended
Join Date: May 2012
Location: ORD
Programs: AA, UA, AS, DL, BA, F9, IHG Plat, HH Gold, CC Gold, SPG Gold, MR Silver
Posts: 1,786
Correct me if you think I am wrong, but I am pretty sure that once card is issued, they only look at your Chase activities. They can't pull your credit every month to see how you are doing with other banks.
So, account closures has to do with Chase activities - CC payment, MO deposits, etc.
So, account closures has to do with Chase activities - CC payment, MO deposits, etc.
Apr 1, 2014, 10:05 pm
#163
FlyerTalk Evangelist
Join Date: Mar 2006
Location: DFW
Programs: AA 1M
Posts: 31,471
Apr 1, 2014, 10:53 pm
#165
Join Date: Apr 2014
Posts: 3
Hi, a new lurker here. I was told by Chase Fraud Prevention (not operational loss) that they will close my checking account. From what I read above it seems likely that they will eventually close my credit cards too... Can someone please explain the sequence of typical Chase shut down event?
Specifically,
A) Is it 10 'calendar' or 'bank business' days after the checking account freeze that the checking account will be closed?
B) Do credit card freezes start on the day of checking account closure? Or some days later?
C) How many days do they give for me pay the card balances without interest?
D) UR points will not be redeemable at any point after card freezes - correct?
Thanks!
Specifically,
A) Is it 10 'calendar' or 'bank business' days after the checking account freeze that the checking account will be closed?
B) Do credit card freezes start on the day of checking account closure? Or some days later?
C) How many days do they give for me pay the card balances without interest?
D) UR points will not be redeemable at any point after card freezes - correct?
Thanks!