Oct 15, 2014, 10:23 am
Last edit by: philemer
Since we have two threads that both address travel delay & cancellation issues we have decided to close this thread and all future discussion will be in this thread
For an overview of when you're covered and how to file a claim, read this blog post. I compiled a lot of information from this thread, so thank you to all the contributors!
Trip Delay Reimbursement Claim Reports: Post details of your claim under your eligible card. Include the date, reason for delay, length of delay, a general overview of expenses, and anything else you found interesting.
Chase Sapphire Preferred
*01/2014 - Delayed in MSP overnight due to mechanical issues. ~$300 for Hotel Ivy downtown, meals, and ground transportation covered with no issues. Benefits applied to AMEX FHR. Claim processed within 1 week. [Full Report]
*04/2014 - Delayed in DTW overnight due to crew member time-out. ~$400 for DTW Westin and meals covered with no issues. Claim processed within 1 week. Full Report
*07/2016 - Delayed in YYC overnight due to mechanical problems. Claim paid out ~$300. Full report.
Chase Sapphire
United MileagePlus Explorer (personal and business)
*07/2014- Delayed in MSP overnight due to weather at destination. Booked Marriott Mall of America for $120, and meals for 3 and a shirt were all covered. I recommend keeping your current BP for the canceled or delayed flight instead of throwing them away. Makes life a bit easier.
*12/2014 - Trip delay in Washington D.C. (My US Airways flight was delayed because of an equipment problem so I missed my connecting flight and was forced to stay overnight). I was flying on air miles but smartly used my Chase United Explorer Visa to pay the taxes and fees for our flights. Since there were 2 of us (me and my wife) we were eligible up to $1000 total in reimbursements for the 2 tickets. Approved for $632 for a for a 1 night room, dinner, and taxi roundtrip from the airport. Sent in the paperwork immediately after I got back via email and within 2 weeks I got the approval email and a week later got the check! Gratuity was not reimbursed and could not convince them to after a phone call. Hotel Was $380 after tax and this was not a problem.
United MileagePlus Club (personal and business)
Any Ink Business Card (Plus, Bold, Cash)
* 1/2017 - $625 covered on two tickets (myself & family member non-business trip). I used my Ink Plus card to pay taxes on a JetBlue flight that missed a connection due to mechanical maintenance.
Got paid out $625
Used Chase Ink Plus to pay for taxes on my JetBlue award ticket. Traveling with a family member (non-biz related trip).
-$65 from Walgreens (various items)
- 3 Uber rides (to/from hotel, to home)
- Hotel (~$265 after tax) breakfast was included with my hotel status
- $180 meal
They ended up covering tax, tip, and alcohol on my meal. Missed connection was in FLL, we decided to go have a 24 hour holiday in Miami.
Marriot Premier Rewards
Chase Hyatt
For an overview of when you're covered and how to file a claim, read this blog post. I compiled a lot of information from this thread, so thank you to all the contributors!
Trip Delay Reimbursement Claim Reports: Post details of your claim under your eligible card. Include the date, reason for delay, length of delay, a general overview of expenses, and anything else you found interesting.
Chase Sapphire Preferred
*01/2014 - Delayed in MSP overnight due to mechanical issues. ~$300 for Hotel Ivy downtown, meals, and ground transportation covered with no issues. Benefits applied to AMEX FHR. Claim processed within 1 week. [Full Report]
*04/2014 - Delayed in DTW overnight due to crew member time-out. ~$400 for DTW Westin and meals covered with no issues. Claim processed within 1 week. Full Report
*07/2016 - Delayed in YYC overnight due to mechanical problems. Claim paid out ~$300. Full report.
Chase Sapphire
United MileagePlus Explorer (personal and business)
*07/2014- Delayed in MSP overnight due to weather at destination. Booked Marriott Mall of America for $120, and meals for 3 and a shirt were all covered. I recommend keeping your current BP for the canceled or delayed flight instead of throwing them away. Makes life a bit easier.
*12/2014 - Trip delay in Washington D.C. (My US Airways flight was delayed because of an equipment problem so I missed my connecting flight and was forced to stay overnight). I was flying on air miles but smartly used my Chase United Explorer Visa to pay the taxes and fees for our flights. Since there were 2 of us (me and my wife) we were eligible up to $1000 total in reimbursements for the 2 tickets. Approved for $632 for a for a 1 night room, dinner, and taxi roundtrip from the airport. Sent in the paperwork immediately after I got back via email and within 2 weeks I got the approval email and a week later got the check! Gratuity was not reimbursed and could not convince them to after a phone call. Hotel Was $380 after tax and this was not a problem.
United MileagePlus Club (personal and business)
Any Ink Business Card (Plus, Bold, Cash)
* 1/2017 - $625 covered on two tickets (myself & family member non-business trip). I used my Ink Plus card to pay taxes on a JetBlue flight that missed a connection due to mechanical maintenance.
Got paid out $625
Used Chase Ink Plus to pay for taxes on my JetBlue award ticket. Traveling with a family member (non-biz related trip).
-$65 from Walgreens (various items)
- 3 Uber rides (to/from hotel, to home)
- Hotel (~$265 after tax) breakfast was included with my hotel status
- $180 meal
They ended up covering tax, tip, and alcohol on my meal. Missed connection was in FLL, we decided to go have a 24 hour holiday in Miami.
Marriot Premier Rewards
Chase Hyatt
Chase Sapphire Preferred: Travel Delay Protection
Feb 8, 2016, 3:51 am
#211
Join Date: Feb 2016
Programs: United MileagePlus
Posts: 2
I booked 9 flights for a family vacation in January, and we all got stuck there due to snow. Our original flight home was scheduled for 1/23, cancelled and changed to 1/24, then again to 1/26.
On 1/19 I called Chase to fully understand the benefits and eligibility of the Trip Delay, so we could make our hotel arrangements. I was assured that if I produced documentation from the common carrier of a weather event causing overnight, I would get the reimbursement for each of the 9 tickets I purchased with my Chase MEP (8 were full fare, 1 award). I have that documentation.
Now, the benefits administrator on the phone instructed that only myself, my spouse, and my children are covered (that's three of the nine tickets or up to $1,500). Everyone else is not covered ($3,000).
Here is a link to the benefits guide (p31 for Trip Delay)
I'm pretty incensed. I called to explicitly verify my benefits before I incurred any expenses, explicitly asked about all nine tickets. I was told all the tickets were covered and was not asked whether they were family. (Yes, all but one are "Immediate Family Members" according to the definition on page 12.)
I'm frustrated I didn't get my benefits claim call documented in advance. I should know better.
We haven't submitted the claim yet, but I will submit for all the tickets. Any tips for me at this point?
On 1/19 I called Chase to fully understand the benefits and eligibility of the Trip Delay, so we could make our hotel arrangements. I was assured that if I produced documentation from the common carrier of a weather event causing overnight, I would get the reimbursement for each of the 9 tickets I purchased with my Chase MEP (8 were full fare, 1 award). I have that documentation.
Now, the benefits administrator on the phone instructed that only myself, my spouse, and my children are covered (that's three of the nine tickets or up to $1,500). Everyone else is not covered ($3,000).
Here is a link to the benefits guide (p31 for Trip Delay)
I'm pretty incensed. I called to explicitly verify my benefits before I incurred any expenses, explicitly asked about all nine tickets. I was told all the tickets were covered and was not asked whether they were family. (Yes, all but one are "Immediate Family Members" according to the definition on page 12.)
I'm frustrated I didn't get my benefits claim call documented in advance. I should know better.
We haven't submitted the claim yet, but I will submit for all the tickets. Any tips for me at this point?
Feb 8, 2016, 5:54 am
#212
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,573
Wirelessly posted (BlackBerry: BlackBerry8530/5.0.0.1030 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)
Calling a rep is no substitute for looking at the language of the coverage itself. Reps make mistakes, and typically are not authorized to change the terms of the coverage.
Fewer relatives are eligible for coverage under the "Trip Delay" protection than under the "Trip Interruption" coverage, but the latter coverage does not seem to cover additional hotel nights.
How much less would your extra hotel expenses have been if you had known that only three of the nine travelers would be covered?
Originally Posted by ShannonO
I booked 9 flights for a family vacation in January, and we all got stuck there due to snow. Our original flight home was scheduled for 1/23, cancelled and changed to 1/24, then again to 1/26.
On 1/19 I called Chase to fully understand the benefits and eligibility of the Trip Delay, so we could make our hotel arrangements. I was assured that if I produced documentation from the common carrier of a weather event causing overnight, I would get the reimbursement for each of the 9 tickets I purchased with my Chase MEP (8 were full fare, 1 award). I have that documentation.
Now, the benefits administrator on the phone instructed that only myself, my spouse, and my children are covered (that's three of the nine tickets or up to $1,500). Everyone else is not covered ($3,000).
Here is a link to the benefits guide (p31 for Trip Delay)
I'm pretty incensed. I called to explicitly verify my benefits before I incurred any expenses, explicitly asked about all nine tickets. I was told all the tickets were covered and was not asked whether they were family. (Yes, all but one are "Immediate Family Members" according to the definition on page 12.)
I'm frustrated I didn't get my benefits claim call documented in advance. I should know better.
We haven't submitted the claim yet, but I will submit for all the tickets. Any tips for me at this point?
On 1/19 I called Chase to fully understand the benefits and eligibility of the Trip Delay, so we could make our hotel arrangements. I was assured that if I produced documentation from the common carrier of a weather event causing overnight, I would get the reimbursement for each of the 9 tickets I purchased with my Chase MEP (8 were full fare, 1 award). I have that documentation.
Now, the benefits administrator on the phone instructed that only myself, my spouse, and my children are covered (that's three of the nine tickets or up to $1,500). Everyone else is not covered ($3,000).
Here is a link to the benefits guide (p31 for Trip Delay)
I'm pretty incensed. I called to explicitly verify my benefits before I incurred any expenses, explicitly asked about all nine tickets. I was told all the tickets were covered and was not asked whether they were family. (Yes, all but one are "Immediate Family Members" according to the definition on page 12.)
I'm frustrated I didn't get my benefits claim call documented in advance. I should know better.
We haven't submitted the claim yet, but I will submit for all the tickets. Any tips for me at this point?
Fewer relatives are eligible for coverage under the "Trip Delay" protection than under the "Trip Interruption" coverage, but the latter coverage does not seem to cover additional hotel nights.
How much less would your extra hotel expenses have been if you had known that only three of the nine travelers would be covered?
Feb 10, 2016, 2:06 pm
#213
Join Date: Feb 2016
Posts: 2
Recent Trip Delay Insurance Claim
Chase Sapphire Preferred (CSP)
I received this card within the past month.
Trip booked at end of January. Only $26 of boat tickets were paid via CSP (the rest was paid with a gift card).
Return trip delayed because of weather.
$687 Trip Delay insurance claim with all paperwork submitted 2/3/16.
Check for about $610 mailed to me today 2/10/16 per customer service.
Very satisfied!
Tips: Read the fine print. And save all your receipts, reservations, itineraries, confirmations, etc.
I received this card within the past month.
Trip booked at end of January. Only $26 of boat tickets were paid via CSP (the rest was paid with a gift card).
Return trip delayed because of weather.
$687 Trip Delay insurance claim with all paperwork submitted 2/3/16.
Check for about $610 mailed to me today 2/10/16 per customer service.
Very satisfied!
Tips: Read the fine print. And save all your receipts, reservations, itineraries, confirmations, etc.
Feb 10, 2016, 6:41 pm
#214
Join Date: Jul 2001
Location: SW Michigan, ex SF Bay Area
Posts: 831
I'm really glad I got this card. Between the primary rental car insurance and the trip delay insurance, it's so worth it for the peace of mind. Not to mention the other features. ^
Feb 15, 2016, 11:37 am
#215
Join Date: Mar 2015
Posts: 184
Is this the best card to charge travel since because of the trip insurance including Freedom, InkPlus? Any other card card has the same thing?
Feb 15, 2016, 7:12 pm
#216
Join Date: Apr 2010
Posts: 317
My flight home from a weekend trip, purchased with BA miles (and the Sapphire for taxes/fees) was cancelled due to weather and I had to stay overnight. Based on the blog linked in the wiki I thought this might be covered, but when I called I was told it was not. Should I press the issue or is this accurate? Not crushing if this is not covered but it would be nice 
. Thanks.
. Thanks.
Feb 15, 2016, 9:39 pm
#217
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,573
Wirelessly posted (BlackBerry: BlackBerry8530/5.0.0.1030 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)
What explanation was given for saying that you are not covered? Is Chase saying that the taxes you charged to your card do not constitute "a portion ... of your Common Carrier fare"?
Originally Posted by godlovesugly
My flight home from a weekend trip, purchased with BA miles (and the Sapphire for taxes/fees) was cancelled due to weather and I had to stay overnight. Based on the blog linked in the wiki I thought this might be covered, but when I called I was told it was not. Should I press the issue or is this accurate? Not crushing if this is not covered but it would be nice . Thanks.
. Thanks.
Feb 16, 2016, 2:56 pm
#218
Join Date: Apr 2010
Posts: 317
Wirelessly posted (BlackBerry: BlackBerry8530/5.0.0.1030 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)
What explanation was given for saying that you are not covered? Is Chase saying that the taxes you charged to your card do not constitute "a portion ... of your Common Carrier fare"?
What explanation was given for saying that you are not covered? Is Chase saying that the taxes you charged to your card do not constitute "a portion ... of your Common Carrier fare"?
Feb 16, 2016, 6:26 pm
#219
FlyerTalk Evangelist
Join Date: Dec 2003
Location: Not here; there!
Programs: AA Lifetime Gold
Posts: 29,573
Wirelessly posted (BlackBerry: BlackBerry8530/5.0.0.1030 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)
No explanation, she just said it was not covered. I'll try again based on what you are saying haha.
The problem may be that the taxes and fees are, in fact, not considered part of the "fare" from Chase's point of view. I note that the separate Trip Cancellation/Trip Interruption coverages have a special provision that specifically covers award tickets; that provision is lacking in the Trip Delay coverage.
Originally Posted by godlovesugly
Wirelessly posted (BlackBerry: BlackBerry8530/5.0.0.1030 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)
What explanation was given for saying that you are not covered? Is Chase saying that the taxes you charged to your card do not constitute "a portion ... of your Common Carrier fare"?
What explanation was given for saying that you are not covered? Is Chase saying that the taxes you charged to your card do not constitute "a portion ... of your Common Carrier fare"?
Feb 16, 2016, 6:42 pm
#220
Join Date: Feb 2013
Programs: Hilton Plastic, Delta Silver Emeritus
Posts: 1,037
Feb 18, 2016, 2:05 pm
#221
Join Date: Mar 2015
Posts: 184
https://saverocity.com/milewriter/20...se-trip-delay/
Feb 26, 2016, 5:58 am
#222
Join Date: Feb 2016
Programs: United MileagePlus
Posts: 2
Wirelessly posted (BlackBerry: BlackBerry8530/5.0.0.1030 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/417)
Calling a rep is no substitute for looking at the language of the coverage itself. Reps make mistakes, and typically are not authorized to change the terms of the coverage.
Calling a rep is no substitute for looking at the language of the coverage itself. Reps make mistakes, and typically are not authorized to change the terms of the coverage.
I did not think to question that "Family member" and "immediate family" have different definitions for travel interruption and travel delay.
Fewer relatives are eligible for coverage under the "Trip Delay" protection than under the "Trip Interruption" coverage, but the latter coverage does not seem to cover additional hotel nights.
How much less would your extra hotel expenses have been if you had known that only three of the nine travelers would be covered?
Instead, it looks like we're getting $1,500 back. Which is a kick in the gut.
Feb 26, 2016, 11:04 am
#223
Join Date: Oct 2005
Location: SF
Programs: UA, VX, QF, EY, VA
Posts: 756
This trip delay coverage---it wouldn't kick in, would it, if the airline sets up/pays for the overnight hotel and a meal or two? I mean, don't airlines automatically put you up if then missed connection is not the passenger's fault? I'm confused. I once had trip insurance (purchased separately) on a Europe trip, missed (inclement weather) a CDG connection to USA and consequently was put in a hotel at airlines expense. I didn't bother filing a claim with my trip ins since I assumed it would be double dipping. Any thoughts?
Mar 5, 2016, 11:58 pm
#224
Join Date: Nov 2010
Posts: 496
I am curious if the following situation can trigger a valid claim:
Layover (International to Domestic) at NRT from a UA flight to an NH flight. The connection time is 85 minutes. According to NH, the minimum connection time (MCT) of such a transfer is 75 minutes. The next available flight to the final destination is 13 hours later (early morning in the next day). What if there is a 20-minute delay (of actual arrival time) of my UA flight occur? Would it be a valid case?
Layover (International to Domestic) at NRT from a UA flight to an NH flight. The connection time is 85 minutes. According to NH, the minimum connection time (MCT) of such a transfer is 75 minutes. The next available flight to the final destination is 13 hours later (early morning in the next day). What if there is a 20-minute delay (of actual arrival time) of my UA flight occur? Would it be a valid case?
Last edited by samwkchan; Mar 6, 2016 at 12:01 am Reason: More information
Mar 6, 2016, 12:00 am
#225
A FlyerTalk Posting Legend
Join Date: Sep 2012
Location: SFO
Programs: AC SE MM, BA Gold, SQ Silver, Bonvoy Tit LTG, Hyatt Glob, HH Diamond
Posts: 44,316
I am curious if the following situation can trigger a valid claim:
Layover (International to Domestic) at NRT from a UA flight to an NH flight. The connection time is 85 minutes. According to NH, the minimum connection time (MCT) of such a transfer is 75 minutes. What if there is a 20-minute delay (of actual arrival time) of my UA flight occur? Would it be a valid case?
Layover (International to Domestic) at NRT from a UA flight to an NH flight. The connection time is 85 minutes. According to NH, the minimum connection time (MCT) of such a transfer is 75 minutes. What if there is a 20-minute delay (of actual arrival time) of my UA flight occur? Would it be a valid case?
Is it for reasons not covered by the airline?
Does it force you to stay overnight or for 6 hours?
If the answer to all three questions is "yes", then you should be covered. Otherwise, no.